I stupidly put the lid for our brand new blender in the dishwasher, which subsequently ruined the lid. So I emailed Geepas asking for a new lid. Sreya, the customer service rep was exceptional, she wa... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I recently purchased the Geepas mixer grinder, and I've been quite disappointed with its quality. The product feels very cheaply made, and the jars, which are very soft show signs of denting easily,... Mehr ansehen
Unternehmen hat geantwortet
Your Customer Service agent Sreya MS was very helpful from the start. She was quick with her replies, solving our problems and offering a replacement. I can only say well done to her and your company... Mehr ansehen
Unternehmen hat geantwortet
The fan heater that I ordered wasn’t working when it arrived. I contacted Customer Service who were extremely helpful & obliging. They kept in contact & sent me a replacement within a few days.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachgeschäft für Haushaltsgeräte
- Fachhandel für Arbeitsplatten
- Großhändler für Elektrogeräte
- Elektronikunternehmen
- Fachhandel für Küchenbedarf
- Staubsaugergeschäft
Vom Unternehmen geschrieben
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Kontaktinformationen
Vereinigtes Königreich
- geepas.co.uk
4.0
Gut
3360 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fantastic product (heater) that exceeds…
Fantastic product (heater) that exceeds what we thought it would do! Arrived with two small parts missing. Contacted Geepas and the spare parts were despatched very quickly. Amazing customer service and would definately recommend to others. 5 stars!!!
7. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Dear Dave,
Thank you for your kind words. We’re delighted to hear that you’re happy with the heater and that our team could assist quickly with the spare parts.
Kind regards,
Customer Support Team
Geepas UK
Its very nice product
20. Februar 2026
Antwort von Geepas UK
Dear Bhumi,
Thank you for your feedback. We’re pleased to hear that you’re happy with the product.
Kind regards,
Customer Support Team
Geepas UK
I recently purchased your meat grinder
I recently purchased your meat grinder, and I am aware that your company products are usually of very good quality. However, I am disappointed because the grinder only worked properly the first time I used it. After that, it has not been working properly.
2. Februar 2026
Antwort von Geepas UK
Dear Zarmeen,
First of all, please accept our sincere apologies for the inconvenience caused by the issue with your meat grinder. We completely understand how disappointing this must have been.
One of our support agents has already contacted you via email and provided a prepaid return label along with full instructions to arrange your replacement as quickly as possible. However, we haven’t received a response from you yet.
It’s possible that our previous email may have landed in your spam or junk folder, so we kindly ask you to check there. If you’re unable to find it, please let us know and we will resend the details immediately.
We are fully ready to proceed with your replacement and resolve this for you without any further delay.
Kind regards,
Customer Support Team
Geepas UK
Antwort von Geepas UK
Dear Laura,
Thank you for your feedback. We’re very pleased to hear that you’re happy with the product.
Kind regards,
Customer Support Team
Geepas UK
Antwort von Geepas UK
Dear David,
Thank you for your kind feedback. We’re glad to hear you had a smooth and easy experience with us.
Kind regards,
Customer Support Team
Geepas UK
Antwort von Geepas UK
Dear Mrs Beddows,
Thank you for your feedback. We’re delighted to hear that you’re happy with both the product and the service.
Kind regards,
Customer Support Team
Geepas UK
Was delivered on time as expected!
14. Februar 2026
Antwort von Geepas UK
Dear Ramesh,
Thank you for your feedback. We’re pleased to hear that your order arrived on time as expected.
Kind regards,
Customer Support Team
Geepas UK
Antwort von Geepas UK
Dear Customer,
Thank you for your feedback. We’re glad to hear that you’re satisfied with the product.
Kind regards,
Customer Support Team
Geepas UK
Delivered with care good updates and in…
Delivered with care good updates and in great condition polite driver
16. Februar 2026
Antwort von Geepas UK
Dear Jane,
Thank you for your feedback. We’re glad to hear the delivery went smoothly and that your order arrived safely.
Kind regards,
Customer Support Team
Geepas UK
Great updates on dispatch & delivery
Great updates on dispatch & delivery. Brilliant item would definitely recommend this company & product.
13. Februar 2026
Antwort von Geepas UK
Dear Sheila,
Thank you for your kind words. We’re delighted to hear that you were happy with the updates and the product.
Kind regards,
Customer Support Team
Geepas UK
The grinder machine arrived and i…
The grinder machine arrived and i tested it out and it is not working. The machine is faulty.
14. Februar 2026
Antwort von Geepas UK
Dear Maddy,
We apologise for the inconvenience caused due to the issue you reported with the grinder. We understand how disappointing this must have been. As confirmed earlier, you agreed to proceed with a replacement of the same item.
A prepaid return label and instructions have already been shared with you by email. Kindly return the item at your earliest convenience and notify us once done. As soon as it reaches us, we will resolve this promptly and arrange your replacement without delay.
Kind regards,
Customer Support Team
Geepas UK
Excellent service
The next day delivery was accurate and as promised. I had my product deliver to me in 24 hours.
10. Februar 2026
Antwort von Geepas UK
Dear Bindi,
Thank you for your feedback. We’re pleased to hear that the next-day delivery met your expectations.
Kind regards,
Customer Support Team
Geepas UK
Worse Customer Support Service
Worse Customer Support service. Writing emails from last 4-5 days but no reply. Ordered a item last week, they took £3.99 for next day delivery but delivered it after 6 days. Even with wrong tracking ID. Won't recommend to anyone.
13. Februar 2026
Antwort von Geepas UK
Dear Muhammad Imran,
We sincerely apologise for the inconvenience caused and for the delay in responding to your emails. We also regret the shipping delay and the confusion caused by the incorrect tracking details. We understand how frustrating this must have been, especially after paying for next day delivery.
Please note that a full refund has already been issued as the item has been returned back to us in line with our policy. We are sorry for the delay that occurred during shipment from the courier side and appreciate your patience while this was resolved.
If there is anything further we can assist you with, please feel free to reply to this email.
Kind regards,
Customer Support Team
Geepas UK
Purchased items are good and delivered…
Purchased items are good and delivered next day even it was Sunday.
14. Februar 2026
Antwort von Geepas UK
Dear Vikram,
Thank you for your feedback. We’re pleased to hear that your items arrived quickly and that you’re happy with the purchase.
Kind regards,
Customer Support Team
Geepas UK
heater was delivered on time
heater was delivered on time, looks smart and is doing the job to keep us warm
12. Februar 2026
Antwort von Geepas UK
Dear Margaret,
Thank you for your feedback. We’re glad to hear the heater arrived on time and is keeping you warm.
Kind regards,
Customer Support Team
Geepas UK
Coffee machine working fairly good at…
Coffee machine working fairly good at the moment. Unable to get in touch with customer services, goes to answer machine every time, I leave message but no return call. Can't get through on line either to obtain free extended warranty.
30. Januar 2026
Antwort von Geepas UK
Dear Alan,
Thank you for your feedback, and we’re sorry to hear about the difficulty you experienced when trying to reach us. We understand how frustrating that can be.
We have checked our system and have not received any email correspondence from your end regarding this matter. To assist you further and ensure you receive support without delay, could you please confirm the best contact number to reach you? Once received, a member of our team will contact you directly to help with your extended warranty request.
We look forward to resolving this for you promptly.
Kind regards,
Customer Support Team
Geepas UK
I received my order for free the next…
I received my order for free the next day, I can’t fault my experience.
11. Februar 2026
Antwort von Geepas UK
Dear Jane,
Thank you for your kind feedback. We’re delighted to hear that your order arrived quickly and that you had a positive experience.
Kind regards,
Customer Support Team
Geepas UK
Geepass the most unhelpful company yet.
I received a 7L water urn as gift at xmas. The lid handle started to crack in less than a month. Still under warranty I contacted them and explained the issue. I sent proof of purchase and the cracked handle...I was told they would look in to it. I sent a follow up email and got no response which was 4 weeks ago.im pretty disappointed with Geepass and wont buy another product made by them. They take your money when purchasing but not interested when there products become faulty. The scale doesn't go low enough to give the company a rating. UPDATE. 3/3/26. All proofs were sent to Geepass there were photographs, and proof of purchase. Asking me for these details I would be happy to pass on, however my original emails must of been deleted because you would know that it was an xmas gift, bought by my partner for me due to having 2 strokes and disability. All her details were supplied in the original emails. But I do believe Geepass will receive the boiler back as we went back to Amazon and they have sent a returns lable for the item. They can confirm this.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Geepas UK
Dear Customer,
We’re very sorry to hear about the issue with your 7L water urn and sincerely apologise for the experience you’ve described. This is not the standard of service we aim to provide.
We have been unable to trace your details based on the Trustpilot review. To allow us to investigate and resolve this urgently, please kindly contact us directly at support@geepas.co.uk with your proof of purchase, order details, and any previous correspondence.
Once we receive your email, we will prioritise your case and assist you without delay.
Kind regards,
Customer Support Team
Geepas UK
Faulty blender/mixer!
We bought this blender in January and finally got to opening up the box and after checking the contents tried it out today (February 16th 2026) and within a couple of minutes of usage it failed and stopped working, catastrophic failure within the unit and it is now finished. This unit is expensive and there doesn’t appear to be any return policy, don’t buy this unit as it likely to happen to you!
16. Februar 2026
Antwort von Geepas UK
Dear Customer,
We sincerely apologise for the inconvenience caused due to the failure of your blender. We fully understand how frustrating it must be to experience such an issue, especially with a recently purchased product.
Please be assured that one of our support agents has already contacted you to assist further. Our policy includes a 30-day refund guarantee, and you are fully covered under this policy. We will provide you with a prepaid return label so you can send the item back at no cost.
Once the item is returned to us, you may choose between a full refund or a replacement, depending on your preference. Your satisfaction is very important to us, and we are committed to resolving this matter promptly and smoothly.
We look forward to your confirmation so we can proceed without delay.
Kind regards,
Customer Support Team
Geepas UK
Good Delivery time but bad returns
Good Delivery time but bad returns. wanted me to pay for the return which wasnt worth it
6. Februar 2026
Antwort von Geepas UK
Dear Kaif,
Thank you for your feedback, Kaif.
We’re glad to hear the delivery met your expectations, but we’re sorry you felt disappointed with the return process. We always aim to be transparent and fair. Returns within 30 days are free if an item is faulty, damaged, or not as described. If the product is simply not suitable or there is a change of mind, return costs are chargeable, as outlined in our returns policy.
If you feel your return should have qualified for a free service, please contact our support team with your order details and we’ll gladly review it for you.
Kind regards,
Customer Support Team
Geepas UK
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