Homebox  Bewertungen 

I'm 99% sure they're charging us twice for the same electric bill. Me and the missus wanted to use this service to split our bills 50/50. But it looks like we're just both paying the bill in full. Totalling to up to £400 a month for energy. Meter readings are showing between £90-120 but their AI can barely read meter reading uploads. They're ripping us off and refuse to explain the logic of a £120pcm energy usage being inflated to up to £400. This is a home with 2 people, not a small business as the charge would suggest.

EDIT BECAUSE I CAN'T REPLY TO THE SLANDEROUS RESPONSE FROM COMPANY:

Every time we upload a meter reading it get's rejected. Be it on the smart reader (which we were advised to take pictures of by a member of their team) or the meter outside. Both images fail because the AI that reads them can't. If it was a human looking at these images they'd be uploaded.

Secondly, I just got the most recent bill. The totals on the statement come to £84.52 (That's Octopus, United Utilities and Homebox) and yet the final charge is £473.72. Where is that extra £389.20 going? Every time I ask homebox support about the hidden/extra charge they just ignore me. They can't even be bothered to come up with some absurd lie to justify why I'm paying 4 times the agreed amount.

Disgusting company.

Is better for every customer to deal directly with their supplier than to choose homebox per my experience, difficult to get in touch with them when you have problem.
Very useless to take service charge from customer. I will never recommend Homebox to anyone.

Matt was very helpful with setting up our utility bills

Very helpful customer service. Sam S help me understand the options and understand what steps to take to finish setting up.

The swift response gave clarity

Customer Communication is terrible, If I could give a zero star I would, absolutely impossible to speak to anyone for help, our electric was cut off 2 weeks ago and I'm still trying to find out why, having had the supplier restore the electric until this issue has been resolved, we have now been cut off for a second time even though we are paying a direct debit to Homebox. Would NOT recommend them at all

Matthew listened to me, he showed interest in helping me to understand. He was quite patient and polite, I felt comfortable talking to him. He explained things in ways that made sense to me and went the extra mile to find me extra details that I needed.

Don’t ever use this company, absolutely shocking service, I have been waiting for a call back for around 3 months now and still not being able to speak to an actual human for my problems faced, these bots that they make you speak to are useless, I set up with these to pay my electric and water bills for an agreed payment of £15 a month to homebox for dealing with this on my behalf they have been taking 176£ of me every month out of which they take £15 which I agreed for them to take however I have received multiple letters from my electricity suppliers telling me that I owe them £2500 for electricity because homebox has not made a single payment on my behalf, not just that but every month they paid my water bill of £37 and decided to charge me £52, so not only do they take the £15 fee of you every month they rob you and charge you more for the bills that they pay on your behalf, absolutely shocking service and to this day not been resolved and neither have they tried to reach out to me

The don’t respond to any correspondence, never answer a call or email and I get automated messages.

They switched me without my knowledge last year and since then not been paying what I pay them monthly so I am now in significant debt with these suppliers in which have been contacting me and turning up at my house. They have no increased my monthly payment to over double with no contact informing me. I want to end my service with them but I am unable to do this online but never answer my calls. Huge scam and just take your money. Don’t use them.

This is genuinely the worst company I have ever worked with/ paid for a service from.

I can’t stress enough the amount of pain and agony they have caused with trying to sort out our university house’s final settlement.

We left our house in August 2025, didn’t receive any correspondence from the company until we were emailed about a gas bill we apparently hadn’t paid in January 2026 - 4 months later - said bill had then accrued interest & thanks to the brilliance of homebox’s sparsely existent customer service team, we were threatened with debt collectors without any knowledge of what this bill was.

We were told we would receive a final settlement 12 weeks after we moved out. I am writing this review in June 2026, 35 weeks after we moved out, radio silence.

I’ve tried on numerous occasions to get in contact with a real person (nightmare), but each time I’m directed to a blissfully stupid AI chatbot who has no recollection of any previous conversation - even during the convo it’ll conveniently forget.

It’s just not worth the hassle, even when I got through to a human (by email) it was fantastically rubbish to receive any form of insightful information. AVOID AT ALL COSTS.

Holly Harvie was very friendly and helpfull and very prompt with responses to and issues a pleasure to deal with well done Holly !

The caller was very cautious and explains very well
Everything on point and allows you pick what’s best for u

really nice and helpful

Great service! Grace was so helpful in resolving my queries and was swift in calling me after I had made contact.

Recommend!

Great job very professional

Do not use these. I changed energy supplier only to get a debt bill of 187 , turns out they charge a service fee of 1 pound a day!!! On top of charging you a fee of 15 a month aswell...its utter robery do the bills yourself do not use these. You'll end up over 600 pound short for the year utter utter scam

Stay away from this company!!
You pay them to manage your water, electricity, and gas bills, yet they fail to pay the utility providers.
They suddenly increase your bills and try to justify it by claiming that your consumption has gone up.
Then you contact the utility providers directly, and they explain that the increase is actually due to this company's failure to make payments.
When you try calling customer service, they never answer, and most of the time they don't even call you back.
They make no effort to solve the problems and keep insisting that their version of events is correct.
If you read the reviews, you'll see t
hat I'm far from the first person to experience these issues.
Avoid this company at all costs. Their service is unreliable, their customer support is practically nonexistent, and they refuse to take responsibility for the problems they create.

The customer care was excellent 👌

Awful company no communication. I cancelled the account by WhatsApp in march still live account , had a bill from WiFi as a shortfall homebox paying the wrong amount , they also taken a payment and not payed octopus energy and kept the payment as there commission from the company so I had another energy bill . They have made £240 off me in 4 months in commission and fees . I’m taking legal action against this company who have broke the contract not payed my bills correctly .

The customer service is great and you will get a response in a short time. My last experience was with Harri who was patient regarding my enquiries and helped me with several things in a fast manner that I ever been experiencing with other companies.