Superb service on day of installation after a long wait to get set up. Richard and Kenroy arrived 2 hours early and were polite, friendly, efficient and kept everything clean. All up and running in ab... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I don't understand this voucher scheme and keep getting reminders to confirm my connection. I have sent several e-mails confirm but this is not acceptable , it seems , and they are threatening to cu... Mehr ansehen
Unternehmen hat geantwortet
Ritchie, Jordon, Chris and Jon were all very helpful and obliging. Installation was smooth and fast with no issues and everything was clearly explained. They also made sure we knew to get in touch if... Mehr ansehen
Unternehmen hat geantwortet
Everything went smoothly, Jordon and Richie were conscientious, polite, friendly and explained everything as they went along. Everything was left neat and tidy. A pleasant experience
Unternehmensdetails
Über Highland Broadband
Vom Unternehmen geschrieben
At Highland Broadband, we believe that connectivity is at the heart of local communities. That’s why, since 2015, we’ve focused on closing the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages who were otherwise being left behind by other providers. We know that access to ultrafast, reliable broadband is life-changing to so many people – you shouldn’t have to choose between high-quality connectivity or living in the location that you want. Ultrafast broadband gives entire families the freedom to work and play at home, regardless of where home is.
Kontaktinformationen
Suite 2, Ground Floor Orchard Brae House, 30 Queensferry Road, EH4 2HS, Edinburgh, Vereinigtes Königreich
- 0330 236 9900
- highlandbroadband.com
4.7
Hervorragend
1241 Bewertungen
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Michael and Stephen were both very…
Michael and Stephen were both very professional and tidy while connecting our broadband. They were very helpful and explained all very well. Thank you
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hi Emma,
Thank you for taking the time to submit this fantastic review. We are very pleased to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
Best wishes,
Highland Broadband.
Great service
Great service, guys were professional throughout, explained everything clearly and set about their work effectively and efficiently. Mike and Stephen are credit to your company and would highly recommend them for an install any day.
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hi Brian,
Thank you for this fantastic review. We are delighted to hear the team was so helpful during your installation, and we will pass this review along to the team.
Best Wishes,
Highland Broadband
Just had our full fibre broadband…
Just had our full fibre broadband fitted by Darren and Ritchie and the service was very good .explained everything really well and took the time to make sure everything was working properly. Would highly recommend them
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hi Julie,
Thank you for this fantastic review. We are very happy to hear that your installation went smoothly and that you received helpful and friendly customer service throughout.
Best wishes,
Highland Broadband
Highly recommend!
Your engineers Michael & Stephen arrived on time! Such a great team! We're very pleased with our installation, amazing clean & tidy job, you wouldn't know they'd been here. Everything was explained & working great. Thankyou. Also grateful thanks to the office team who sorted everything efficiently from when I first called. Some of your large competitors could learn a lot from you.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hi Edward,
Thank you for taking the time to write this fantastic review. We are delighted to hear that you received such helpful customer care and we will pass this review along to the team.
Best wishes,
Highland Broadband
Richie and Darren came to fit the…
Richie and Darren came to fit the broadband, both were very professional and explained how to use the broadband etc. thank you both
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hi Melissa,
Thank you for taking the time to submit this great review. We’re thrilled to hear your installation went smoothly and that you received such helpful customer service.
Best wishes,
Highland Broadband
Michael and Stephen are very…
Michael and Stephen are very professional and helpful, installation took just over 1h, broadband is up and running, very pleased, cheers
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hi Matt,
Thank you for taking the time to submit this excellent review. We are so pleased to hear that you received such accommodating customer service and we will pass this review along to the team.
Best wishes,
Highland Broadband
Michael and Steven excellent performance
Michael and Steven excellent performance
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hi Christine,
Thank you for taking the time to submit this great review. We’re thrilled to hear your installation went smoothly and that you received such helpful customer service.
Best wishes,
Highland Broadband
Highland Broadband Installation
Darren and Richie came in, got it all installed and was up and running in 2 hours. Was a few issues with the mesh router but the guys have been phenomenal and patient with the installation. These guys knew what they were doing and have no complaints.
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hi Kevin,
Thank you for taking the time to submit this excellent review. We are so pleased to hear the installation went well and you received such accommodating customer service.
Best wishes,
Highland Broadband.
All good
Ritchie and Darren fast workers..helpful and left the place tidy.
Ben Fraser was also helpful in getting sorted.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hello Ewan,
Thank you for taking the time to submit this lovely review. We are so pleased to hear that you received such accommodating customer service and we will pass this review along to the team.
Best wishes, Highland Broadband
Michael and Stephen were friendly and helpful friendly very…
Michael and Stephen were friendly very helpful and helped to connect my equipment eg phone laptop and tablet. They are tidy workers, put everything back where they found it.
Thank you 😀
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hello Katherine,
Thank you for taking the time to submit this excellent review. We are pleased to hear the installation went smoothly and you received such accommodating customer service. We will pass this review along to the team.
Best wishes, Highland Broadband
Excellent customer service
Excellent customer service, quick response and no issues
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hello Maxine,
Thank you for taking the time to submit this lovely review. We are so pleased to hear that you received such accommodating customer service and we will pass this review along to the team.
Best wishes, Highland Broadband
I recommend Highland Brodband…
It was a very good choice to join Highland Brodband, great signal and great costumer service. I am very happy with this condition.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hello Daniel,
Thank you for taking the time to submit this lovely review. We are so pleased to hear that you received such accommodating customer service and you are enjoying your new broadband. We will pass this review along to the team.
Best wishes, Highland Broadband
Couldna fault Ritchie and Colin
Couldna fault Ritchie and Colin, top work 10/10
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hello Gavin,
Thank you for taking the time to submit this lovely review. We are so pleased to hear that you received such accommodating customer service and we will pass this review along to the team.
Best wishes, Highland Broadband
Michael & Stephen we're very…professional and mindful of our home can't fault them.
Michael & Stephen we're very professional and mindful of our home couldn't fault them.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hello Mary,
Thank you for taking the time to submit this excellent review. We are so pleased to hear that you received such accommodating customer service and we will pass this review along to the team.
Best wishes, Highland Broadband
We had Darren to fit in our INERNET and…
We had Darren to fit in our INERNET and it was Amazing went through everything with me made it so easy to use the app and just made everything prefect
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hello Romana,
Thank you for taking the time to submit this lovely review. We are pleased to hear the installation went smoothly and you received such accommodating customer service. We will pass this review along to the team.
Best wishes, Highland Broadband
Could'nt be better
Michael and Steven were friendly and professional, they made sure to tell me what they needed and how their task worked. Solid Guys, would recommend.
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hello Brandon,
Thank you for taking the time to submit this excellent review. We are so pleased to hear that you received such accommodating customer service and we will pass this review along to the team.
Best wishes, Highland Broadband
Stephen and Michael came and fitted…
Stephen and Michael came and fitted today in Connel! Quick and efficient install can't ask for any better! Il give it a couple of days before I comment on the Internet 😀
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hello Darren,
Thank you for taking the time to submit this lovely review. We are pleased to hear the installation went smoothly and you received such accommodating customer service. We will pass this review along to the team.
Best wishes, Highland Broadband
Stephen and Michael were very…
Stephen and Michael were very professional and were happy to accommodate to our preferences on the installation. They have left a tidy job.
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hello Steven,
Thank you for taking the time to submit this excellent review. We are pleased to hear the installation went smoothly and you received such accommodating customer service. We will pass this review along to the team.
Best wishes, Highland Broadband
Real People, real help when needed
Customer Service on bottom of router takes you to a real person for assistance. I had some “user errors” and was politely and professionally walked through process to resolve issues - brilliant!
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hello Mike,
Thank you for taking the time to submit this excellent review. We are so pleased to hear that you received such accommodating customer service and we will pass this review along to the team.
Best wishes, Highland Broadband
Top class installation
Ritchie came to install my HB service today. Absolute first class. Neat, tidy, informative and an absolute credit to your company.
10 out of 10 service
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Highland Broadband
Hello Graeme,
Thank you for taking the time to submit this excellent review. We are pleased to hear the installation went smoothly and you received such accommodating customer service. We will pass this review along to the team.
Best wishes, Highland Broadband
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.