Wir sind schon mehrmals als Gäste bei Ihnen zum einem Familientreff vor Weihnachten. Die Teile der Familien leben in der Schweiz und im Tschechien und Ulm befindet sich in der Mitte der Entfernung... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Inzwischen hat sich der Customer-Service von Guest Reservation zurückgemeldet und zeigt sich kulant. Das ist sehr erfreulich. Kundenfreundlichkeit hat offenbar Priorität, auch wenn es nicht von Anfan... Mehr ansehen
Unternehmen hat geantwortet
ich hatte die hotelbuchung samt hoher (72 euro) bearbeitungsgebühren zeitgerecht storniert, die gebühren waren auf der Homepage NICHT ersichtlich und für mich viel zu hoch . mein schreiben blieb jedoc... Mehr ansehen
Unternehmen hat geantwortet
Mir wurde ein Zimmer angeboten , beim Buchen gab es dann eine Fehlermeldung. Daraufhin gab es das Zimmer nicht mehr und ich musste ein teureres buchen!
Unternehmen hat geantwortet
Unternehmensdetails
Über Guest Reservations
Vom Unternehmen geschrieben
Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
Guest Reservations has a good Customer Review Rating across the web, making it one of the most trusted platforms for online hotel reservations. Find customer reviews below, or read featured Guest Reservations Reviews.Is Guest Reservations Legit?
Guest Reservations is a legitimate, well-known independent travel network that's been around since 2016. Guest Reservations customers consistently rate the company high due to their exclusive deals, leading customer service, and huge selection of hotel inventory.Guest Reservations Support:
Need help with a booking? The Guest Reservations Customer Care team is ready to help.Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Guest Reservations™ Is Top Rated!
Vom Unternehmen geschrieben
- Trusted by Millions
- Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
Kontaktinformationen
Vereinigte Staaten
- (855) 470-1527
- customercare@guestreservations.com
- guestreservations.com
3.9
Gut
69'755 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Schriftwechsel nur in Englisch
Schriftwechsel nur in Englisch, Bei Stornierung innerhalb von 24 Std. wurde der komplette Betrag trotzdem auf der Kreditgarte belastet . Unseriöses Geschäftsgebaren.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Guest Reservations
Hello Winfried,
We're sorry to hear that your experience with Guest Reservations wasn't up to par. As a company, we take customer satisfaction seriously and want to help every traveler have a great experience.
As an independent travel network that works with 100,000 hotels worldwide, we're required to follow each hotel's cancellation and refund policies, which unfortunately means we don't have complete control over the customer cancellation and refund process.
We do our best to be transparent about policies and to make sure they're clearly stated on our website, so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Car
Guest Reservations täuscht Verbraucher mit Website und versteckten, horrenden Servicegebühren
Vorsicht beim Anklicken dieser (vermeintlichen Hotel-)Website - diese hier täuscht Verbraucher! Das Look & Feel gibt vor, die Hotelseite selbst zu sein. Auf zunächst angegebene Preise werden horrende Servicegebühren draufgeschlagen, die den eigentlichen Zimmerpreis ad absurdum führen. Gleichzeitig wird erst mit Buchung ersichtlich, dass diese nicht kostenfrei stornierbar ist!
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Guest Reservations
Hello Connie,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Betrug!
Ich kann auf Biegen und Brechen keine Rechnung zu meiner Buchung erhalten, sowie das mir über 150 Euro Servicegebühren berechnet wurden. Das Hotel in dem ich war hat mir eine separate Rechnung für den Aufenthalt ausgestellt, die sage und schreibe 170 Euro weniger betrug. Guest Reservations hat 86 Euro pro Nacht berechnet und das Hotel nur 50. Das ist einfach nur Abzocke und wo bekomme ich die Rechnung??
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Guest Reservations
Hello,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Good und gut zu bedienen!
13. April 2026
Antwort von Guest Reservations
Hello Nikolaus,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Achtung Auschlag Service Fee!
Verlangt NACH Abschluss der Buchung Service Fees
in Höhe von 33,38 €. Erweckt den Eindruck, die eigentliche Hotel-Webseite zu sein. Nicht zu empfehlen!
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Guest Reservations
Hello,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Kostet bei Abschluß mehr wie angezeigt
12. April 2026
Antwort von Guest Reservations
Hello,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Antwort von Guest Reservations
Hello Zeljko,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Telefonat mit den beiden Mitarbeiterinnen
Das absolut hilfreiche und sehr, sehr freundliche Telefonat mit den beiden Mitarbeiterinnen der Reservierung des Hotels :-)
9. April 2026
Antwort von Guest Reservations
Hello,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Antwort von Guest Reservations
Hello,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Ich machte schlechte Erfahrungen mit Guest Reservation
Ich warne vor der Benutzung der Plattform "Guest reservation". Meine Buchungsnummer: 21380362396, Bestätigung: R6012610201. Es handelt sich um eine irreführende Interaktion mit der Hotel-Website. Es fehlen Impressumangaben und die Kontaktmöglichkeiten funktionieren nicht.Nach der Buchung wird sofort de Kreditkarte belastet ohne daß eine Leistung erbracht wurde. Bei Stornierung kann man niemanden erreichen. Emails werden als nicht zustellbar zurückgeschickt. Für ein Doppelzimmer für 2 Personen wurden 580 € aufgerufen, davon 117 € "Service fees". Fazit: Urlaub nicht angetreten weil krank, Geld weg. Dank Guest Reservation.
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Guest Reservations
Hello,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
gebuchtes zimmer war sehr klein
gebuchtes zimmer war sehr klein. kollegen die direckt beim hotel gebucht haben für weniger geld und vorallem keine gebüren hatten deutlich besseres zimmer. nie wieder. sorry
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von Guest Reservations
Hello,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Antwort von Guest Reservations
Hello Jakob,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Gepflegtes Hotel mit unkomplizierter…
Gepflegtes Hotel mit unkomplizierter Abwicklung.
Super Frühstück
23. März 2026
Antwort von Guest Reservations
Hello Uwe,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Einfache Buchung.
2. April 2026
Antwort von Guest Reservations
Hello Wolfgang,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Leider kann man nicht null Punkte…
Leider kann man nicht null Punkte geben. Was dieser Anbieter macht, ist Betrug. Hotelseiten werden imitiert, unverschämte Spesen berechnet,...
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Guest Reservations
Hello Nicole,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Man erhält keine Rechnung
Man erhält am Ende keine Rechnung mit Firmenadresse, sondern nur die Booking-Confirmation, die steuerlich nicht geltend gemacht werden kann.
Die Hotline verweist nur auf die Buchungsbestätigung.
Eine Rechnung nach einer Hotelbuchung zu bekommen, sollte Standard sein - jetzt habe ich Probleme diese bei meiner Firma einzureichen.
Never again!
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Guest Reservations
Hello Marcel,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Nachträgliche Kosten für die Buchung.
Die Seite erweckt aufgrund ihrer Domain den Eindruck, die Hotelseite zu sein. Das Zimmer wurde günstig angeboten, ohne die Gebühren von 32€ zu erwähnen. Erst in der Bestätigungsmail wurden diese angezeigt, was das Zimmer wesentlich teurer machte, als eine direkte Buchung im Hotel. Zudem habe ich für die Service Fees keine Rechnung erhalten, um diese mit meinem Kunden abrechenen zu können.
Für mich ist das nahe ma Betrung. Ich kann nur empfehlen aufzupassen.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Guest Reservations
Hello Oliver,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Betrug
Betrug. Erstellt Buchungswebsiten die täuschend ähnlich den echten Hotelwebsites aussehen, locken mit geringen Preisen um dann eine absurde Servicegebühr on top zu verlangen. Dann buchen sie das Zimmer einfach bei Booking in deinem Namen. In meinem Fall waren es 109 Euro fürs Zimmer und 40 Euro Servicegebühr. Der Gesamtpreis wird erst nach dem Bezahlen ersichtlich, vorher ist er nur an einer einzigen Stelle in Schriftgröße 4 zu sehen, also nicht wahrnehmbar.
Achtet auf die URL!
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Guest Reservations
Hello Jo,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Riesen Abzocke!
1 Übernachtung gebucht, es gab einen Aufschlag von mehr als 200€!
Update:
nach 1 Stern hat man reagiert und 50% zurückgezahlt
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Guest Reservations
Hello,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Warnung vor hoher Abzocke
Für eine Hotelbuchung in Höhe von 76,54 € eine Provision von 40,00 € zu berechnen, halte ich für unverschämt, zumal alles automatisch geht. Leider habe ich die Abzocke zu spät bemerkt, so dass ich es nicht mehr rückgängig machen konnte. Da es sich um eine Geschäftsreise gehandelt hat, zahle ich die 40,00 € aus eigener Tasche. Ich kann nur dringend von der Nutzung von Guest Reservation abraten, es gibt deutlich bessere Alternativen.
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Guest Reservations
Hello Detlef,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.