I made a mistake with my order... I explained what I had done. The company, Heatoor, gave very prompt and efficient support and gave me two options on how they could resolve my issue....both options w... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Customer support was prompt in reply to my concern, for my online purchase. They kept communication open and addressed my concern, allowing me to have a smooth worry free transaction. Knowing my parc... Mehr ansehen
Great product and support. But I accidentally ordered twice and I was unable to cancel the order, even though I called immediately (with in 5 minutes) after ordering and was told it was too late to ca... Mehr ansehen
Promo did not specify the voltage required, a must for international sales. I have 2 heaters that have the wrong voltage, It is not viable to return them as the postage costs are too high. I am not ev... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Heatoor is a portable smart AC unit designed to provide reliable cooling and heating without complicated installation or bulky systems. It offers an easy way to maintain a comfortable indoor temperature throughout the year, helping create a pleasant environment in bedrooms, living rooms, home offices, and other everyday spaces. Unlike traditional air conditioning units, Heatoor requires no permanent setup or complex installation process. There are no heavy components or disruptive modifications needed. Simply plug it in and start using it. Its streamlined, modern design blends naturally with different interior styles, making it a practical addition to both contemporary and classic spaces. Lightweight and easy to move, Heatoor can be placed wherever temperature control is needed most. It works well on the floor, on a desk, or mounted to save space, offering flexible placement options depending on your room layout. The included remote control allows convenient adjustment of settings from across the room. Compact, versatile, and user friendly, Heatoor provides a simple climate solution for those looking for everyday comfort without the hassle of traditional heating or cooling systems.
Kontaktinformationen
4.2
Gut
77 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I had a problem with the product sent…
I had a problem with the product sent with wrong plug but quickly resolved by email
10. Juni 2026
Bewertung ohne vorherige Einladung
I made a mistake with my order..
I made a mistake with my order... I explained what I had done. The company, Heatoor, gave very prompt and efficient support and gave me two options on how they could resolve my issue....both options were in my favour. I accepted their offer of a refund. Great service.
9. Juni 2026
Bewertung ohne vorherige Einladung
easy and simple purchase
9. Juni 2026
Bewertung ohne vorherige Einladung
It's easy to order and lots of extras…
It's easy to order and lots of extras if you want them.Price is good.
4. Juni 2026
Bewertung ohne vorherige Einladung
Scammers
UPDATE
LIARS as well as scammers
They state below a resolution has been reach and even sent a email saying I would get a full refund
NO REFUND RECIEVED - LYING SCAMMERS
DO NOT BUY THESE DANGEROUS PRODUCTS
Scammers
they knew the 110v electrical system and plugs do NOT work in NZ
they much you around wanting pictures etc when you complain and then insult you by offering a 25% refund
Great way to scam $$ out of people when pretending to be legit
So I have lost 600$ and have 4 useless dangerous ornaments - yes dangerous as if i do use an adaptor plug (which their own booklet says not to BUT they sent me one when I first complained) I would set my house on fire
DO NOT BUY THIS RUBBISH its a scam to get your money
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Heatoor
Hello Kate,
Thank you for bringing this to our attention.
We have reviewed our records and located your previous communication with our team. We are glad to see that a resolution was reached.
We want to also note that your feedback has been forwarded to the responsible team for further investigation.
If you require any further assistance in the future, please don’t hesitate to reach out again.
Kind regards,
Amelie from Heatoor
Good company
The ‘team’ at Heatoor very kindly & professionally solved an issue I had.
28. Mai 2026
Bewertung ohne vorherige Einladung
Online Customer Support Satisfaction
Customer support was prompt in reply to my concern, for my online purchase. They kept communication open and addressed my concern, allowing me to have a smooth worry free transaction. Knowing my parcel is on the way to my address, keeping me informed of their progress of my concern right up until it had been rectified. I have no hesitation in buying from or recommending this online company to my friends or family
Thankyou for restoring my faith in online buying and the great selection this company offers
28. Mai 2026
Bewertung ohne vorherige Einladung
Great product going to get another one
Great product going to get another one
21. Mai 2026
Bewertung ohne vorherige Einladung
product didn't suit Australian plug
product didn't suit Australian plug , help desk was helpful .
15. Mai 2026
Bewertung ohne vorherige Einladung
I purchased TWO heatoors because the…
I purchased TWO heatoors because the advertisement made them look extremely powerful and effective. However, when they arrived, I discovered the power plug was not even compatible with Australian outlets. Luckily, I had an adaptor that fit, otherwise I wouldn’t have been able to use them at all.
As for performance, the heating function only works if you are sitting directly next to the unit. It does not properly heat the room as advertised. The so-called “air conditioner” function is even worse — it is simply a fan blowing normal air. There was absolutely no cooling effect, even when set to 16°C.
Overall, the product is very misleading, overhyped, and nowhere near what was shown in the ads. In my opinion, it is a gimmick and definitely not worth the money I spent. Now i have to run around and pay for the return before i get a refund. I would not recommend this procduct.
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heatoor
Hello there,
Thank you for sharing your feedback.
What you described is not at all the level of service we aim for, and we're saddened to hear that Heatoor didn't meet your expectations.
Your concerns regarding product quality are important to us, and we want to learn more about your experience with Heatoor. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Amelie from Heatoor
Disappointment in the product
I have received excellent customer service despite the item being misrepresented in it's advertisement in that it didn't dispaly price as US dollars so I took it to be NZ dollars, and being an inappropriate item for use in New Zealand being 110v when NZ electricity is 240V
11. Mai 2026
Bewertung ohne vorherige Einladung
Easy process.
8. Mai 2026
Bewertung ohne vorherige Einladung
The use of ordering was good
The use of ordering was good, a no hassle experience.
Price should show price and postage seperate, only a suggestion.
8. Mai 2026
Bewertung ohne vorherige Einladung
Easy to order will know more when items…
Easy to order will know more when items arrive
7. Mai 2026
Bewertung ohne vorherige Einladung
Deficient Promo details
Promo did not specify the voltage required, a must for international sales. I have 2 heaters that have the wrong voltage, It is not viable to return them as the postage costs are too high. I am not even aware if the same heaters with 240 volts are available.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heatoor
Hello Clyde,
Thank you for sharing your feedback.
We strive to present clear, accurate, and transparent information across all of our product pages and marketing materials so customers can make informed decisions before purchasing Heatoor. Our goal is always to describe how the product functions and what customers can expect in real-world use.
After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.
If you have any further questions, don’t hesitate to reach out again.
Have a lovely rest of the day,
Amelie from Heatoor
Carol from customer support was…
Carol from customer support was extremely helpful
29. April 2026
Bewertung ohne vorherige Einladung
Everything easy
26. April 2026
Bewertung ohne vorherige Einladung
Heatoor
Easy to order. I will let you know if it works when it arrives.
Heatoor's have arrived, but they don't plug into a New Zealand socket. Have to get an adaptor. Also, the cord is too short.
24. April 2026
Bewertung ohne vorherige Einladung
I had a wonderful experience.
I had a wonderful experience.
24. April 2026
Bewertung ohne vorherige Einladung
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