Gemini Accident Repair UK Bewertungen 

368
•
TrustScore 4 von 5

3.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

Bodywork & paintwork perfect. Only spoilt by not vacuuming the deer hair from under bonnet. most people would prefer signs of accident removed. Also unnecessary tyre paint didn’t dry. Checked tyre pre... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Recently used Gemini Plymouth through insurance claim from accident. Can’t thank them enough for their friendly patient and understanding throughout. Staff on phone calls fully kept us up to date on a... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Only giving 1 star because I can’t give zero. Awful experience with Gemini Accident Repair Centre Glasgow. I was sent to this place by esure. Avoid at all costs. Terrible attempt at a repair... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Pretty poor customer comms from hewd office. Very unhelpful person on the phone after being on hold for 30mins. Despite having a repair reference number, CSA wouldn't look it up or explain why the rep... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Karosseriewerkstatt
  2. auch in
  3. Reparaturwerkstatt für Elektromotoren

Vom Unternehmen geschrieben

At Gemini, we are proud to be the one of the leading independent, multi-award-winning Accident Repair Groups throughout the UK. Established in July 2008, our experience in running highly efficient and professional Bodyshop's is unparalleled.


Kontaktinformationen

  • Stourport Road, DY11 7QL, Kidderminster, Vereinigtes Königreich

  • geminiarc.co.uk

3.9

Gut

TrustScore 4 von 5

368 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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Hat 23 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.9

Alle Bewertungen

(368)

53 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Overall satisfaction of your sevice.…

Courtesy car excellent.Personel exchange driver excellent.The repairs 5*.valeting of my car 5**.Overall service from you was 5*thank you.Merry Xmass to you all.

20. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Gemini Accident Repair UK

Hi Mr. Moran,
Thank you for your 5* review and feedback! I'm delighted to see your happy with the repairs carried out to your vehicle.
Have a lovely Christmas!
Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 5 von 5 Sternen

Many thanks to all at Gemini Motherwell…

Many thanks to all at Gemini Motherwell a great company with great staff, from first contact the service was brilliant,everyone was friendly and helpful, the repair 1st class, couldn't ask for more , would recommend to anyone.

12. Dezember 2023
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Antwort von Gemini Accident Repair UK

Hi Iain,
Thank you for taking the time to leave a review. I'm delighted to see you've received a 5* service and repairs to your vehicle!
Have a wonderful Christmas!
Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 1 von 5 Sternen

Shoddy work thankfully failed by assessor

Their shoddy work was failed by an independent assessor.
Was made to use this place due to a 3rd party hitting our car and admitting full fault.
the job they done was terrible upon inspectyion. Bubbles in all of the paintwork, parts not re-attached properly.
I gave them 2 attempts to rectify the work and lost my patience when Ian the manager was patronising and rude to my wife. His words were 'We're doing nothing else, this is what we call commercially viable quality work" - Yeah sure Ian. ;-)
I insisted on an independent inspection where the assessor took one look at the bubbles in the paint and immediately failed the work.
I'm now taking the car to BMW to have it done properly.
Wasted 7 weeks back and forth with this joke of a company

1. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Gemini Accident Repair UK

Hi Barrie,
I'm sorry to hear of your dissatisfaction with Gemini. Unfortunately, I have tried to locate your claim but without a registration I cannot find any information. Could you kindly email us on feedback@geminiarc.co.uk and we can have a look into this for you.
Have a lovely Christmas,
Many Thanks,
Kristina Grove

Bewertet mit 5 von 5 Sternen

First class service.

From start to finish a great service from Gemini Luton. I was kept informed of every step along the way. My car was collected and returned on time. The staff were helpful and professional. A special mention for Nicole and Terry. A trouble free experience.

27. November 2023
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Antwort von Gemini Accident Repair UK

Hello,
Thank you for your wonderful review! I'm delighted to see our Luton branch provided a 5* service and repairs! I'll be sure you pass on your comments to our Luton branch.
Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 5 von 5 Sternen

Fantastic response

Fantastic response, through the insurer. Contact was swift, vehicle repairs carried out timely and quality. Customer service was excellent with a progress report every other day. The experience of the Spalding depot was second to none. Well done and thank you.

29. November 2023
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Antwort von Gemini Accident Repair UK

Hello,
Thank you for taking the time to leave a review!
I'm pleased to see you're happy with the service and repairs to your vehicle. I'll be sure to pass on your kind comments to our Spalding branch!
Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 5 von 5 Sternen

Insurance repair

My insurance company arranged for Gemini to repair my car after it was damaged by a third party. The process was super simple and everyone I spoke to was a credit to the company. They kept me up to date throughout the process and the resulting work on the car was fantastic - excellent service.

28. November 2023
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Antwort von Gemini Accident Repair UK

Hi Phillip,
Thank you for leaving a review! I'm delighted to see you've received a 5* service and repairs to your vehicle!
Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 2 von 5 Sternen

My insurance company appointed Gemini…

My insurance company appointed Gemini ARC to repair my car to which I have been waiting for nigh on two weeks and there is still no indication as to when they will get around to picking up my car or whether I will get a courtesy car which I should be entitled to receive.
I have had to do makeshift repairs to my car just so I can get to and from work on a daily basis ☹️

9. November 2023
Bewertung ohne vorherige Einladung
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Antwort von Gemini Accident Repair UK

Hi Michael,
Thank you for taking the time to leave a review. I sincerely apologise for the inconvenience the delays may have caused you. After looking into your claim, I can see some parts have been on back order with suppliers, which unfortunately is out of our hands. The branch have chased the missing part for you again and are trying their upmost to get your vehicle booked in as soon as possible.
Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 5 von 5 Sternen

My Fiat 500

My Fiat 500 , was stolen and taken to Gemini Accident Repair in Lye , the turn around very good 👍, swift ,staff very helpful.When i got my car back i was absolutely delighted 😁, Repair was a very good standard and the car was immaculate. Great service Thank you so much. 🙏

16. November 2023
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Antwort von Gemini Accident Repair UK

Hi Kate,
Thank you for you kind comments! I'm pleased to see the service and repairs were both 5* standard and you're vehicle is back with yourself!
Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 5 von 5 Sternen

Ford Puma Car Repair

Received great satisfaction with every item of my car repair. From initial Telephone call on the day that I reported the incident to the Insurance company I was given a repair date and was constantly updated on the progress of repair. The car was returned in an immaculate clean condition, looking like new.

2. November 2023
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Antwort von Gemini Accident Repair UK

Hi John,
Thank you for taking the time to leave a review. I'm delighted to see you're happy with both the repairs and service from the Gemini team!
Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 5 von 5 Sternen

Gemini at Luton provided excellent and…

Gemini at Luton provided excellent and professional service from start to finish. With Nicole keeping me updated and my courtesy car delivered to me by Terry and Mark. Made a really stressful situation so much better than it could have been. Many thanks

27. Oktober 2023
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Antwort von Gemini Accident Repair UK

Hi Julia,
Thank you for your kind feedback and 5* review! I'll be sure to pass it on to our Luton branch.
Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 5 von 5 Sternen

Great service from start to finish from…

Great service from start to finish from all the team at Gemini. Couldn’t have asked for a smoother experience

25. Oktober 2023
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Antwort von Gemini Accident Repair UK

Hi Josh,

Thank you for leaving a review! I'm delighted to see you have received a 5* service and repairs to your vehicle!

Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 5 von 5 Sternen

Really helpful and friendly

So I've never had an accident before and after the run around from my insurance company and 3 approved garages NOT wanting to do the work, the 4th garage my insurance recommended was Gemini at Leeds. I spoke and dealt with a chap called Jonny - WOW what a fabulous guy! He made me feel less stressed and at eas with the whole process of what was going to happen. He arranged for my car to be picked up 1 week later and drop off a courtesy car. Gemini had my car for 6 days. I was kept well informed throughout the duration. If I ever need any work doing in future I will be ringing Jonny at leeds. Thank you again for the excellent service and follow up phone call.(the lady with the 'rusty colour' Mokka 🤣).

29. September 2023
Bewertung ohne vorherige Einladung
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Antwort von Gemini Accident Repair UK

Hi Rachel,

Thank you for your 5* review and kind words. I'm pleased to see you're happy with the repairs and service provided to you. I'll be sure to pass on your review!

Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 4 von 5 Sternen

Recently had a minor repair through…

Recently had a minor repair through insurance at Nottingham branch. They have damaged my rear offside alloy. After a few initial issues it has been sorted and back to its gleaming best. Very happy thank you!!

11. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Gemini Accident Repair UK

Hi Helen,

I'm sorry to hear you have been dissatisfied with the service you have received previously. After liaising with the branch, I believe they has discussed the concerns with you directly and the issue is being resolved.

Following from this, I trust that the branch will restore your faith in Gemini, and your overall perception of us.

If you have any further concerns, please don't hesitate to contact us directly at feedback@geminiarc.co.uk.

Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 5 von 5 Sternen

Smooth process, Excellent customer service

My vehicle was involved in a non fault accident and my insurance company put forward Gemini Wakefield branch to do the Repairs. The service we have received from Sue and Steve has been above and beyond, even to the point of providing with me a courtesy vehicle because my insurance company who appointed enterprise to supply me with one couldn’t. And my insurance were no help whatsoever. Once again, thanks for the smooth process and excellent customer service!

17. Oktober 2023
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Antwort von Gemini Accident Repair UK

Hi Nina,

Thank you for leaving a review. I'm glad to hear our Wakefield branch went above and beyond for you! I'll be sure to pass on your kind words.

Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 5 von 5 Sternen

Perfect service

I wanted to take my car to Gemini Chesterfield for repair, my insurance company who use a second company to sort out repairers said that the above was at that time not on their list. I complained and they changed their mind and I was allowed to use Gemini.
From the start Gemini were excellent, inspected the damage, arranged a courtesy car and booked the car in. 3 days later as promised the car repair was complete, collected the car, perfect repair, the car had been polished and valeted, the staff were very professional and friendly. Thank you Gemini. Mike F

11. Oktober 2023
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Antwort von Gemini Accident Repair UK

Hi Michael,

I'm delighted to hear that you've received a 5*service and repair to your vehicle. Thank you for taking the time to leave a review!

Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 5 von 5 Sternen

ABSOLUTELY AMAZING 🌟🌟

ABSOLUTELY AMAZING 🌟🌟
Better late than sorry!!

Gemini Telford you have really outdone yourself, I had so much trouble with my insurance trying to get them to locate my vehicle which had taken them weeks. The two LOVELY ladies in the office Amy & Becky had reassured me that they were doing all they can to get my car down to them and they did. I was kept informed every step of the way with update on how my car was I wouldn’t have coped without Amy & Becky in my corner my mental heath went through the roof but these two manged to keep me calm. We even talked about me buying a new vehicle and I was explaining what I wanted and they actually listened to me It was amazing to know that such people still work in these types of industries. Because just having someone to listen to you when you are going through all these emotions is what some people need specially when your insurance don’t care I would also like to thank the men in the office as well because they had taken time to explain what would happen with my vehicle when it arrived. Telford branch is absolutely amazing.

You guys should be rewarded for the outstanding service you have provided.

6. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von Gemini Accident Repair UK

Hello Keelan,

Thank you for taking the time to write such a lovely review!
I'm pleased the see the branch listened and helped you where ever possible. We do pride ourselves on high customer service, and the Telford branch definitely did Gemini proud! I'll be sure to pass your review on so they receive the recognition they deserve.
We wish you all the best!

Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 5 von 5 Sternen

Gemini (in Luton) have been faultless

Gemini (in Luton) have been faultless. They have taken all of the stress out of what could have been a stressful situation. The service has been outstanding, my Lexus was repaired way ahead of schedule. I cannot recommend them enough. Thank you Nicole and team

10. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Gemini Accident Repair UK

Hello,

Thank you for leaving a review! I'm delighted to see that you're happy with the repairs and service provided to yourself!

Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 1 von 5 Sternen

UNPROFESSIONAL AND CLUELESS!

SHUT IT DOWN.!!!
I WOULD'NT SEND A STOLEN BIKE TO THEM!

3. Oktober 2023
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Antwort von Gemini Accident Repair UK

Hi Donna,

I'm sorry to hear of your dissatisfaction. We do take feedback very seriously and pride ourselves on both high customer service and repair standards. Unfortunately, as you haven't provided a branch, registration or full name, I am unable to look into your claim to help assist.

Could you kindly email feedback@geminiarc.co.uk with your details and we can have a look into this for you.

Many Thanks,
Kristina @ Gemini ARC

Bewertet mit 1 von 5 Sternen

I wanted to give them the benefit of…

I wanted to give them the benefit of the doubt after the first poor-quality attempt to fix my car, but my car was just returned to me with more issues (simple stuff like lights not working, plastic components not screwed as required, sensors not calibrated, beeping continuously even when driving etc). I don’t think they are taking safety seriously; the quality checks are non-existent. My insurance selected them for post-accident repair. If as an inexperienced woman, I can see so many defects I’m really concerned about the fixes they have completed, and which are not visible to me. I will be raising my concerns with my insurance, and I’m sharing my experience to warn other motorists. Total cowboys! Avoid!

5. September 2023
Bewertung ohne vorherige Einladung
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Antwort von Gemini Accident Repair UK

Hi Kat,

I'm really sorry to hear about your negative experience with Gemini Accident Repair Centres. We pride ourselves on high standards and high customer service, so I apologise if this wasn't the case with yourself.

Unfortunately without a branch location and your registration I am unable to locate your claim. If you could kindly email us on feedback@geminiarc.co.uk with your name, registration and branch we can have a look into this for you.

We do take all feedback very seriously.

Kind Regards,

Kristina @ Gemini ARC

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