Luna Physical Therapy Bewertungen 

271
•
TrustScore 3.5 von 5

3.7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I just moved to a new area and I’m not real familiar with the streets and driving. That’s why I decided to go with Luna PT. It’s so convenient and Anisha, my therapist, is good and patient and it’s he... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Like: ability of therapist to relate well with and motivate the client with good results. 5 STARTS FOR THERAPIST Didn't like: difficulty reaching a person at Luna to update insurance information if... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Luna was very professional. The therapist was friendly and left me with advice and exercises to continue strengthening my ankle. I would recommend Luna services I had my physical therapy from August... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Tal, Is incredibly knowledgeable And attentive. She really listened to my concerns And tailored my treatment plan to my needs. I am making amazing progress Thanks to her expertise. She is very... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Physiotherapiepraxis

Vom Unternehmen geschrieben

At-home physical therapy.


Kontaktinformationen

3.7

Akzeptabel

TrustScore 3.5 von 5

271 Bewertungen

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3.7

Alle Bewertungen

(271)

45 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

I was grateful for the experience that…

I was grateful for the experience that I had with Celina Shelton, who was a physical therapist with a company called Luna at home Physical Therapy. I have never experienced quite the high quality of care that Celina gave to me and my husband and now my granddaughter. What makes Celina stand out most is the intense interest in ensuring that each of our physical problems was remedied by her attention to detail in working with us. She went above and beyond by bringing outside items that she felt would help us at our own cost. She was so dedicated to our recovery that I considered her to be a lifelong friend and confidant. Anyone that is lucky enough to get Celina to be their therapist is going to be truly blessed. Glenna Randolph

17. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Luna decided to add $7.50 for…

Luna decided to add $7.50 for meaningless, frivolous "concierge services" such as mileage for the therapist that the therapist does not receive among other "services" such as "weekend availability" but they never answer their phone. Luna pockets that money. If the patient refuses to pay, the cut him or her off regardless of whether they are Medicare. This is extortion.

14. Dezember 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Hi Julian,

The Concierge/Service Fee helps us continue offering high-quality care directly in your home. While the cost of delivering this kind of personalized service rises each year - including mileage, scheduling and clinical resources, and technology costs - insurance reimbursements have actually dropped 8%-10% since 2020 and continue to decline.

This fee supports a range of services that make your experience more convenient and comprehensive. It covers therapist travel and mileage for in-home visits, weekend and evening availability when applicable, appointment reminders and rescheduling via text and the Luna app, and access to the Luna app with exercise programs and unlimited therapist messaging. It also includes support through our Concierge hotline and the Luna app, physician coordination and insurance authorization help, communication with your physician/surgeon, and continued access to your in-app exercise plan after your care ends.

The fee is disclosed in several places to patients before any appointments take place. It is discussed over the phone during a patient’s initial scheduling, it is emailed to patients in their Benefits Verification email alongside deductible and co-pay information, and it is accepted via the Intake Form that patients fill out prior to their first appointment.

We’re committed to transparency and appreciate the opportunity to explain.

Bewertet mit 1 von 5 Sternen

Luna doesn’t provide timely therapy.

I went without much needed PT for a week because I couldn’t get Luna to send anyone out. I appealed to them several times to no avail. If you can use someone else do. When a therapist did come he was great but I only had two appointments with him because he was leaving for another job. My recovery has been delayed due to the lack of therapy. Luna is useless in my opinion. Find someone else.

8. Dezember 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Ms. Casteel, We apologize that it took a week to get a therapist to you. Sometimes, our therapists schedules are completely booked, especially if you need a specific level of care or are further out of town. Our team will reach out to you to transition your care to another therapist.

Bewertet mit 5 von 5 Sternen

Excellent

Excellent, very skilled physical therapist!

3. November 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Thank you for sharing.

Bewertet mit 5 von 5 Sternen

Justin was a very knowledgeable…

Justin was a very knowledgeable therapist. He was very personable and helpful. He gave me several pages of exercises to continue doing.
If I need physical therapy again, I would like to see him again.
Luna was very organized and coordinated the visits well.

27. Oktober 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Thank you for your 5 star review. We are so pleased to read that you enjoyed your sessions.

Bewertet mit 5 von 5 Sternen

Just what I needed

I have been looking for a way to get physical therapy in a private setting as most physical therapist offices are group settings. I met Gray from Luna and he is exactly what I'm looking for. He's very patient and understanding and works with you at your pace. I don't mind doing the workouts or the exercises because of the way he presents it. And he usually has a joke when he comes to see me

18. September 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

We’re so glad Gray’s care (and comedy routine) are hitting the mark. Thank you for sharing your experience. He’ll be thrilled to know his PT and punchlines are both appreciated.

Bewertet mit 5 von 5 Sternen

They are really on the ball

They are really on the ball. My therapist, Harshil, is very helpful and informative.

18. September 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

We are so pleased to hear that you are enjoying your therapy.

Bewertet mit 5 von 5 Sternen

Rick, my Physical Therapist

Rick, my therapist is excellent at what he does. He is extremely knowledgable and shows a concerted interest in helping his patients to heal.

16. September 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Thank you for your review!

Bewertet mit 5 von 5 Sternen

Alex our Physical Therapist is…

Alex our Physical Therapist is outstanding! Luna has been great from the outset, and highly recommend them to all!

16. September 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Thank you for sharing your feedback! We love reading it!

Bewertet mit 1 von 5 Sternen

THEY STOLE MONEY OUT OF MY ACCOUNT

Would not recommend to my worse enemy. THEY STOLE MONEY OUT OF MY ACCOUNT, THEY MAKE YOU PAY EVEN IF THEY DIDNT PROVIDE SERVICE, STAY AWAY!!!! BE AWARE, SCAM SCAM SCAM . Trying to deal with them is worse than dealing with PlayStation, stay away

6. September 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Hi Joe Cool, We couldn't find you in our system. If you'd like to DM us your real name, we'd love to look into your issue. We can assure you: Luna does NOT steal. We'd love the opportunity to explain how your insurance works in terms of your deductible and your co-pay. Please send us your real name so we may contact you to do so, email us at info@getluna.com, or call us at 877.390.6659 (option 3 for billing.)

Bewertet mit 1 von 5 Sternen

This company is not professional

This company is not professional, organized, or clear on what a client can expect. They were very responsive to taking my mother as a client but not in helping her. After a month of waiting told her they don't have any PTs and dropped her. They should have known this from the beginning. A manager (finally got thru to one after 2 days of waiting for a call back, and several calls to them to followup on the callback) said we should have been told that there was very little chance we'd get a PT, but we never were until the 4th phone call at 4 weeks. She did apologize for my frustration - but not for the lack of customer care. I am frustrated because of the time and energy lost getting my mother help. I would not recommend using this organization.

26. August 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Hello Susan, We know how frustrating it is to not get care for a loved one when you need it in a timely manner. We apologize. Unfortunately we do occasionally have a waitlist. Our Concierge team asks patients if they would be interested in joining the waitlist and we aren't really able to promise that a day and time will open up in the time period that is needed. If you'd like to email info@getluna.com with your mother's name, we'd be happy to see if there were any extenuating circumstances affecting the time to match your mother with a therapist. Perhaps your mother is farther out of our geographic range or your mother needed a specific type of treatment that is less common which delayed care. Typically, patients spend about 48 hours on the waitlist so your mother's experience sounds very unusual. We'd be happy to review and see if we can do something to help.

Bewertet mit 5 von 5 Sternen

I see improvement in my physical…

I see improvement in my physical health. Experiencing less pain and feel couple of more sessions will be valuable. Thank you
I am happy with my technician and her focus and attention.

26. August 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Thank you for sharing your experience with Luna.

Bewertet mit 5 von 5 Sternen

Consistently excellent

Consistently excellent. I am improving day by day

15. August 2025
Bewertung ohne vorherige Einladung
Luna Physical Therapy-Logo

Antwort von Luna Physical Therapy

Glad to hear this. Thank you for sharing your experience.

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