Customer service was excellent. We were greeted immediately and referred to knowledgeable salesman, Tony, who helped us find exactly what we were looking for. Checkout was not speedy, but we were well... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Aaron and Qadeer phoned ahead to give estimated of delivery and arrived when they said they would. They were especially courteous and careful to avoid damaging anything while navigating the small spac... Mehr ansehen
We went to Furniture USA intending to buy the Alenya couch, which we had researched online. The salesman who helped us was great, honest, super patient, not at all pushy, and worked with us to find wh... Mehr ansehen
We've lived in our house for about six months and held off buying couches because my wife couldn't find ones she loved and fit with her design ideas. We found the Darcy Salsa set on FurnitureUSA's web... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Furniture USA first opened its doors in South Sacramento in 1998, and since then has been recognized as a trusted name in the community. Over the years the business has seen ups and downs, but has persevered alongside the community and is now stronger than ever. Thanks to a reputation for furniture expertise and customer service, Furniture USA will soon expand its reach nationwide with the help of the new-and-improved ecommerce website. Furniture USA now has a fully operational online furniture store through the website: FurnitureUSA.com. For the past 3 years, 2013-2015, Furniture USA has been acknowledged as the best name in furniture retail for Northern California thanks to the KCRA3 A-List. The expansive showroom and website feature every category of furniture imaginable, including: mattresses, mattress sets, bedroom collections, beds, dressers, nightstands, chests, dining room collections, dining tables, dining chairs, barstools, living room collections, sofas, loveseats, sectionals, chairs, recliners, occasional tables, lamps, rugs, accessories, home decor and so much more. With industry leading brand names like Ashley, AC Pacific, AICO, Coaster, Home Elegance, Najarian, New Classic, Pulaski, Serta, Tempurpedic, Whittier and so many more, customers are sure to find what they are looking for with Furniture USA or FurnitureUSA.com. Local customers may qualify for Free Delivery! Full Service Delivery & Setup may also be available for the following cities: Sacramento, Elk Grove, Rancho Cordova, Citrus Heights, Antelope, West Sacramento, Davis, Galt and others. Not all cities that qualify for Full Service Delivery & Setup will also qualify for FREE Home Delivery. Enter your zip code on the Checkout page to see what options are available in your area. In addition to business, Furniture USA prides itself on employee participation in various community events and outreach programs. The store hosts the Salvation Army's Angel Tree event every year with the support of our customers and employees alike. Additionally, Furniture USA has regularly contributed to such causes as the Kids Can! Food Drive, Kids Day (a fundraiser for Shriners Hospitals for Children), the USMC's Toys-for-Tots event and many more. Be sure to check out the upcoming Community page to stay informed about current promotions, outreach opportunities, community events, charity auctions, and so much more! Thank you for choosing FurnitureUSA.com! You'll be glad you did.
Kontaktinformationen
6700 Mack Road, 95823, Sacramento
- (916) 681-7936
- info@furnitureusa.com
- furnitureusa.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Awesome customer care!
Furniture USA makes your shopping experience easy. They educate on your purchase. Match or beat prices. Help you to get what you need right away. They even show you how to build your credit to help make future purchases to complete your dream home. No pressure to buy. I have made referred other people. Furniture USA makes your stress free, if you are looking for furniture, I highly recommend FURNITURE USA!
Bad experience
Never go finance there their they rate too high. I bought all my furniture for 2500 and I end up paying 8500 for it. What a rid off

Antwort von Furnitureusa
Extended Warranty Issue
The place was very nice and the staff were friendly. However, We paid $159.00 for an extended warranty on two sofa's we purchased. When we had to make a warranty claim, the staff said our warranty wouldn't cover the damage we incurred. When I pressed them, they said our warranty wasn't the 100% one. I told them it was the only coverage we were offered. When I asked them how much more the 100% coverage would've cost, they said $34.00. Amazing! Like we wouldn't of paid the extra $34.00 in the beginning. Especially if we were made aware of it. I'm not sure what or who to believe. My recommendation is to make sure you really question these guys before purchasing an extended warranty from them.

Antwort von Furnitureusa
Best customer service...
The response from day of issue was rapid...
Nothing but trouble
Went in in response to "buy one get one free" Fathers Day Ad on sofas or chairs. First sign of trouble - salesman said the offer only applied to certain items, which in opinion were junk! After pointing out that no where in the ad did it say there were restrictions, we were able to negotiate buy one get half off a better quality item. Second sign of trouble was paying "paying cash " for delivery. We had just spent nearly $3,000 on two chairs and they couldn't spring the $39 for delivery! i am a disabled senior otherwise I would have just brought them home in my truck. Bought two power recliners with massage. One chair immediately had a problem, never have they offered to exchange it for one that is working! Instead one repair after another. Never again will I buy another stick of furniture from this place! I have also told friends and family to stay away from this place.

Antwort von Furnitureusa
Excellent Service
Great customers service from the girls at the front desk. They where very professional & prompt in answering any questions & tranfering me to the warehouse.
When I went to pick up my furniture, the guys in the warehouse where such gentlemen. They helped me load all my merchandise in the truck and made sure it was very secured.
Thank you!
Warranty
The warranty you sell for furniture damage is bogus. We had something happen to it and the company said it's not covered. I wasted $150 dollars of my hard earned money. The sales person was very nice.

Antwort von Furnitureusa
bad service
I ordered Tawny sofa which, according to the description given on the Furniture USA website, includes “sleeper features” - easy to lift mechanism and innerspring mattresses”. The linked webpages also provide several complementary photos of the sleeper features of the product. In order to make sure the product does include sleeper features, I called Furniture USA prior to ordering it. Sales person
confirmed it was sleeper sofa. Nevertheless the sofa shipped to me did not have the sleeper features, which I clearly requested on phone before ordering the product. I was also unable to convince the company to pick up the wrong item and refund me. All they proposed was that I would ship the item back on my own expense and pay the restocking charges. All this, of course, made no sense, considering the shipping charges both ends plus restocking almost amounts for the total value of the product. Bad, bad service.
Service was good quality was poor at best
I purchased a mattress for $1000 within 6 months it was sagging where my wife and laid. Name brand crappy quality
Late delivery
Time line given for furniture delivery was not met and was delivered 2 weeks late

Antwort von Furnitureusa
Great place to get furniture!
I love the peices here! The people here help you with everything and really do look out for you. I did the RAC acceptance program and its a 90 day no interest but after that period the interest is killer! I have bought sofa set and bedroom set from USA furniture and so far I feel like it's great quality.
Great services
Great services and quality furniture for good price.
Insurance is a waste
Don't bother to buy the expensive additional insurance. They will not come and fix it and the will give you a bogus excuse. U will never purchase furniture here again. Do yourself a favor go to Costco!!!
Great place to shop!!!
Fantastic place to shop for furniture. Great staff and great products
Bad customer service
The sales rep assisting us was just Not present. He was a Hispanic guy named Victor. We kept asking questions and all his answers were yes or no. He didn't bother to expand on any of it. Not only that, but when we picked up our furniture, the legs on one of the couches were missing. After calling, and calling for the next few days, we just couldn't get him to help us. finally the manager was helpful and said they would ship us the legs. Not only that, he said he can drop it off at my house. I've had a good experience here before but the encounter with Victor was not pleasant.
Customer oriented.
A company that cares about customer satisfaction after the sale.
Good value/good service
Love my the furniture I bought from them and the help of the salesman.
Horrible experience!!! horrible customer service!!!!
I would highly recommend buyers to make sure you check every product that is delivered! Do not keep any product that is defective and don't fall for their exchange BS. This is the second time I was screwed over by this horrible company! I will Never ever shop here again!!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







