Home Treats Bewertungen 

bought 2 beds and it is one of the worst pieces of furniture i have ever received.

i purchased 2 beds from this company. it arrived quickly but that is where the good news ends. the instructions are terrible to follow. they are clearly not thought out and are impossible to follow (i have built multiple different furniture before and used to work in a furniture company building flatpacks) some parts of the beds arrived damaged and scratched. but the worst thing is that the pilot holes do not line up with the description so the bed could not be built. took over 2 weeks to get a refund then this company told me that they cannot collect the beds and i have to dispose of them which cost me alot of money so i am now £50 down from this. AVOID buy from a reputable company!!!

Avoid at all costs.
Cannot explain the anger I have with this company.
I ordered a set of chest of 5 drawers.
All the wood came broken ( every single plank) and had marks on. It’s been used before as I can see, written numbers all on the sides of the planks of wood.
They’ve given me wrong instructions also which was for “chest of 4 drawers deep”. I’m disgusted and never come across such a bad company!! Every email I’ve written also hasn’t been replied to. Terrible company.
I can’t send it back because they don’t have QR codes as someone told me through Amazon. I do not have a printer so I can’t take it back without a QR code. DISGRACEFUL!!!!!!!!

Avoid! I very rarely write bad reviews but this was one of the worst companies I have ever dealt with.

We ordered laminate flooring which all arrived badly damaged and very poor quality, these equalled over £1000 so needed to be returned.

This is where it got worse, they never answer their phone and I mean never, you can call it now and I guarantee they won't answer it. They rarely reply to emails and if they do they are 3 days apart. When emailing the company to sort the return we were told different things by different people and asked 3 separate times for damage photos by these different people, we were first told to dispose of the item and we would be refunded, only to receive another email a few hours later from someone else to say we needed to return the items for a refund, followed by another person asking for more damage proof pictures, it's very obvious they don't actually talk to each other in the office.

Then after multiple emails and after repeating the same thing to them multiple times, they eventually agreed to collect the item on the Wednesday but they did not turn up, the next day they sent us a tracking link for collection at 4pm however the email with this link was sent at 4.20pm after the suggested collection time? obviously they didn't turn up then either.

Eventually after i royally kicked of via email they collected it at 8.30 pm the day after however they sent the drivers to the wrong address after being told multiple times of the correct address. The only positive I can give this company is that the delivery drivers were lovely.

Bed delivered yesterday, very happy, it’s beautiful and just what I wanted. Also Tahir the delivery driver was very helpful, I have recently taken ill and he didn’t bat an eyelid when I asked for his help and straight away helped me, even though he was on his own carrying everything. He was lovely, polite and I was so pleased with his service that I emailed the company straight away to say thank you to him.

I ordered wall panelling through B&Q, turns out it's from Home treats uk. It's to a business address that is open from 10am until 5pm. First update I received about delivery was the driver calling last Friday, just before closing to say that he was due to arrive at about 7pm. This was no good as we shut at 5pm so the driver said it should be re-attempted on Monday.
No update Monday, can't get through on their phone line, it eventually just cuts you off. I've rang it several times over the past few days and its the same every time. I then see, after emailing them several times, that the tracking finally updated to say Wednesday between 6am and 8am. (We're open 10am -5pm) but I didn't want to delay receiving my order any longer, so despite the fact that I live an hour and a half away from the delivery address, I have hit the road at 4.30am in order to be at the address for 6am. Now, that I have been waiting here at the delivery address, for over 2 hours, the tracking has just been updated to say between 6am and 8am Thursday!! Sorry but not happening, not leaving for work 4 hrs early again tomorrow. I am going to cancel my order and spend my money else where. Absolutely useless level of service. Very frustrating. Oh and just so you're aware home treats, this £400 plus order was basically a sample order and if we had liked it we were going to buy a lot more of it for this showroom and most likely the one we are soon to open. Never mind, i'm sure there are less incompetent companies that we can work with instead!

Absolutely amazing service, Ordered a bunk bed and mattresses for my children as I am currently in the middle of redecorating there room. Was suppose to be delivered on the 7th and arrived on the 3rd! Tahir the delivery driver was also amazing. Lovely man, and was so helpful.Was also on his own, and carried everything in with a smile on his face which was lovely😁

Absolutely bollocks!! Ordered a ottoman bed from bnq as seller was hometreats, the inside of the bed was the incorrect size and wouldnt fit, asked for a replacment but not had any replies been 4 days, bed is dismanteled and waiting to be picked up, I would not recommend this place, ill be putting pictures and more reviews on tiktok, pls never order from Home treats!!

I am at my wits end. I am pregnant and due to give birth any day.
We ordered a bed on the 7th of January for my 4 year old son. When we received the shipment date, we sold his old bed as we need to make room for his new bed. The delivery company, DX Freight only delivered 3 of the 4 boxes. When I called them, they said it was because they had broken the bed at their depo and the company "Home Treats" would redeliver the box 4. Once we opened the other 3 boxes, we found that the desktop of box 2 was also broken. I then got in touch with Home Treats (who did not respond for AGES). They said they would resend. After chasing MULTIPLE times, they finally got in touch to say they would redeliver the bed box 4 and the desktop box 2. This was on Saturday the 25th. I had my FIL stay at our house all day waiting for the delivery as myself and husband have to work. ONLY BOX 2 ARRIVED!!! STILL NO BED. The customer service team number at B&Q are NO HELP and the contact number for Home Treats never picks up.
PLEASE HELP?!?! What am I supposed to do with a 4 year old with no bed? I am due to give birth any day and we do not have the money to buy an additional bed when we have already paid for this one?!?! PLEASE HELP! This has been going on for 3 weeks!?!?!

DO NOT BUY FROM THEM!!! I have been calling them all week. I have left voicemails and no one gets backs to you.
I have emailed and asked for someone to contact me about a collection and refund. I did receive an initial email, advising to take panels back to B&Q store myself. They are huge and this task requires a van. If they had bothered to look at my order properly they would have realised this. No responses. I’ve called B&Q direct and asked them to follow up. Terrible customer service.

Well what can I say... We ordered a basic single bed via Amazon, which arrived reasonably quickly. Checked all the parts were there, which appeared to be correct so went about assembling the bed. First instruction was to install 2 dowel pieces into all the ends of the head board/foot. The one dowel hole didn't fit, but the smaller dowel fitted so in the absence of anyone answering the phone at home treats (tried many times at many times of day, sounds like their mailbox is full so they don't answer the phone, ever!!) and could not find an alternative number. I went ahead until I tried to screw the ends of the head/footboard to discover there was only one dowel hole and a screw hole. In my ignorance is assumed that the screw would self drill into the wood but no, just split the ends. Tried calling again, then emailed. Next day I had an answer from "John" who I don't know if you speak English well or you are an AI assistant but the emails all appeared to be preformatted. Over the next few days emails went backwards and forwards, requested a phone call as I was at a loss if the instructions were wrong or the bed was wrong. In the end this question went unanswered and John sent a complete unit to replace. Which arrived overnight so thanks for that 👍. Opening the box revealed EXACTLY the same unit and instructions, so no help there. I had the hypothesis that the first instruction was wrong and there was only one dowel in the end sections, then screwed them in. As a side note pretty much all the dowel holes where too deep so on assembly, they just pushed straight inside so had to use a screw to pull them out. Ended up cutting other dowels down to allow them to hold the parts properly, In retrospect I should have glued them in aswell. We now have a usable bed and some firewood. I would avoid as if you want a piece of furniture on the same day as delivery, you need to be a Mensa champion or a master carpenter. Quality of build - 3/5, instructions 1/5. Update,bed broke along very weak joint. Contacted the company who sorted a refund very quickly so thanks for sorting.

I rarely write negative reviews, but my experience with Home Treats has been so appalling that I feel compelled to warn others. I placed an order with them expecting the advertised quality and service, but instead, I encountered a nightmare.

After realizing the product wasn't suitable, I followed their return policy to request a refund. However, weeks have passed, and despite numerous emails and phone calls, I still haven’t received my money back. Their customer service is non-existent – rude, unhelpful, and dismissive. Every interaction feels like they’re trying to dodge responsibility rather than solve the problem.

The company is blatantly refusing to honor their own refund policy, which is both unethical and illegal. I feel completely scammed and left out of pocket.

Save yourself the hassle and stress – avoid Home Treats at all costs. There are plenty of other reputable companies out there who actually care about their customers.

**Rating:** 0/5 (If I could give negative stars, I would!)

Abysmal company ordered a king size ottoman bed from Robert Dyas when it arrived the whole hardware list wasn’t in there got in touch with RD they then said their suppliers said it was in the zip compartment of the headboard which would be difficult as there’s no zip. We then went and brought the hardware kit ourselves because we were fed up and had no bed lo and behold when my husband and son tried to put the bed together none of the bed actually fitted extra parts in there not needed holes didn’t match up so gave up in the end. I would never recommend these cowboys.

Bed easy to assemble looks good mattress not good has not set looks small

DO NOT buy a bed from this company. It arrived with two broken pieces (due to terrible packaging). As so many others have said, the customer services is appalling and after two weeks, I'm no closer in getting replacement bits delivered. We decided to make up the bed with the broken (actually snapped in two) pieces, and good lord the quality is abysmal - holes in the wrong places, flimsy pieces, bad structure, bewildering instructions etc and I'll be amazed if this bed lasts more than a month. ALSO - it said it was solid pine, which is simply not true - it's made entirely out of chip board. I would take a refund in a second if I could reach anyone at the company.

I bought the walnut wall slats from this company, which - as a product - are decent looking overall once placed on the wall. Better than they do straight out of the box.

I had some issues with misplaced and damaged parcel, but that was due to the courier services Home Treats use. They got back in touch with me and agreed to refund/replace the damaged product.

King size ottoman bed from Amazon. Just excellent! price, quality, unbelievably quick delivery and perfect instructions for assembly. Delivery was on time communications by text keeping us informed of delivery and courteous delivery drivers all in all an excellent service and will be using Home Treats again..... thank you.

Bought 7 curtain poles. 3 were in grubby boxes that were damp and filthy, but the goods inside were OK.
However, 3 others were for use in the lounge and would not support the heavy curtains and lining safely.
Contacted seller to return and had radio silence.
B&Q also had problem for a week trying to get a response.
The upshot is that they expect me to pay almost as much in postage as the goods cost, just to return them. On top of that they also want photo proof the items are still in original packaging (they are)
I've spent over 2 weeks on this and no prepared to spend a minute or penny more.
My local women's refuge are gratefully accepting the poles as a donation, felt a better use of my money than postage to return.
I would caution anyone buying through B&Q marketplace, especially with this company, the after sales service is appalling

Still being stalked
You haven't done anything about my previous post and despite my numerous efforts to block the employee; another account
@gazk97 is still contacting me on TikTok
Unacceptable
I expect my mobile to be private on a delivery, especially 8 months later

ordered a bed from here (home treats) via B&Q.
when it arrived last Friday (23-11)i immediately realized it was the wrong size.
I contacted the customer service desk from B&Q straight away.
that I got the double bed but needed the King-size but based on the measurements on the website this would be good .
i told them straight away that i wanted to change it and was more then happy to pay the difference
They told me to get in contact with Home treats.
so i did and explained the situation again.
they told me to go to any B&Q store and return the item i confirmed this with the B&Q help chat and they told too me to do it.
so on Monday 25-11 I rented a car loaded up the bed and went to the B&Q in Becton London.
when i arrived there the lady said she couldn't help me because the bed was to big and heavy for them to take.
so went back home and contacted both parties again.
home treats said it was not there problem and i should get in touch with B&Q again.
so i did explained the situation again and they promised to get in touch with home treats and sort everything out just give them 48 hours.
on Wednesday i got a email from home treats asking for a picture that the package was packed up suitably and send them a picture so i did and since then radio silence from them.
i tried calling multiple time and got nobody on the Phone i emailed but no response.
i contacted the help chat off B&Q multiple time and got nowhere empty promise with no action taken.
i called there customer line in the hope of speaking to a manager to get somewhere.
i called 3 times and was promised to get a call back nothing happened.
it is now Saturday (30-11)and still nothing done.
all i want is the double bed to be collected and to receive the king-size bed.
i am more then happy to pay the £21 difference i just want a bed.

Extremely Disappointing Experience

I ordered wood panelling for £180, but the product that arrived was entirely different from the images shown online. To make matters worse, the panels were damaged upon delivery. When I contacted customer service, I was offered just £20 as compensation, which was unreasonable considering the condition and price of the product.

I reluctantly agreed to pay a £50 courier fee for the return, which customer service arranged. They assured me I would receive prior notice of the collection date, but no such notice was provided. After waiting over a week without any updates, the courier arrived unexpectedly, at a time when no one was available to assist with the collection.

The entire process has been highly frustrating. The communication has been inadequate, the product did not match its description, and I was charged a significant return fee for an issue that was not my fault. This experience has left me thoroughly disappointed, and I would strongly advise others to avoid this company.