Ordered item online off website snd paid in full. Next day could not purchase this item as it was damaged on yard. They tried other stores same fault, No item similar to replace. Very disappointing as... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Have used Huws Gray (formerly Ridgeons) for many years as they are the closest in proximity to where we live. Thankfully they provide excellent service which is why we continue to use them. Han... Mehr ansehen
Unternehmen hat geantwortet
Fantastic friendly efficient service. I ordered online and it was there waiting for me, no waiting. The staff were lovely especially so with my young grandson. Will definitely use again.
Unternehmen hat geantwortet
My items were delivered, before the delivery time, i was out at the time the delivery driver phoned me and informed me where he had left the items. I class this as excellent service, as not all delive... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Huws Gray
Vom Unternehmen geschrieben
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Kontaktinformationen
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, Vereinigtes Königreich
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4.5
Hervorragend
1708 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Delivered promptly and rang Mr to…
Delivered promptly and rang Mr to inform of delivery
24. Juni 2026
Antwort von Huws Gray
We're so glad to hear about your positive delivery experience and that our team kept you informed.
We appreciate your great feedback!
It was simple and the driver was quick…
It was simple and the driver was quick and efficient.
24. Juni 2026
Antwort von Huws Gray
We're so glad to hear that your experience was simple and efficient.
We appreciate your feedback!
Oban Huws Gray is brilliant!
I'm a 72-year old woman on my own and needed to order and pick up some heavy items. Online ordering was quick, efficient and user-friendly, and the staff at the Oban branch could not have been more helpful.
They helped me load everything into my car, and when one wooden beam wouldn't fit kept it to one side for me until I was able to call again.
I'd been a bit anxious about making sure I had the right products but needn't have worried – everyone was friendly and kind.
Thank you, Huws Gray Oban. You're the best!
24. Juni 2026
Antwort von Huws Gray
We are so pleased to hear about your positive experience with our online ordering system and the exceptional assistance you received from our team at the Oban branch.
It truly makes our day to know that we could help make your experience with heavy items stress-free and that our colleagues were friendly and kind.
We appreciate you sharing your wonderful feedback.
Terrible service
Terrible service. Order online because stock was showing. Then we waited for the email and travelled 30 mile to collect to be told the stock wasn’t there. Poor!
23. Juni 2026
Antwort von Huws Gray
We sincerely apologize for the inconvenience and wasted journey.
Great service
11. Juni 2026
Antwort von Huws Gray
We are glad to hear you had a great experience with us!
Thank you for your feedback.
Same day delivery can’t beat that
22. Juni 2026
Antwort von Huws Gray
We're thrilled you appreciate our same-day delivery! We always aim for speed and convenience.
Thank you for your feedback!
Great Customer service
Very helpful over the phone and also in person, we drove a long way to collect some bricks, which only they sold individually, and they were great to deal with.
8. Juni 2026
Antwort von Huws Gray
We're so glad to hear our team was helpful both over the phone and in person!
We truly appreciate you making the long journey for our individual bricks and are happy we could assist.
Thank you for your feedback!
I ordered the wrong item & Huws…
I ordered the wrong item & Huws refunded it and collected it the next day no questions asked
21. Juni 2026
Antwort von Huws Gray
We're happy to hear that our return process was so smooth and convenient for you.
We appreciate your positive feedback!
Above and beyond
I ordered some large pieces of boarding and beams to raise my mum’s flooring, to be delivered to her house. My mum is 89 and has several disabilities , including being partially sighted.
I explained this to the nice chap at Huws Gray. I asked if when delivering could the goods be carried into my mum’s house as she couldn’t possibly do this.
After checking with his supervisor, the chap advised it would be no problem and would ensure the job was assigned a 2 man task so ensure it was done safely.
They arrived promptly when they said they would, phoning me first to ensure mum was aware they were coming.
They carried the goods inside and ensured they were stored safely and that mum was aware where they were.
Brilliant service, I can’t praise them enough.
10. Juni 2026
Antwort von Huws Gray
We are incredibly happy to hear about your positive experience with our delivery service. It was our pleasure to ensure your mum's delivery was handled with the care and consideration she deserved, especially given her circumstances. We always strive to provide excellent service, and it's wonderful to know we met your expectations by going the extra mile.
Thank you for sharing such a heartwarming review, it truly motivates our team.
Simple enough to order online
Simple enough to order online, huge selection of goods available, and helpful staff at store when collecting.
20. Juni 2026
Antwort von Huws Gray
We're so happy to hear you found our online ordering simple and our extensive selection.
Thank you for your wonderful feedback!
Online…
Ordered online as local branch had stock. Collecting item was advised this was not correct but couldn't provide a credit back as its online order. Week later still not resolved.
19. Juni 2026
Antwort von Huws Gray
We are sorry to hear about the issue with your online order and the difficulty in resolving it. We understand your frustration.
We are looking into this to improve our service.
Thanks
Easy to order the concrete plinth I was…
Easy to order the concrete plinth I was after and at a reasonable price on account. Was able to pick up immediately.
19. Juni 2026
Antwort von Huws Gray
We're so glad to hear you found ordering easy, pricing reasonable and that immediate pickup made it convenient for you!
We appreciate your positive feedback.
Easy to order quick dellivery
19. Juni 2026
Antwort von Huws Gray
We're so glad you found ordering easy and delivery quick!
We appreciate your positive feedback.
It has been Around 8 or 9 since my online order and have not heard a thing yet
It has been Around 8 or 9
19. Juni 2026
Antwort von Huws Gray
We appreciate your feedback. We are sorry you had had this experience!
We are always working to improve our services.
Thanks
I’ll never step in there again
Had a trade account with Huws for some time, as they’re very local to me. I don’t spend a fortune there but I do spend a few grand a year. I went in for 2 bags of self level. Got charged £36, which I thought was very high. It isn’t the first time I’ve been charged list price for items, only for them to “realise” they hadn’t put my discount on, and amended. This time I queried it and showed Nigel I could get them for 40% cheaper elsewhere, with a simple Google search. The way he looked at me and spoke to me like something he’d just trod in was disgusting. It took all my composure to keep my mouth shut and not lose my temper. It’s not the first time he’s done this and I’ve seen him do it to others. I’ll never buy from them again
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Huws Gray
We appreciate you taking the time to share your recent experience with us. We are truly sorry to hear about the issues you encountered regarding pricing and the interaction with a team member.
This is certainly not the standard of service we aim to provide If you could contact us at online@huwsgray.co.uk with details of the branch in question we will investigate this further internally, We understand your frustration and regret that we fell short of your expectations.
Thanks
delivery response dissappointing
Response with delivery timescale was non existent. When I phones I was told delivery was for 7 days hence, this date was clearly generated internally not my request.
Having resolved this issue the delivery was made that afternoon and as usual the products are first class.
17. Juni 2026
Antwort von Huws Gray
We appreciate you sharing your experience with us. We sincerely apologize for the initial confusion regarding your delivery timescale and any inconvenience this caused.
We are actively reviewing our internal processes to ensure clearer communication and prevent similar issues in the future.
We are, however, very pleased to hear that the delivery was ultimately prompt and that our products consistently meet your expectations for quality.
Your feedback is valuable to us as we continuously strive to improve our service.
Very simple process to find what i was…
Very simple process to find what i was looking for and easy to order
Very different to other trade suppliers
19. Juni 2026
Antwort von Huws Gray
We're so glad you found our ordering process simple and straightforward!
We always aim to make things easy for our customers.
Thank you for your feedback!
Antwort von Huws Gray
We are glad to hear that our staff were helpful and that you enjoyed our selection of products!
Thank you for your feedback!
Amazing service
Amazing service . The price and delivery times. The drop off driver was very pleasent, polite and engaging. Thank you Huws Gray.
18. Juni 2026
Antwort von Huws Gray
We're so happy to hear you had such a positive experience with our service, pricing, and delivery!
We truly appreciate your kind words about our driver.
Super service and good price.
8. Juni 2026
Antwort von Huws Gray
We're truly happy to hear you received super service and appreciate you mentioning our good prices.
Thank you for your feedback.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.