Company changed their terms of services years after I brought my BBQ and refuse to honour their lifetime guarantee. Avoid at all costs
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Amazing customer service. After researching the Grden Kamado + for several weeks i took the plunge and jumped at the opportunity to buy a black edition when seeing a post on Instagram. Christian provi... Mehr ansehen
Wow, this is such an epic piece of kit. First bought a Kamado from Aldi 2 years ago and progressed towards this ultimate item - Kamado +, the accessories, the soft close lid, the lid catch etc plus th... Mehr ansehen
Absolutely fantastic. Customer service and communication has been excellent. Even more impressed with the V2 in the flesh. High quality all round. Easy to put together and super efficient. I’m particu... Mehr ansehen
Unternehmensdetails
Kontaktinformationen
Unit F, Studham Place, Common Road, LU6 2FU, Studham, Vereinigtes Königreich
- hello@grden.co.uk
- grden.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Grden grills products are of the…
Grden grills products are of the highest quality. The customer service is great.. the company seem to be producing new accessories all the time. They take and listen to consumer feedback. The interaction with the consumers is second to none..
Proper 5* Company and Products
Having dealt with Grden a number of times now, it's consistently a good experience and the products are excellent quality. A very worthy 5*
Great products
Wish i had purchased this kamado+…
Wish i had purchased this kamado+ sooner. Epic bbq and can handle anything you throw at it. Also the price and equipment you get with it are a no brainer
Well pleased
Excellent service and delivery asked a few questions on the chat was really helpful 👍
Great products and great service
I've had my Kamado for the best part of…
I've had my Kamado for the best part of 6 months and it's still like new. The quality is superb and the food tastes fantastic. Still learning and experimenting, that's the fun of out door cooking all year around.
Ordering process ws simple and easy
Ordering process ws simple and easy. Quality item which was delivered very quickly.
Many thanks
First class service..delivery was…
First class service..delivery was excellent on time and goods perfect
Great company
Great company that provides all the information you need prior to purchase and product is great quality
Prompt delivery and very good…
Prompt delivery and very good communication throughout.
The Meater probe is a complete game changer for slow cooking outdoors.
No more guess work and more time to chill with friends.
Great piece of good quality equipment
Great piece of good quality equipment! Top class components and easily controlled temperature. Tried all sorts of cooks with great success! Even bread! Love it!
Best on the market. …
Great product and more importantly fantastic customer service. Took me a while to decide to buy but the team were very patient, understanding and helpful.
When kamado was delivered it had been damaged in transit but again the team sorted it with no fuss. Would highly recommend to all. 👍😍🙃
Excellent white glove service from…
Excellent white glove service from Christian and the Kamado looks amazing … can’t wait to try it out.
Kamado+ Large delivered well packaged…
Kamado+ Large delivered well packaged and built up and working in no time, looks fantastic and holds temperature really well, the accessories mean you don't need anything extra and have everything for all types of cooking, its a great purchase and well worth the money.
Fantastic kamado
Had been looking to buy a kamado for some time and very pleased I decided on the kamado+. The build quality is fantastic and the accessories are first rate. I had to wait for delivery but was kept informed. Excellent customer service.
Great product, but…
Firstly this is a great product, its a shame the peripherals make the experience less great.
The website seems buggy (IOS users). I could not place an order and had to get help via chat, but no solution worked. Eventually someone from IT emailed to say had been reset and to try again. This worked. I except the wait for the Kamado, that’s life these days. However I kept getting emails to say stock was in and place orders while it was available, whilst not getting any delivery update. I contacted again and was told that dispatch would be at the end of the month for arrival 1st Oct. All was on time, no problem there. Before the delivery I did research on how to set up the Kamado. There is very little info on the website. The one set up video is at high speed and does not go into to detail. The other video’s don’t play any sound on my iPAD, so no help there. On the day of the delivery I was sent a set up link, the instructions are next to useless. I spent hours on the internet going through a competitor product (Kamado Joe, which is identical in all but colour!) to work out what bit went where. On arrival after opening the boxes I found that the pizza stone had a chip in it. I reported this straight away, and got an immediate response and apology, and was told I would be sent a replacement. 3 weeks later I am still waiting for the replacement. I have had not response to the email I sent this time.

Antwort von HOUSE OF BBQ INNOVATIONS
Excellent company
Having been shopping for a kamado for a few years I came upon Grden on social media so preordered a Kamado+ large after significant research.
Delivery dates were clearly communicated from the outset, even with the current issues of sending goods from mainland UK to NI.
Order arrived on time with delivery updates clearly communicated. The build quality of the grill is fantastic, definitely on par with the more expensive rival brands.
Throughout the process of ordering both Christian and Sophie have responded quickly to emails, during normal hours and out of hours.
I could not recommend this company enough, having dealt with some larger bbq suppliers in the UK the service and quality of Grden has surpassed them significantly. Great company to deal with and will purchase more products from them.
Best BBQ in town
Unbelievable bit of kit! Best purchase during lockdown without a doubt. Still getting to grips with it all and the sheer amount of gear you get with the Kamado+ (unbelievable). It makes you want to do proper cooks every single time.
Whilst I had to wait on occasions for delivery updates and got various different dates for delivery, service on the whole was pretty good, bearing in mind the issues they had with shipping.
I was in the market looking to buy a Kamado for a long time, and GRDEN Grills literally ticks every single box. Well done guys! 👏
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