Normal menu is okay but the good stuff is far more expensive. Favourites don't come back on the menu so can't re-order them. Missing ingredients are a big issue and occurring frequently. Customer serv... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
HelloFresh has made my life so much easier. I don’t have to do shopping anymore because they send all the ingredients, and they’re always fresh. The recipes are simple to follow, so cooking is qui... Mehr ansehen
There is a very good selection of meals of varying complexity and style. I appreciate the fact that I have options between things I can throw together rapidly or things with greater sophistication. I'... Mehr ansehen
SCAM – Please be careful when ordering. They take your card details at the start and advertise a cheaper first box price (for example, €27). However, the website is very confusing. Food selections... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Kontaktinformationen
Irland
- hellofresh.ie
3.8
Gut
3131 Bewertungen
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Das haben sich andere Leute angesehen
My delivery never arrived.
3. März 2026
Antwort von Hellofresh Ireland
Hi Ellen
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty 💚
The Hellofresh Team
Hello Fresh Ireland - charged for food I don't want.
I ordered once as a friend suggested it to me. I cancelled my 2nd order as I couldn't afford it but a week or two later I was charged for meals I didn't even order due to some deadline I missed. It is clearly a tactic to trick people into paying for food they don't want. I also kept getting emails after unsubscribing from emails. Out of pocket and annoyed at the poor clarity around being charged. Similar reviews online. Never use it again.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hellofresh Ireland
Hi Anto
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
Love how everything is prepared and…
Love how everything is prepared and measured out. Step by step instructions are so easy to follow. Taste is unreal
23. Februar 2026
Antwort von Hellofresh Ireland
Hi Orla
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Wrong house
21. Februar 2026
Antwort von Hellofresh Ireland
Hi Mary Mcmorrow,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
Portia💚
The Hellofresh Team
Very impressed with the recipes
Very impressed with the recipes. Had a few and most say they have been delicious. My girlfriend had an issue with a spoiled yogurt but they were quick to action and sent a partial refund straight away. Always find it very easy to cancel or change frequency of the plan. I don’t see myself having them every week so have change to every 4 weeks. Meals are fresh. Easy to prep and 10/10. I know you end up paying a premium at the end after the fist week but it’s worth it as no food going to waste. €70 plus delivery covers 5 meals for 2 people. That’s only €35 each for the week so it’s not that bad.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hellofresh Ireland
"Hi Mark,
Thank you for taking the time to leave us a review, we really appreciate your feedback!
We’re glad to hear you had a positive experience overall, and your comments truly help us understand what’s working well and where we can improve. We’re always striving to turn a good experience into a great one, and your insights are invaluable in helping us get there.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
The Hellofresh Team
Food has been great but every week…
Food has been great but every week missing atleast 1-2 ingredients which I find annoying as don’t realise untill going to cook meal and then I forget to say it
25. Dezember 2025
Antwort von Hellofresh Ireland
"Hi Anne
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
My first time ordering and my order…
My first time ordering and my order wasn’t even delivered won’t ever be using this again
27. Februar 2026
Antwort von Hellofresh Ireland
Hi Sarah McCormack,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
Portia💚
The Hellofresh Team
Antwort von Hellofresh Ireland
Hi Orla,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
-Ann💚
The Hellofresh Team
Problems with delivery
Problems with delivery. It was well packed, good food but I felt some of it ( sauces etc) was ultra processed.
19. Februar 2026
Antwort von Hellofresh Ireland
Hi Eileen,
Thank you for your feedback. We’re sorry to hear about the delivery issue, though we’re glad the food arrived well packed and that you enjoyed it overall.
We appreciate your comments regarding some ingredients feeling overly processed, and we’ll be sure to share this with our team for review.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Kind regards,
Ann
It was great food it was good idea go with HelloFresh
It was great experience i will remainder to other friends of mine
19. Februar 2026
Antwort von Hellofresh Ireland
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience.
It truly means a lot to us that you would recommend us to your friends. Your support is greatly appreciated!
If you ever need any assistance, please don’t hesitate to reach out here:
https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
-Ann
Delivery arrived well within the time…
Delivery arrived well within the time allocated. Everything is well packaged with ice packs keeping the proteins chilled. Packing is recyclable too. Each meal prep was very well explained and all were very tasty! Plus we didn't waste a scrap 🥳
24. Februar 2026
Antwort von Hellofresh Ireland
Hi Sinead,
Thank you so much for your fantastic feedback! We’re delighted to hear that your delivery arrived on time, everything was well packaged and chilled, and that you enjoyed the meals.
It’s especially great to know there was no waste, that’s exactly what we aim for!
We truly appreciate your support and look forward to serving you again soon.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Kind regards,
Ann
I like to order every now and again
I like to order every now and again. Hello Fresh does not send you a email before they debit your account. They also then choose food for you. This has not happened twice to me and we did not like what they gave us. I will be cancelling my account after this week.
Gusto are great, they remind you that its time to order and give you time to cancel that week's order. I will be ordering from then from now on.
9. November 2025
Antwort von Hellofresh Ireland
Hi Una,
Thank you for sharing your honest feedback.
We’re sorry to hear about your experience regarding the reminder emails and the meal selection. We understand how important it is to have clear notifications and the opportunity to choose meals that suit your preferences. Your feedback is truly valuable, and we’ll make sure to share it with the relevant team for review.
We’re disappointed to hear that you’re considering cancelling, but we completely respect your decision. If there’s anything we can do to improve your experience or assist you further, please don’t hesitate to let us know. If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
-Ann
To soon to tell
To soon to tell. Only had one delivery so far and I was away for some of the time! Found it hard to navigate the site or wouldn't have ordered this week!
Also, it took from time of first investigation of HF, 6 months ago, to this week to place an order as you kept stopping me when it came to paying. I gave up and tried one last time last week and you accepted me! Same card, same address. Very frustrating 😕
23. Februar 2026
Antwort von Hellofresh Ireland
Hi,
Thank you for sharing your experience with us.
We’re sorry to hear that you found the website difficult to navigate and that you experienced issues completing your payment in the past. We understand how frustrating that must have been, especially after multiple attempts. We truly appreciate you giving us another try and placing your recent order.
Your feedback is very important to us, and we will ensure it is shared with the relevant team for review and improvement.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Kind regards,
Ann
I had the lovley Francisca and franklyn…
I had the lovley Francisca and franklyn to the house today to help me sign up with hello fresh. They where a breath of fresh air! Absolutely lovely and so helpful helping me navigate the app . Highly recommend!
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Hellofresh Ireland
Hi Dawn,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Ann💚
The Green Chef Team
Antwort von Hellofresh Ireland
Hi Rory,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ann
The Green Chef Team
I love the vast choices of dishes the…
I love the vast choices of dishes the combination of sauces so tasty something for all its been good fun cooking in the evenings thoroughky enjoying the GoFresh experience
15. Februar 2026
Antwort von Hellofresh Ireland
Hi Joyce,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Ann
The Green Chef Team
The diced chicken is ruining meals
I love some of the recipes, but in the last 3 months, every single recipe that contains diced chicken has been a disaster. The chicken always comes out very chewy and tough to eat. In many cases, they send diced chicken instead of a chicken breast despite a chicken breast being in the picture/cooking instructions.
30. Oktober 2025
Antwort von Hellofresh Ireland
Hi Ryan,
Thank you for taking the time to leave us a review, we really appreciate your feedback!
We’re glad to hear you had a positive experience overall, and your comments truly help us understand what’s working well and where we can improve. We’re always striving to turn a good experience into a great one, and your insights are invaluable in helping us get there.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Thanks again for your support, we hope to serve you again soon!
Warm regards,
Ann
The Hellofresh Team
I think food was of poor quality..I got…
I think food was of poor quality..I got sausages n I had to give them to dog because they tasted so bad....I also expected a hot meal for 3 days and one of them a salad not very hot and not enough for 2 adults....I will never order food from this company again...I will also tell my friends NOT to order
11. Dezember 2025
Antwort von Hellofresh Ireland
Hi Mary Kinneen,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
Portia💚
The Hellofresh Team
Bad customer service
Didn't order the meals were sitting in my basket and hello fresh went on placed order and took payment out my account without my authorization
Tried contact them only to find the phone number is permanently off the hook so you can't speak to anyone
Tried Web chat but it set up to not take a complaint
Has this happened to anyone else
They just want the good reviews they don't want any contact with there customers to hear about the bad experience
20. Februar 2026
Antwort von Hellofresh Ireland
Hi Unhappy customer,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
Portia💚
The Hellofresh Team
Tasty!
Finished my first week of cooking with Hellofresh. Really happy. Very convenient having each meal in separate numbered bags. Lots of choice and I actually looked forward to cooking dinner. Im trying new meals this week so its keeping things interesting. Very fresh produce and packed well.
19. Februar 2026
Antwort von Hellofresh Ireland
Hi Maria O Meara,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
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