We changed providers as Kinetic updated our area to fiber. Price was almost half of previous provider for product. Service tech was very knowledgeable & kept us informed on the installation process &... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ima give a 5 star even tho sometimes it be booting me out the wifi sometimes. And when I got company over one device will take forever to load up whatever it is your trying to watch but besides that w... Mehr ansehen
Unternehmen hat geantwortet
Received modem passsword works on kinetic but not able to change at I p address says wrong password works on my computer kinetic app is not able to communicate with modem all I get. What should I do b... Mehr ansehen
Unternehmen hat geantwortet
Love the service and it's definitely better than who we had before. Was lied to a little about the cost when we first signed up with T'Kerra. Not sure if she didn't know fully and guessed or was lying... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Gokinetic
Vom Unternehmen geschrieben
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Kontaktinformationen
Vereinigte Staaten
- gokinetic.com
4.0
Gut
981 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Installation and Connectivity
Installation was problematic. Technician worked through with fore thought and patience. Customer service associate helped with WEB issues with great follow through.
3. Juni 2026
Antwort von Gokinetic
Happy to hear that your tech was dedicated to get you up and running, Nona, and we hope that you're enjoying your new connection! Thanks for taking the time to share your review and know that we're always here if you ever need us. Stay connected by giving us a follow on social @gokineticfiber
Antwort von Gokinetic
Thanks for letting us know that you had such a great support experience, Michael! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
The one I talked to listened to what i…
The one I talked to listened to what i was saying and took care of my problem!
7. Juni 2026
Antwort von Gokinetic
So happy to hear that you received such great support, Gloria, and we'll be sure to share the compliment! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Shavina is a great customer service…
Shavina is a great customer service rep. She did everything possible to solve my internet connectivity problem. I have always been happy with Kinetic and now have even more confidence in my choice to use Kinetic.
1. Juni 2026
We can all improve
We can all improve. But it was overall a good experience. The Tech deserves an A++++ The delay was with the office forwarding the information to get the ball rolling.
2. Juni 2026
Antwort von Gokinetic
We love to hear it, and we really appreciate you taking the time to share your review! We'll make sure to pass along the compliment to your techs, and we hope that you'll always feel free to reach out should you need us again. Don’t forget to follow us on social @gokineticfiber
Cost went up not told.
I have been a kinic Customer for Five years, have had great service. The only problem Is cost the price goes up with out warning and then I have to call to get a new price. Lower than billed.
5. Juni 2026
Antwort von Gokinetic
We appreciate you staying with us for so long, Beverly, and we're so happy to hear that you're enjoying your service! If you have pricing concerns, we'd love to take a look at your bill and make sure that you're getting the best rates possible — just reach out to us on social @gokineticfiber
My issue was handled promptly and with no further issues.
Our phone and Internet issues were handled quickly and efficiently. I am very happy with my service!
27. Mai 2026
Antwort von Gokinetic
Yay! We're so happy to hear that your concerns were addressed so efficiently, Jonathan, and we appreciate you taking the time to drop your feedback! Know that we're always here if you need us, and for more updates and insights from us, you can give us a follow on social @gokineticfiber
El servicio es bueno
El servicio es bueno, solo que la app no deja que cambie a español, eso es malo, sus. Clientes no son solo los de habla inglés.
10. Juni 2026
Good Experience
The installer was very nice and worked quickly to connect our service. When I was unable to sign into my account the representative was very helpful and worked with me until I was signed into my account.
10. Juni 2026
Antwort von Gokinetic
We love to hear it, Deborah, and we hope that you're having a blast with your new service! We'll be sure to let the crew know that they did amazing work, and we hope that you'll always feel free to let us know if you ever have questions or concerns. We hope that you'll give us a follow @gokineticfiber on any of our social channels to stay connected with us!
we have had this cable issue at least…
we have had this cable issue at least three times this year (2026)! The support and clarification on the task and the completion of the line's burial was excellent!
The care for my landscaping and property was well respected!! thank you
1. Juni 2026
Antwort von Gokinetic
We're so happy to hear that you've felt so supported by our techs and crew, Sandra, and we'll be sure to pass along the compliment! Thanks for taking the time to share your review and know that we're always here if you ever need us. For more updates and insights from us, you can give us a follow on social @gokineticfiber
The service is getting so much better…
The service is getting so much better compared to a year ago. Thanks!!!
10. Juni 2026
Staying connected is very important
Staying connected is very important . but also collective pricing can go a long way !.!
10. Juni 2026
Things seemed to take a bit longer than…
Things seemed to take a bit longer than they said it would. I got a call that said work to begin at 10:06 am and be done by 11:06 am. It started at 9 am and the Teck didn't walk away till after 1 pm. Lines are laying on top the ground waiting for the next step of burying the line which they said within a week. the gift card was to come the next day and when I inquired, they said it would be between 5-7 days after install.
4. Juni 2026
Antwort von Gokinetic
Thanks for taking the time to leave this review, Gloria! Feel free to send us a DM on our socials @gokineticfiber — we're always happy to help.
Not fix phone service or wifi
Please fix my service this time been with kinetic long time. My phone doesed work no wifi just upset it keeps happing.
7. Juni 2026
Antwort von Gokinetic
Hi Malcolm! I’m sorry to hear about the trouble you’ve experienced, especially as a long-time Kinetic customer. I understand how frustrating it is when your phone and Wi-Fi are not working and the issue continues to happen. I do see that your service is currently showing back online but if you're still experiencing issues please reach out via uniticanhelp@uniti.com using the subject "trust pilot review". Thank you! <Maggie
Patient and very understanding
Patient and very understanding, helped me a lot and was very nice
8. Juni 2026
Antwort von Gokinetic
That's what we love to hear, Lia! Thanks for taking the time to share with us. Let us know if you ever need anything by sending us a message on our socials @gokineticfiber.
DO NOT RECOMMEND
Long time customer not satisfied with service and their Customer service/billing supervisor was extremely rude on the phone when I was trying to cancel my service. Representative said I was going to be charged for another full month of service, kept pushing after my wife and I refused every offer, and hung up before we could reach a resolution while I was still trying to communicate. Completely unprofessional experience.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Gokinetic
Hello! I’m very sorry to hear about your experience, especially as a long-time customer. I understand how frustrating it must have been to deal with concerns about your service and then have what should have been a straightforward cancellation conversation leave you feeling unheard and disrespected. That is not the level of service we want to provide. Please email us at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information. I would appreciate the opportunity to have this reviewed further by the appropriate team. <Maggie
Excellent costumer service the setup…
Excellent costumer service the setup technician was on time and he explained everything he also answered any questions that I asked
25. Mai 2026
Antwort von Gokinetic
Love to see it, Johnny. So glad our team got you set up and informed! If anything ever comes up, feel free to send us a message on our socials @gokineticfiber.
INTERNET INSTALL
Bobby Helms our installer was great. He answered all of our questions and made sure we had a good connection all through our apartment.
6. Juni 2026
Antwort von Gokinetic
Love to see it, Tammy. We'll be sure to pass your kind words along to Bobby! You can always find us on our socials @gokineticfiber if you ever need anything.
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