Home Treats Bewertungen 

I wouldn't recommend buying from Home Treats. Customer service was extremely poor, with weeks of delays, very little communication, and constant chasing just to get an update. My return was unnecessarily complicated, and I only received my refund after repeatedly contacting both the retailer and The Range. Although I was eventually refunded, the overall experience was frustrating and disappointing.

B&Q third party seller. No delivery, told on day routes being planned and delivery date to be confirmed, even though confirmation and tracking number received when purchased item. All day spent in phone to B&Q because Home Treats don’t answer phone or respond to their call back service. Communication between Home Treats and B&Q appalling. Still none the wiser if delivery happening today or if refund being issued. Will never purchase from B&Q marketplace again!

Do not order from this company. I have ordered on Amazon and BNQ and each time they have messed about with delivery and I’m unable to track it. Whenever I’ve asked for a refund they have given me the incorrect one which means waiting on the phone for ages to try get it rectified. I’m starting to believe the company doesn’t exist 😂

I placed an order through The Range, however I ordered the wrong size, I reached out to Doodle Products directly and received a rapid response email from Kabir, followed up by a telephone call from Mary who was really helpful and sorted my order with no issues - wonderful customer service and would recommend - thank you

Absolutely first class customer care. I ordered two radiator covers via The Range and the courier only delivered 1. However it was sometime before I was able to open the box and find that it only contained one cover. I contacted The Range who were absolutely no use so I emailed Doodle Products to see if there was anything they could do. I didn’t hold out much hope as the item was delivered at least 3 weeks ago.

Mary and Kabir were just brilliant. Got back to me so quickly and within another week had sent a replace radiator cover

Can’t thank them enough and I also really pleased with the radiator covers as well

Cannot fault product or the fantastic customer care

I was very pleased with the headboard. It was packed well.
Was easy to assemble with clear instructions & everything was labelled. The delivery was excellent too.
Thank you.

Excellent customer service. Explained when it would be delivered and was able to track delivery. Nicely done.

Paid for a bed to arrive and should have been here today when chased the company for an update on delivery all they had to say on the matter was "The transport team is currently planning, and as of now, we do not have a delivery date."

This is poor explanation and business model

Delivery was very slow, 😞 I ordered a small double bed, when I had built it I noticed they had sent me a normal double bed, so my new mattress didn't fit, I've now got to spend more money on another mattress. I definitely wouldn't recommend this company.

States pretty clearly on companies house . Dissolved……. Try phoning them , see what happens. Had to get a refund from b&q

Disgraceful service ordered a bed through the range. Cancelled the first scheduled delivery on the morning then rescheduled for the next day waited in all morning and they never turned up no communication what a waste of time!! Avoid this company!!

Bad customer communication.
Such a fake company.
I order single bed frame, HUGE mistake!!!! In the B&Q online store was mention that this bed is solid wood and can effort 180 kg person. Fully bulshit, on way to assembling my husband said that this is Ikea style anf bed frame is weak. So I not gona let my 25 kg son to sleep there, he will break it!
When I call to return after 3 days comunnication is slowly, taft and they avoid to answer. Additionally want to fit this rubish in same box, that is impossible!!! VERY BAD EXPERIENCE!!! AND WANT TO CHARGE ME £50 FOR COLLECTION.
Yesterday I spoke with Citizen Advice and they explain me clearly UK customer rights that I have 14 days change my mind!!!!
So this company should not charge me, I still waiting since 1 week and half to collect this joke called solid bed frame.
Home Treat mislead customers in the B&Q site, ruin B&Q reputation and if they continue in this manner Citizen Advice Consumer advice me to write full explanation to Consumer Ombudsman.
I share my experirnce that is real!
Such a bad experience and nightmare!

We ordered a bed from Home Treats and it stank. They asked us to leave it in a well ventilated room, which we did, but it still smells. If we want a refund we’re now expected to provide the packaging (we had to get rid of the original packaging as it stank) and pay for the postage. Would never order from them again!

Absolutely lovely company& the guys that work there are so accommodating. Bought bed off amazon& after zero help from amazon about when we would get our bed went directly to them& they couldnt have beemore helpful. Would absolutely buy direct from them next time not amazon Wasnt even aware we could buy direct but know now.

I would definitely not use this company twice they have tried to delivered my bed and yet am
Still waiting for it . Keep saying they are near and never turn up . Spoke to
Them on phone they were extremely rude and at one point they hung up on me . Absolutely disgusting don’t use these

Poor quality of bed we ordered, main element broke within 4 months and cannot be fixed. Home Treats say that certain parts in the bed only carry a 3 month warranty. On checking our broken part carries a 1 year guarantee but they are refusing to honour it. usually beds come with a minimum of 1 year warranty up to 5 years in some cases. Response emails from Home Treats are robotic and don't deal with issue and go unanswered and 6 weeks later back to square one. In addition to poor quality their customer service department is below standard. I would stay away from this company.

Ordered 2 curtain poles from Amazon. They arrived the next day. However the poles come in short pieces which you screw together - good for making the correct length but when you come to pull the curtains the hooks catch on the joints. Not the best!

2hr time slot 2-4pm great but not sure is was working on the day as it kept saying from 8am 2 deliveries before you so was worried they were going to arrive whilst I was out. It did eventually work but later in the day.
However they turned up on time, delivery was super fast. I did have to ask if they could take it upstairs for me but no questions asked and they did.
Very polite.

Ordered wall panels direct from b&q website over a week ago, items still have not been dispatched so fair to say I am another person who this company have taken £160 off and not delivered the goods as advised, I’ve requested a charge back and hopefully the bank can investigate and ressolve