Graco UK  Bewertungen 

Contacted the team for advice regarding where I can purchase spare parts for a baby swing. Team were quick to respond and sent me a complimentary replacement part (baby swing cushion). Spoke to Ella who was very helpful and polite throughout. Thank you very much! 10/10 service.

Fabulous customer service.
I have a travelite pushchair for my granddaughter but have unfortunately lost the bumper bar.
I contacted customer service via Facebook messenger to find out if I could purchase a replacement.
Ella dealt with my query promptly, and has sent me a replacement free of charge as a goodwill gesture.
I am absolutely blown away by the level of customer satisfaction from Graco, and would not hesitate to purchase further equipment from this brand for my grandchildren.

My telephone call was answered very promptly. Caroline was understanding of my issue and clear in her instructions. The problem was resolved without difficulty''

Excellent. I phoned on the off chance that Graco may be able to supply me with some springs for a double stroller. Ella was amazing - friendly and helpful on the phone and kept me updated by email throughout. The springs have arrived free of charge.

Horrible company , not understanding at all. Ordered a pushchair Been using it for less than 3 months and rain over has come out from the side . Sent it to graco and apparently it’s accidental damage which is weird as I’ve used it for less than 3 months . For such a big company the quality is poor.
They sent the car seat back same condition didn’t even think to Atleast repair it.
Shame on you

Misplaced infant insert for car seat. No luck finding a replacement so contacted Graco. They responded very quickly and sent s replacement part free of charge. Very friendly helpful staff. Very grateful for their assistance.

Amazing customer service !!
I bought a Graco car seat from amazon 2 years ago . It developed a fault recently with adjusting the height . I emailed Graco for help . They sent someone to collect ...repaired it .. and sent it back . At no cost to myself . From first email to recieving the car seat back was less than 2 weeks . Brilliant .

Fabulous service, Ella was amazing!! So helpful, best customer service I have ever experienced WOW!!! Instant email replies following my phone call to the customer service line I couldn’t be more impressed!! Brilliant thankyou

Amazing customer service from
GRACO U.K. I messaged via Instagram chat and got a reply quickly. Ella was great, polite and very professional in helping me with my high chair cover. She deserves a promotion for this quality of service. Thanks.

I have been very impressed with the service & support given. Ella was helpful, courteous and efficient. Well done Ella and thank you."

I contacted customer services and I had misplaced a part from a car seat that I needed to use again.
Ella helped me and asked a few questions about my product/what was required. I was willing to pay for the product replacement, but the wonderful Ella solved my solution so quickly and offered to send me the replacement part free of charge.
Customer service was incredible! What a brilliant company ⭐️

Graco is a best compny and also graco team is very good and loyable.i am very happy with them

Ordered the new Graco eluma sway swing through kiddies kingdom for our baby due in January. It’s gorgeous and a lovely swing overall however the Swing arrived faulty. They contacted Graco to be told to try it on carpet or a rug neither of which I have and I am still yet to receive a replacement or refund.

Ella from Graco provided great customer service! We wanted to reuse our daughters car seat as we are expecting our second child. Unfortunately, the newborn insert had been in storage previously and after going mouldy had been thrown away. I contacted Graco to see if there was a way to purchase a replacement and they sent me one free of charge. Such a life saver and at a time where every penny counts. Very impressed and will definitely consider buying from this company again.

Outstanding customer service. Excellent company to deal with. Reply promptly and are very helpful

Absolutely incredible customer service! We purchased a baby swing a year and a half ago and put it in the loft when our daughter outgrew it. We got it out of the loft for our second baby and realised that the cover and straps has gone mouldy, so I emailed asking if we could purchase the cover and straps separately to save buying a whole new unit. They sent this out for free as a gesture of goodwill, We didn't have to pay a penny.
We already have multiple graco products and love all of them, but this is the first time we've contacted customer services. Couldn't recommend them more!

Outstanding Customer Service and Support

I recently contacted Graco Baby UK regarding a replacement part, and I was genuinely impressed by the level of service I received. From the beginning, the communication was clear, professional, and friendly. My request was handled promptly, and I was kept informed throughout the entire process.

Ella, in particular, was extremely helpful and attentive. She ensured everything was sorted quickly and with care. It’s rare to come across customer service that is both efficient and thoughtful, but Graco really delivered.

Thank you for making the experience so smooth and stress-free. I feel confident and supported as a customer, and I wouldn’t hesitate to recommend Graco to other parents.

"I must say that the support I received was exceptional, up and beyond the call of duty! So, yes I was extremely satisfied with Sarah, whom I dealt with. Definitely 5 star rating!" It was for a harness for a Graco Car Seat. The bonus was it was sent free of charge!

I had bought a second hand highchair that came without a tray, so contacted customer services to see if it was possible to get a tray separately from them. The customer service was great and they are so friendly and helpful! Definitely recommend as a brand as they are so helpful and sell great products! Very happy 😊

I managed to lose the buckle cover for my little girls car seat and after searching online was really worried I couldn’t find a replacement! I reached out on social media and Ella responded as soon as they were open and has arranged for the part to be sent to me! Extremely grateful x