Harry Hall Bewertungen 

It’s so easy to sign up to the one club and all the prices are clear. I bought trailer insurance, which was pretty reasonable and all the extras make it a unique product that stands right out amongst the others. I love being a one club member. Just about to buy my monthly equine supps, and have free delivery as a bonus!

Terrible company.
Unhelpful customer service.
Accused of causing damage to a product I returned.
Quite how I could have caused this damage, beggars belief.
I’ve been sent one photo of said damage via email, accused of causing the damage and the faulty product is on its way back to me apparently!
They have advised me to take it up via Royal Mail for damages, it should be the companies responsibility, HH purchased the returns label, I have just followed their instructions.
I will be taking the matter further via PayPal, trading standards and the small claims court if necessary.
I have no idea what’s gone on but I will be cancelling my insurance and will definitely not use or recommend this company again.

Very easy to deal with
Amazing prices and excellent value for money

Great service easy to order and return products. Phoned to check sizes very helpful staff.

Joined as a Gold club member and got a money off voucher as well as a free gift! Bought some great clothes which were all reduced to clear so a great price. They arrived so quickly and weee all just as described and true to size. Brilliant!

Great shopping experience and delivery came in good time

I bought the Harry Hall Ladies All-Weather Long Jacket in October 2022 to wear around the stables & turning out throughout the winter on a daily basis. It’s been amazing this whole winter season in Scotland, including -3 degrees with snow & ice and a number of heavy rain storms. The jacket is of very good quality and has kept me totally warm and dry from my head to knees (I’m 5”2 so it’s long on me, which is great). The hood also has a peak to keep the rain off.
The pockets are a good size (comfortably fits an iPhone 12), all the zips are hardwearing and smooth. The thumb hole is very handy for keeping hands warm and is stretchy / big enough to wear gloves through too.
I haven’t ridden in this jacket as I haven’t ridden in the rain yet but I suspect it would be great too, there’s an opening at the back that is meant for riding.
Overall this jacket is perfect for the winter season, incredibly warm, dry, hard wearing and comfortable - whatever the weather.
For sizing, I’m at UK size 10-12 and bought a medium, which gives me room to wear a hoody / fleece underneath too.

I purchased the Fieldmasta 100g Lightweight Combo turnout rug in September. I was very interested in this rug as it has a darted dome neck and my mare had rubbed part of her mane away the previous year with another brand of rug. I am really pleased with the quality and the fit of the rug for my mare, she is Irish draft, and the dome neck has not disappointed as her mane is now growing back in.

Easy to use website and lovely team to talk to when i had a question.

My order was delivered quickly but unfortunately there was an item missing. I contacted Harry Hall using the online chat but it kept disconnecting me, the lady who I had been speaking with on there - Gemma - then took the time to call me instead and arrange for the item to be sent out again. Mistakes happen but I was extremely impressed with how quickly the issue was resolved and felt Gemma went above and beyond when I was disconnected from the online chat

Nice easy shopping experience
Many thanks

Fast, efficient ordering and delivery and with a superb customer services team who are responsive and knowledgeable and worked with me to achieve everything I needed.
Thank you. I am really impressed!
Carolyn McGregor
Equine and Animal Osteopath
Petersfield, Hampshire

I made a call to get insurance for my son and within ten minutes the cover was sent straight to my phone.very quick and efficient and very pleasant people to talk to.

Easy to use website. Affordable and easy options.

New horse owner, was able to insure myself and granddaughter to ride our beloved horse knowing that ourselves our house and the public are safe, so peace of mind for all concerned.

Easy to communicate with the friendliest staff who were polite and supportive.

Easy to order

Glad to find an insurance policy that is affordable and covers medical expenses even for an older pony that hadn't previously been insured. Harry Hall was recommended to me and I can quite see why. Thank you.

Very easy to join the club and get my insurance sorted. Very helpful lady on the phone who helped me upgrade my membership to family. Great product, which have all arrived on time. I couldn’t be happier.

Absolutely rubbish customer service. This company is only interested in selling their insurance...not resolving your queries when you have a problem. I contacted them to return a pair of leather riding boots as they were too slim in the calf. They advised me they would send a return label in the post which never showed up. When I contacted them again they said I would have to pay for the return as they do not provide free returns. I queried this again given that the information provided initially was incorrect and eventually they agreed to send out a free return label as a 'goodwill gesture'. Two weeks later I called them as I had not received a refund. They asked me for the tracking ID which I did not have as it was a free return label. As I could not provide this information they just said it can take up to 14 days for a refund to go through. They did not ask for any other details or even try to help with my query. Understandably not happy I asked for a manager to call me back. I never received a call. Eventually I got an email. No apology....just a reiteration of the fact that it was up to me to provide a tracking reference. Eventually I received my refund but the experience was so bad that I will never buy anything from this company again. My advice to them would be to employ more honest and professional staff. Management is very poor.