HIMMENSE  Bewertungen 

Antwort von HIMMENSE

16. Sept. 2025

Thank you

Antwort von HIMMENSE

13. Sept. 2025

Hi Darren,

Thank you for taking the time to share your feedback. We’re sorry for any confusion surrounding your order and we completely understand how frustrating an unexpected charge can feel.

After carefully reviewing your case, here’s what we found:

On 9 August, a subscription order was created at 9:25 AM for BOOST – 1 Pack (30 servings), Every 30 Days.

During checkout, our website makes it clear—at least four separate times—that selecting the subscription option means a recurring monthly payment.

We then follow up with an order confirmation email, which again clearly states that the purchase is a subscription with recurring deliveries and charges.

All customers have full control of their account, where they can cancel a subscription at any time, as well as add or remove products whenever they wish.

As soon as you emailed us on 11 September, we cancelled your subscription immediately so no further charges will occur.

We believe we’ve taken every reasonable step to make the subscription terms transparent and to give customers complete flexibility to manage their orders. We’re sorry if this wasn’t clear on your end and hope this clarifies the situation.

If you have any further questions, our team is always happy to help at support@himmense.com
.

The Himmense Team

Antwort von HIMMENSE

29. Mai 2025

Dear Jordan,

Thank you for sharing your feedback. We sincerely regret that your experience has not met your expectations and that you felt compelled to leave this review.

We would like to clarify some key points based on the detailed communication trail between us:

✅ Subscription Cancellation Timing
Our system records indicate that your subscription was cancelled at 4:30 AM, while the order in question was processed at 12:02 AM that same day. Unfortunately, once an order has been processed, packaged, labelled, and dispatched, we are unable to halt or refund it. We provided you with screenshots of these timestamps to demonstrate this clearly.

✅ No Earlier Cancellation Request in Our Records
You mentioned cancelling your subscription weeks earlier. We thoroughly searched our email correspondence and internal logs and found no record of any cancellation request from your registered email address prior to the 4:30 AM cancellation. We understand this discrepancy is frustrating and want to assure you that we investigated thoroughly and transparently.

✅ Full Customer Control
Customers have full control of their account through our customer portal, where they can cancel, skip, or pause orders at any time. In addition, if you had emailed, called, or messaged us online, we would have happily actioned the cancellation on your behalf before the order was processed, packaged, labelled, and dispatched—something that often happens overnight given the sheer number of orders we receive.

✅ Bank Cancellation vs. Merchant Cancellation
While cancelling a payment via your bank can stop future charges, it does not directly cancel an active subscription within our system. We rely on explicit cancellation requests sent to us or managed within the customer portal. This distinction is important to avoid misunderstandings in the future.

✅ Returns Policy
As our products are consumable supplements, our policy—standard practice in the industry—prevents us from accepting returns or issuing refunds for orders that have left our facility. This ensures product integrity and safety for all customers.

We take great pride in providing excellent customer service and have thousands of happy customers who enjoy our products and our service. What is clear in this instance is that your subscription was cancelled after the order had already been processed, packaged, labelled, and dispatched.

Jordan, we truly regret that this situation has led to your dissatisfaction. It was never our intention to cause frustration. We are committed to clear communication and fair practice, and we have shared all available data to be transparent.

We value all feedback—both positive and negative—and have learned from this experience. We wish you all the best.

Warm regards,
The Himmense Team

Antwort von HIMMENSE

13. Sept. 2025

Hi

Thank you for sharing your experience and for giving BOOST a three-month trial. We’re genuinely sorry to hear you haven’t felt the benefits you were hoping for.

Everyone’s body is different and natural supplements can take varying amounts of time to show measurable effects, depending on individual factors such as diet, sleep, stress levels, and baseline hormone health. BOOST was developed with an industry-leading nutritionist, contains 13 scientifically studied ingredients, and is third-party tested, with many customers reporting noticeable improvements in energy, focus, and wellbeing.

While we can’t guarantee identical results for everyone, thousands of men take BOOST daily—including our own team—and experience positive changes. If you’d like, we’d be happy to review how you’ve been taking BOOST and share tips on how to optimise results (for example, consistent daily use, timing with meals, and lifestyle support). You can always reach us at hello@himmense.com


Thank you again for giving BOOST a fair trial. We’re committed to supporting you in your health goals and appreciate your feedback.

The Himmense Team

Antwort von HIMMENSE

13. Sept. 2025

Thank you Max

Antwort von HIMMENSE

12. Dez. 2023

Dear Ian,

Thank you for taking the time to share your thoughts and concerns about Himmense SHIFT. We appreciate your honest feedback, and we would like to address your questions and provide clarity.

Firstly, we understand that the abundance of information and promotions can be overwhelming. We want to assure you that our goal is to be transparent and honest about our product. We appreciate your skepticism and are here to address any doubts you may have.

Regarding the efficacy of Himmense SHIFT, collagen supplementation works differently for each individual. Collagen is a vital protein that plays a crucial role in supporting the structure of the skin, hair, nails, and joints. While some users may experience noticeable benefits in a shorter time frame, individual results can vary based on factors such as age, lifestyle, and overall health.

It's important to note that collagen synthesis is a gradual process. Some users may start seeing improvements within a few weeks, while others may take several months to experience the full benefits. Consistency is key, and we recommend giving the product ample time to work its magic.

In response to your concerns about paid influencers, we strive to work with individuals who genuinely believe in our product. While we cannot speak for every individual's experience, we value transparency and authenticity in our partnerships. We encourage users to share their honest opinions and experiences.

As for the cost, we understand that Himmense SHIFT is an investment in your well-being. The pricing reflects the quality of our product and the research behind its formulation. We are committed to delivering results that contribute to your overall health and vitality.

We appreciate your open-minded approach in giving Himmense SHIFT a try. If you have further questions or concerns, please feel free to reach out to our customer support team. We're here to assist you on your journey to well-being.

Best regards,
The Himmense Team

Antwort von HIMMENSE

13. Sept. 2025

Thank you

Antwort von HIMMENSE

25. Sept. 2023

Thank you for taking the time to share your feedback with us. We value all customer input and appreciate the opportunity to address your concerns. We would like to respectfully respond to each of your points:

1. Price: We understand your concern about the pricing of our product. When you subscribe to our service, you are actually paying just £1.81 per sachet, which is less than the cost of a cup of coffee. We believe that investing in your health is invaluable, and our pricing reflects the high-quality ingredients and research that goes into our product.

2. Scientific Evidence: We take pride in the extensive scientific research that backs our product, and we have a dedicated page on our website that provides in-depth information about the scientific studies supporting our collagen supplement. You can find this information at https://www.himmense.com/pages/the-science-behind-collagen.

3. Medication Compatibility: It's crucial to prioritise your health, and if you are taking prescribed medication, we always recommend seeking professional guidance before adding any new supplement to your routine. This recommendation is clearly highlighted in our Frequently Asked Questions section, which you can find here: https://www.himmense.com/pages/faqs under "Can I take collagen with other medications."

4. Expected Results: We understand your desire for quick results, but it's important to remember that significant changes often require time and consistency. Much like going to the gym, achieving your health and wellness goals with our collagen supplement takes commitment and perseverance. A 2-week trial may not provide sufficient time to notice substantial changes.

5. Transparency: We are committed to transparency and ensure that all the ingredients are clearly listed on the sachet itself and on the box, in accordance with legal requirements. Your safety and trust are of utmost importance to us.

6. Review Authenticity: We want to assure you that every review on our website is 100% real. We greatly value the feedback from our customers, both positive and negative, as it helps us continually improve our product and service. https://www.himmense.com/products/collagenshop/#reviews

7.Manufacturing and Safety: Himmense SHIFT is proudly made by a UK-based manufacturer that holds British Retail Consortium quality accreditation, adheres to the latest Global Food Standards, and employs HACCP quality protocols. Additionally, our product is registered with the FDA to ensure its safety and quality. This is also highlighted in our FAQ's. https://www.himmense.com/pages/faqs

We appreciate your feedback and understand that you may have expected more immediate results. However, we encourage you to explore the numerous 5-star reviews on our website from long-term subscribers who have seen positive changes after using our collagen supplement for at least three months or more.

We genuinely value your input and strive to deliver the best possible product and service to our customers. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Thank you for considering our response, and we hope you'll give our product another chance in the future. Your health and well-being are important to us, and we're here to support you on your journey to better health.

Warm regards,
The Himmense Team

Antwort von HIMMENSE

2. Mai 2023

Thank you for sharing your feedback with us. We are thrilled to hear that you have been noticing positive changes in your hair, skin, and nails after taking collagen supplements, and that Himmense has exceeded your expectations.

We understand that collagen supplements can be an investment, but we are glad to hear that you have found the benefits to be worth it. We take pride in using only the highest quality marine collagen in our Himmense Shift supplement, which is formulated to help men look, feel, and perform their best.

We appreciate your kind words about our customer service team and are delighted to hear that you have had a positive experience with them. We strive to provide excellent support to all of our customers.

Thank you for choosing Himmense, and we hope to continue to be a part of your daily routine.

Antwort von HIMMENSE

26. Apr. 2023

Thank you for taking the time to leave such a positive review! We are thrilled to hear that our service has been helpful for you and that you've noticed a difference while taking our packs. We agree that a subscription is a great way to ensure that you receive the most benefits from our product over the long term. We appreciate your support and look forward to continuing to provide you with a great service!

Antwort von HIMMENSE

18. Apr. 2023

Thank you so much for taking the time to share your experience with Himmense on Trustpilot! We are thrilled to hear that you are loving our product and enjoying the taste. It's also great to hear that our customer service team was able to assist you with cancelling the one-off fulfilment and provide you with a quick refund. Your feedback means the world to us and we truly appreciate your support. Thanks again for choosing Himmense!