Gledhill PulsaCoil Bewertungen 25

useless product. paid all this money and got a faulty product on purchase

We took out a platinum care package in 2017 which was to include an onsite health check. They got in touch in November 2017 to give us a visit date in December. Unfortunately we weren't going to be there that date. They told us we would receive a new date in the new year.
By June 2018 we had received no response so I called them. They just said that the next time someone was in our area they would call.
At the end of August 2018 we received a renewal notice although we still haven't had a health check from the previous year.
I called them again to tell them I hadn't had the health check yet and the person who answered was very unhelpful and just said she would pass it on to the relevant team.
One thing which was particularly annoying under the circumstances is that the renewal letter no longer offered the basic package, only the platinum which includes a health check or a platinum plus. When quizzed about this she told me that the basic package was available still but is not offered when you are on the platinum package. I think this is REALLY BAD form and the main reason I give them a one star review. Again, the person who answered was rude and none sympathetic to my complaint that having not received a health check from last year then why would I pay for another one this year.
Surely the renewal notice should outline all (three) options available.

The review is specifically for Gledhill Response who call themselves the Gledhill Repair Specialists.

Gledhill PlusaCoil failed after light use for not much over a year. The fix was admittedly simple but Gledhill charged a ‘fixed’ £320 for the repair. Not impressed either with the failure or the high and inflexible repair cost.

Excellent company. Website and forum are full of information which helps in relation to the PulsaCoil 2000 water heater.