hackajob Bewertungen 1'472

Antwort von hackajob

5. Mai 2026

Hey Mike,

Thanks for the feedback here, I'm sorry you found it hard to get in touch, the AI assisted chat should have provided an email, I've raised a ticket to investigate this, the majority of candidates however get in touch by responding to any of the emails we've sent out whether they relate to matches, interviews or your initial go Live email - but this is a clear issue we need to resolve and we'll prioritise making it more obvious how to get the support you need.

With regards to the roles you've seen externally not showing as matches, your profile is being assessed against roles all of the time, if we didn't show the role it means there's something about your profile that doesn't align to the role, whether that be based on the location/radius, salary, skills, eligibility, there are a lot of criteria we're assessing, we only show roles where you match all of the criteria as we don't want to be just another service creating noise for candidates and companies alike.

I've requested information, if you'd be happy to share your details I'd like to reach out and see what I can do to help.

Antwort von hackajob

5. Mai 2026

Hi Jordan,

Thanks for getting in touch with this feedback, I'm sorry to hear we haven't delivered against expectations so far.

I appreciate it's frustrating when we inform you about a match which you're then rejected for, while we can never guarantee all matches will lead to success, on average, we're able to generate interviews from our matches at 3x the standard market rate - due to that, pre-filtering the match system does around salary, location, skills etc.

Although when your own experience doesn't reflect this stat, I do understand the disappointment, I can however assure you all roles advertised on the system are 100% legitimate and I want to focus on some practical solutions.

I've asked one of the team members to reach out with any profile setup advice they can offer & have flagged your profile to our CS team to see what they can do to help highlight it.

Antwort von hackajob

4. Mai 2026

Hey Sambit,

Thanks for getting in touch on this, I've dropped you an email as I'd love to set up a call and investigate this further.

The summary should be based entirely on the information you've added to your profile, I'm keen to understand which element doesn't align as I appreciate it must be frustrating to feel it doesn't represent you.

Thanks,
Phil

Antwort von hackajob

5. Mai 2026

Hi Michael,

I'm sorry to hear this, this does happen from time to time where the role pauses between the notification being sent and you logging in to take action, I can see in this instance it was under 12 hours, which I appreciate is frustrating.

We are working on solutons here, on the one hand simply showing that paper trail so you don't feel misled, and on the other hand working with companies to try and ensure roles stay open for as long as possible.

Antwort von hackajob

30. Apr. 2026

Hi David,

I'm sorry to hear you had trouble logging in, I've reached out directly to help resolve this.

Antwort von hackajob

24. Apr. 2026

Hey Tankala,

I'm sorry to hear you haven't heard back from J.P. yet, although it looks like it's only been a week since you applied. Some roles can be open for up to 30 days before reviews take place.

With regards to applying to other roles, whenever a role matching your profile is added, we'll inform you. Where roles don't match, whether due to eligibility, skills, location or other factors, we won't show you them, as we don't want you to waste time applying to roles that won't have a good chance of progressing.