Best customer service that I've ever received! We had a little hiccup with our order and then with shipping, but both were handled via email in a very timely, respectable fashion. Very, very impressed... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
A wonderful company with amazing customer service. I had an issue with the playpen having some flaws with the gate not opening properly and contact customer service. I received a reply within 24 hrs... Mehr ansehen
Unternehmen hat geantwortet
I love our Haarpa baby playpen. I have great peace of mind knowing that the materials are non-toxic. Originally ordered a smaller size because I didn’t want the baby’s things to take over the living r... Mehr ansehen
Unternehmen hat geantwortet
This store is a scam. I tried to return a defective item, and they said they would issue a full refund without me having to return the product. It has now been over four weeks and I have still not rec... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We at Harppa believe the most meaningful parts of parenting aren’t always the biggest milestones they’re the little moments in between. The quiet victories. The messy beginnings. The shared smiles that make it all worthwhile. That’s why we create baby gear made to grow with families and support them through real life not just the picture-perfect parts. With simple design, lasting quality, and care that shows up in the details, our products are here to make everyday parenting feel a little lighter, a little kinder, and a lot more connected. But Harppa is more than what we make its the community we build along the way. From first-time parents to growing households, we show up to support, listen, and grow together. Every product is a promise: to last through more than one child, to adapt as needs change, and to help families spend less time worrying and more time enjoying the moments that matter. Because when we invest in the little things kind words, good design, shared support we create something lasting. We create a world where families feel seen, supported, and never alone.
Kontaktinformationen
Vereinigte Staaten
- care@harppababy.com
- harppababy.com
4.0
Gut
65 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
They are a SCAM!
They are a SCAM!! They advertise things not in stock, take your payment and do not ship item. They do not have a working phone number either. The number on the site is fake. Be ware!! Terrible service. I never got my item, thank goodness I purchased with credit card I could report to.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Harppababy
We’re so sorry to hear about your experience, but we couldn’t find any email or order record under your name. Could you please let us know where you placed your order and share your order number with us? It’s possible the purchase may have been made through a non-official seller, which could explain the issue. We’d love to help you look into this and make sure you’re supported properly.
Looks good, good to the touch but a little flimsy
The wood panels are finished nicely and feel like good quality. However I was disappointed by the plastic parts joining the wood panels together. Especially the straight ones. It leaves a flimsy feeling frame that my child can push back and forth. It was easy to assemble but would like the final structure to be more rigid.
15. Oktober 2025
Antwort von Harppababy
Thank you for your thoughtful feedback! We’re happy you liked the wood finish and quality — and we’ll look into improving the frame stability in future updates.
The One star is for the fact that I…
The One star is for the fact that I received it in decent timing and it was already put together.
It feels unsafe, the safety bar is wobbly.
Seems easy to tip.
12. Oktober 2025
Antwort von Harppababy
We’re truly sorry to hear this, and we completely understand how concerning that must feel. Thank you for letting us know about the wobbly safety bar; we’ve already shared this with our product team to review right away. Our customer service team will also reach out to make sure everything is properly taken care of for you and your little one.
Excellent customer service and excellent product!
I couldn’t believe it when customer service quickly responded to my “shot in the dark” request to switch the delivery address to my daughter’s home instead of mine a couple days after I had placed the order. They did it happily and shipped it quickly. My grandson loves it and the grayish blue is so tasteful and looks pretty in their
kitchen.
14. Oktober 2025
Antwort von Harppababy
Thank you so much for sharing this sweet story
Shipping was fast
Shipping was fast! We had plans to go to an orchard and pumpkin patch with our son and I, not thinking, purchased this at the LAST MINUTE for it. I had put it in my cart ages ago and completely forgot about it. I told my husband that it would probably not come on time and we'd have to carry him most of the day since his stroller isn't all-terrain. Well, this arrived within four business days and I was saved! So awesome! It's also an AMAZING rig and my son (22 months) LOVES IT. We wheeled him around without any fussing for ages. It has room to spare. He's our only baby, so we used the second seat for his diaper bag. Worked perfectly! Thank you, guys!
13. Oktober 2025
Antwort von Harppababy
Thank you so much for sharing this wonderful story — we loved reading it! We’re so happy your wagon arrived just in time for your pumpkin-patch adventure, and even happier to hear your little one enjoyed the ride. The extra space for the diaper bag is such a smart touch! Sending lots of cozy autumn vibes to you and your family.
Amazing customer service
Amazing customer service! Thank you due the replacement of the item. Will purchase again.
4. Oktober 2025
Antwort von Harppababy
Thank you! We’re so happy we could help — your support means a lot to us, and we’d love to see you again soon.
One of my F pieces is defective
One of my F pieces is defective. It has pre-drilled holes on only one side. I will request a replacement and/or try drilling holes but this issue has already meant the stool has been sitting half assembled for 2 days instead of being a quick 25 minute job.
Update: Harppa did respond very promptly and nicely to a request I made offering to send a replacement part in 15-18 days. I drilled the hole myself instead so I could get it done sooner and do like the stool a lot. It seems study with a broad base and the adjustable levels will be great in a few months.
5. Oktober 2025
Antwort von Harppababy
We’re so sorry about the defective part — that must’ve been frustrating. Our team will contact you to send a replacement right away. Thank you for letting us know!
They fixed MY mistake promptly
I screwed up the order and listed my home as the shipping address instead of son/ daughter-in-law . My backup plan was to UPS my order to my son/ daughter-in-law once it arrived but, I saw a contact at the bottom of my order and sent them a message advising them of my mistake with the correct info and to my surprise they responded the next morning and corrected the order. 😋
I was thrilled and impressed at their promptness. My son/daughter in law’s gift arrived shortly after and they love it!
8. Oktober 2025
Antwort von Harppababy
Thank you for sharing! We’re so happy we could fix the address quickly and that your family loves the gift! 💕
Easy assembly
Easy assembly. Mostly assembled at arrival... Happy with initial use.. Four stars because I want to use it a while and re-evaluate....
8. Oktober 2025
Antwort von Harppababy
Thank you for taking the time to share your feedback. We’re glad to hear the assembly was easy and that your first experience has been positive. It makes sense that you’d like to use it a bit longer before giving a full review. We hope it continues to meet your expectations, and we’re here if you need any help.
I ordered through a baby website
I ordered through a baby website. Clicked on the recipients address for it to be delivered there. Instead it was delivered to my house bc you went by the Apple Pay address instead of the website. I reached out and you refused to redeliver to the mom to be. So I lugged it to the Parcel Store in my town and paid $40 more to have it delivered to the right address. Never again Harppa.
30. September 2025
Antwort von Harppababy
We’re truly sorry for the trouble this caused. Normally, we’re able to update the shipping address before the order leaves our overseas warehouse. In this case, because our system is set to ship automatically within 12 hours, the package was dispatched before any changes could be made. Once it was with the carrier, we unfortunately couldn’t intercept it, which is why the address couldn’t be modified.
We understand this led you to spend an extra $40 to get it to the right place, and we’re really sorry for the inconvenience. Our customer service team has already reached out to you to follow up.
Antwort von Harppababy
Thank you so much for sharing your feedback. We’re happy to hear that it was easy to put together and that you’re pleased with how it looks. Glad everything’s going well so far!
Beware of terrible return policy
Beware of terrible return policy! They make the buyer cover return shipping, which was fine with me, but if you keep scrolling to the bottom of the returns page, you'll see they also charge a "25% restocking fee". So many brands care so much more about their customers in today's world than Harppa does. I will not be buying from them again and most definitely will be sharing this information with every young parent I know.
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Harppababy
Thank you for taking the time to share your feedback. We truly understand how frustrating unexpected return costs can feel, and we’d love to offer some clarity on this.
Many baby product brands in the U.S. — including Delta Children, UPPAbaby, and others — also apply restocking fees ranging from 20% to 30% for non-defective returns. The reason behind this is that baby products require the highest standards of hygiene and safety. Once a product has been opened or shipped back, we can’t verify the storage or handling conditions during transit. To strictly follow international infant product safety guidelines, these items must go through an irreversible disposal process, even if they appear unused.
For items that are unused and pass our triple inspection process (packaging integrity, safety check, and hygiene evaluation), we regularly donate them to families in need to avoid waste. This inspection and donation process also incurs significant operational costs.
As a young brand, we’ve chosen to be transparent rather than quietly absorbing or hiding these costs in product pricing. Return shipping and inspection fees together typically account for around 25% of the product price. This is why our policy clearly lists the restocking fee toward the bottom of the page, so that everything is upfront for our customers.
We’re truly sorry this experience felt disappointing, and we appreciate your honesty. Our goal is always to offer the best products for families while staying committed to safety, integrity, and community care. If you have any questions, we’d be more than happy to discuss further.
Awesome product
Awesome product. We would highly recommend. Our 18 month old loves her new wagon. Has a ton of room for her and storage space for everything we need to go out and have fun!
5. Oktober 2025
Antwort von Harppababy
Thank you so much for the wonderful feedback. We’re so happy to hear your little one is loving the wagon and that it’s making your outings easier and more fun. We truly appreciate the recommendation!
Everything went smoothly with my order
Everything went smoothly with my order, and it came in a timely manner.
4. Oktober 2025
Antwort von Harppababy
Thank you so much for your kind feedback. We’re really glad to hear that everything went smoothly and your order arrived on time. We truly appreciate your support!
Safe and well made products
Easy to order. Communication was prompt including update of delivery. Delivery of product was very fast. The crib is top of the line. I have already purchased the large playpen and my grandson loves it which helped make my decision for the crib.
1. Oktober 2025
Antwort von Harppababy
Thank you so much, Wendy. We’re thrilled to hear that both your ordering experience and the crib met your expectations. It means a lot to know that your grandson enjoys the playpen and that it helped shape your decision. We truly appreciate your trust and continued support!
Best customer service
Best customer service that I've ever received! We had a little hiccup with our order and then with shipping, but both were handled via email in a very timely, respectable fashion. Very, very impressed and will be ordering other Harppa products in the future for our grandchildren. The wooden play yard is just what we desired & expected. Thank you Harppa!
29. September 2025
Antwort von Harppababy
Thank you so much, Cindy. Your kind words truly mean a lot to our team. We’re so glad we could resolve everything quickly and make the experience a positive one for you. It’s wonderful to hear that the wooden play yard was exactly what you were looking for. We truly appreciate your trust and look forward to supporting your family again in the future.
Great quality material and arrived…
Great quality material and arrived faster than expected. Updates on tracking system are fast and accurate also
24. Juni 2025
Antwort von Harppababy
Thank you so much for your kind words! 🌟Enjoy your purchase! 💛
Missing pieces
Product is fine. But pieces were missing and when I contacted I was told that the pieces were out of stock and it would be another 2 weeks.
24. Juni 2025
Antwort von Harppababy
We’re truly sorry for the wait! Due to limited production capacity, this batch was on pre-sale, and the arrival was unfortunately delayed. We apologize for keeping you waiting and will work on improving our inventory control going forward.
If you have any other questions or need further assistance, please feel free to reach out to us at care@harppababy.com — we’re happy to help!
Pleas give me the job
I am very intelligent boy pleas take your my job
25. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Harppababy
Thank you for reaching out! If you’re interested in applying for a position with us, please kindly send your CV to marketing@harppababy.com. We look forward to reviewing your application!
A wonderful company with amazing…
A wonderful company with amazing customer service. I had an issue with the playpen having some flaws with the gate not opening properly and contact customer service. I received a reply within 24 hrs and had multiple emails with Yuri, who did everything she could to make sure a new gate was sent out asap. An extremely reputable company with great quality pieces and amazing customer service. I will definitely recommend Harppa products to anyone. My baby girl loves her playpen and its aesthetically pleasing also as an added bonus!
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Harppababy
Thank you so much for your kind words and for taking the time to share your experience with us! 🌸
We’ve already shared your message with Yuri, and it truly made her day! She’s so glad she could help.
Wishing you and your baby girl many more happy, playful moments ahead!
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