Gokinetic Bewertungen 

First I will start with the pole in my front yard. Kinetic used a small telephone pole to run my Internet. Then the electric company came along and put a huge utility pole(no guy wire needed) right next to the telephone pole, advance three years later Kinetic runs Fiber optic on the utility pole and disconnects the telephone pole and adds a guy wire that the pole never needed until now. I asked them to remove the unused pole. The water company came out and marked the water line for removal of the unused pole. I now have to mow around flags a guy an 2 poles. Advance 4 months still have poles flags and guy wire. Yesterday our Internet was down. Finally came back up 30 hours later. I called regarding credit on my bill and was immediately sent into a chat. I was not help and the lack of customer service was very cold and impersonal. My only choice for Internet is kinetic and star link. So I guess I am going to look into star link. Yesterday was my final straw.

Main problem kinetic has is not with equipment, every company has equipment failure from time to time... their main problem is listening to customers about the problem that is occuring in the home. In the first group that one talks to, who by the way this time were from Jamaica, with beautiful English... were not allow to do anything other than read from the "Kinetic Book". Which is okay, but when they start repeating themselves on the second or third call...all the information is or should be there is the telephone operators are taking notes and applying to the files about the problem for this compliant. When a customer would like to speak to a supervisor, it can be an eternity if one is put on hold, or they receive the promised "call back" and then it is the same old questions, over and over. Seems that the problem has to be passed up for an internal review and those people determine is their is a problem or not. And if, according to them there is not a problem, then the file is closed and customer is not notified. My problem started around July 1st and it is now the 22nd and I am still not certain if the problem has been resolved or will pop up again. Basically, after having dealt with the internal reviewers several times, I have been told repeated that everything is fine, but of couse was unable to either get the phone, the internet or the wi-fi to work. This last time, the reviewers did contact me and started reading the "book" again about how to reset the equipment and wanted serial numbers on brand new equipment that should have been recorded when installed. I told them no, if they needed that information, I wanted their service reps to come to the home and to the sub station and check everything because everything in the house was working after their last visit and installation, which had been all new equipment because the original fiber equipment was rushed into service and not fully tested... But they said, no because all their equipment said everything was working fine...

Well, wouldn't you know it, either the service people went to the substation and found a problem or internal reviewers rechecked their work and this time pushed the right button. The point is, I was right again and I am tired of being accused of being a liar about when my service is down... down is down, whether it is on their end or my end and the reviewers need to get off their rear ends and get back in the field and figure out why there are more problems with fiber than with the old system or at least has been for me... If there is another service available in your area, use them not kinetic!!!

She was very nice and tried but I still can't get log into Kenetic. I was told to wait a week and try again. I have been trying to log in for about a month now. I was told by my sales person to wait and try then call, installer told me to wait a week and then try then call, and now I am being told to wait another week and try again then call if it doesn't work. The agent was great but my Kenetic experience has been horrible. They left a line laying in my yard and drive way for over a month. The internet is spotty in part of my house even though I was told this would not be an issue. Tv's that I never had an issue with now tell me they are connected by have not internet so I have to forget the internet and resign in to Kenetic every time I was to use that device. I wish I would have stayed with Spectrum.

Installation was quick and very professional! Excellent experience so far over all and a great price!

Kinetic has a great product that’s fast and remarkably reliable. In my 4 years of service with kinetic I have never experienced an outage of any inconvenience. As long as Kinetic can retain me and provide reliable service, I’m a loyal customer.

The customer service is awful as they constantly push you to AI and avoid a live person discussion. You try things and if it does not work, AI posts for you to do the exact same thing again. No live person to talk with and they will schedule an appointment for a service tech to visit in several days. Went to Starlink and better product and they did what they said that they would do and product works.

We did not leave a positive review on our experience. The crew buried the cable and left our lawn rough and uneven. They made no attempt to smooth out the trenched area.

Mario was so helpful. He understood my needs and was so kind.

I would leave no stars if I could. Our internet has been out for over four days. It happened on a Thursday afternoon and we have tried calling multiple times to report it, no one has answered the phone, returned our calls or even addressed why the internet has been out and no one has fixed it. The customer service sucks, even trying to find how to leave a review proved difficult. A service person hasn’t come by, we haven’t gotten a phone call back, instead Kinetic sent us a text saying the internet was fixed, it’s not. We’ve reboot the modem, router, and it’s still not fixed. Also a text when customers have been trying incessantly to get a hold of you is unprofessional, infuriating, and shows a complete lack of professionalism and basic customer service. We will absolutely be switching internet providers. And clearly this review will not change their piss poor service, but this is the only way to even connect to the company. With that said, you guys suck and please remember that your customers don’t pay for no calls back or to be without internet THAT THEY PAY FOR!

My bill was going up and up, I called and the guy said he could get it down to 50.00 for 2 years and I would see that it would reflect on this months bill, nothing has changed, these people have people working for them that will tell you what you want to hear,just to get you off the phone. I did a survey saying the same things I'm saying here and they thanked me for such a good survey.

Kinetic has lied twice about sending me rewards just to turn around and not do anything

The associate I spoke to was very compassionate and was quick to help me find a way to resolve my issue.
I have had service for about 6 months for my smart TV and it also helps my phones spotty service in my home perfectly.

I have been a Windstream customer for 10 years and three months. Until now, if I needed a tech for service, the wait time was reasonable. But when contractors cut the cable to my house, and I called to report it, I was told it would take SEVEN days for a tech to come and repair it. This morning, on my way to work, I saw that my neighbor across the street had a temporary drop from Windstream at their house. That clearly means one of Windstream's technicians was across the street repairing my neighbor's internet, but did not fix mine.
It is now day seven, and I checked my account, and my ticket date has been moved from 7/17 to 7/22. I would note that the day I posted this review, on my way home, I noticed a contractor working on my street and chatted with him about the long delay in getting a Kinet Tech out to fix my drop. He volunteered to fix it and spent 3 hours digging and splicing the old drop so I could receive a signal again, and I was so grateful to him. He was one hard-working man, and his employer should be happy to have him. But now I have the temporary dorm to worry about. I'm hoping Kinetic management will wait up and start doing their job.

I appreciate GoKinetics effort to make an installation go smoothly in a timely manner. Your technicians are very knowledgeable and confident in completing their assignment. I have noticed swift remote responses via TV & cell phone with Fiber Optics. Thank you for your patronage!

Tried to get new service for a week and a half. Dysfunctional company couldn’t get an installer out to me. First scheduled install, no one showed, no correspondence, I had to call them and go through 2-3 people to find out why. They wanted my SS number which seemed suspicious. Second and third scheduled install appoints didn’t show and no one corresponded, I had to contact them. For second appointment failure they wanted me to send them a document showing I owned the house. And third appointment, just overbooking on their part and no show. Finally a customer relations person called me, was uncaring, unknowledgeable about Kinetics pricing, and unauthorized to help me.

They disconnected my internet for no reason. I was then on the phone with them for 5 hours trying to get it reconnected. And no one could get it to work. 3 hours later (this is not 8 hours with no internet and I work from home so essentially I had to take an entire day off because of this) a tech called me and said he was able to reconnect it, that it only took 10 minutes, and that he has no idea what any of the people I spoke to this morning were doing but it was simple and should not have taken anywhere near this long. Shout out to Andy for fixing the issue!! Kinetic sucks. I have had so many issues with them. Thank god I am switching to another provider

On June 11th, 2026 we discovered our landline was not working. Found out the copper telephone line had been severed. Called in a ticket that was closed the next day with a promise of forthcoming fiber service. Don't want fiber, called in another ticket that was closed with an install date. We already had Spectrum fiber and didn't want VOIP. Well, auto-pay kicked in before I realized I was charged for an entire month of service. Called in today, transferred 3 times and the 4th was when I lost it. Finance wanted to transfer me to Repair to open another ticket so I could call Finance back with the outage date and an open ticket number. They wanted the customer to find out information already in their database. All after already spending 40 minutes on the phone. WTF? The bill was +$60 bucks and I would settle for half but, I figure a dismal report is worth the loss.

Mr. Austin trantham is a wonderful employee, he was very informative and helpful even though he was disappointed he couldn’t fix the issue himself and had to call other people for help , he gave updates and communication was excellent. I recommend him ! Thank you again Austin ! - 505 family

It was all right for what we needed good for games and multiple devices no problem

When they buried the wire they hit a water pipe that leads to my house in to spots and half a** fixed it.