Hampton Lovett Consultant Surveyors Ltd 

I just received a spam email from them. It was sent to an address which is visible online but is otherwise never given out as a contact address.

Spam email received. I’ve only had the email a week and it’s impossible I have ever subscribed to anything. I’ve asked the company six times to confirm how they obtained it. No response. They can’t even write an email instead on writing my company in their spam email they used my advertising strap line as my company name. I don’t want my details removed I want to know how they obtained my new email and what company they used to source it. I’ve asked repeatedly but they can’t and won’t answer I get passed from one company idiot to another. I have reported them to GDPR for a breach of data.

This is my 2nd review, the first was similar to most business on here, "was promised but never ever delivered"
They are very good sales people, but never get any results. My first review details the issues and advised people to not use this company, they call me, offered me a full review and appeal if we took the review down. We stupidly listed and gave them the benefit of the doubt... more fool us! As per nothing was done other than us taking down our first review. Do not trust this company and do not waste your money on their promises..

spam email received over and over again. They apologise on others reviews but how about you just don't break the law and stop sending spam email. You can't even cite legitimate interest as i don't have an office. If I ever did, I'd never work with you.

I'd never heard of this company until they sent illegal spam to my personal email address offering to reduce my business rates.
Even if I paid business rates I wouldn't use a company that blatantly breaks the law like they do.

Be careful if you are planning to use this company. My business paid HL over £2k back in August 2022 on the assurace of a reduction in our business rates.

The chap from HL came out on site and confirmed that he didnt see any hurdles in our business receiving a large reduction. On the back of this we paid the £2,289.12 admin fee for HL to make the application.

Earlier this month we recieved notiication from the VOA that no reduction would be given. Nobody from HL bothered to get in touch.

I have continually had to follow up with HL to receive responses back to my messages and my reveiw here is only being posted because I asked for a member of their team to call me back to discuss our case last Monday. (I was advised that someone would call back within the week, but nodbody did, shock!)

It seems this company is keen to take your money and make lost of assurances and promises that they cannot keep.

Fake call wishing to discuss the overdue rates assessment appeal. When asked for the details of which of our properties they were referring to, they hung up. Clearly a scam operation

I run a charity, and pay no commercial rates, we received an email from Hampton Lovett today stating.
“ My name is Sophie I am writing you to as we have noticed that there is an unclaimed Business Rates credit note against your property”

Obviously this is a lie designed to draw you in to some elaborate scheme.

We engaged this company back in 2017 to challenge our business rates. Unfortunately, we were based in Wales and were then subject to the Wales' VOA method of working - put a file on the shelf and forget it is there. However, since then the Welsh VOA has updated in May 2023 to use the English system. Meaning things can not be left unattended.
Regardless of the above delays HL (Hampton Lovett) kept sending us letters informing us of the delay and their lack of progress, right up to late 2022.
The killer has been that the VOA, requested in 2019, for further information to be supplied by HL. Their request was ignored by HL, consequently, the VOA closed our case. No notice of this event was sent to us by HL.
We are in receipt of letters from HL since 2019 continuing the theme that they were still working on our case.
A few times I have called HL requesting further updates and promised each time thta I would receive a returned call, none were received.
June 2023 I called the VOA for an update to be informed that they have updated to the English system. Consequently I was awaiting for something from HL. Guess what, noting was received!

I have recently (July 2023) called their offices again a couple of times requesting to speak to the MD. So far as of 19/07/2023, no return call has been received.

They clearly do not know what they are doing.

My advice would be DO NOT USE this COMPANY, avoid at all costs. Only use them if you want to throw away your money.

In response to HL's response to my review.
I spoke to HL via Telephone this morning, quoting their reference to my case, dated 16/09/2021.
Letter reads: We write with reference to the above matter, which has been allocated to our Negotiator EE..... As you will appreciate, the past 18 months have been challenging time for all of us, whether we are Ratepayers, Rating Consultants or the Valuation Office Agency (VOA) itself.
So far as the appeal against your rateable value is concerned we can confirm that we are preparing to make further submissions to the VOA..........

I leave it up to the reader to decide the meaning of their response to my review and my general concerns that they do not know what they are doing?

We engaged this firm in Oct 2021 for 2017 rates review paid the full fees and till date nobody has bothered to give us a satisfactory response. Our check and challenge deadline was almost missed once, if we had not chased them for an update. it's absolute scandal this firm till date nobody is seriously addressing our request and no effort is being made to process our application. it's been almost 2 years and we are still waiting for them to do anything.

Please AVOID this company.
I like many businesses on these trust pilot reviews have been totally mislead by Hampton Lovett regarding my claim against business rates. As a new small business owner who has struggled through the last couple of years their behaviour is nothing short of disgusting
This is not a Fake review and currently reporting this company through the Financial Ombudsman.
I am currently waiting for a satisfactory outcome since May 23 and have yet to hear from them despite assurances that my case was sitting with the MD and litigation team. I can provide names of the team I have been speaking to plus a huge amount of emails to support my case.
Unfortunately I had to give 1 star to be able to write this otherwise it would have been none

We receive emails from them every day. The emails state that they have reviewed the rates our business is paying and that they can reduce the amount we pay. This is impressive as we have no premises in the UK and therefore pay no rates. They are clearly therefore lying when they state they have carried out a review. They are also lying when they say their surveyors are in our area. How can they be, when we have no UK premises!

Would you trust a company that sends out daily spam emails with such a clear intent to deceive? Neither would I.

Absolute con!! Seeking a winding up order against this company for non- refund of failed appeal on no-win, no- fee contract.

Update: Hampton Lovett are desperately trying to remove the review, by saying they have no record of our order.

We have submitted the order form, email dialogue and winding up petition to Trustpilot, who have now verified this.

Hidden in the contract is a second rates review with a substantial cancellation fee. It isn't mentioned by their sales staff when signing the agreement. It isn't until a couple of years later when they try to start a second case which in all likelyhood, will have no additional benefit to the client that we became aware of it. I've explained I was unaware of this but they are threatening court action without performing any work. Stay away from them.

Absolute con!! Seeking a winding up order against this company for non- refund of failed appeal on no-win, no- fee contract.

An extremely dodgy company. I posted a one-star review about their mis-selling their services. They approached me telling me that they could get a massive rebate for me on my 2017 business rates valuation and charged up-front. Then the VOA re-valued all business rates to take effect in April 2023. Hampton Lovett immediately invoiced me for a cut of the new reduction. This was not something that they were contesting. Indeed when I checked with the VOA Hampton Lovett had only just, over 9 months down the line, started challenging my 2017 valuation. The new 2023 was a VOA initiative and they had not had any contact from Hampton Lovett.

Hampton Lovett eventually withdrew their invoice, this was after repeated threats of court action to instruct debt collection, but would not return the up-front payment for work they had only just started.

Now Hampton Lovett are sending me new emails trying to get me to use their services - their record keeping is so good that they don't even know that they have been in contact with me for over 18 months already at the same business.

Avoid like the plague

This company sent a rep to cold call on us a couple of years back, promising rebate refunds of thousands and thousands and more or less said this rebate would be guaranteed. We paid them around £4000 to do the appeal for the first rate period. Communication was terrible and we barely heard anything until I started chasing. They kept asking for the same information. In August 22 they started to talk about the next rate period appeal but we raised concerns and said we wee not interested in pursuing this, unless and until they achieved success in the first appeal. In February 2023 we were informed our appeal had failed. They then invoiced us for a further £4000 for the second appeal. We kept asking them to send the report as to how they had decided a second appeal would have merit but we got no response and then in April they said they would put the matter with debt collectors as we had not paid. We responded asking to receive a copy of their
code of practice regulating business rates consultancy work as well as the complaints procedure to raise
the matter with the RICS/IRRV and RSA. So far nothing. It appears many others have had similar. I am now considering legal action against them.

I would also mirror the views of the 1 star reviews below as so similar to my situation - sales guy said he was on name terms with the barristers that handled the cases - paid the fee up front and have had nothing in return for the false claims they hook you in with - Regularly phoned up to ask how they were going along and excuses every time - i have been approached by other companies and said i was being sorted by Hampton Lovett and paid upfront they commented only company that does that and they have a terrible name in the industry - latest is that they sent me an additional invoice for the next period and threatened me with going to Creditsafe if my business did not pay up - my accounts team did pay this just to keep them off our backs as the lady called nearly every day when i said do you enjoy your job she said no i would rather be working in Sainsburys!

EDIT**
Although in Hampton Lovetts response, stating they couldn't find my information, I have since received a a letter demanding I remove this review or legal action will be taken.

I would advise not using this company. We paid almost £2000 to make our claim against our business rates2017-2022. They pressure and chase to get this money and promise the world and when their "surveyor" visits he tells you about the stacks of cash you will be owed and how quick the process is.
After they had their money it was almost impossible to get any updates. Constant chasing to be told it had been moved to another stage which will take X months. 18 months later to be told we weren't successful but decision would be appealed. More chasing to be told it wouldn't be appealed as "from what I can see I don’t believe there will be any grounds for them to change their mind". So what was the point in the first place? AVOID AVOID AVOID