It was very sad to know that GOTO has left the energy market. For me it was excellent in every way. The service, attention and bills were clear and transparent. I am now with SHELL ENERGY and I am... Mehr ansehen
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Das sagen Bewerter
Having been with this co 12months feel their customer service is good and Friendly and accessible. Seem to follow usage very closely increasing debit Well ahead of time thus customer is almost al... Mehr ansehen
Unternehmen hat geantwortet
With a scheduled tariff renewal coming up GoTo gave us plenty of notice, clear written comparisons and called to check we had all the info we needed. I reviewed prices on the open market and found Go... Mehr ansehen
Unternehmen hat geantwortet
How can one review an energy supplier ? Easy to submit readings and get monthly reminders. Bill appears a few days later. Update and call when tariff is ready to expire , offer the next best deal.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Kontaktinformationen
Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, Vereinigtes Königreich
- 0800 056 4843
- customerservices@goto.energy
- goto.energy
Das haben sich andere Leute angesehen
Shall I renew my contract?
Spent a long time online and then "bugged" the company for help with prices per unit etc.
Each call the agent was patient and extremely helpful!
Very quick to reach the correct agent, unlike other companies I called for help.
Recommend for service and value.
20. September 2021
We were about to sign up with another…
We were about to sign up with another supplier but as we have had excellent service from goto energy we have decided to stay with them
20. September 2021
Antwort von goto.energy
Good afternoon Mrs Heapy,
Thank you for leaving us your 5* review, we appreciate the time taken to do so.
I'm delighted to see that you have decided to stay with us for another 12 months on a competitive fixed-rate contract and that our customer service was the primary reason for this. If we can offer any further assistance, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
Antwort von goto.energy
Good afternoon,
Thank you very much for your 5* review. We appreciate you taking the time to provide your feedback.
We're delighted you have decided to renew with us and if there is anything else we can do to assist you, please be sure to get in touch.
Kind regards
Sarah Joisce
Customer Service Team Leader
This is 3rd year with goto.energy and l…
This is 3rd year with goto.energy and l am very happy with the price and customer service. Would happily recommend
20. September 2021
Antwort von goto.energy
Good morning,
Thank you very much for your 5* review and feedback. It is much appreciated.
We're delighted you have decided to renew with us and that you're happy with the service provided.
If we can be of further assistance, please do not hesitate to contacts us.
Many thanks
Sarah Joisce
Customer Service Team Leader
It’s not necessary to stock pile peoples money. No you are not doing people a favour. Sorry disguise the theft how you wish you do not reduce direct debits in line with the credit balance. Theft
This company keep your account t in considerable credit (almost £200) and REFUSE to refund you, or reduce direct debits, advising you it’s in your interest that they hold on to your cash for future billing. I can take care of my own finances thank you. Don’t need Goto.energy to do it for me.
18. September 2021
Bewertung ohne vorherige Einladung
Antwort von goto.energy
Good morning Mrs Marshall,
We welcome all feedback and take all comments on board, so thank you for taking the time to write your review.
We calculate your monthly Direct Debit by equally splitting the estimated annual consumption cost by 12 months. Therefore, we anticipate that there will be some months where the cost of your consumption is higher or lower than the Direct Debit amount. As a result, in the summer period, your bills are likely to be lower than the Direct Debit amount. This should build a credit balance on your account, which can be used to offset the additional consumption cost in the winter period.
When calculating any excess credit balance that can be refunded, we must consider your next 3 months of estimated usage during the summer period (this is reduced to 2 months during the winter period). As per your agreement with us, your account should remain in a credit balance to cover this period. This is done to help prevent your account from falling into a debit balance during months in which you may consume higher amounts of energy. This also stops any surprise bills from being generated for you and a large debit being accrued.
This said, we do regularly review the adequacy of the Direct Debit amount every 3-6 months. We are also able to review this upon request.
If you would like to discuss further, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
I reluctantly write this review as in…
I reluctantly write this review as in the main I find goto energy excellent. I have 2 accounts with them for 2 different properties and have been trying for over a week to log in to my second account and in spite of phone calls, emails and a lot of my time on this I am no further forward. Other than this issue I would award 5 stars but it seems I am going to have to change suppliers because of an admin issue. Highly recommended for one account only.
18. September 2021
Bewertung ohne vorherige Einladung
Antwort von goto.energy
Good morning Mrs Marsh,
Thank you for taking the time to leave us your feedback.
I'm happy to see that you find us to be excellent. I see that you have been in contact with us regarding accessing both of your accounts through your online account. I see that my colleagues and I have been trying to assist with this, having reset your online account and offering advice. I'm sorry to see that this hasn't worked and that you're still unable to access both accounts. Please be assured that I will raise this to the relevant team for further investigation and we will get back in touch.
If there is anything else that we can help you with in the meantime, please let us know.
Kind regards,
Simon M
Customer Services Assistant
Caring energy company. Had problems when switched from bulb…
Had problems when switched from bulb with them over charging and goto charged me wrong for 4 months thankfully goto is a caring company that sorted it out and got bulb to reimburse their over payment
Quality company would recommend them to anyone
17. September 2021
Bewertung ohne vorherige Einladung
Antwort von goto.energy
Good morning,
Thank you for leaving us your 5* review, we appreciate it.
I'm delighted to see that you would recommend us and that we were able to assist with your dispute with a previous supplier. If there is anything else that we can do, please don't hesitate to get back in touch.
Kind regards,
Simon M
Customer Services Assistant
Great customer service very helpful 👍
17. September 2021
Antwort von goto.energy
Good afternoon,
Thank you for taking the time to leave us your 5* review.
I'm delighted to see that you are happy with the customer service that we have provided and that you consider us to have been very helpful.
If there is anything that we can do, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
Customer service is very good
Customer service is very good. Not had any issues. Using the app makes it easy to keep an eye on bills and energy usage
16. September 2021
Antwort von goto.energy
Good morning Mr Grady,
Thank you for taking the time to leave us your 4* review.
I'm delighted to see that you are impressed with our customer service and that you haven't had any issues with goto.energy! It's great that the app makes it easy for you to monitor your consumption and view your past bills.
If we can be of any assistance, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
A Good, Competitive Price and Good Service.
I have been with goto for almost a year now and am very satisfied with their service. They communicate frequently with reminders about submitting readings, account updates and about any changes to my direct debit if my usage becomes higher or lower than expected. I did receive some slightly confusing estimates when offered a renewal to my contract but my e mail pointing this out was answered quickly and with apologies and corrections. When I did eventually decide to renew because I could not find a cheaper offer using comparison sites, the whole process was, conveniently, done for me. My only regret is that I did not take up their initial tariff offer because it seemed high and by the time I had realised it was actually a good offer, it was no longer available - but that was my fault for not being up to date with how high energy prices were rising !
14. September 2021
Antwort von goto.energy
Good morning Mr Fogg,
Thank you for your 4* review, we appreciate it.
I'm pleased to see that you've been happy and satisfied with the service provided and that you like the communications we send to you. We send monthly reminders for meter readings to ensure that your bills are as accurate as possible, and to avoid using estimations. In turn, this helps us review the Direct Debit amount every 3-6 months to ensure your estimated annual consumption is covered.
It's good to see that we were able to help resolve your queries regarding your renewal and I'm delighted to see that you decided to renew with us for another 12 months on a competitive fixed rate tariff. The tariffs that we have available can expire at any time, due to energy price changes, so I'm sorry to see that you missed out on a tariff that has been offered earlier.
If there is anything else that we can do for you, please don't hesitate to get back in touch.
Kind regards,
Simon M
Customer Services Assistant
Antwort von goto.energy
Good morning Mrs Docherty,
Thank you for leaving us your 5* review.
I'm delighted to see that you have been impressed with the service provided and that you regard us as being brilliant. I see that you've recently decided to renew with us for another year on a fixed rate tariff, so we look forward to supplying your energy for another 12 months. Please get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Customer very helpful and patient…
Customer very helpful and patient helping me to change tarif. Phone answered very promptly.
14. September 2021
Antwort von goto.energy
Good morning Mrs Oliver,
Thank you for leaving us your 5* review, we appreciate it.
I'm happy to see that the agent who you spoke with, Annie, was very helpful and could assist you with changing tariff. It's great to see that you have decided to renew with us for another 12 months on a fixed rate tariff. We know it can be frustrating having to wait for your call to be answered, so we always aim to answer our calls as quickly as possible. Please get back in touch if we can offer any further support.
Kind regards,
Simon M
Customer Services Assistant
I was called
I was called - all good - informed that goto fixed price tarrif was best deal
13. September 2021
Antwort von goto.energy
Good afternoon Mr Fairfield,
Thank you for taking the time to leave us your 5* review, we appreciate it.
I'm delighted to see that you've decided to renew with goto.energy for another 12 months on a competitive fixed rate tariff! Our Sales team aim to get in touch approximately 50 days before the end of the contract to offer the most competitive fixed-rate tariff available at the time. This also gives our customers plenty of time to consider their options and get everything set up before the end of the tariff. We look forward to supplying your energy for another year.
Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Overall as a service provider good
Overall as a service provider good.
However had dispute over a meter exchange. Was fitted a early smart meter. When didn’t want one. If you would have asked the meter exchange team they would have installed suitable. That was their words. Apparently you didn’t pass on my wishes to them.
Re covid etc. Being key worker didn’t really want people in house.
You complaints team is geared in your favour!
13. September 2021
Antwort von goto.energy
Good afternoon Mr Jelley,
Thank you for taking the time to leave us your 3* review, we appreciate the time taken to leave us your feedback and take all comments on board.
I'm pleased to see that overall you rate us as a good service provider. I'm delighted to see that you have recently decided to renew with us on another competitive fixed-rate tariff.
I'm sorry to see that you weren't happy with the type of meter that was installed when your meter was exchanged. I can confirm that we installed an AMR meter and not a Smart Meter at the point of exchange. We are only just beginning to install Smart Meters, as we previously didn't have the necessary provisions to do so. Therefore, we wouldn't have specifically requested that a non-smart meter is installed.
We appreciate that during the pandemic, our customers may not want meter readers or engineers entering their property. While we would expect them to be wearing full PPE, you are completely within your rights to turn them away.
I will pass on your feedback to our Customer Resolutions Specialist, Francesca, who you have been in contact with.
If there is anything else that we can help you with, please let us know.
Kind regards,
Simon M
Customer Services Assistant
Antwort von goto.energy
Good afternoon Mr Humphreys,
Thank you for your 5* review, we appreciate the time taken to leave us your feedback.
It's great to see that you're happy with our service and that you find our app easy to use! If you ever need any assistance, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
Very good customer service
12. September 2021
Antwort von goto.energy
Good afternoon Mr Robinson,
Thank you for leaving us your 4* review.
I'm pleased to see that you are impressed with our customer service. Please let us know if there is anything that we can do to help.
Kind regards,
Simon M
Customer Services Assistant
Antwort von goto.energy
Good afternoon Mrs Franchi,
Thank you for taking the time to leave us your 5* review.
I'm delighted to see that you have been impressed with the clear and precise communication. I will pass on your kind feedback to Jeevan, who you recently spoke with over the phone. If there is anything else that we can do for you, please let us know.
Kind regards,
Simon M
Customer Services Assistant
Straight forward to operate
Easy account to operate and no hoops to jump through to speak to friendly staff
12. September 2021
Antwort von goto.energy
Good afternoon Mrs Ford,
Thank you for leaving us your 5* review.
I'm happy to see that you find your account easy to use and that you have been pleased with the ease of contacting our friendly advisors. Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Very good experience with go to energy
Very good experience with go to energy, been with company for few years now, everything running very smoothly.
Even changing tariff was quite easy, even for me as I'm not a tecno guy. They answer the phone promptly, so far no waiting time. So it's all good.
12. September 2021
Antwort von goto.energy
Good afternoon,
Thank you for taking the time to leave us your 5* review, we appreciate it.
I'm delighted to see that you have chosen to renew with us for another 12 months and that the process of changing tariff was easy for you. We aim to answer our calls as quickly as possible, as we know that it can be frustrating to wait.
If there is anything else that we can do for you, please get back in touch.
Kind regards,
Simon M
Customer Services Assistant
Wouldn't Recommend Them.
I really wouldn't recommend this company. I have recently contacted them because I have an overpayment of over £200 on my account which I would like paid back into my bank account.
They have fobbed me off saying that they need to keep 2 months of usage in credit which is absolutely ridiculous. When you become their customer you don't need to pay in advance but set up a direct debit. Which we did and have paid on time each month.
They are clearly using their customers money as a method of saving money. Highly unethical!! I certainly won't be staying with Goto Energy when our fixed price contract ends in 6 weeks time.
10. September 2021
Bewertung ohne vorherige Einladung
Antwort von goto.energy
Good afternoon Mrs Aulman,
We welcome all feedback and take all comments on board, so thank you for taking the time to write your review.
I'd like to advise that we do take payment in advance of supply and that we always collect the first Direct Debit payment on day-15 of the switch process (this is usually about 6 days before the supply start date).
We calculate your monthly Direct Debit by equally splitting the estimated annual consumption cost by 12 months. Therefore, we anticipate that there will be some months where the cost of your consumption is higher or lower than the Direct Debit amount. As a result, in the summer period, your bills are likely to be lower than the Direct Debit amount. This should build a credit balance on your account, which can be used to offset the additional consumption cost in the winter period.
When calculating any excess credit balance that can be refunded, we must consider your next 2 months of estimated usage (during the winter period). As per your agreement with us, your account should remain in a credit balance to cover this period. This is done to help prevent your account from falling into a debit balance during months in which you may consume higher amounts of energy. This also stops any surprise bills from being generated for you and a large debit being accrued.
This said, as a responsible supplier, we do regularly review the adequacy of the Direct Debit amount every 3-6 months. We are also able to review this upon request.
If you would like to discuss further, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
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