My own is this company is a terrible company they hire and fire staff without paying them for no reason, they hold on to customers money not refunding very shady people, do not use them or work for t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Coming here to read the reviews afterwards adds salt to injury. Paid for a booking 30th September 2025, got to the hotel (De Franklin Apartments Abuja) today 2nd October 2025 and I did not like the r... Mehr ansehen
It was mostly delightful. Likes - loved a lot of things about my stay... from the pleasant staff to the cozy space, great room decor, complimentary slip-ons, internet access. The amenities... Mehr ansehen
Unternehmen hat geantwortet
I booked Jukky Hotel Abuja for 14 September on behalf of my Mum (ref 7F03) at a prepaid rate of ₦75,000. Arriving before 08:00, my mother collected her key and left her luggage in the room while she... Mehr ansehen
Unternehmen hat geantwortet
1.9
Mangelhaft
60 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Hotel experience
Dirty restroom with filthy paint bucket
No hot water, big cockroach seen in the room.
29. April 2023
Antwort von Hotel
Hey Nkechi, I sincerely apologize for your experience. This is completely unacceptable, and I am very sorry that you found a dirty restroom, a filthy paint bucket, no hot water, and a cockroach in your room.
Although we do not own the hotel, we take full responsibility for connecting you with a place that has such poor cleanliness and comfort. We are flagging this property for investigation right away, and I truly regret that we let you down so much.
Antwort von Hotel
That is absolutely wonderful to hear! Thank you so much for your kind words; we are thrilled that you found hotelmoney.ng to be helpful, supportive, and efficient. We appreciate you taking the time to share your positive experience, and we look forward to assisting you again soon!
Pleasant experience
27. April 2023
Antwort von Hotel
That's great news.
Thank you for telling us about your positive experience. We really appreciate you sharing your thoughts, and we look forward to helping you plan another enjoyable trip soon!
Antwort von Hotel
That's great to hear!
Thank you for sharing this positive feedback. We are thrilled that you found the place wonderful and that you received great service from the staff. We appreciate your kind words!
Rooms are neat and clean, with good food at a fair price
Rooms are neat and clean, food were nicely made and the staff were courteous and supportive.
24. April 2023
Antwort von Hotel
Thank you for your review. Our objective is to make your stay as memorable as possible.
My booking message came late which…
My booking message came late which nearly ruined my entire experience because it caused a lot of stress
14. April 2023
Antwort von Hotel
Hello Daberechi,
We are truly sorry that the late arrival of your booking confirmation message caused you stress and almost ruined your experience. There is nothing more concerning than uncertainty right before a trip, and we take full responsibility for this issue in our communication system.
We understand that timely information is important, and we apologize for the worry this delay caused you. We have taken feedback like this to review and improve the speed and reliability of our confirmation processes to prevent this from happening to future guests. Thank you for sharing this with us.
The hotel has a terrible smell
4. April 2023
Antwort von Hotel
Hello Melody,
Thank you for your feedback. We're truly sorry to hear that the hotel you booked had a terrible smell. Although we don't own the hotels, we take responsibility for linking you with a property that didn't meet basic standards of cleanliness and comfort. We know this can completely ruin a stay, and we apologize for that unpleasant experience.
We've noted your feedback and will follow up with that specific hotel to address this serious issue. We hope to regain your trust with a much better experience on your next booking.
It was fair
It was okay, but for the room service. That was quite slow. The breakfast was monotonous. The room (executive room) my wife and I stayed in had no shower curtain. The bathroom door didn't shut properly.
9. April 2023
Antwort von Hotel
I am sorry for the short comings. We are currently discussing these issues with our owners. Hopefully in your next visit, we will have delt with the breakfast, shower and bathroom door situation.
Thank you.
Hotelmoney need to improve coordinationin the process of payment…
Hotelmoney need to improve coordination with the hotel so that the hotel should be informed in time of any payment done by a customer. Our stay in Savoye Summerset was wonderful. Excellent service !!!
5. April 2023
Antwort von Hotel
Thank you for your rating. We will surely work on improving response time.
I had a good time at Ibis Hotel
I had a good time at Ibis Hotel, Airport Road. However, it is important to be sensitive to when a couple is lodging so that the couple gets breakfast and not just one person.
31. März 2023
Antwort von Hotel
Thank you for your review John. We have noted your observation and are currently discussing it with our owners.
So Hotelmoney actually is a scam.
So Hotelmoney actually is a scam.. after I sent screenshots of people saying you don’t refund I never got a reply back that to prove it actually scam… I was promised 3-15 days to get my refund now this yhe 20th day and no refund yet now you stop replying to my messages and emails.. almighty God will intervene..you guys keep saying I’ll get it I’ll get it
After I sent screenshot of people saying I won’t
Then you never respond
I’ll personally pay blogs to take this up enough is enough!
30. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Hotel
Hello sir,
Please can you confirm if this is still the case.
The speed of response was amazing
The speed of response was amazing, and variety of options proferred, brilliant!
18. November 2022
Antwort von Hotel
Thank you Grace.
Buyer Beware
You took my money and then told me that the room was not available.
I am still waiting for my refund.
Your company appears to be very far from credible.
It is now approximately 6 months later and I still have not received a call or a refund.
24. Oktober 2022
Antwort von Hotel
Could you kindly confirm if this has been resolved please. Kindly reach us on hello@hotelmoney.ng I am unable to find your phone number on this platform.
I have asked for request since last…
I have asked for refund since last month till now nothing show.
29. Oktober 2022
Antwort von Hotel
Hello Raji,
We are very sorry that you had to wait so long for your refund back in late 2022. There is no good reason why a refund requested a month earlier would still be pending. We truly apologise for the stress and lack of communication you faced.
We believe this issue was resolved a while ago, but we want to assure you that we acknowledge the delays and have made important changes to improve our processing times. Thank you for holding us accountable for this significant lapse in service.
It’s terrible,full regret for booking 4…
It’s terrible,full regret for booking 4 nights in that hotel k-yellow at Ibadan,location is remote and facility is not worth what I paid for,staffs zero attention without house keeping,cobweb in my room not clean up for 4 days,I will not go back to this hotel even for free.
28. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Hotel
I am sorry you had this experience with one of our partner hotels. We have escalated your feedback to the property owner, and expect a service upgrade as soon as possible.
Fake website
Not selling any apartments, it's a fake website
29. August 2022
Bewertung ohne vorherige Einladung
Antwort von Hotel
Hello Moritz,
We sincerely apologise that our website was so confusing in August 2022 that you thought it was "fake". We understand why you believed we were selling apartments; we actually provide a service to help people book hotels, and we clearly failed to communicate that. We take full responsibility for the lack of clarity that caused this misunderstanding, and we're sorry we lost your trust.
I don't know a legit website that…
I don't know a legit website that doesn't have a cancellation policy. In fact hotelmoney's webstie is complete barren of any information. Lazy would be a compliment to describe whatever hotelmoney.ng has done so far.
22. August 2022
Bewertung ohne vorherige Einladung
Antwort von Hotel
Hello Sen,
Thank you for your honest feedback. We are truly sorry that our website left you with a bad impression in August 2022. It’s unacceptable that critical information, like a clear cancellation policy, was missing or hard to find. We take full responsibility for that confusing and frustrating experience.
We want to let you know that since you wrote this review, we have completely revamped our website. We appreciate you pointing out this major issue and helping us improve.
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