I bought two pedicure sets as gifts, but unfortunately, when they arrived, one of the items had completely leaked and damaged both gift boxes. I contacted Hairways and within 24 hours, I had rece... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great product which works well and at a very competitive price. Super quick delivery too. Highly recommend 😊👍
Unimpressed with my first order which was put through on 2nd July and was scheduled to arrive by 8th July, it is now 13th July. I sent emails on 9th July and 11th July asking for an update, and receiv... Mehr ansehen
Unternehmen hat geantwortet
Easy to navigate website. Found what I needed easily. Great price. Fast delivery to Northern Ireland.
Unternehmen hat geantwortet
4.2
Gut
37 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Hairways
Thank you, Robert, for your fantastic review. We’re delighted to hear that you received excellent customer service. We really appreciate your support and look forward to helping you again in the future.
Quick delivery super product
9. Juli 2026
Antwort von Hairways
Thank you for your lovely feedback, Wendy. We’re delighted that your order arrived quickly and that you’re happy with the product. We really appreciate you shopping with us and hope to see you again soon.
Antwort von Hairways
Thank you so much for your lovely review, Corriene. We’re delighted to hear that your order arrived quickly and that you were happy with everything. We really appreciate your support and hope to welcome you back again soon.
Great Company - you won’t be disappointed!
Easy ordering process and clear communication. Great product at a great price. Speedy delivery and products well packaged. Fantastic customer service overall! Thank you!
8. Juli 2026
Antwort von Hairways
Thank you for such a wonderful review, Anna. We’re so pleased that you found the ordering process straightforward and were happy with the communication, delivery, packaging and value. Your kind feedback means a great deal to our team, and we look forward to serving you again.
Unimpressed with my first order which…
Unimpressed with my first order which was put through on 2nd July and was scheduled to arrive by 8th July, it is now 13th July. I sent emails on 9th July and 11th July asking for an update, and received no reply. Gave 1 star as they seemed to ship the next day 3rd July. The Royal Mail app has been unable to locate my tracking number from day of shipping. I would've been happy to work with delayed delivery, but the non response to my emails (each sent to separate email addresses as advised on the confirmation email) means that I now just want a refund- unsure whether I will get one though. Disappointed as they had such good reviews, just as well I didn't put through a bigger order as their prices were temptingly reasonable. Just goes to show...
3. Juli 2026
Antwort von Hairways
Dear Mrs Leong,
We are very sorry to hear about your experience and sincerely apologise for the delay in responding to your emails. We have recently been experiencing technical issues which meant that, unfortunately, we were unable to see your messages when they were originally sent.
We completely understand how frustrating and disappointing this must have been, particularly with this being your first order from us. Customer care is extremely important to us, and we are genuinely upset that we have let you down on this occasion.
A member of our team has now attempted to contact you directly to resolve the matter and provide an update regarding your order. Please accept our sincere apologies once again for the lack of communication and the inconvenience caused. We hope we can resolve this promptly and restore your confidence in us.
Kind regards,
The Hairways Team
Antwort von Hairways
Thanks for your review Roy. We are so happy you are happy with your order and our service. We really appreciate your feedback.
Delivered very promptly and product…
Delivered very promptly and product just as described. Thank you
30. Juni 2026
Antwort von Hairways
Hi Jennifer, thank you so much for your lovely review. We’re really pleased to hear your order arrived promptly and that the product was exactly as described. We really appreciate your feedback and hope to welcome you back again soon.
Great price and quick delivery
25. Juni 2026
Antwort von Hairways
Hi Carole, thank you for your kind review. We’re so pleased you were happy with our prices and quick delivery. We really appreciate your support and hope you enjoy shopping with us again soon.
Good online seller
Ordered my item online and it arrived quickly and was well packaged.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hairways
Hi, Thank you so much for your lovely review. We’re really pleased to hear your order arrived quickly and was well packaged. We truly appreciate your support and hope to serve you again soon.
Order #1145 – Incorrect Dispatch & Zero Support
Professional Misconduct: Order #1145 – Incorrect Dispatch & Zero Support
內容：
I am writing this public notice to warn potential customers about the unprofessional and fraudulent nature of this business.
I placed order #1145 on June 22, 2026. I purchased the "Wella Straight Neutralizer (Emulsion Cream)," but the warehouse dispatched the "Wella Perform Perm Neutralizer (Liquid)" instead. These are entirely different chemical formulations—orange cream for hair straightening versus purple liquid for perming. As a professional, I cannot use the incorrect product, and the item sent is useless for my services.
Despite providing clear photographic evidence of the error alongside the invoice, this company has completely ignored my communications.
1. The phone number listed on their website is invalid/fake.
2. My formal emails have been met with total silence.
3. Their "Customer Support" is nothing more than an automated chatbot that admits it cannot process returns and confirms there is no human support available.
This is a clear failure to fulfill a contract and a complete lack of accountability. I am now forced to dispute this charge through my payment provider. Avoid this business at all costs; they take your money and provide zero support when they make mistakes.
23. Juni 2026
Antwort von Hairways
Our phone number is not fake and is answered during our normal business opening hours. Our team had sent the wrong item and your email was replied to the next WORKING day. The correct item has been sent to you along with a prepaid returns label for the incorrect item shipped. Apologies for the error in packing. This was resolved within ONE working day. By way of apology we will send you a personal discount code to use on your next order.
Antwort von Hairways
Thank you so much for your lovely review. We’re delighted to hear that you’re happy with our selection of colours and our service. Your feedback means a lot to us, and we truly appreciate you being such a valued customer and part of the Hairways community.
Amazing
Great pricing, friendly staff, and a great variety of products.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hairways
Thanks for your review. We are so happy that you liked our service and our products.
Very quick service
Very quick service, nicely packaged and great price. Would def use again
24. April 2026
Antwort von Hairways
Thank you so much for your lovely review, Michele. We’re really pleased to hear your order arrived quickly and was nicely packaged. We truly appreciate your support and hope to welcome you back to Hairways again soon.
Antwort von Hairways
Thank you for your kind review, Karen. We’re so glad you found the purchase easy and were happy with the product and fast delivery. We really appreciate you taking the time to share your experience.
Great customer service
Great customer service, amazing products
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hairways
Thank you so much, Grace. We’re really happy to hear you had a great experience with our customer service and products. Your feedback means a lot to us.
X-Treme Professional Baby Monster
Amazing company responds and ships fast I recently got the X-treme professional baby monster clipper, the clipper is an amazing quality product nice and comfortable in hand when using it produces top quality blends and eliminates bulk with ease would recommend this clipper to anyone new or old to barbering
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hairways
Thanks so much for your review. We are so happy you have enjoyed your order and our service. Thanks for being part of the Hairway's Community.
Really helpful and friendly staff in store
Really helpful and friendly staff in store. I’m really happy with the service. Amazing products as well. I love the Nixon age defence Serum and OSMO deep moisture mask I just bought. My hair feels really hydrated and stronger already. Love it.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hairways
Hi Anna, We are delighted to hear you enjoyed your order. Thanks for your order and being part of the Hairway's community. We are so happy you enjoyed the Nixon and OSMO products you bought and our service.
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