We had a new hot water heater installed and noticed the smell of gas intermittently shortly after the installation. The Gas Co. confirmed a gas leak and turned off our gas.I had HomeServe gas line cov... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Blessing in Disguise!! This was a service provided by a local utility provider that I could include with my bill. A simple, straightforward monthly charge that got added to my utility bill. True to Mu... Mehr ansehen
Unternehmen hat geantwortet
Receptionist that took my first call was very attentive and got us help immediately. We went through a period of rain for a couple weeks but problem was solved and taken care of immediately. Highly re... Mehr ansehen
Used HomeServe to tuneup our AC units. Setting up appointment was easy (there was a small mixup when they only scheduled us for 1 unit instead of 2 units, but called while the technician was here and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving over 4.6 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating and is accredited by the Better Business Bureau. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,350 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,900 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
Kontaktinformationen
45 Glover Avenue, 06850, Norwalk, Vereinigte Staaten
- 855-336-2465
- response@homeserveusa.com
- homeserve.com
4.7
Hervorragend
10’855 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Warranty worth it
Having a warranty for exterior water line paid off and helped match me with a great plumbing service to rectify a water leak.
10. Mai 2026
Antwort von HomeServe USA
We're happy to learn that the warranty for your exterior water line was beneficial and that we could connect you with excellent plumbing service to resolve the leak!
Antwort von HomeServe USA
Thank you for your positive feedback!
Antwort von HomeServe USA
We appreciate the positive feedback; we are so glad you found our service prompt, clean, and courteous!
Poor communication when closing issue
Homeserv apparently agreed with the appliance repairman to buy out my broken appliance but didn't contact me to tell me it tell me how I was going to receive the buy out money.
11. Mai 2026
Antwort von HomeServe USA
We regret to hear about the lack of communication regarding your appliance buyout. We'll look into why you weren't contacted about receiving your funds. Thanks for the feedback.
Home Serve responded right away when…
Home Serve responded right away when there is water involve.
8. Mai 2026
Antwort von HomeServe USA
We appreciate you taking the time to share your positive experience. We're happy to hear that we responded quickly to your water issue.
Wait time for service was only a few…
Wait time for service was only a few days. Provider did come sooner than estimated but did call to confirm it was OK.
11. Mai 2026
Antwort von HomeServe USA
We're happy to hear that the service timeline met your expectations and that you appreciated the confirmation call before the early arrival. Thank you for your positive feedback!
Very prompt service
Very prompt service. Technician was courteous and discovered it wasn’t a broken water line. He asked if I need any other assistance. Task was completed under an hour.
8. Mai 2026
Antwort von HomeServe USA
We're happy to hear that the service was prompt. We appreciate that the technician was courteous and thorough, completing the task quickly and offering further assistance. Thank you for your positive feedback!
He was very knowledgeable
He was very knowledgeable, patient and got the job done and very professional
9. Mai 2026
Antwort von HomeServe USA
We appreciate you sharing; we are so glad that he was knowledgeable, patient, professional, and completed the job for you!
Service agents are very professional
Service agents are very professional. They quickly get messages to you about service.
8. Mai 2026
Antwort von HomeServe USA
We appreciate you taking the time to share your feedback. We're so glad the service agents are professional and quickly get messages to you about service.
I was disappointed in the plumbing from…
I was disappointed in the plumbing from Downey plumbing. But Frassica plumbing saved the day finally after 4 times coming to my house.
7. Mai 2026
Antwort von HomeServe USA
We appreciate your feedback and are sorry the initial plumbing service did not meet your expectations. We are glad the subsequent service resolved the issue.
The technician called me after he left…
The technician called me after he left to make sure everything was working. Great customer service!
9. Mai 2026
Antwort von HomeServe USA
We're happy to hear that the technician followed up with you to ensure everything was working correctly. We appreciate your feedback on our customer service!
Prompt professional service
Prompt professional service.
They pulled through and saved our Mother’s Day gathering.
Also, Suffolk Plumbing really pulled through for us.
10. Mai 2026
Antwort von HomeServe USA
We're happy to learn that you received prompt, professional service. We appreciate that we could come through and save your Mother’s Day gathering!
Antwort von HomeServe USA
We appreciate you sharing; we are so glad to hear that you were happy with the excellent job that was done!
Your firm denied my claim
Your firm denied my claim. Unknown lawn company contracted by my neighbor damaged my sewer clean out port. Your firm advised me that the insurance does not cover accidents. Plumbing usually does not break unless acted upon by an outside force. Therefore your insurance is basically worthless.
10. Mai 2026
Antwort von HomeServe USA
We regret to hear about the claim denial and the damage to your sewer clean out port. We appreciate your feedback and will review the matter to see how we can improve our service.
He told me what was wrong and the…
He told me what was wrong and the problem was not covered.
8. Mai 2026
Antwort von HomeServe USA
We appreciate your feedback and regret that our service didn't meet your expectations. We'll review this to improve our coverage explanations.
HOMESERVE FOR AC TUNEUP
Used HomeServe to tuneup our AC units. Setting up appointment was easy (there was a small mixup when they only scheduled us for 1 unit instead of 2 units, but called while the technician was here and got the second unit on our order). They sent technician Scott from Service Experts Houston. He was on-time, courteous, and knowledgeable!
8. Mai 2026
Antwort von HomeServe USA
We're glad you enjoyed your experience scheduling your AC tune-up. We appreciate your kind words regarding the technician's punctuality, courtesy, and expertise. Thank you for your feedback.
Steve was very knowledgeable and…
Steve was very knowledgeable and helpful. The repair was made timely which was really appreciated. Will recommend the company to others as we are extremely satisfied
8. Mai 2026
Antwort von HomeServe USA
We're happy to hear that our technician was knowledgeable and helpful, and that the repair was completed promptly. We appreciate your recommendation and are grateful for your satisfaction!
They were on time and professional
They were on time and professional. They fixed the leak quickly.
7. Mai 2026
Antwort von HomeServe USA
We appreciate you sharing your experience! We're so glad the team was punctual, professional, and fixed the leak quickly for you.
Great the contractor fix and explain…
Great the contractor fix and explain what was broken
8. Mai 2026
Antwort von HomeServe USA
We appreciate you sharing your positive experience! We're so glad the contractor was helpful and explained the repair clearly.
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