The booking process was hassle free. Email communications we're prompt, to the point and gave useful information. I missed an appointment and rebooked by phone - no waiting - no hassle - rebooked with... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. O... Mehr ansehen
Unternehmen hat geantwortet
Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of t... Mehr ansehen
Unternehmen hat geantwortet
It was a very efficient process - I received the call promptly on time and Joy was excellent in assessing all requirements. We came to an agreed pathway going forward for my injury which allowed me... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Vom Unternehmen geschrieben
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Kontaktinformationen
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Vereinigtes Königreich
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4.0
Gut
6071 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Easy to follow instructions and issue…
Easy to follow instructions and issue dealt with in a quick, professional and helpful manner
17. Juni 2026
Antwort von HBSUK
We're glad our instructions were easy to follow and your issue was handled quickly, professionally, and helpfully.
Antwort von HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Doctor was very good
Doctor was very good, on time and caring. Appointment required MRI referral at Princess Margaret in Windsor. 2 days later they’ve not received the request. They tell me That Lucy book their own. Call to Lucy and told that’s not the case. Told to wait 5 days. Not overly impressed with the plethora of emails either.
24. Juni 2026
Antwort von HBSUK
We appreciate you sharing your experience. We always aim to deliver prompt, effective care. However, there are, on occasions, unavoidable but short waits for certain tests / scans. Our contact centre tracks all imaging referrals and are efficient in chasing results to reduce potential delays. A member of our team will be in contact with you, in the meantime If we can help with any further issues, please email at support@hbsuk.co.uk.
The app was not working
The app was not working. Unable to attend the video appointment- audio call attended only.
25. Juni 2026
Antwort von HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback which I have shared with our technical team to investigate further. We carry out extensive technical and user testing to ensure the service is consistently available for our patients. We appreciate it may have been frustrating when you tried to use the service. If we can help with any further issues, please contact us on 0115 857 3842.
Can't book in-person diagnostic test
Can't book in-person diagnostic test - despite trying multiple postcodes, it appears that there are no testing centres available. I then tried to book the home-visit option, but receive an error when trying to submit the request.
25. Juni 2026
Antwort von HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Extremely professional and so helpful
Extremely professional and so helpful. Wonderful service
25. Juni 2026
Antwort von HBSUK
We appreciate your positive feedback! We're glad our service was professional and helpful.
Antwort von HBSUK
We appreciate your feedback. We are glad you found our team professional and friendly. Thank you for sharing.
Antwort von HBSUK
We're glad our service was informative, thorough, and convenient for you. Thank you for your feedback!
Easy booking process
25. Juni 2026
Antwort von HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Rapid service The process was easy and my appointment…
The process was easy and my appointment were very quick and local to me .
25. Juni 2026
Antwort von HBSUK
We appreciate your feedback! We're glad your appointment was quick and convenient.
This is why I use private health…
This is why I use private health services, it does exactley what is says on the tin, nice and simple process to complete. No hanging around for weeks on end for a Dr appointment.
25. Juni 2026
Antwort von HBSUK
We're so glad to hear you found our service simple and efficient, providing the prompt care you needed. Thank you for sharing your positive experience with us.
Antwort von HBSUK
Thank you for you 5* review. We are glad you had a positive experience.
The issue is not with HBSUK it is the…
The issue is not with HBSUK it is the disconnect between how AXA understand it and HBSUK.
There shouldn't have been a need for the call in the first place.
25. Juni 2026
Antwort von HBSUK
We appreciate you sharing your feedback regarding the communication between the two organisations. We are actively working to improve these processes.
Excellent service - trouble free and extremely efficient!
It was a very efficient process - I received the call promptly on time and Joy was excellent in assessing all requirements. We came to an agreed pathway going forward for my injury which allowed me to have the physio I needed immediately after the consultation. Joy had a warm and kindly nature which made the experience all the more pleasant.
I would also like to commend the kind person at AXA who arranged this appointment with great speed.
23. Juni 2026
Antwort von HBSUK
We appreciate you taking the time to share your positive experience. We're glad you found the appointment quick and convenient.
Poorly written guidance
Poorly written guidance - incomplete and with poor standard of English. Even the GP surgery didn't understand recommendation so had to have a follow up appointment. Total waste of time.
17. Juni 2026
Antwort von HBSUK
We are truly sorry to hear about your frustrating experience with our guidance and the inconvenience it caused with your GP. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you
No feedback…
Every thing is good but no feedback even if to confirm the requested data was received
19. Juni 2026
Antwort von HBSUK
We appreciate your feedback. We are sorry for the lack of confirmation regarding your data submission. We are working to improve this process.
Antwort von HBSUK
We're glad you enjoyed your experience. We appreciate your kind words about our service.
Antwort von HBSUK
Thank you for your 5* review. We are pleased your experience was positive.
Hopeless user experience
Called HBSUK on 3 occasions to report an issue stopping consultants booking appointments for me. Spoke with 3 different people, all of whom promised to resolve the issue and call me back. One of them allegedly handles complaints! None of them called back or resolved the issue which still persists.
One sounded about as interested as a teenager disturbed from gaming in their bedroom, and another put on that disinterested irritating croaky gen z voice.
Totally unprofessional and doing AXA a great disservice
23. Juni 2026
Antwort von HBSUK
We are very sorry to learn of the difficulties you experienced with our service and the lack of follow-up. We appreciate you bringing these concerns to our attention. If you would like to discuss this further, please contact us on 0115 857 3842.
Antwort von HBSUK
Thank you for sharing your feedback. We’re sorry to hear that your experience with us did not meet your expectations. If you would like to discuss this further or require any additional assistance, please contact us on 0115 857 3842.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.