Thanks to Gotovan I can enjoy lovely parcels sent from my family in Spain to Scotland. The service is faultless and the team is really nice and friendly, with an honorable mention to Juan Luis who ke... Mehr ansehen
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Das sagen Bewerter
Muy buen servicio. Cogí esta empresa por las reviews y recomendaciones en otras redes sociales. Me mudé de Londres a España y la experiencia fue buena. Domingo SIEMPRE estaba atento al móvil, me llama... Mehr ansehen
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The service is outstanding. Very quick responses and always in a friendly and caring way. The parcel was collected and delivered on time (even quicker than expected) in an impeccable way and the deliv... Mehr ansehen
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I highly recommend this company! They are incredibly helpful and responsive at any time of day. They always get back to you quickly and are happy to help with any questions or concerns you may have... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
GotoVan is a leading courier services company that has been serving the transportation needs of individuals and businesses for the past 4 years. We specialize in the safe and efficient delivery of packages and provide reliable removal services across the United Kingdom, Spain, Portugal, France, Balearic Islands and Canary Island. Our team of experienced and professional drivers is committed to providing a seamless experience, ensuring that your packages and belongings are delivered on time and in perfect condition. Whether you're looking to transport small packages, large items or require a full removal service, GotoVan has got you covered. At GotoVan, we understand that time is of the essence, and that's why we pride ourselves on our quick and efficient service. Our commitment to providing exceptional customer service, combined with our extensive knowledge of the transportation industry, has helped us become the go-to courier services company for individuals and businesses alike. Trust GotoVan for all your transportation needs and experience the difference that quality service can make.
Kontaktinformationen
Chobham, Surrey, GU24 8PD, London, Vereinigtes Königreich
- +44 07394 329184
- hello@gotovan.co.uk
- gotovan.co.uk
4.8
Hervorragend
192 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good service
Good service, although the package arrived a little damaged this time.
16. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Gotovan
Hi Cristina,
We're glad to hear from you, but we're sorry about the damage to your package. We take this seriously and will look into how we can prevent this in the future. Thank you for letting us know.
Best,
The Team
Servicio excelente son muy activos y…
Servicio excelente son muy activos y siempre están contestando a las dudas, además todo llegó a España en perfecto estado.
27. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Gotovan
Hola Sergio,
¡Qué bueno que todo llegó a España como esperabas! Agradecemos tu comentario.
Saludos,
El equipo
Antwort von Gotovan
Hola Mayte,
¡Genial saber que todo llegó perfecto y que la comunicación fue de tu agrado! Gracias por compartirlo.
Saludos,
El equipo
Exceptional and trustworthy message
This is an exceptional company. I have been using them for my parcels for 3 years now. The service is excellent, the parcels arrive intact. They are very friendly and quicly respond to any queries and nothing is ever too much to help wirh.
I highly recommend them.
16. Februar 2024
Bewertung ohne vorherige Einladung
Saludos muy buen servicio puntual majo…
Saludos muy buen servicio puntual majo buena experiencia los recomiendo me encantó todo me llegó completo como lo empaqué mil gracias
15. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Gotovan
Hola Freddy,
¡Gracias por tus palabras! Nos alegra mucho que te haya gustado nuestro servicio y que todo llegara perfecto. Agradecemos tu recomendación.
¡Un saludo y gracias a ti!
El equipo de GotoVan
Job well done!
I’m super happy I chose Domingo and his team to help moving my things to Portugal. Everything arrived impeccably and in just a few days. Domingo is always there to support during the whole process. I’m glad there’s still people out there putting love in what they do and Domingo and his Gotovan project certainly represent that. Thank you!
30. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Gotovan
Hi Paulo,
We're over the moon to hear about your positive experience with Domingo and our team for your move to Portugal! It's fantastic to know everything arrived in perfect condition and swiftly too. Domingo's commitment to being there for support throughout the process is a cornerstone of our service, and your recognition of the passion we put into our work means everything to us.
Thank you for choosing GotoVan and for your kind words. We're here because of customers like you who appreciate the love and effort we pour into every move. Looking forward to being of service to you again in the future!
Warmest thanks,
The GotoVan Team
Fantastic service
Fantastic service. Domingos was super professional! Totally recommend.
8. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Gotovan
Hi Sara,
Thank you so much for your kind words! We're thrilled to hear you were happy with our service and Domingo's professionalism. Your recommendation means the world to us.
Looking forward to serving you again soon!
Best,
The Team
Amazing service
Amazing service, i have been using gotovan for the last 2 years and anyhave a problem, The Owner is very kind and helpful with any questions you have, answer quick throught whatsapp, i always recomend GOTOVAN when someone ask me. Thanks for this last box!
Alvaro PO
29. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Gotovan
Hey Alvaro,
Thanks a lot for the awesome shout-out! It's been a blast having you with us for the past two years, and hearing that you've had a smooth ride without a hitch just makes our day. We're all about keeping things easy and friendly around here, so knowing that you've felt supported and got quick answers through WhatsApp from the boss means we're doing something right. 😊
Your thumbs-up to friends about GotoVan? That's the kind of stuff that keeps us going. Super grateful for that, truly. And about the latest box, glad we could nail it for you! Can't wait to sort out whatever's next for you, Alvaro.
Best,
Your GotoVan Fam
Todo según lo acordado
Todo según lo acordado. Domingo muy transparente. Recomiendo!
2. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Gotovan
¡Genial saber que todo salió como lo planeamos y que sentiste la cercania de Domingo! Gracias por recomendarnos. 🙌
¡Un abrazo!
Exceptional service, they go above and beyond
Go to an alway deliver an exceptional service. I have been using it for the past five years and they alway go above and beyond to make things work. Clearly I will recommend it to anyone in need to send any pc, boxes... I personally have send my computer twice uk-soain and I can guarantee they deliver everything really carefully.
15. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Gotovan
Hello Ainize,
Thank you for your fantastic feedback! It's great to hear that you've been with us for five years and consistently experience our commitment to going above and beyond. We're thrilled to know that our efforts to deliver exceptional service have been recognized by you.
Your willingness to recommend us for anyone needing to send PCs, boxes, or anything else is greatly appreciated. We're especially proud to have safely delivered your computer to and from the UK-Spain, not just once but twice. Ensuring careful handling of your items is a top priority for us.
Many thanks for your trust and support, Ainize. We look forward to serving you for many more years!
Excelente trato y eficacia
Excelente trato y eficacia
Son tu gente para mover paqueteria y mudanzas!!
10. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Gotovan
¡Gracias por tu comentario! Nos alegra saber que encontraste nuestro trato excelente y eficaz. ¡Siempre estamos aquí para ayudarte!
Saludos,
El equipo de GotoVan
Packages arrived in perfect condition…
The packages arrived in perfect condition, and throughout the process, communication with Domingo was excellent. A sincere thank you for the great service! 5/5 and would definitely recommend.
30. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Gotovan
Hi Rob,
It's fantastic to hear your packages arrived in tip-top shape and that communication with Domingo was top-notch throughout the process. We're all about keeping those lines open and ensuring everything runs smoothly. A big thank you for recognizing our service and for the 5/5 rating! Your recommendation means a lot to us.
Thanks again for your support, Rob. Looking forward to assisting you in the future!
Reliable and trustworthy service
I have used GoToVan several times for the last 3 years to bring personal belongings from Spain to UK. I haver never had any issues, there’s nothing to worry about with Domingo. The service is very reliable and staff and himself are very friendly. Domingo is always answering quickly over the phone or Whatsapp. Honestly, anything is a problem for them. I can definitely recommend it and I will keep using this service again in the future.
30. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Gotovan
Hi Mar,
Thanks for sticking with GoToVan for 3 years! We're thrilled to hear that your moves from Spain to the UK have been hassle-free. It's great that you find our service reliable and our team, especially Domingo, friendly and always ready to help, whether it's over the phone or WhatsApp.
We're here to make sure everything goes smoothly for you, and we're glad you feel confident in recommending us. Looking forward to serving you again in the future!
Cheers,
The GotoVan Team
Calidad y buen servicio y siempre…
Calidad y buen servicio y siempre contestan a las dudas que puedan surgir, e informan del envío.
2. Januar 2024
Bewertung ohne vorherige Einladung
Good, hard working team
These guys are amazing. Hired for a tricky transport from UK to Portugal and they made it happen like it was nothing. Very well priced and high quality service. Owner and staff were beyond nice on convos pre-hire, pickup, delivery, and even changing dates for delivery - rare stuff. Well earned 5 stars.
23. Dezember 2023
Bewertung ohne vorherige Einladung
Avoid at all costs
The worst experience I had with a moving company and, I have moved a few times. Teey said they were coming on a date, then they changed it. They sent a tiny van, after I sent them measures, weights and pictures of every single thing and, after they told me they were sending a Luton van. They sent 2 people, a woman called Marcela and, a guy called Andres who couldn’t lift my things, we had to help them talking everything out of the house and, we had to pack everything in the van because, they couldn't manage and, if they did, it was clear they were going to break everything on the move. They didn't even bring a blanket. I had to give them a duvet and, a blanket to protect my furniture. Once they got to their destination, they refuse to put the things inside my house, even if I had paid them for that service. My parents had to call the neighbours because they left the things outside and left. The woman just wants to talk about nonsense while you do the work for them. They are rude, inconsiderate, lazy and not punctual, arriving at 9:30pm when, they were scheduled to arrive from 3:30-6:30pm. I went to bed at 1am that day, furious and, didn’t sleep because of them. The most stressful move I had.
21. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Gotovan
Estimada Olga,
Lamentamos profundamente leer sobre tu experiencia y queremos ofrecerte nuestras más sinceras disculpas por los inconvenientes que mencionas. En [Nombre de la Empresa], valoramos cada opinión y tomamos muy en serio los comentarios de nuestros clientes, pues son esenciales para nuestro crecimiento y mejora.
Queremos asegurarte que hemos tomado nota de cada punto que has destacado. Aunque hay aspectos de tu reseña que requieren clarificación, entendemos que lo más importante es tu percepción de nuestro servicio. Estamos revisando nuestros procesos para asegurar que situaciones como esta no se repitan y para fortalecer la capacitación de nuestro equipo.
Respecto a Marcela y Andrés, vamos a investigar lo ocurrido y tomar medidas adecuadas para mejorar. La satisfacción del cliente es nuestra prioridad y trabajaremos para que nuestro servicio refleje mejor nuestros altos estándares.
Agradecemos que nos hayas hecho llegar tu experiencia y te invitamos a contactarnos directamente para discutir cómo podemos rectificar esta situación a tu favor. Estamos comprometidos con restaurar tu confianza en nuestro servicio.
Atentamente,
El equipo de GotoVan
Excelente
Excelente. De total confianza. Recomendables 100%.
Envío con productos típicos españoles para las fiestas navideñas. Perfecto. Gracias!!
4. Dezember 2023
Bewertung ohne vorherige Einladung
Very good service
Very good service , I really recommend them as all my packages arrive on perfect conditions and on the estimated time on Spain - Castellón de la Plana . Thank you guys again for everything .
9. November 2023
Bewertung ohne vorherige Einladung
Great experience, all as described
Domingo helped us to get out Sofa from Spain to the UK.
He was extremelly helpful all along, very responsive and detailed. It felt like I was asking an uncle to bring the sofa to us.
Once the Sofa was in the UK the driver called us straight away and was very flexible to arrange the delivery time.
We were very pleased and will not even look elsewhere when needing another transport.
13. November 2023
Bewertung ohne vorherige Einladung
Great price, excellent service
Despite the cheap price, the service is absolutely great. The owner answer you super quickly on WhatsApp of any questions you have. I sent 4 boxes from UK to Spain for a stunning price.
29. Oktober 2023
Bewertung ohne vorherige Einladung
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