HolidayGems Bewertungen 

Excellent service from Martin

Martin was fantastic dealing with our complicated and large booking for early next year. He was really friendly, professional and helpful, and provided us with all the information we needed. He also called me back exactly when he said he would.

We've only booked not had any experience yet to write a review about but will do when we can
Thank you glen wyna

I booked a package holiday online with Holiday Gems and paid the advertised price of £2,731. I was called the day after my order and was ONLY asked about whether my payment had gone through, which made me question if I did something wrong or messed it up.i thought it was weird I was contacted on a Sunday, but upon reflection I feel I was fair game to be pounced on for the price hike the next day.

The agent named Martin then called me back again the next day and claimed the holiday was suddenly 'sold out' through that provider (despite never mentioning that when he was checking my payment hadn’t come out of my account yet), and demanded an extra £267.56 for the same holiday.

During a 24-minute phone call, he used extreme scarcity pressure, claiming 'everyone is booking September because August is too busy' and pushing random alternative countries like Egypt.

I felt trapped and agreed under duress because they already held my money. When I complained in writing, they sent an email threatening me with 'legal action' and non-refundable cancellation fees for questioning the price hike (They held my payment as pending for two days, then it eventually came out. The new price miraculously came to a nice round £2,999 price point with no breakdown behind, as per my screenshot. I requested to see how he got to this with the hotel and flights, but no response and nothing is done on email, only over the phone).

I have now checked into our flights, but they are using the hotel as a hostage to extract more money. I am reporting this aggressive, unfair trading practice to Citizens Advice and Trading Standards and spoke to my bank with regards to disputing the payment.

Avoid this company at all costs! You will NOT be paying what was advertised or what you transferred!! It’s just a hook and they will feed you lies to increase the price.

And to add, when paying the balance there’s £4.95 administration fee!!!. Outrageous

EDIT: my alert has now shown me that price is now £300 lower (£600 less than their final made up price where they pocketed an additional 10% for themselves), therefore not sold out!

Brilliant team always helped when booking last minute holidays.

Stuart was incredibly helpful and patient. An absolute pleasure to deal with. Many many thanks.

I honestly wish I could give zero stars. Our stay at El Mouradi Hammamet was one of the worst hotel experiences I’ve ever had—and the staff were the biggest part of the problem. This place does not deserve its rating; it’s outdated, unclean, and the service is shockingly poor.

Absolute disgrace — our room was filthy from the moment we arrived ( Also to mention we had to do 7 different room reviewings) they where all dirty and never properly cleaned the whole stay: Dirt, dust, hair everywhere — floors sticky and unmopped, thick dust on every surface, hair all over the bathroom and bed. Bathroom disgusting — mould on walls and shower curtain, toilet rim stained, sink caked with grime, towels thin, grey and dirty.Bed linen never changed — had stains, creases, and smelled stale.

The attitude of the staff here was absolutely disgraceful: No basic courtesy Not a single smile, greeting, or “good morning” during our entire stay. Housekeeping was rude When we asked for extra towels it took 3+ requests and hours of waiting.

The language barrier wasn’t just a misunderstanding — it was paired with shocking rudeness: Virtually no English spoken across the whole hotel. Reception, restaurant staff, housekeeping — barely a single word of English. When we spoke slowly and clearly to be understood, they just rolled their eyes, sighed loudly, or walked away mid‑sentence. No attempt to communicate, no effort to help — just attitude.

Food was absolutely rubbish No vegetarian options at all — not one proper vegetarian dish at breakfast, lunch, or dinner. Every buffet dish had meat, meat stock, or fish mixed in. Even salads were pre‑mixed with meat or fish. It’s disrespectful, unprofessional, and completely negligent. They don’t cater for vegetarians at all don’t be fooled into thinking they do.

This was disgusting — breakfast, lunch AND dinner, every single day — the tablecloths were FILTHY Stained with old food, grease, sauce, and drink spills — clearly never changed between guests. We’d sit down and the cloth was already sticky, crusted, and covered in crumbs and stains from the previous people.

“Free Wi-Fi” = only works in the lobby for 5 minutes at a time.

Towels kept disappearing from our sunbed by the pool. We’d leave for 30 minutes and our pool towels were gone they where eaither moved else where or the sunbeds or where taken that was ours by others.

POO IN THE POOL × 3 — that alone should tell you everything this place is an absolute disaster. Health hazards, lies, and total disrespect for guests. Do not come here — it’s not safe, it’s not clean, and you will be treated terribly.

THE ONLY GOOD THING: ENTERTAINMENT TEAM — ABSOLUTELY THE BEST!
Shout out to saleem and his team they made such an effort with everyone — pool games, evening shows, music, always smiling, always inclusive, genuinely cared about guests having a good time. They were the only ones who actually tried to help — even translating for us when other staff wouldn’t! They deserve a massive raise and all the credit.

DO NOT BE FOOLED BY THE PICTURES ONLINE OR OUTSIDE OF THE HOTEL! IT’S ABSOLUTELY SHIT.

El Mouradi Hammamet is a tired, run-down hotel with zero hospitality. But what makes it truly awful is the staff—untrained, rude, and completely uninterested in guests. We paid good money for a relaxing holiday and got stress, rudeness, and discomfort instead. Save your money, your time, and your mood—avoid this place at all costs. I will never stay at an El Mouradi property again.

HOLIDAY GEMS! You have mislead your advertisement for this holiday which I am very disappointed about and which I will be taking further.

I have booked with Holiday Gems several times in the past and have always been very happy with the service provided. I have always found the staff to be very helpful and polite.
However, there was a significant change to the flights for my holiday booked for February. This led me to cancel the holiday over 3 weeks ago.
I am still waiting for a refund!
Apparently they cannot refund me until the airline have refunded them. I have re-read the Ts and Cs and can see nothing that states this procedure.
Surely if I paid them, they should refund me and then claim the money back from the airline?
I was going to re-book with them, but have now decided against it and will use another company.

Booking was straight forward but after paying the balance we received a phone call asking for another £80 without a reason.
The hotel was nothing like the holiday we booked - the all-inclusive was more like full board with soft drinks and spirits included, miles from the beach, aqua park that just wasn't. The staff were OK but the all-inclusive bar closed at 10pm but really from 9pm there wasn't much point using it unless you like warm cola!
I complained the first morning after we arrived and to be fair to the UK side, they answered my enquiries quickly - unfortunately the Holiday Rep in resort lied about us, arranged a meeting that he didn't show up to, promised an answer within 24 hours that didn't happen and failed at every stage to offer any assistance. We left the hotel after 6 days because it was so awful and moved to a fantastic resort up the road at our own expense! At one stage we were considering coming home early & HolidayGems did offer to source a flight for us .. which sums it up really. I am in the process of making a formal complaint.
Additional information - I have just read the reply from HolidayGems and at no point were we put first. We complained on day 1 - by day 2 we asked for alternative accommodation in keeping with what we booked. When we finally met the rep, we were promised a reply by day 4 which never happened - we gave HolidayGems at least 15 chances to help and they didn’t.
The reply has infuriated me because had they acted quicker - even saying they couldn’t move us (they could there were still hotels available on the HolidayGems website!) on day 2 would have saved us wasting 7 days of our holiday.

A huge thank you to Sam for helping me book a holiday for both me and my daughter, she was incredibly helpful and super nice! This is our first time using holiday gems and will most certainly use again thanks to her amazing customer service. Thank you Sam xx

I've used holiday gems several times and recommended them to friends.
On 4 occasions friends have decided to join me on my trips, and we all have the same issue.
book online, pay the required amount, and shortly after receive a phone call saying the price has increased.
Very odd its always £30 per person, always the same reason.....
It's not good to advertise a price then add £30.
Although its generally still a good end price, it makes you feel unsure and worried you've been scammed.
Be better to simply add this to the advertised price.
Not a useful practice for good customer relations!

Good communication and site easily navigated

Stuart’s customer service was exemplary. Highly recommended.

Excellent to actually deal with a real person with a fantastic knowledge and able to answer any question you want five stars

Sam was very helpful and explained everything to me

Sam was really helpful to book last minute holiday only 12 hours before flight!
Got answered to all my questions ☺️

Well I’m here in sunny Majorca after calling and speaking to Martin Kavanagh about our requirements.
What an amazing chap, nothing too much trouble. The place he arranged for us is amazing.
Sorry to whoever is reading this, it’s currently 35° at Llucmajor in Majorca.
Martin, I’m having a few drinks for you!
Get booking people! Top service!

Great service at an excellent price! The holiday packages were well-priced, and the overall experience was smooth and enjoyable. Highly recommended! ⭐⭐⭐⭐⭐

Stuart did a great job sorting our family holiday out after a disappointed booking with a known holiday company.
Very professional and friendly. Will use again.

1st Holiday Booked with Holidaygems they had the Hotel we wanted and at the right price too ,from start to finish the whole experience was 5star made at ease no worries i felt comfortable with no rush whatsoever everything was explained correctly and e-mails flights hotel information was sent accordingly, now we just have to pack and go a big Thankyou to Sam very much appreciated. Peter

Martin dealt with our last minute booking requirements in a very professional and efficient manner. He was most helpful in dealing with our timing constraints and dietary requirements. His communications were responsive and all final documentation was sent out promptly. All flight, transfer and hotel arrangements were troublefree. Great Service.