We would like to thank Paula from Ansty Road Coventry and Diane who visited our home to help my husband and myself decide on our funeral plans. Not an easy task but was made easier for us by Diane’s c... Mehr ansehen
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Das sagen Bewerter
We would like to thank Sam and the entire team for their guidance and help. We cannot praise everyone there enough for their calm presence and patience whilst taking us through the most heartbreakin... Mehr ansehen
Unternehmen hat geantwortet
Having made my decision what I wanted, and spoken to the family, I proceded to see which company would carry out my wishes to my satisfaction. I read all of the advertisement the only one that s... Mehr ansehen
Jules and her team along with Barbara Wallace, supported and guided us through the funeral process with great empathy whilst we were grieving. It provided great comfort to us as a family to know that... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The Heart of England Co-op Funerals has always been committed to providing client families and their loved ones with the best possible level of care and support during a difficult time. Our colleagues are professionally trained to the highest standards. They understand the needs and feelings of the bereaved and the importance of spending time helping families to plan a funeral that truly reflects the life of an individual. In order for us to maintain the highest level of quality care and to continue improving our services, we have created five commitments that we will follow rigorously and strive to live up to ... #1. We’re available 24 hours a day, 7 days a week, so you’ll always have someone to talk to. #2. Every step of the way, we’ll explain all the options available to you. We’ll give you all the time you need to feel confident about making the right choices for you. Together we can create a completely unique and personalised service – the way you want it to be. #3. We will listen carefully to what you and your family want and offer a complete choice and flexibility in your arrangements. #4. Throughout, we’ll keep you fully informed of exactly what you can expect from us. All our documentation will be written in plain language and our estimate will outline charges in a fair and straightforward way. #5. We know our service can only be as good as the people who look after you and your family. That is why we continually invest in our people to provide a professional, respectful service. We ensure that our people have access to regular and ongoing training and accredited professional qualifications and we only recruit people who can demonstrate the behaviours required in our business.
The National Association of Funeral Directors
Code of Practice
We are proud to be members of the National Association of Funeral Directors (NAFD), who are the largest and most inclusive representative body for the UK funeral profession, the NAFD supports its members in delivering high standards of care for those who have died and provides bereaved people with information and assurance to help them choose a compassionate, professional and experienced funeral director that they can trust.
Established in 1905, the NAFD represents the entire spectrum of funeral directing businesses, including independent and family-owned firms, co-operatives and major funeral groups, NAFD represents more than 4,100 UK funeral homes, as well as international firms and suppliers to the sector – providing advice, advocacy, education and support to help them meet the highest professional standards.
Kontaktinformationen
Whittle House, Foleshill Enterprise Park, Courtaulds Way, CV6 5NX, Coventry, Vereinigtes Königreich
- 02476254859
- headoffunerals@heartofengland-coop.co.uk
- heartofenglandcoopfunerals.co.uk
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Heart of England Unattended Funeral
The death of our loved one was unexpected so we had deal with the coroner and medical examiner processes. Our funeral director was supportive through this process.
We only had a Heart of England Unattended Funeral but our funeral director was still interested in our specific requirements and helped us to make it personal and a fitting way to say goodbye for immediate family.
On the day, the whole team were respectful and together with the hearse looked smart. We felt it was a dignified final journey for our loved one.
I would definitely recommend Heart of England and our Funeral Director for their caring and professional customer service.
1. April 2026
Antwort von Heart of England Co-op Funerals
Dear Luisa,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Emma Salisbury
Emma Salisbury, at Rugby, was extremely kind and understanding when we arranged my husband’s funeral in March. She explained everything very clearly at what was a very difficult time for me and my children. She never rushed us, which we really appreciated. I can’t thank her and her team enough for their care, attention and support, and for making my husband’s final journey a very special one. Thank you.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Heart of England Co-op Funerals
Dear Cathy,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
I will be sure to share your kind words with Emma, she will be really pleased to hear of how you viewed her support throughout.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Late wife's Funeral
The Coop at Kenpas Highway looked after my late wife's funeral with a great deal of care and attention to detail. Particular thanks to Joyce, Janet and all the team involved.
12. März 2026
Antwort von Heart of England Co-op Funerals
Dear Gordon,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time, and in particular your kind words about Joyce and Janet - they will really appreciate knowing how their support throughout has been appreciated.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
The girls were fantastic very caring…
The girls were fantastic very caring and thoughtful and couldn’t do enough for us, I would thoroughly recommend you.
22. Mai 2026
Antwort von Heart of England Co-op Funerals
Dear Mick,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Excellent service
Our father recently passed away, so dealing with the event was always going to be difficult. However, we had Emma Salisbury helping us through the process and she was just so helpful and compassionate, The process right up to the day of the funeral was made incredibly easy by Emma, making sure everything happened as it should.
Thank you Emma
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart of England Co-op Funerals
Dear Danny,
Thank you so much for taking the time to give us your feedback, I know this is will be a difficult time for you and your family.
I will be sure to share your kind words about Emma with her in recognition.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Pamela Fawcett
From our initial contact with the Heart of England Co-Op to organise the funeral of my mother through to the actual service itself, everything ran so smoothly. Funerals can be a difficult time but from our first meeting with Karen everything was explained and arranged perfectly. Our Celebrant was Tracie Bloor who was excellent. She met us at home to plan what we wanted to include during the service. Always available and contactable leading up to the day, Tracie then took the service from start to finish with a professional and sympathetic calmness ensuring everything went so well. A perfect send off, thank you !
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart of England Co-op Funerals
Dear Timothy,
Thank you for taking the time to give us this feedback, during what is a truly difficult time with the loss of your late mother. I am so glad to hear of how Karen supported you through the arrangements for the service, and of how Tracie supported you and your family leading up to and taking the service for mum. I will make sure that they get to see your kind words.
If you need anything else, please do reach out and let us know.
With kind regards
Matthew George
Head of Funeral
Care and compassion by all the staff…
Care and compassion by all the staff throughout the entire process, from the initial contact to the follow up after the funeral.
11. Mai 2026
Antwort von Heart of England Co-op Funerals
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Thank you to all the co op staff
Thank you to all the co op staff. They have been really amazing.So kind and thoughtful. Very compassionate.
11. Mai 2026
Antwort von Heart of England Co-op Funerals
Dear Deborah,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Antwort von Heart of England Co-op Funerals
Dear Siobhan,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Antwort von Heart of England Co-op Funerals
Dear Nigel,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Have used the service twice in the last…
Have used the service twice in the last year as both our parents died. Service has been excellent and really cannot praise staff and the attention to detail too highly.
10. April 2026
Antwort von Heart of England Co-op Funerals
Dear John,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time. I will be sure to pass on your kind words to my colleagues in the Lower Holyhead Road funeral home.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Very helpful staff
Very helpful staff, professional service and nice atmosphere when initial interview. Seems to know what they are doing, (not their first funeral i'm sure.) Funeral itself went perfectly, my old mum would have been very happy. Woollen coffin was unusual but perfect for a prolific knitter in her day.
11. Mai 2026
Antwort von Heart of England Co-op Funerals
Dear Neil,
Thank you so much for taking the time to give us your feedback, particularly during such a difficult time for you and your family following the loss of your late mother.
I am pleased to hear that everything went perfectly on the day, but if there is anything else you need please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
From our first phone call to our Mums…
From our first phone call to our Mums service, your team have been nothing but amazing!
I had my reservations of using a "chain". Its the most intimate process and we wanted our Mum to be treated the way we loved her, like our Queen!
Then we met Jordan!
Jordan! Simply Jordan! He listened , he understood, he made us feel so much lighter! Nothing was too much! His communication throughout the whole awful process was simply outstanding!
At the worst time of our lives he made us feel like he was there to look after us!!
You cannot train that! His personality was delicious!
He made us feel like we where the only ones he was concerned about and cared about the care of our Mum from the minute she arrived with HOE.
I honestly believe he is an absolute asset to HOE. This cannot be an easy job, but wow! Jordan, Thank you just doesn't seem enough!
15. Mai 2026
Antwort von Heart of England Co-op Funerals
Dear Lorna,
Thank you so so much for your lovely feedback, I am so proud of how Jordan has looked after you and your family to make mum's service reflect the way in which you loved her. I will share your words with Jordan and he will be so pleased to hear about how his support meant so much to you, as am I.
If there is anything else you need please reach out.
With kindest regards
Matthew George
Head of Funerals
A comforting experience
From start to finish, the service we received was perfect. The two members of staff who collected Mother from home treated her with dignity and our family with a high degree of empathy and professionalism. Carolyn at the office helped us organise the service and offered advice, again with great sympathy and professionalism. Emma, the director, called me the day before to ensure our wishes had been met and was helpful and professional on the day of the funeral. All in all, everyone at Heart of England was a credit to the company and made the day a comforting experience.
13. Mai 2026
Antwort von Heart of England Co-op Funerals
Dear James,
Thank you so much for taking the time to give such kind feedback about Carolyn and Emma, particularly at such a difficult time for you and your family. I will be sure to share your words with them in recognition.
If there is anything else you need then please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Losing our mam was one of the hardest…
Losing our mam was one of the hardest things our family has ever been through, but from the very first moment, Jordan treated us with such kindness, compassion, and dignity. Nothing ever felt like too much trouble, and he guided us through every step with genuine care and understanding.
One of the moments we will never forget was when myself and my sister visited our mam in the funeral home to do her hair and makeup. Jordan stayed with us the whole time, playing music softly in the background and creating such a calm and comforting atmosphere. He knew when we needed a moment, took us outside for breaks when things became overwhelming, and helped us through one of the toughest experiences of our lives with such patience and understanding.
He looked after our mam beautifully and gave our family so much comfort during such a painful time. His professionalism was outstanding, but it was his warmth, kindness, and humanity that truly made the difference. He made us feel supported, listened to, and cared for when we needed it most.
We will always be grateful for everything Jordan did for our mam and for our whole family. Through such heartbreaking circumstances, we truly feel we have made a friend in Jordan, and that means more than words can say. We are forever grateful for his care, support, and compassion, and we honestly cannot thank him enough. I would recommend him to anyone needing someone truly exceptional at such a difficult time.
Thankyou to the whole team- we are eternally grateful x
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Heart of England Co-op Funerals
Dear Aoife,
Firstly, thank you for taking the time to let us know how we looked after you and your family, I appreciate that this is specifically hard during such a difficult time following the passing of mum.
Secondly, I feel so very proud of the way Jordan has cared for and helped you find comfort. I will pass on your kind words and be personally thanking him myself.
If you need anything further please do not hesitate to reach out.
with kindest regards
Matthew George
Head of Funeral
This was the fourth time we used heart…
This was the fourth time we used heart of England funeral services. This was the same experience as others. Amy ,the funeral director was very professional and gave a my nephew final farewell the family wanted. Thank you Amy ,heart of England and all involved in my nephew farewell services. 5 stars 🌟 . Thank you.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart of England Co-op Funerals
Thank you so much for your kind words of feedback about Amy and how she supported you and your family during this difficult time. I will be sure to share your words with her in recognition.
If there is anything else you need please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Staff could not have been more helpful…
Staff could not have been more helpful full support all through. Sam Bonnie Drewer very helpful and friendly. was there for us all the time showing care and compassion. 5 stars.
12. April 2026
Antwort von Heart of England Co-op Funerals
Dear Josephine,
Thank you so much for taking the time to give us your thoughts on how supported you and your family through such a difficult time. I am so glad that Sam's helpfulness and friendliness stood out, I do hope this helped make things that little bit easier.
If you need anything further please don't hesitate to reach out.
Many thanks
Matthew George
Head of Funeral
Massive kudos and thanks to Jordan…
Massive kudos and thanks to Jordan Shilton (from the Rugby office) who arranged my dad's funeral in Rugby. He handled everything with empathy, discretion, compassion, and patience, without ever feeling rushed. He was extremely responsive across all forms of communication, often going the extra mile by anticipating questions and challenges. Thank you, Jordan, you made a challenging time much more palatable for us all.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Heart of England Co-op Funerals
Dear Paul,
Thank you for taking the time to leave us your feedback and in particular your kind words about Jordan, I will ensure that he gets to see this review in recognition. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
The funeral service was great
The funeral service was great. I would like to thank Anna and the team for taking such great care of my Mother and accommodating my requests to allow my large family say their good byes.
11. Mai 2026
Antwort von Heart of England Co-op Funerals
Dear Emile,
Thank you for taking the time to leave us your feedback and for your kind comments about Anna. I am so glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Stupid question
You ask how can this experiance be be great, its a funeral you work it out.
11. Mai 2026
Antwort von Heart of England Co-op Funerals
Dear Richard,
Thank you for taking the time to respond and give your thoughts during what is such a difficult time for you. I completely understand your point, and you’re right — losing someone is never a “great” experience.
When we ask for feedback, it’s simply our way of understanding whether the care, support and guidance we provided helped make a very difficult time a little easier for you. This then helps us understand where we have opportunities to grow and improve, as well as helping to inform others about the service and care that they can expect from entrusting us to support them at their time of need.
Thank you for taking the time to share your thoughts with us, please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
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