I made a mistake with my order... I explained what I had done. The company, Heatoor, gave very prompt and efficient support and gave me two options on how they could resolve my issue....both options w... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Customer support was prompt in reply to my concern, for my online purchase. They kept communication open and addressed my concern, allowing me to have a smooth worry free transaction. Knowing my parc... Mehr ansehen
Great product and support. But I accidentally ordered twice and I was unable to cancel the order, even though I called immediately (with in 5 minutes) after ordering and was told it was too late to ca... Mehr ansehen
Promo did not specify the voltage required, a must for international sales. I have 2 heaters that have the wrong voltage, It is not viable to return them as the postage costs are too high. I am not ev... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Heatoor is a portable smart AC unit designed to provide reliable cooling and heating without complicated installation or bulky systems. It offers an easy way to maintain a comfortable indoor temperature throughout the year, helping create a pleasant environment in bedrooms, living rooms, home offices, and other everyday spaces. Unlike traditional air conditioning units, Heatoor requires no permanent setup or complex installation process. There are no heavy components or disruptive modifications needed. Simply plug it in and start using it. Its streamlined, modern design blends naturally with different interior styles, making it a practical addition to both contemporary and classic spaces. Lightweight and easy to move, Heatoor can be placed wherever temperature control is needed most. It works well on the floor, on a desk, or mounted to save space, offering flexible placement options depending on your room layout. The included remote control allows convenient adjustment of settings from across the room. Compact, versatile, and user friendly, Heatoor provides a simple climate solution for those looking for everyday comfort without the hassle of traditional heating or cooling systems.
Kontaktinformationen
4.2
Gut
77 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Would like to see the pricing mention…
Would like to see the pricing mention if U.S. or Canadian funds. We didn’t find out until after we paid that it is advertised in U.S.dollars and we live in Canada so prise was considerable more
3. März 2026
Bewertung ohne vorherige Einladung
Quick response re
Quick response re: my return request.
2. März 2026
Bewertung ohne vorherige Einladung
Quick response
Very quick response to a question about a return process.
3. März 2026
Bewertung ohne vorherige Einladung
Eazy to do looking forward to the heat…
Eazy to do looking forward to the heat and AC
28. Februar 2026
Bewertung ohne vorherige Einladung
STAY AWAY from this company!!
I purchased the unit on Feb 9 2026. I received it Feb 20. Today is Feb 25 and I finally got time to unpack it. Here are my Pros and Cons:
Pros: - Lightweight (see more about this below)
Cons: - Cord is very short (about 4 ft long). This wouldn't be very high on the wall as a wall mounted unit! Useless to me.
- NOT CSA approved (at least there are no stamps identifying that it is) as a result I am afraid to even plug it in. Due to it's light weight I get the impression that it's very poor quality (aka "junk).
- Instruction manual was poorly written and very poor quality (which makes me wonder about the unit!)
- I tried contacting (text or email) Heatoor to inquire about a refund and all links on their website are dead ends.
- when purchased, nothing was said that the price was in US funds. As a result, what started out at $89 landed up being a bill for $207.56... not appreciated!!
- as a result I am stuck with a $207.56 piece of garbage that won't even work as a boat anchor!!
- Very displeased and disappointed that so many people are being taken advantage of! SHAME ON YOU HEATOOR!!
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heatoor
Hello Gerry,
Thank you for sharing your feedback.
For clarity, all charges including currency are displayed before an order is finalized. We'd also like to assure you that our support team is always reachable whenever customers need assistance.
That said, what you described is not at all the level of service we aim for, and we're saddened to hear that Heatoor didn't meet your expectations. Your concerns regarding product quality are important to us, and we want to learn more about your experience.
To address all of these, we have assigned an agent to review your case. Please keep an eye on your inbox for further assistance.
Best regards,
Amelie from Heatoor
Heaters work great
Heaters work great, they heat almost the entire first floor. I'm going to put one in the garage i think that it should work great in there as well. the only problem i had was with the heaters i ordered December 8 but had to get ahold of the company to find out why its was taking so long. They quickly sorted it out but it still took a while to get them. Finally got them on 18 Feb. Would i buy them again....... YES
18. Februar 2026
Bewertung ohne vorherige Einladung
My experience
Each time I had questions they answered right on the spot and were very helpful.
I have received the heatoor and am happy .
22. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heatoor
Hello Sandra,
We appreciate you taking the time to leave a review. Your feedback is extremely valuable to us.
We regret to hear that Heatoor didn't meet your expectations. After locating your communication with our customer support team, we're glad to see that the situation was resolved in the meantime.
If you have any further questions, don’t hesitate to reach out again.
Best regards,
Amelie from Heatoor
Service
The person I dealt with was very friendly and gave me good advice.
22. Februar 2026
Bewertung ohne vorherige Einladung
Very fair ,prompt and reasonable in their prompt response…
Very fair ,prompt and reasonable in their offer for very generous reimbursement in light on my personal health proablem
20. Februar 2026
Bewertung ohne vorherige Einladung
Great Customer Relations
I bought an item from this company that arrived damaged. When I contacted the company,
Leo, a care representative looked after my issue, with the intent to make sure my concerns got resolved as quickly as possible.
Great company and top notch customer relations.
18. Februar 2026
Bewertung ohne vorherige Einladung
Easy ordering
18. Februar 2026
Bewertung ohne vorherige Einladung
25% return on merchandise was acceptable thank you
Well, it hasn’t happened yet that I know of. I haven’t checked but give me a 25% discount. There’s a pretty good gesture. The merchandise was OK not great but thanks for getting back to me.
17. Februar 2026
Bewertung ohne vorherige Einladung
Nothing wrong, person i bought it for didn't want it.
I don't want to review this product
16. Februar 2026
Bewertung ohne vorherige Einladung
Ease of use and pricing
12. Februar 2026
Bewertung ohne vorherige Einladung
Good product …
Good price on product and friendly with answers to questions
2. Februar 2026
Bewertung ohne vorherige Einladung
In my opinion, the Heatoor response is primarily dishohest. I did not intentionally or voluntarily complete an order. If they had only honored my immediate effort to cancel, we could've avoided troubl
While checking out their webpage and product to see what the final cost would be, it showed an "order confirmation" page and I immediately sent a cancelation request that they refused to except, even though it took them six days to ship. I wouldn't have even given them the one star if it wasn't required to register my complaint
/rating. Very dishonorable group.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Heatoor
UPDATE
Hello Harlan,
Thank you for this information.
After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime.
If you have any further questions, please do not hesitate to contact us again.
__________________
Hello there,
Thank you for sharing your concerns.
We want to assure you that our system does not automatically charge customers. An order is created only after the customer completes the checkout process and confirms the payment on their end.
Nevertheless, we’re eager to review your case and see how we can assist at this stage. However, we’re unable to locate an order based on this review alone, which limits our ability to look into this further.
Therefore, we have sent you a separate request for more information. Please make sure to check your email inbox for our message.
Looking forward to your reply,
Amelie from Heatoor
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