Hoeseasons Bewertungen 

Booked a trip to Kenegie Manor in Cornwall, the accommodation was filthy and stank of cigarettes and cheap airfreshner, door handles and even the sofa were sticky. We could not stay there, we immediately rang Hoseasons and spoke to an advisor, however the phone call mysteriously cut out and would not reconnect.
We returned the keys to reception and made them aware of why we were leaving. We later had an email from Hoseasons stating that because we left without giving them time to resolve the issue, we were not entitled to any refund.
Firstly we did not ask for any refund, we were just happy to be away from that filthy cottage, secondly we did ring them and they were fully aware of our concerns.
Terrible customer service, they are selling a product that is not fit for purpose.

Beware of Misrepresentation/Mis advertising by Hoeseasons.
Advertised caravan photos totally different to accommodation allocation.
Booked a Gold Plus 3 Caravan with Decking at Broadland Sands.
Expected the Caravan to have a proper Table & Chairs along with a 2 & 3 seater Sofa and ensuite toilet in master bedroom as advertised photos.
Same type of accommodation which we have booked in the past.
Allocated caravan was just a plain basic type of caravan with bench type seating etc.
I reported to the reception and informed them that the caravan was not to the grade expected and that there were several faults with the caravan.
I was informed that the grade of caravan was the correct grade and that this was a Hoeseasons issue with the advertised photos.
They have had the same complaints in regard to this in the past which had been reported to Head Office/Hoeseasons.
The receptionist advised that the manager would contact head office again regarding the Hoeseasons issue and I requested to be kept in the loop via email regarding this.
As of yet still no communication in regard to this.
I have also emailed Park Holidays & Hoeseasons (various email addresses) in regard to this.
Park Holidays stated I have to complain via Hoeseasons and still no reply from Hoeseasons.
Accommodation Issues.
First allocated caravan issues below.
1. Main Oven - Top heating element hanging down and unsafe.
2. Microwave - Power/Time Display Broken, unreadable.
3. Middle freezer draw/shelf broken. Falls out when opening freezer door.
4. Bottom freezer draw/handle broken - sharp plastic
5. Door Mat - Trip Hazard.
The reception/staff allocated us another caravan just 2 caravans asway.
They requested the staff to check to see if the alternative caravan was ready for occupation along with checking the electric oven and microwave where fully operational.
Once advised the alternative caravan was ready/checked the receptionist issued us with the key and attended the alternative caravan with us to ensure the oven and microwave where fully operational.
On checking this in was found that the microwave had the same issue so was unusable.
We where advised that maintenance would come out and look at the issue.
Maintenance attended and had to remove the microwave and replace with a free standing one.
On further inspection of the caravan there where several other issues including poor cleanliness.
Please see below.
1. Main Gas Hob Burner Ring would not stay lit.
2. Gas Hob Controls unreadable, had to guess which controlled which burner ring.
3. Shower tray blocked and water not draining. Rectified by maintenance.
4. Washing up bowl split/cut along handle, sharp plastic.
5. Broken shower soap dish, sharp plastic.
6. Outside Light not working - hazard at night bottom step not visible on exiting. Fell over
7. Table Seating Bench broken/wobbly.
8. Screw sticking out of seating bench.
9. Main seating broken on one side.
10. Screw raised on corridor floor, trip hazard.
11. Lack of cooking utensils, no baking trays or scissors etc.
12. Cleanliness of caravan very poor.
• Cobwebs around main lounge and corrider areas/throughout etc.
• Radiator in Kitchen area by cooker full of cobwebs.
• Gas Hob dirty
• Oven door dirty
• Outdoor decking area etc dirty
• Door mat covered in hairs
As we had already moved once and it was getting late at night we decided that we would have to endure the accommodation.
We have stayed in many caravans in the past and this must be the worst one we have ever stayed in.
Would not rate this as a Gold Plus, stayed in better Silver Caravans to this.
Caravan getting old and requires a revamp or changing.
Previously stayed at this caravan park in the past and the caravan was excellent on that occasion.
I don't normally leave negative reviews but feel I must on this occasion.

Location good.
Dog play area very small not suitable for large dogs. No secure area to let dogs off lead.
Caravan clean. Twin bed room very small.
Lounge sofas dirty and worn. No support in the cushions. Table and chairs badly worn Table wobbly chairs split and tatty. Flooring uneven.
Towels could do with being bigger. Not suitable for adults.
I did let reception know about the issues and they were helpful, however they can only pass comments on.
Hot tub was a nice touch but to exposed to passers by. No privacy.

very disappointed
i had to cancel out holiday at coastfields ingoldmells due to my 80 year old disabled wife shes not very well and unable to travel we paid £319 and we will only get £32 refund we cancelled 10 days before our holiday was to start i understand that’s short notice i still think £288 is a lot to take off our total amount we will never book with hoseasons again we have been going with them for years and that’s the first time we have had to cancel also when you do have to cancel your holiday there no way to explain why your cancelling it

Tried to cancel my booking due to hospital appointments. I phoned cottage owner who told me there was nothing that could be done. Tried to get in touch with Hoseasons and all I get is chat line. Beware their administration charges are terrible. If you change your booking they charge £20.00 just for them phoning cottage owner then a further £60.00 to amend booking.

I made a booking for my disabled daughter and her carer. The offered dates and location were initially correct. In the process (3rd screen) the dates of the booking were automatically changed unbeknownst to me and without notification. I ended up inadvertently booking the wrong dates. Hoseasons are insistent I pay a cancellation charge for a booking I did not request. Beware - Hoseasons booking system is not well written, and worse, they use it to benefit themselves.

Completely unable to alter our booking after booking through air bnb. Next to no help via customer service helpdesk.

Made a booking but no paperwork apart from initial booking reference, no paperwork came. Did online chat was advised that something went wrong and the booking was cancelled. Given 3 different telephone numbers to ring them, none of them would connect. Asked for transcript of chat , nothing came. Hopefully refund will happen but have taken screen shots of chat. Awful

I often book through hoseasons as seemed good to have their support if ever needed but following a holiday which was entirely NOT what was advertised and sold to us we were given NO support. The owner PARKDEAN was believed 100% over us as customers! Do not give your money to this company

I would rate them even lower if I could. They advertise holidays that they don't actually have available, at prices they cannot honour. Once you've booked, they then try to charge significantly more. If you refuse to pay the inflated price, they refund your money, but you have to wait up to five days to get it back. Their attitude is essentially, "Oh well, it's in our terms and conditions."
Very disappointing experience and a complete waste of time for the second time. I would not recommend booking through them.

My suggestion to the company is just be honest with your customers.

DO NOT BOOK
They false advertise caravans , your paying for something that does NOT exist , and get put in a lower standard caravan than you paid for . You contact them and they say the photos are for illustration only ,
IT IS FALSE ADVERTISING .

We stayed at Bainbridge Ings near Hawes in Yorkshire, having visited 4 tears ago we were looking forward to our break. Disappointment is not the word, they have condensed the site, it feels cramped. The lodge was tired, with mold in the bathroom and cobwebs a plenty. We were next to the main road so constant noise up to 8 pm every night, the patio area was surrounded by a 6 foot fence, so no views. I am sorry but a lovely park has been spoiled by the current owners, we will not be going back...

We have just returned from a stay at Harts Holiday Park booked through Hoseasons, and unfortunately the level of cleanliness was wholly unacceptable. On arrival, we found the caravan in a very poor state. We had to antibacterial‑clean all the kitchen surfaces ourselves because they were visibly dirty.

The cooker hob had not been cleaned, there were cobwebs throughout the caravan, and the floors still had dust and food debris left from previous guests. The bin was dirty and mouldy, and most concerningly, there was a brown mark on the toilet door that appeared to resemble faeces. Several cupboards also had visible dirt marks.

A really disappointing experience and far below the standard we expected.

We did send an email complaint, but they just apologised, and thanked us for raising the issue which they said they will share with the team to help prevent recurrence of this issue.

An 11 day oversight in cancelling our stay after the mother of my disabled children suffered a near fatal brain seizure seen us penalised £1800 by this lot! I am utterly convinced that these money grabbing ghouls would have still penalised us if she had died. Their one, and only, solution was for me to rebook for an unknown date in an unknown year, just laughable. There is an abundance of choices of holiday providers out there, please go nowhere near these people. Behind the pleasantries there is zero empathy, zero understanding, zero compassion and zero integrity. I now have no other option other than to hope Lady Karma gets round to these human forms of toilet bowl limescale.

We looked for our holiday found a beautiful caravan park Combe Martin Sandaway pictures were great they called us to regrade us we didn't accept but told gold is the same standard as platinum... Kept looking at pictures view over the sea etc...
Holiday time is here looking forward to the break spent a bit extra spoil ourselves we got there no sea view just bins damage to seats oven not working pillows no covers that needed binning no fire extinguisher pictures happily shared just shout ...it did not match the pictures we had looked at went for a drive and up the road is the caravan site we believe we had booked so called in Sandaway they were brilliant helped us out also earwigging heard we weren't the first to be moved onto that site that weekend. Don't book through these book direct with John Fowler.

DO NOT BOOK with Hoseasons ever, if you try and cancel the £25 deposit is just the start, they then want a full deposit £190 in our case, this was giving two months notice too.
They then just let the property out again easily as it was on the NC500 and still wouldn’t refund us anything.

Absolute rip off…..

I booked a lodge in Paignton at White Hill Country Park. The lodge was absolutely perfect. Very clean and everything we needed was there.
We felt very welcome. The dogs received a little bag of goodies each.
The grounds were well kept. Staff were very friendly and approachable.

I booked a weekend away for our wedding anniversary and to get over my wife fathers passing. When I first booked it wouldn't go though. Got a email from hoeseasons saying they had issues with their booking system. I have it a few days to make sure no money came out of my bank. Booked it again which this time went through. Seen the confirmation email pop up and thought nothing else about is. On Sunday I got a message saying 8 days to your holiday and I thought that's not correct. It was then I realised something wasn't correct. I booked a weekend break Friday to Monday. But it was showing Monday to Thursday instead. Tried to ring them but was a Sunday and shut.

The next day I tried calling them whilst at work. They told me they couldn't change the date or exchange for another time. Only cancel the booking at the cost of £55. I said I'd have to call back. So one home from work I rang them back to be told it would actually 95% of what I paid £275. I explained all this but they just kept saying it's all they could do. I could only do a weekend so why would I book for midweek? Tried to speak to a manager but they said there wasn't any. Asked for email for complaints which they give me two. Neither worked and the emails just bounced back.

Be aware and beware !!!!
We booked Muriel lodge, Ryde iow Hoseasons/ cottages com
We booked 1 x week, paid in full, via booking.com, and had full confirmation of booking.
3 days later, we were contacted by Hoseasons saying there was a ' calender issue ' and that we had to pay an additional £130 or the booking would be cancelled. A threat !!
After contacting booking con, this was reduced by over £70 as an offer. I e. We still pay more for the same confirmed booking !!!
Asked for an explanation, but nothing forthcoming.
Yes, we did not pay. Rip off, no customer services, however booking conm were very good and provided a credit,
I am not alone on this issue

I recently booked a holiday through Hoseasons after seeing what appeared to be a very good deal, advertised as part of a sale on their website. Shortly after booking, I was contacted and informed that the price I had paid was incorrect. I was then given the option to either pay more than double the original price or cancel and receive a refund.
While I understand this situation is covered within their booking conditions, it was still a very disappointing experience. At the time of booking, there were alternative holidays available in the same area at a similar price point, but once the booking was cancelled, nothing comparable was available.
This left me feeling that customers should be cautious, particularly during advertised sales, as the price you initially pay may not end up being the final cost of your holiday. I would advise anyone booking with Hoseasons to be mindful of this possibility and to read the terms and conditions very carefully before committing.