I’m so disappointed. I have been waiting for more than 10hrs for my transaction to go through even after being given a reference number. What’s happening? No communication from you guys either. It’s u... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
So far, so good. I have combed the internet several times looking for a service like this but when I found HeptaPay, I was so grateful. I have used it three times and I have not been disappointed. It’... Mehr ansehen
Unternehmen hat geantwortet
Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Mehr ansehen
Unternehmen hat geantwortet
It took four tries for me to complete my transaction but that reflects a blend of my errors, my bank's fraud protections, and the need to harmonize with the team at HeptaPay. When I encountered issues... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Mobiler Geldautomat
- Kartenverarbeitungsdienst
- Geldwechselservice
- Geldtransferdienst
- Geldüberweisungsdienst
- Finanzdienstleistungsinstitut
Vom Unternehmen geschrieben
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Kontaktinformationen
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenia
- +254114558252
- support@heptapay.com
- heptapay.com
4.2
Gut
257 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Nice , quick and faster
Heptapay simplifies money transfer to people abroad to home land. I have tried it and indeed I appreciate. God bless you🙏🙏
16. September 2025
Antwort von HeptaPay
Thank you so much for your kind words and 5-star review! It’s our mission to make sending money back home stress-free. Your appreciation truly motivates us. God bless you too! 🙏💙
Excellent service
Excellent service, reasonable fees, and funds delivered to mobile wallets lightning fast.
14. Juli 2025
Antwort von HeptaPay
Thanks for the review, Daniel. We appreciate your confidence in our card to MTN MoMo services in Rwanda. We will work to lower the fees even more in future!
Fast and reliable service
2. September 2025
Antwort von HeptaPay
Thank you for your trust in our service. We look forward to serving you again and again as you top up your MTN MoMo mobile money line in Rwanda using your debit/credit card.
Antwort von HeptaPay
Thank you for your positive review. We will keep giving you 5-star credit card to M-PESA services!
Transcation
I love how fast the transaction is. The Transaction fee is too expensive.
26. August 2025
Antwort von HeptaPay
We thank you for your review, Peniel Korley. We are working hard to lower the fees even further for the services we offer in Kenya.
Very fast and reliable
20. August 2025
Antwort von HeptaPay
Thank you for the review, Michael. Indeed, HeptaPay completes transactions in 30 seconds or less from the time you approve a transaction!
So far it’s good
So far it’s good, apart from some delays that happen sometimes. But general it’s a good help.
15. August 2025
Antwort von HeptaPay
Thank you for taking the time to review us. We appreciate your feedback on the occasional delays. Please monitor from September, 2025 and let us know how your experience will be then.
Antwort von HeptaPay
Thank you so much, Alex, for the 5-star review! Your feedback means a lot to us, and we look forward to serving you again and again!
Antwort von HeptaPay
Thank you so much for your 5-star review! We are working hard to improve reliability for our Kenyan service, and you will see more stabiility from September, 2025.
Antwort von HeptaPay
Thank you for the positive review.
Great site
Great site
I receive my money in minutes
I just wish the site doesn’t go down for days at a time
29. Juli 2025
Antwort von HeptaPay
Nana, we appreciate your trust, patience, and loyalty in our service. We are working hard to ensure that our critical service remains available 24/7 without disruption.
I was just curious and trying to find…
I was just curious and trying to find out a way to send money from my card to mpesa and cane across heptapay. I have it a shot and it actually worked . it was smooth and perfect. definitely gonna be using it .
25. Juli 2025
Antwort von HeptaPay
It's great to know we could help you send money from your card to M-Pesa with ease. We look forward to serving you again!
Antwort von HeptaPay
We are happy to hear that you had a good experience. We appreciate your recommendation.
Quite expensive(transaction fees etc.)
Quite expensive(transaction fees etc.), but other than that, I recommend this service.
18. Juli 2025
Antwort von HeptaPay
Hi Elsie. We are glad to hear that you would recommend our service. We understand your concern about the transaction fees and we are always looking for ways to improve our pricing and provide more value.
Antwort von HeptaPay
Thank you so much! We're thrilled to hear you’re loving it. We fulfilling your transactions too!
The fact that I am able to receive the…
The fact that I am able to receive the money instantly without further delay makes me feel sure with the platofrm.
14. Juli 2025
Antwort von HeptaPay
Thank you so much for your feedback! We're glad to hear that the instant transfers are giving you confidence in the platform.
It is fast but is too expensive
It is fast but is too expensive, the exchange and the commission
4. Juli 2025
Antwort von HeptaPay
Thank you for your honest feedback. We are glad to hear you found the service fast. While our rates reflect the costs of providing a secure and reliable service, we understand that affordability matters. Therefore, we appreciate you taking the time to share your thoughts.
I needed to pay a developer very fast
I needed to pay a developer very fast, and this service was very efficient.
But they took the time to verify the payment was valid .
I really recommend it , thumbs up👍
29. Juni 2025
Antwort von HeptaPay
We are glad HeptaPay was efficient when you needed it most, and we appreciate your recognition of our verification process which helps keep all our users safe.
They never assist or respond
23. Juni 2025
Antwort von HeptaPay
We're really sorry to hear about your experience. Please reach out to us directly at support@heptapay.com, and we will assist you.
Transaction was slow,it took too long…
Transaction was slow,it took too long for the receiver to receive the money. Work on timing
21. Juni 2025
Antwort von HeptaPay
Thank you for the 5-star rating and for sharing your feedback, and for the 5-star review despite the slow processing. We are sorry to hear that the transaction took longer than expected. Your input is valuable, and we are actively working to improve our speed and reliability. We appreciate your patience and support.
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