Home Treats Bewertungen 

I ordered 4 acoustic wall panels from Home Treats via B&Q in the colour ‘walnut’. When I received this, 1 of the panels was black, but packaged incorrectly in walnut packaging. I contacted B&Q who said they would sort this for me. I heard nothing following this, so called back a week later and was told I need to sort this directly with home treats. I started a help chat with them on 07/05/2025, nearly 2 months ago. It took several weeks for them to agree to send me the Correct colour panel in its place and I was told they would collect the incorrect one as well. A little while later, the new panel was sent but the delivery drivers declined to take back the incorrect one and explained someone else would pick this up. Again, following this, nothing happened. I then used the same help chat I had created at the start of May to escalate this issue. I was then informed they would collect this for me. I again, heard nothing after this when trying to schedule a date. I reached out again via the same chat, and was then told that I would have to return the panel myself to B&Q (bare in mind this is a 2.4 metre long panel which wouldn’t fit in a car). I replied saying this would not be possible and that it is unfair to expect me to sort this, considering they had sent the incorrect item in the first place - the fault being with home treats for packaging it with the incorrect labels, not with B&Q. They then told me they would pick it up on the condition I paid a fine of £50. This issue had then been going on for 6 weeks, I declined to pay this fine as again, the fault was with them for sending the incorrect panel, not with myself. A further week later, they agreed to pick it up free of charge so I confirmed this is what I would like going forward. Now today, 20/06/2025, they have messaged again asking me what exactly the issue is and what I need to be done so they can resolve it ‘promptly’. I feel as though I am banging my head against a wall and getting no further with this, and it’s been nearly 2 months of having a 2.4 metre long box taking up space in my living room waiting to be taken away. I understand mistakes happen in terms of incorrect items being sent on occasion but this is by far the worst customer service I have ever experienced by a long shot, and the issue is STILL not rectified!

I was surprised when it turned up as was expecting it to be an expanded mattress but had to wait 24 hours for it to spring open properly. My autistic son loves it says it's so cosy and comfortable. A good price too.
Highly recommened.

Thank you Home Treats for quickly responding to my email. Some of the slats of my son's bed were broken and as soon as I reported it you posted some replacement ones. His bed to back to normal state. I appreciate your quick customer service and adhering to the terms of the warranty.

Advertise paneling for sale - take your order and money then cancel your order - when enquired why said it was damaged and to re-order which I did they took another lot of money and then cancelled my order again

They want to charge a fortune for return. Scam company Avoid.

I ordered two double beds. I received 4 headboards and foot boards, no sides, bases, slats or screws.
I have contacted Home Treats no less than 6 times, sending pictures and explaining the problem. Every time I have been promised a call back to organise a collection that never happens. They just recently gave me a collection number (although no indication when it will be collected) but got the collection instructions wrong, only putting one bed on the collection instead of the entire order. We are now in week three and I still have a useless load of headboards cluttering up my house and I’m still £472 pounds out of pocket. I’ve had to do a chargeback with my bank just to get my money back and if they haven’t collected their items by the time I get my money back the whole lot will go in the bin. I’m not a storage facility for their incompetence.

DO NOT ORDER FROM THIS COMPANY! - THEY ARE AWFUL! ( Oder number: . 1048760068

Ordered a wooden double bed frame and it was delivered late and was not new as described. The wooden frame was split in a number of places and had wooden dowelings gluded into the frame. The bed clearly looked like a return that had been taped up again and sent out as new! Awful. It took me months of complaining to finally get a refund, The Company had confirmed they would arrange a Courier to pick up the bed frame, but then asked me to dispose of it myself! I am disabled and am not incurring additional costs of paying for disposal of an item sold (not as described) that breaches the Sales of Goods Act. This Company acts illegally and is set on ripping people off.DO NOT BUY FROM ThEM!

How the hell do you get in touch with these people , been ringing and emailing all day , bed never turned up , wouldn’t use these again AVOID

My daughter ordered a bed which was delivered in two boxes. Unfortunately both boxes were the same, so half the order missing. This is for her first house so she has nowhere to sleep.
I phoned and got answer on third attempt. Man told me to send email with details which I did. Since then I have heard nothing. I have now sent three emails over days with no answer. I have phoned dozens of times, each time being held for some time before the answer machine tells me to contact them by email as all their operators are busy. Terrible service - hopefully this review will generate some action

DO NOT ORDER FROM HERE- BEWARE-AVOID
Bed Ordered, 3 boxes arrived, 1 headboard, double sides and no footboard or fixings, company do not respond and I have had to ask my Credit Card Company to get involved. Bed was nearly £800 and Im out of pocket with no bed, mattress on the floor not fun.

Do not even bother ordering from this place, I ordered via B&Q and it’s been a nightmare ever since!!! They sent out two boxes of box 1 so we had two head boards and 2 bottoms of the bed nothing else, trying to get in contact with them is like looking for a needle in haystack, that’s been a week now and they keep saying everytime we’re sending out it I will send you an email with confirmation and nothing!! Have called B&Q and they are escalating the matter now so hopefully get a refund! But don’t order if you just want ignored and get the wrong items sent

5 ⭐
I was the exact culprit for overthinking the negative reviews before purchasing the boucle bed and mattress, but how wrong was I!
Ordered on a Saturday, arrived Tuesday around dinner time. Full, up to date tracking available and the delivery guy was super helpful and friendly - offered to help bringing it all in. The bed is well made and easy to assemble. Would highly recommend! Thank you for such a great service.

If I could give zero star I would, I wanted to gwt my bed delivered on a certain date so I changed it on the delivery site. To then be told on this booked day it was being sent back.as they had attempted to deliver it ays before. I spoke to them and this was an IT mistake. I have then proceeded for a week to try and re arrange my bed to be re delivered, phoned over 50 times two different numbers to not have one person answer so I emailed, to be told there is a back log and the bed is still.waitong to be distrubuted to a delivery company. Then today one week after chasing I have now been sent an email stating I need to pay a further 42 pound for the bed to be be redelivered. On each email.no.other options.just to sending to a pay pal account or bank transfer then they will release my goods. Again emailed this morning and low and behold no reply as of yet, also tried calling three times still no answer.

I ordered some garden furniture, spent alot of money.
I organised labour to put the furniture together, when they realised there were parts missing, glass was chipped and even where there should of been holes for screws there was no hole.
Hometreats offered to send parts that were missing but never offered to send another piece of glass etc. I asked them for a refund and they replied saying to dismantle the furniture, take photos and upload them, box it all up again and they will arrange for the furniture to be collected. This I have done and after writing many emails regarding the collection, still nothing. I have numerous boxes in my shed just taking up all of the space and obviously no refund as they had said I get a refund when the furniture has been returned. This has now been going on for 3-4 weeks.
Do not touch this company, like someone else has written all you get is an email saying its in hand and have a nice day. They have their furniture advertised through wowcher and they have done nothing.

Bought a bed from here, I was kept updated on the delivery and it was only delayed by a day or two and customer service were very lovely and apologetic. Delivery was swift and the delivery was so lovely and even helped me carry the bed. It was also easy to put together and was able to do it on my own. Lovely experience from start to finish!

If I could give zero stars, I would. This is by far the worst company I’ve ever dealt with.
It’s been over two weeks with no response via phone, leaving me to rely solely on emails. Despite sending multiple messages, all I’ve received are generic replies like “have a nice day.”
My bed arrived damaged and missing crucial parts. I was initially asked for panel numbers for replacements, but when I requested a partial refund instead, it was denied. I was then assured the missing parts—specifically the hydraulic poles for the ottoman bed—would be sent. When the package finally arrived, it was still incomplete and missing a vital component.
I’m heavily pregnant and have been forced to sleep on a mattress due to their negligence. The lack of empathy and professionalism is appalling. It’s incredibly disappointing to deal with a company so poorly managed and completely unresponsive to genuine customer concerns.

One is too many.

Bed arrived with many parts damaged, both physically and cosmetically (I mean hell, even after the panels supposedly being painted i was able to tell the parts had been embossed with a Chinese forestry logo). Other panels had sawdust within the laminate layer, unable to be removed without stripping it all back. Many screw holes were incomplete and required finishing. Suffice the say quality wasn't much good.

I contacted them to obtain some kind of refund, only to be met with an automated response asking for panel numbers for replacement... It was all of them. This took 2 days to get a response. Rather than return the bed I suggested a partial refund and I'd finish the panels on my own... 2 more days.

After a back and forth and some more delays, they agreed a poxy 15% discount. I just wanted this nightmare over so I agreed. 2 more days. They said they needed me to confirm. I already had. 2 more days. They finally said they'd done it. One week later - nothing. Contact one more time. Another automated response same as the other. Then magically it happened!

Honestly, I'm fairly convinced they just wanted me to forget about it so they could keep the money.

Home Treats, don't bother reaching out! I'm not interested in wasting any more time.

I'm not sure the positive reviews are fake but my experience is similar to the other negative reviews. I bought a bed. The website assures 1-2 days delivery. I book time off work to be here to receive the delivery which never arrived. Trying to get hold of customer service is a nightmare, it takes at least 1 day for each response! They first apologised saying the reason they didn't send it yet is because they want to send it with their own drivers so it doesn't get damaged (???) and didn't provide an estimate delivery date. In the next email, they said they can't track my order because I ordered it via Amazon. That's NOT true, I ordered via their website. Again, no delivery date was provided. It's still processing in the status page... I have no clue whether the bed is arriving or not. I have contacted my bank to dispute the payment. In the meantime, my kid is sleeping on a mattress on the floor.

Lee and thayi delivered today was fast delivery 🚚 very kind and considerate. Will deffo order again soon

We received the wrong item. We ordered a bunk bed which came in two boxes. One box was incorrect. One was a double ottoman bed. I was unable to get through to anyone on the phone. I sent about 15 emails between advising them of the mistake and trying to rearrange delivery. It has been over 2 weeks and still not received the correct order. The email responses are very slow and they clearly are not reading them they are just standard response emails. Awful service. Would not recommend.