Placed an order for a refurbished Shark handheld (Order #25036) back on 18 April and it has never been dispatched, let alone delivered. No proactive updates, no shipping confirmation, nothing. Un... Mehr ansehen
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Das sagen Bewerter
Looked everywhere without success for a replacement part for my Shark vacuum cleaner. Most offered on eBay just looked too battered and bruised for serious consideration. Then I found Huva. The item... Mehr ansehen
Unternehmen hat geantwortet
Amazing service. Excellent value for money. Was thinking I might need to dispose of my broken Shark, however discovered Huva. They were able to supply a replacement part for 50% less than Shark which... Mehr ansehen
Unternehmen hat geantwortet
Part arrived not working. Promised replacement with next day delivery which did not happen. Tried calling on numerous occasions and sent lots of emails. Eventually received an apology and promise of r... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Huva Limited is a UK specialist in professionally refurbished vacuums and parts. We restore popular Shark, Dyson and Numatic (Henry) models to a high standard—delivering big savings versus new without compromising performance.
Kontaktinformationen
89 Jacobs Well Lane, WF1 3PB, Wakefield, Vereinigtes Königreich
- 01924666151
- Sales@huva.uk
- huva.uk
3.0
Akzeptabel
184 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 58 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
Ordered Sunday
Ordered Sunday, tracking said delivery 29th no delivery ,evri had a delay, waited 2 more days nothing phoned on the Monday they said if not received they would send a replacement by DHL on the next day ,2nd order never arrived after trying to call them{issue with their phone line )eventually on web chat they admitted they admitted they hadn't sent it ,customer service zero ,I had contacted onbuy as thats the site I ordered from and they refunded ,so no I wouldn't recommend them based on my experience
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Huva
Hi,
Thank you for taking the time to share your experience. We’re genuinely sorry for the inconvenience caused.
Your original order was affected by a courier delay, and while a replacement was discussed, we acknowledge that this was not dispatched as it should have been. We fully accept that this fell short of the service we aim to provide.
As soon as the matter was escalated via OnBuy, a full refund was issued, and we apologise for the frustration this situation caused.
We appreciate the feedback, as it helps us improve our processes and communication moving forward.
Kind regards,
Huva Ltd
Ordered a replacement dust cap for my…
Ordered a replacement dust cap for my Shark hoover. Took weeks to arrive, opened the package and the reconditioned item was absolutely stinking. Had to drop it in the bin well wrapped up. Huva are quick to take your money but you never get a response. I emailed asking for a refund, so far, heard nothing. But I will take it further. Very poor
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Huva
Hi,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
This is certainly not the standard we aim to meet, and we apologise if the item you received was not in acceptable condition. All refurbished parts should be checked before dispatch, and we’re disappointed to hear this was not your experience.
We would like the opportunity to look into this properly and resolve it. Please contact us directly with your order reference so we can review the matter and arrange a suitable resolution, including a refund if appropriate.
Kind regards,
Huva Ltd
Been well over a month since I ordered…
Been well over a month since I ordered my item and it still hasn’t arrived. Shockingly bad service
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Huva
Hi Ian,
We’re sorry to hear about your experience and the frustration caused by the delivery time.
Our records and courier confirmation show that this order has now been successfully delivered. We understand the delay was disappointing, and we apologise for the inconvenience this caused.
If there is any outstanding issue with the item itself, we would be more than happy to help. Please contact us at customersupport@huva.uk
Great service.
30. Dezember 2025
Received my item in just over 1 week
Received my item in just over 1 week , ordered shark hoover head , it's in perfect condition
24. Januar 2026
Bewertung ohne vorherige Einladung
Tried to request a return of the item…
Tried to request a return of the item as the quality/cosmetics was not up to the standards. Looked and felt really battered. The email that is shown on the website does not work (bounced back). Tried emailing the other email addresses on the site. No reply. No one answers the phone number on the website also. Really poor customer service. I would avoid if any other people are trying to buy from this site.
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Huva
Hi Ivan,
We’re sorry to hear you were disappointed with the item.
We would like to clarify that a return label was provided within the required timeframe so the item could be returned for inspection and resolution. If there has been any difficulty using the label, we’re more than happy to assist.
We also apologise if you experienced delays when trying to contact us. This is not the level of service we aim to provide.
Please contact us at customersupport@huva.uk so we can ensure this is resolved for you as quickly as possible.
Kind regards,
Huva Ltd
Not a great experience
My order took over three weeks to be delivered (ordered 7th December and arrived 30th December) so it was embarrassing to have to tell my family member their Christmas present hadn’t arrived. Communication and updates from Huva are poor, no order updates unless I chased the customer service team. I was repeatedly told my order was being picked up by the courier when it just wasn’t the case. I’ve been promised compensation in the form of a part refund and sadly the customer service team are just ghosting me. The product delivered was satisfactory when it arrived to though it was still greasy and strongly smelled of cleaning fluid. I’d not use this company again.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Huva
Hi,
We’re very sorry to hear about your experience and the disappointment this caused, especially as the item was intended as a gift.
We would like to clarify that this item was placed as a pre-order, with a note at the time of purchase stating that it would be dispatched once back in stock. For pre-order items, we are unable to guarantee a specific dispatch or delivery date until stock arrives.
We completely understand how frustrating the wait and lack of clear updates can be, and we apologise if this was not made clear or was missed at the time of ordering.
We would still like the opportunity to look into the communication and the compensation that was discussed, and ensure this is resolved properly. Please contact us at customersupport@huva.uk so we can assist you.
Kind regards,
Huva Ltd
The order took a while to arrive to…
The order took a while to arrive to Ireland however I think it was worth the wait as I now have a full operational Shark again. When I emailed to inform Huva that I thought the part delivered was not working they responded immediately, were super helpful and talked through the assembly until it was working perfectly. Would recommend !
15. Januar 2026
Bewertung ohne vorherige Einladung
No response from Customer Service.
The product sent was not compatible so I sent a return request via my account. No response. I then sent an email to the address given to follow-up the return. 'Undeliverable'. Lastly I emailed customer services directly with my concerns and return request. Still nothing, no response. It's now been 14 days since reciept of the product and it's out of the return period so I'm stuck with something I can't use. Disappointing to say the least :(
29. Dezember 2025
Antwort von Huva
Hi,
We’re really sorry to hear about your experience, this is not the level of service we aim to provide.
We want to reassure you that we do not ignore return requests, and we would like to look into this immediately. If you received an “undeliverable” message, it may mean there was an issue with the email address or your message did not reach our system.
The 14-day return period is not intended to prevent genuine customers from resolving issues, especially where contact has been attempted within that timeframe. We are more than happy to resolve this and overlook the timeframe.
Please email us at customersupport@huva.uk
with your order number, or send us a direct message on our online chat
Thank you for bringing this to our attention.
Kind regards,
Huva Ltd
Thanks Huvai…
When my shark vacuum cleaner broke i thought i'd have to buy a new one but i googled my problem and found Huva in a nearby city (wakefield). I went on the Huva site and found areconditioned head and was offered a big discount which i couldnt refuse.The delivery took7 days as it had to pass tests for reliability but it was worth the wait as now my shark cleaner is back to normal. Thanks Huva.
30. Dezember 2025
Product worked as advertused
Product worked as advertised. Carrier did not leave package where requested, pleased it wasn’t filters I ordered as left out in the rain could have damaged them.
30. Dezember 2025
No contact with regards returning…
No contact with regards returning product
Will cancel through credit card company
29. Dezember 2025
Antwort von Huva
Hi,
We’re sorry to hear about your experience and the frustration this has caused.
Please contact us at customersupport@huva.uk so we can review your order and ensure this is resolved properly.
Do not order from this company
Do not order from this company. I ordered on Black Friday and did not receive my order. I had to chase the company multiple times for a refund and only when I threatened with legal action did they take me seriously . Biggest scammers . DO NOT ORDER
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Huva
Hi Akz,
We’re sorry to hear about your experience and appreciate you sharing your feedback. We’d like to clarify that your order was not left unresolved, and any refund requests are handled in line with our stated policies and platform procedures.
We take customer concerns seriously and always aim to resolve issues as quickly and fairly as possible. While we understand your frustration, we do not agree with the characterisation of our business.
If you would like to discuss this further or need clarification on any part of your order, we invite you to contact us directly so we can assist.
Kind regards,
Huva
Ordered a Shark Lift-Away Upright…
Ordered a Shark Lift-Away Upright Vacuum Cleaner NV601UK on 9th December. I’ve read the reviews after I ordered and thought I’d check the delivery date. They said it was estimated delivery date is Monday 15th December. Didn’t arrive. Emailed again and they responded my item is being dispatched today and will be with me tomorrow. Still not here (22nd December) - Order #22604.
DON’T ORDER FROM THESE
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Huva
We are very sorry to read your review and the frustration caused by the delay with your order.
This is certainly not the experience we want any customer to have and we sincerely apologise for the inconvenience caused. While delays can occasionally occur, we understand how frustrating it is when delivery does not arrive within the expected timeframe.
If this matter has not already been resolved, please contact our support team with your order number and we will be happy to look into this for you and assist further.
Kind regards
Huva Customer Support Team
Great service .
Great service unbelievable value for money and condition 👍 will definitely deal with them again. Happy wife happy life 😎
Thank you to all of the staff 👍
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Huva
Thank you for your review! We’re really pleased to hear you found us easy to deal with and appreciate your support.
Terrible customer services support…
Terrible customer services support unable to contact Huva other the by live chat which they do not reply to. I’m still unable to track or have any detail of when my order is expected to be dispatched.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Huva
Hi Martin,
Thank you for your review. We’re sorry to hear you felt unhappy with the level of communication.
We can confirm that we spoke with you by phone prior to this review being left, during which the dispatch timeframe was explained. We can also confirm that your order has now been delivered.
During busy periods, response times can be slightly longer than usual, however we do respond to all customer enquiries as quickly as possible.
If you require any further assistance now that your order has arrived, please feel free to contact us directly.
Kind regards,
Huva Team
Antwort von Huva
Thank you for your review, we’re delighted you were happy with the product. We really appreciate your support and hope it serves you well.
Was very happy with the product but…
Was very happy with the product but didn’t give much info about delivery
27. November 2025
Antwort von Huva
Thank you for your kind review. We’re glad to hear you were happy with the product, and we appreciate you choosing Huva. Your feedback means a lot to us.
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