Normal menu is okay but the good stuff is far more expensive. Favourites don't come back on the menu so can't re-order them. Missing ingredients are a big issue and occurring frequently. Customer serv... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
HelloFresh has made my life so much easier. I don’t have to do shopping anymore because they send all the ingredients, and they’re always fresh. The recipes are simple to follow, so cooking is qui... Mehr ansehen
There is a very good selection of meals of varying complexity and style. I appreciate the fact that I have options between things I can throw together rapidly or things with greater sophistication. I'... Mehr ansehen
SCAM – Please be careful when ordering. They take your card details at the start and advertise a cheaper first box price (for example, €27). However, the website is very confusing. Food selections... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Kontaktinformationen
Irland
- hellofresh.ie
3.8
Gut
3131 Bewertungen
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Das haben sich andere Leute angesehen
I love Hello Fresh everyday don’t have…
I love Hello Fresh everyday don’t have to get all the ingredients it’s all there in the bag ready to cook so convenient and quick and healthy
23. Oktober 2025
Antwort von Hellofresh Ireland
Hi Jenny Franzoni,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
Horrendous company
Horrendous company.
Ordered my first box. All fine until I realized I never received any confirmation of anything. So contacted them and they found my order, realised that I had spelled my email address wrong. Fixed that. Got confirmation. All good.
Delivery day arrived and no order came.
Went on to the chat to be told that my order "didn't manifest in the system". Funny as someone had been able to find my other a couple of days before this to change my email address. Money was refunded to my account before I could discuss anything. When I asked about an alternative delivery day or using the payment towards another week I was met with " we've already refunded you. There is nothing we can do". There was no apology, no offer to rectify. Just here's your money back now go away!! This did not resolve my problem though as I had no dinner groceries in for that week and my money that I could use towards them was tied in a refund that could take 5 working days to come back. So what was I to feed my family "not their problem".
Eventually I Got a call from the manager Ann, who was very apologetic and gave me a discount to use on the next box. Promising me profoundly that if I gave them another chance, she would personally oversee the order.
After some consideration, I placed an order and let her know as I was asked. I was assured the order was received and she would keep an eye!
Well guess what. Deliver day comes around and nothing arrived.
I pop on live chat to be told "the order didn't manifest in the system". Despite all the promised and assurances. Ann contacted me again and assured me this was being escalated higher up.
Two weeks now and then"higher up" have not been in touch. I've been informed they are reviewing what happened to my orders.
Not very comforting to know that they have that many issues to review that it's taking them 2 weeks to look at one!!
Long and the short is, AVOID THIS COMPANY at all costs. You will end up spending more money on take aways etc when your food doesn't arrive and more time on chats trying to sort things out when they go wrong. You will be met with rude, unhelpful and deceptive customer service and honestly, it's just not worth it.
I will be looking at Irish based company who may have customer service reps that actually understand what I am saying rather than reading from a script or sending copy and paste emails.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Hellofresh Ireland
Hi Jacinta,
Thank you for taking the time to share your experience.
I’m really sorry to hear about the issues you encountered with both of your orders and the frustration this has caused. I completely understand how disappointing it must have been, especially after being reassured that the second delivery would be looked after.
This certainly isn’t the experience we want for our customers, and I’d really appreciate the opportunity to review what happened and see how we can help resolve this for you.
I’ve sent you a request through Trustpilot asking for a few more details.
Once you’ve completed this, I’ll be able to get in touch directly so we can look into this properly.
I hope to speak with you soon.
Portia
Customer Resolution Specialist
HelloFresh Ireland
The food is fabulous
The food is fabulous. It’s only week 2 and everyone loves it … no waste food which was an issue here always
23. Februar 2026
Antwort von Hellofresh Ireland
Hi Claire Nulty,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
Lovely....lots of good quality…
Lovely....lots of good quality food...plenty of food...
26. Februar 2026
Antwort von Hellofresh Ireland
Hi customer,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
Lifesaver during busy times!
Hello Fresh was great during a busy spell at work. Recipes are quick and nutritious. So good to have homecooked meals full of veg without stress of the weekly shop and meal planning. Recipes still require cooking which was a lovely wind-down after a busy day, while still easy to make. Easy to sign up and cancel after busy times, would definitely recommend to anyone during a stressful work period or exam time. The first few weeks also work out well financially, ~€6 a meal which is probably same or less than I would usually spend on a weekly shop.
26. Februar 2026
Antwort von Hellofresh Ireland
Hi Emma,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
This was my first week back with…
This was my first week back with yourselves. It was after 6 when I got my delivery.
Also I was left short the mince for the cottage pie????
5. März 2026
Antwort von Hellofresh Ireland
Hi Caroline,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
So far so good
So far so good. Just finished my first week with Hello Fresh and it was all really tasty and good quality ingredients. We really enjoyed meals I would not really cook at home myself
28. Februar 2026
Antwort von Hellofresh Ireland
Hi Sophia,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Very convenient and super choice of…
Very convenient and super choice of menus.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hellofresh Ireland
Hi James,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann💚
The Hellofresh Team
Very happy with way of delivery
Very happy with way of delivery. Food is good and definitely good quality for the price. Definitely will continue to use
2. März 2026
Antwort von Hellofresh Ireland
Hi Marin,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Antwort von Hellofresh Ireland
Hi Gilda,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
Antwort von Hellofresh Ireland
Hi Higgins,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
It wasvcomfortable,everything was…
It wasvcomfortable,everything was nicely prepared,and I was able to prepare it quickly. The product was well packaged, the quality is excellent, the recipe included áll the information, I didn't have to think about what to cook.
3. März 2026
Antwort von Hellofresh Ireland
Hi Henrietta,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
I get send food I did not order so I…
I get send food I did not order so I have to cancel me bank card very easy to order not easy to cancel
21. Februar 2026
Antwort von Hellofresh Ireland
Hi Mary,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Renzo
The Hellofresh Team
The main dishes were good but the…
The main dishes were good but the vegetable side I paid extra for was mouldy.
1. März 2026
Antwort von Hellofresh Ireland
Hi Henshin,
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Renzo
The Hellofresh Team
My coleslaw mix was dated the 8 of…
My coleslaw mix was dated the 8 of March I went to us it on the 6th and it was gone bad
24. Februar 2026
Antwort von Hellofresh Ireland
Hi Katherine Griffin,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Renzo
The Hellofresh Team
Highly recommend
I love the recipes, easy to follow and all ingredients together. All ingredients fresh and hold well.
Opened a new way of cooking from our usual dinners, very tasty.
Highly recommend.
29. September 2025
Antwort von Hellofresh Ireland
Hi Catherine,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
-Ann💚
The Hellofresh Team
Antwort von Hellofresh Ireland
Hi Michael,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Antwort von Hellofresh Ireland
Hi Wendy,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had for the missing ingredients, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Ann 💚
The Hellofresh Team
Nuisance calls
I was curious about HelloFresh and so I signed up. I had a poor experience at one point when they left out some key ingredients for a meal I had chosen. After raising this, I received credit on my account. Bit annoying as it meant I still had to go grocery shopping for a new meal which is what I was signing up to avoid but anyway, that's not the main complaint. Overall, the food was fine but it wasn't for me so I ended my subscription. This is where the issues arose.
I received a lot of sales calls from their reps to try and sign me back up. I mean A LOT of calls. Eventually I asked them to stop calling. This didn't work, the calls continued to come in much to my annoyance. This spurred me to to reach out to HelloFresh and avail of my GDPR rights to simply have my data deleted.
I received a response from their privacy team starting that they couldn't because of one of four reasons they listed. None of the reasons they listed were true in my case. Could I reply and object to what must clearly have been a misunderstanding? No. Ticket closed. Start the process again.
So I'm still subject to repeated nuisance calls despite me clearly requesting that they end and I'm having to go through a clunky process multiple times to end them.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hellofresh Ireland
Hi Fiachra,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Ann 💚
The Hellofresh Team
Ingredients not as requested
Ingredients not as requested. A carrot instead of Pakchoi.
No soy sauce and two of some other sauce
Portions are minimal!
24. Februar 2026
Antwort von Hellofresh Ireland
Hi Ger
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
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