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2.6
Mangelhaft
9 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I am very disappointed
I am very disappointed. I bought the gard pro ultra 3 for my husband. On first impressions it looks great, clear face, easy to set up. Within the 1st week my husband used it for swimming and on each occasion, the screen went black, it would not sync with the app, it froze. I contacted Gard Pro requesting a refund. This was agreed. I followed the instructions on the return and printed off the shipping label etc…I posted the watch on the 02/09/2026 paying for tracking with Royal Mail. I discovered today, the 04/09/2026 when I checked the tracking that Gard pro have refused to accept the package and it is now returned to sender! I am furious. I returned the watch in the original packaging, wrapped it up in enough brown shipping tape that it could not have been damaged. I don’t know what happens next. There is no telephone number to speak to someone.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Gard Pro
Hi Kate,
Thanks for letting us know, and sorry to hear the watch had issues with the screen and syncing, especially after just a week of use, and now this mix-up with the return.
We don't currently offer phone support, but please reach out to us at support@gardpro.co.uk with your order number and the tracking details for the returned parcel, so we can find out why it was refused and get your refund sorted.
Regards,
The GARD PRO Team
RECLAMATION DEMANDE DE RETOUR SANS…
RECLAMATION DEMANDE DE RETOUR SANS REPONSE
Je souhaite retourner un produit commandé auprès de GARD PRO. J'ai contacté votre service client à plusieurs reprises afin d'obtenir la procédure de retour, mais je N'AI RECU AUCUNE REPONSE. Je trouve cette situation particulièrement regrettable : lorsqu'un client souhaite exercer son droit de retour, il doit pouvoir obtenir une répondre claire et rapide du service client.
Je vous demande donc de me contacter de toute urgence afin de me communiquer les modalités de retour et de remboursement.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gard Pro
Bonjour Djerroudi,
Nous sommes désolés que vous n'ayez pas reçu de réponse à vos demandes concernant le retour, ce n'est pas le service que nous souhaitons offrir. Pourriez-vous nous contacter à assistance@gardpro.fr avec votre numéro de commande, afin que nous puissions vous communiquer la procédure de retour et de remboursement sans délai ?
Cordialement,
The GARD PRO Team
Esperienza pessima
Esperienza pessima. GARD pro ultra 3. Arriva l’orologio, dopo una settimana smette di funzionare. Poi si riattiva ma i sensori non funzionano più. Chiedo il rimborso e mi viene negato. Me lo sostituiscono. Arriva il secondo orologio, stessa cosa. Funziona per una settimana e poi muore definitivamente. Non si ricarica più. Inoltre, il conta passi è sempre stato impreciso, contando 10.000 passi in una giornata lavorativa, quando ne facevo al massimo 3.000. Un prodotto pessimo, di qualità pessima. Una vera truffa legalizzata. Vergognatevi!
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gard Pro
Ciao Luca,
Ci dispiace molto per l'esperienza vissuta con entrambi gli orologi, sappiamo quanto sia frustrante quando anche la sostituzione presenta lo stesso problema. Vorremmo approfondire la questione con te direttamente: ti invitiamo a scriverci a supporto@gardpro.it con il numero d'ordine, così potremo valutare la situazione, incluso quanto riguarda il conteggio dei passi, e trovare una soluzione adeguata.
Cordiali saluti,
The GARD PRO Team
I give this no star, functions do not work properly. The calories count is totally inaccurate. The heart function reads high all the time. As for the response to my numerous emails, same reply.
I give this no star if I could.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gard Pro
Hi Declan,
Thank you for your feedback, and we're sorry to hear the calorie tracking and heart rate readings haven't been accurate for you, and that our replies haven't felt like they were actually addressing your concern. We'd like to properly look into this for you, so please reach out to us at support@gardpro.com with your watch model and order number, and we'll make sure this gets a proper response this time.
Regards,
The GARD PRO Team
Unhappy with the product as was not as…
Unhappy with the product as was not as described. Could not get it to function despite trying every trouble shooting resolution given to me.
Requested a return and refund which was approved and sent the watch back.
Now no watch and no refund and zero response to any emails sent. This was a birthday present. I now have been left with no choice but to take this to trading standards
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gard Pro
Hi Emma,
Thank you for taking the time to write this, and I'm sorry, this isn't good enough, and I completely understand why you're frustrated. Being left without your watch, without your refund, and without a reply to your emails after your return was approved is not the experience we ever want a customer to have, least of all with a birthday present.
We want to put this right straight away. Please email us at support@gardpro.com with a mention of this review, and we'll trace your returned parcel and your refund as a priority and make sure someone follows this through with you personally until it's resolved. You shouldn't have had to chase this, and we're sorry you've been left waiting.
Best regards,
The Gard Pro Team
I Changed my mind before it arrived…
I Changed my mind before it arrived (days late) as I’d read so many reviews regarding how inaccurate these watches are and Gardpro are doing everything they can to not refund me. The watch is untouched and in its original packaging. Under the consumer rights act this is illegal. Don’t use this company.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gard Pro
Hello Ivan,
Thank you for taking the time to share your feedback, and we're sorry for the frustration this has caused. We'd like to reassure you that your cancellation request has not been refused — it's currently with our support team and in the queue for a reply. As you contacted us again only recently, you should receive a response very shortly.
To put your mind at ease: as a customer who changed their mind within the cancellation window, with the item unused and in its original packaging, your request falls squarely within your right to cancel, and our team will guide you through the return and refund process.
We're sorry the delivery arrived later than expected and that this experience hasn't met your expectations so far. If it would help, you can reach us directly at support@gardpro.com and reference your existing conversation. We're committed to getting this resolved for you.
The Gard Pro Team
Gard pro 2 replacement watch
I purchased Gard pro 2 back in March and complained about the unstable heart monitor 3 weeks ago and they very quickly sent me a replacement watch and the replacement is very stable Thank you Gard Pro.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gard Pro
Hello Mick, thank you, this is lovely to hear.
We're sorry the original watch had an unstable heart rate reading, but we're really glad our team sorted a replacement quickly and that the new one is working reliably for you. Enjoy it, and if you ever need anything, we're here at support@gardpro.com. Thanks again for taking the time to share this.
Regards,
The GARD PRO Team
Bought this watch
Bought this watch. It failed after 1.5 years, despite a 2 year guarantee. Absolutely no response from customer support. Avoid this company
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gard Pro
Hi David,
and thank you for your feedback.
I'm sorry your watch failed and, just as importantly, that your first contact felt like no response at all. That's not the standard we want to set, and I understand the frustration of chasing support when a product stops working.
The good news is that your watch is covered by its 2-year warranty, and we're now in touch with you directly. We've received your video, confirmed your preference for a replacement, and are processing it so you have a working watch as quickly as possible. If you need anything in the meantime, you can reach us at support@gardpro.com and we'll treat it as a priority.
Best regards,
The GARD PRO Team
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