I recently purchased the Geepas mixer grinder, and I've been quite disappointed with its quality. The product feels very cheaply made, and the jars, which are very soft show signs of denting easily,... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Your Customer Service agent Sreya MS was very helpful from the start. She was quick with her replies, solving our problems and offering a replacement. I can only say well done to her and your company... Mehr ansehen
Unternehmen hat geantwortet
I'd read many negative reviews regarding Geepass customer service especially when it came to returns and refunds. I ordered a Deep fat fryer last week with next day delivery. It didn't arriv... Mehr ansehen
Unternehmen hat geantwortet
I recently purchased a battery light from Geepas and I’m quite happy with it. The build quality feels solid and it gives a good amount of brightness for everyday use. The battery life is decent a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachgeschäft für Haushaltsgeräte
- Fachhandel für Arbeitsplatten
- Großhändler für Elektrogeräte
- Elektronikunternehmen
- Fachhandel für Küchenbedarf
- Staubsaugergeschäft
Vom Unternehmen geschrieben
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Kontaktinformationen
Vereinigtes Königreich
- geepas.co.uk
4.0
Gut
3349 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent customer service
Excellent customer service. You have managed my issue in an efficient way. I appreciate the quick replacement of the item. Thank you very much for your outstanding service.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Dear Teresa,
Thank you for your wonderful feedback. We’re delighted to hear that you were pleased with our customer service and that your issue was handled efficiently.
It’s great to know that the replacement process met your expectations. Your kind words truly motivate us to continue providing the highest level of service.
We sincerely appreciate your support and thank you for choosing Geepas.
Kind regards,
Customer Support Team
Geepas UK
Satysfied.
A very good experience with this company, and the product is of good quality for this price.
12. April 2026
Antwort von Geepas UK
Dear Wieslaw,
Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with us and were pleased with the quality of the product.
It’s great to know that you found it to be good value for money. We always strive to provide a smooth and efficient service, and we’re glad that we met your expectations.
Your feedback is truly appreciated and encourages us to continue delivering the best possible service.
Kind regards,
Customer Support Team
Geepas UK
Ordered a fan over a week ago
Ordered a fan over a week ago, still not arrived. Stated it was next day delivery and paid £4 for this. Sent Geepas an email, no update.
18. April 2026
Antwort von Geepas UK
Dear Hafiz,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and has provided a refund option, and we are currently awaiting your response.
We truly regret the experience and appreciate you bringing this to our attention. Your feedback is important to us as we continuously work to improve our service.
Kind regards,
Customer Support Team
Geepas UK
Antwort von Geepas UK
Hi Priya,
Thank you for your wonderful feedback.
We’re delighted to hear that you’re pleased with both our service and the prompt delivery. Your kind words truly mean a lot to us and encourage our team to continue delivering the best possible experience.
If there’s anything we can assist you with in the future, please don’t hesitate to reach out, we’re always happy to help.
Kind regards,
Customer Services
Western International Group (UK)
Product stopped working after a few…
Product stopped working after a few weeks. I had the same problem first time I purchased it, I was given another under warranty.
Not heard back from the company after sending various emails. Loved the product, shame it stopped working and
shame about the customer service.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Hi Danish,
Thank you for sharing your feedback. We’re very sorry to hear about your experience. This is not the standard we aim to provide our customers. We sincerely apologize for the inconvenience caused.
Upon reviewing your case, we found that one of our agents has already reached out to you regarding the matter.
We kindly request that you respond to that email at your earliest convenience so we can assist you promptly and resolve this matter without further delay. Your satisfaction is our priority, and we’re here to help.
Kind regards,
Customer Support Team
Geepas UK
Speed delivery
12. April 2026
Antwort von Geepas UK
Hi Carla,
Thank you for your feedback. We’re pleased to hear that you were happy with the speedy delivery.
We truly appreciate your kind words and are glad we could meet your expectations. Your feedback encourages us to continue providing efficient service.
Kind regards,
Customer Support Team
Geepas UK
Antwort von Geepas UK
Hi Marie,
Thank you for your feedback. We’re delighted to hear that you are happy with both our products and service.
It’s great to know we could meet your expectations. Feedback like yours motivates us to continue delivering quality products and excellent service.
Kind regards,
Customer Support Team
Geepas UK
Save your money go elsewhere
Product failure within the first 12 months, failure for any response from customer service resulted in product binned.
SAVE YOUR MONEY AND GET A RELAIBLE PRODUCT WITH A RELAIBLE WARRANTY FROM A REPUTABLE COMPANY.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Dear James,
We’re really sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the inconvenience caused.
Upon reviewing the matter, we were unable to locate any direct communication from your end regarding this issue. We kindly request you to contact our Customer Services team directly so we can assist you promptly and find a suitable resolution under warranty.
We truly value your feedback and appreciate you bringing this matter to our attention. If you require any further assistance, please feel free to contact us.
Kind regards,
Customer Support Team
Geepas UK
Good warranty
Kettle developed a fault after 6 weeks and Company refused to replace it under the warranty.
Update: They contacted me to offer a full replacement for which I thank them.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Dear Paul,
Thank you for sharing your feedback. We’re very sorry to hear about your experience, as this is not the standard we aim to provide.
Please accept our sincere apologies for the inconvenience caused by the issue with your kettle. We completely understand how disappointing this must have been.
One of our support agents has already contacted you via email and provided a prepaid return label along with full instructions to arrange your replacement as quickly as possible. However, we haven’t received a response from you yet.
We are fully ready to proceed with your replacement and resolve this for you without any further delay.
Kind regards,
Customer Support Team
Geepas UK
Antwort von Geepas UK
Dear Grant,
Thank you for your excellent feedback. We’re delighted to hear that you found our service easy to use and that the ordering and tracking process was smooth and convenient.
We strive to provide a seamless experience for our customers, so it’s rewarding to know we met your expectations.
Your kind words are greatly appreciated and encourage us to continue delivering high standards of service.
Kind regards,
Customer Support Team
Geepas UK
Antwort von Geepas UK
Dear Jibi,
Thank you for your wonderful feedback. We’re delighted to hear that you had a good experience with us.
We always aim to provide a smooth and efficient service, so it’s great to know that your experience met your expectations.
Your kind words mean a lot to us and motivate us to continue delivering excellent service.
Kind regards,
Customer Support Team
Geepas UK
Bought kettle and toaster from this…
Bought kettle and toaster from this company unfortunately the kettle was faulty. I contacted company and they replied right away and after telling them what was wrong they replaced the item without any problems.
Thankyou for the amazing customer service
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Dear Gillian,
Thank you for your wonderful feedback. We’re delighted to hear that you had a positive experience with our customer service and that your issue was resolved quickly.
We always aim to deliver a smooth and efficient experience, so it’s great to know our team was able to assist you promptly while providing clear and supportive communication throughout.
Your kind words mean a lot to us and motivate us to keep providing excellent service.
Kind regards,
Customer Support Team
Geepas UK
Antwort von Geepas UK
Dear Vikash,
Thank you for sharing your feedback. We’re very sorry to hear about your experience, as this is not the standard we aim to provide.
We sincerely apologise for any confusion regarding the free gift promotion.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and is currently awaiting your response so we can proceed with the appropriate resolution.
We kindly request that you check your email inbox, including your spam or junk folder, for our message. If you are unable to locate it, please feel free to contact us directly at support@geepas.co.uk, and our team will be happy to assist you further.
Kind regards,
Customer Support Team
Geepas UK
Antwort von Geepas UK
Dear Emmanuel,
Thank you for your feedback. We’re delighted to hear that you are happy with our products.
It’s great to know we could meet your expectations. Feedback like yours motivates us to continue delivering quality products and excellent service.
Kind regards,
Customer Support Team
Geepas UK
Antwort von Geepas UK
Hi Williams,
Thank you for your feedback. We’re delighted to hear that you are happy with both our products and service.
It’s great to know we could meet your expectations. Feedback like yours motivates us to continue delivering quality products and excellent service.
Kind regards,
Customer Support Team
Geepas UK
Not next day delivery
I ordered it for next day delivery and got it 2 days later. I needed it for the next day. Sure it was still quick but not the next day as advertised
25. März 2026
Antwort von Geepas UK
Dear Catherine,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
Please note that we rely on third-party courier partners for deliveries.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and is currently awaiting your response.
We truly regret the experience. We value your feedback and appreciate you bringing this to our attention.
Kind regards,
Customer Support Team
Geepas UK
Western International (Geepas) superb customer service)
I had a small problem with my Geepas toaster but ,
"Western International"customer service were exceptional .
Everything sorted very quickly with superb interaction.
Thanks to Geepas and Western International for great service.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Dear Customer,
Thank you for your wonderful feedback. We’re delighted to hear that you had a positive experience with our customer service and that your issue was resolved quickly.
We always aim to deliver a smooth and efficient experience, so it’s great to know our team was able to assist you promptly while providing clear and supportive communication throughout.
Your kind words mean a lot to us and motivate us to keep providing excellent service.
Kind regards,
Customer Support Team
Geepas UK
Pathetic customer service
I asked for change of product almost immediately after placing the order and informed the company that I am ready to pay the difference as the later version had a higher price, however the GEEPAS customer service insisted on sending the pervious product without making any efforts to change it as per my request. Pathetic customer service.
1. April 2026
Antwort von Geepas UK
Dear Ved,
Thank you for sharing your feedback. We’re very sorry to hear about your experience, as this is not the standard of service we aim to provide.
We sincerely apologise for the inconvenience caused. As per our policy, once an order has been placed, we are unable to make changes to the item.
Please be assured that this policy is in place to ensure orders are processed and dispatched as quickly as possible.
We truly value your feedback and appreciate you bringing this matter to our attention. If there is anything further we can assist you with, please do not hesitate to contact us.
Kind regards,
Customer Support Team
Geepas UK
It’s great and worth for price compare…
It’s great and worth for price compare to any other products. It was delivered very next day itself . Thank you
4. April 2026
Antwort von Geepas UK
Hi Rajendran,
Thank you for your feedback. We’re delighted to hear that you were satisfied with the quick delivery and the quality of the product.
It’s great to know that you found it to be good value for money. Your feedback motivates us to keep providing efficient service and reliable products.
Kind regards,
Customer Support Team
Geepas UK
Antwort von Geepas UK
Dear Hoorab,
Thank you for sharing your feedback. We’re very sorry to hear about your experience. This is not the standard we aim to provide our customers. We sincerely apologize for the inconvenience caused.
Upon reviewing your case, we found that one of our agents has already reached out to you with an offer for a replacement.
We kindly request that you respond to that email at your earliest convenience so we can assist you promptly and resolve this matter without further delay. Your satisfaction is our priority, and we’re here to help.
Kind regards,
Customer Support Team
Geepas UK
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.