Hoeseasons Bewertungen 

Booked a cabin break for 2 for the duration of 3 nights, starting from 27th - 30th December 22.
This was reserved and the deposit paid via debit card on the Hoeseasons website on August 3rd 22.
When paying the deposit, the yellow link stated this break required a “low deposit” of £25.00 to secure the booking, which I clicked to pay, assuming this link was a standard requirement to navigate to the debit card secure section of their website.
I entered my card details, paid the requested deposit and even saved my card details for the future remaining balance. The payment went through quickly without any issues and I received an email confirmation regarding my payment transaction and holiday details, recapping the property, a map and details of park facilities etc.
I saved my email confirmation with details of the lodge, deposit payment and noticed a contact number printed on the form stating to call this number if I required any assistance, had any questions or if I needed to discuss changing my holiday date. I also noticed with this form they enclosed a copy of the terms and conditions of the company policy, which I saved with the email. I understand by law that companies must enclose copies and highlight their terms and conditions to their customers, usually for health & safety and security reasons etc.
In October due to illness and upcoming hospital appointments, I had no option but to cancel my short break, bearing in mind the company was notified over 10 weeks in advance and before the full balance was due to be collected. I expected to lose my deposit just for cancelling the dates which was fine, however I was not expecting a collections email stating an additional balance of £75 must be paid for choosing the “low deposit option!”
It wasn’t stated anywhere on the payment section or the confirmation email, that a fee of £75 per booking will be charged if holiday is cancelled before the balance due date!
I understand that the deposit fee of £25 will be lost if a customer wishes to cancel, as it covered the admin costs and reservation fees etc, however if a customer requests to cancel providing ample notice and before the balance due date, I find it unfair to request an additional charge! I was told that this is stated in the terms and conditions and applies to every customer choosing the low deposit option. I wish I had known/noticed this, as I would never have booked! I’ve cancelled bookings with less notice time and wasn’t requested to pay additional fees! Maybe it needs to be stated in bold on email confirmation!

Paid deposit £25 , had to cancelled 7 months before break, only 1 week break, wife lost job and I’m disabled , got money problems, informed by company, even though gave them 7 months notice, have to give them another £110, because of the small print, explain the situation they did not care just demanding the extra money, even though unemployed, told them they can have £1 a month, please do not use this company, heartless company

After initially contacting Hoeseasons to book a holiday let in the IOW it came up with Cottages.com and gets even more confusing who you are dealing as i had to cancel due to ill health and no one logged this on either the 8th Sept or 9th Sept 2022 but then got told to cancel when i had rang in again as not heard no confirmation about my cancellation, i was told that i had to contact another company to make a claim for my refund WHAT THE ??? called Alliance Assistence and no one has heard of them that is why i could not get through having waited 40 mins on the phone !!!
DO NOT BOTHER TO BOOK WITH EITHER BOTH SHODDY COMPANIES . WHY WOULD I TAKE OUT AN INSURANCE IF I WAS NOT GOING TO GET MY FULL PAYMENT BACK OR AT LESS PRETTY MUCH IT ALL BACK, No all i have been offered out of £464 is just under £20 an insult indeed , I AM FUMING AND IN CONTACT WITH MY BANK , NEXT IS ABTA . DISPICABLE ALL ROUND DONT TOUCH EVER .

Really enjoyed my family break in August 2022 at Carlton Meres Holiday Park, especially the entertainment staff Sabrina and Sam who were great with all the kids and made their evenings special.

I booked a lodge holiday at Landal Kenwick Woods only to be told by Hoseasons six days later that the lodge I had booked was unavailable (an alternative was provided, but was different to what had been selcted and not what I wanted). Hoseasons said they had tried unsuccessfully to contact me by telephone (they tried once) and then sent me an e-mail advising me to call their Customer Services telephone number. Good luck trying to call the Customer Services telephone number - there is a long wait!! Best to try after 6.00 pm. When I did finally speak to someone they put me on hold as they were not sure why I had been contacted. Once connected to the correct person, I was advised by a harrassed lady (it sounded like she had made the same telephone call to various people that day) that this was due to Hoseasons having one booking system and Landal Kenwick Woods having another booking system which did not sync with one another and that this was not the first time that such an issue had occurred. For a supposedly reputable Company with years of experience you would expect them to have an adequate procedure in place to prevent this from happening. I was advised that my refund would be credited to me instantly, but am still waiting. Also, do not attempt to speak to the Live Chat as their only advice is to contact Customer Services. Will not use Hoseasons again.

Customer service is appalling. Wouldn’t book with them again. Be better using haven or Butlins.

Their lowest price guarantee is misleading.

Always been ok until we had a problem and needed a refund took ages and numerous calls.

Con merchants. Book a holiday in 2020 then lockdown happened. The park we was staying at was happy to move dates but need hoseasons permission. Spoke to a rude member of staff who said we ain't moving the dates break the law or cancel to which we cancelled. 3 complaints and still no one has responded and its been a year still chasing it and found my account with then has been closed down. Never again will I trust them

Terrible customer service.
We booked two UK lodges for over £2,000 requesting them to be next to each other. We were advised a week before the two lodges were 10 minutes walk apart.

We made numerous calls to Hoeseasons, the newer staff tried to help but were unable. When we asked to speak to a manager several times, they were unavailable. We were promised a call back on Sunday afternoon, nothing happened. We rang at 9am on Monday, again promised a call back by the end of the day. Had to chase them as no word by 19.30pm - all senior staff were in a meeting.

When the manager called he had decided he wasn't going to help us, and that was tough, our problem. He also said he would charge us for cancellation. Unlike the other advisors he lacked empathy, the ability to listen or care for us as a customer.

This was an expensive UK break and we are shocked by the contempt we received from both the park and Hoeseasons. We won't be booking with them again and will be advising our friends not to.

I would urge caution in booking with them, as if an issue occurs junior staff aren't in a position to help (despite them being kind and understanding) and management are absent, unhelpful and arrogant.

Booked a boating holiday on the Norfolk Broads, the boat from Barnes Brinkcraft was very poor and leaked that much we ended the holiday early.
I wrote a complaint to Hoeseasons and Barnes Brinkcraft and none of them could be bothered to reply.

I have been trying to contact Hoeseasons for three days. Twice by phone, waited for 58 mins, twice by email with no response, once by txt- surprise surprise not delivered. I need to contact to cancel my booking, due to corona virus I have lost my job and now can’t afford to go. It seems impossible to make any contact. I am utterly disgusted with their non service.