Furnitureusa Bewertungen 

164
TrustScore 5 von 5

4.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Customer service was excellent. We were greeted immediately and referred to knowledgeable salesman, Tony, who helped us find exactly what we were looking for. Checkout was not speedy, but we were well... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Aaron and Qadeer phoned ahead to give estimated of delivery and arrived when they said they would. They were especially courteous and careful to avoid damaging anything while navigating the small spac... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We went to Furniture USA intending to buy the Alenya couch, which we had researched online. The salesman who helped us was great, honest, super patient, not at all pushy, and worked with us to find wh... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We've lived in our house for about six months and held off buying couches because my wife couldn't find ones she loved and fit with her design ideas. We found the Darcy Salsa set on FurnitureUSA's web... Mehr ansehen

Unternehmensdetails

  1. Möbelgeschäft

Informationen, die aus verschiedenen externen Quellen stammen

Furniture USA first opened its doors in South Sacramento in 1998, and since then has been recognized as a trusted name in the community. Over the years the business has seen ups and downs, but has persevered alongside the community and is now stronger than ever. Thanks to a reputation for furniture expertise and customer service, Furniture USA will soon expand its reach nationwide with the help of the new-and-improved ecommerce website. Furniture USA now has a fully operational online furniture store through the website: FurnitureUSA.com. For the past 3 years, 2013-2015, Furniture USA has been acknowledged as the best name in furniture retail for Northern California thanks to the KCRA3 A-List. The expansive showroom and website feature every category of furniture imaginable, including: mattresses, mattress sets, bedroom collections, beds, dressers, nightstands, chests, dining room collections, dining tables, dining chairs, barstools, living room collections, sofas, loveseats, sectionals, chairs, recliners, occasional tables, lamps, rugs, accessories, home decor and so much more. With industry leading brand names like Ashley, AC Pacific, AICO, Coaster, Home Elegance, Najarian, New Classic, Pulaski, Serta, Tempurpedic, Whittier and so many more, customers are sure to find what they are looking for with Furniture USA or FurnitureUSA.com. Local customers may qualify for Free Delivery! Full Service Delivery & Setup may also be available for the following cities: Sacramento, Elk Grove, Rancho Cordova, Citrus Heights, Antelope, West Sacramento, Davis, Galt and others. Not all cities that qualify for Full Service Delivery & Setup will also qualify for FREE Home Delivery. Enter your zip code on the Checkout page to see what options are available in your area. In addition to business, Furniture USA prides itself on employee participation in various community events and outreach programs. The store hosts the Salvation Army's Angel Tree event every year with the support of our customers and employees alike. Additionally, Furniture USA has regularly contributed to such causes as the Kids Can! Food Drive, Kids Day (a fundraiser for Shriners Hospitals for Children), the USMC's Toys-for-Tots event and many more. Be sure to check out the upcoming Community page to stay informed about current promotions, outreach opportunities, community events, charity auctions, and so much more! Thank you for choosing FurnitureUSA.com! You'll be glad you did.


Kontaktinformationen

4.9

Hervorragend

TrustScore 5 von 5

164 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

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4.9

Alle Bewertungen

(164)

2 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Awesome customer care!

Furniture USA makes your shopping experience easy. They educate on your purchase. Match or beat prices. Help you to get what you need right away. They even show you how to build your credit to help make future purchases to complete your dream home. No pressure to buy. I have made referred other people. Furniture USA makes your stress free, if you are looking for furniture, I highly recommend FURNITURE USA!

11. Februar 2016
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Bad experience

Never go finance there their they rate too high. I bought all my furniture for 2500 and I end up paying 8500 for it. What a rid off

11. Februar 2016
Bewertung ohne vorherige Einladung
Furnitureusa-Logo

Antwort von Furnitureusa

Hi Lym! Thank you for your review! It helps us when we hear from our customers, good and bad so we can learn where we need to improve. We are sorry to hear about your experience with financing. Unfortunately the staff at Furniture USA is unable to control the financing rates and terms that are agreed upon between the customer and the third-party financing companies that work through our store. We do hope you enjoy your furniture and please give us a call so we can put you in touch with the third-party financing company if you have questions.

Thank you!

Ali T.
Social Media & Marketing Admin

Bewertet mit 4 von 5 Sternen

Extended Warranty Issue

The place was very nice and the staff were friendly. However, We paid $159.00 for an extended warranty on two sofa's we purchased. When we had to make a warranty claim, the staff said our warranty wouldn't cover the damage we incurred. When I pressed them, they said our warranty wasn't the 100% one. I told them it was the only coverage we were offered. When I asked them how much more the 100% coverage would've cost, they said $34.00. Amazing! Like we wouldn't of paid the extra $34.00 in the beginning. Especially if we were made aware of it. I'm not sure what or who to believe. My recommendation is to make sure you really question these guys before purchasing an extended warranty from them.

10. Februar 2016
Bewertung ohne vorherige Einladung
Furnitureusa-Logo

Antwort von Furnitureusa

Hello Thomas,

Thank you very much for your 4-star review. We appreciate it very much and we also appreciate your feedback with the issue that you had on your warranty coverage. We are sorry that our sales team member did not explain the warranty coverage clear to you and I will relay this information to our sales manager to make sure that this information is being explained to our customers correctly with ALL different levels of coverage that they can buy. Again, thank you very much for bringing this to our attention.

Have a good one,

Ali T.
Social Media & Marketing Admin.

Bewertet mit 2 von 5 Sternen

Nothing but trouble

Went in in response to "buy one get one free" Fathers Day Ad on sofas or chairs. First sign of trouble - salesman said the offer only applied to certain items, which in opinion were junk! After pointing out that no where in the ad did it say there were restrictions, we were able to negotiate buy one get half off a better quality item. Second sign of trouble was paying "paying cash " for delivery. We had just spent nearly $3,000 on two chairs and they couldn't spring the $39 for delivery! i am a disabled senior otherwise I would have just brought them home in my truck. Bought two power recliners with massage. One chair immediately had a problem, never have they offered to exchange it for one that is working! Instead one repair after another. Never again will I buy another stick of furniture from this place! I have also told friends and family to stay away from this place.

10. Februar 2016
Bewertung ohne vorherige Einladung
Furnitureusa-Logo

Antwort von Furnitureusa

Hello Julian,

Thank you very much for your review. It helps us find out the things that we need to improve on to create a good customer service experience for our customers. We do our best to explain the terms and conditions of our sales on our print ads and to our customers when they come into the store. Sometimes when sales are restricted to certain items it is easier to point them out to our customers in person than it is to have to list each individual item on our ads when there might be a whole lot that are included. I will make sure to explain in further depth as best I can when creating term for ads to they are more easily understood by the customer. We are sorry to hear you did not like any of the items that were included in the Fathers' Day Sale, but we are very happy that a member of our sales team was able to find what you thought was a better quality item and give you a buy one get one half off discount! We are sorry that we were unable to extend free delivery to you at that time with the discount that we gave you on your chairs. Unfortunately, delivery sometimes comes at a high cost to us (especially with high fuel prices in the past) and it makes it hard to offer free delivery, even though we wish we could for everyone! Depending on the manufacturer of the item, we have to try to repair items before they are replaced as it is a much more cost effective solution, especially when it comes to mechanical elements of motion furniture because when those parts are replaced it does not effect the structural integrity of the furniture. We are sorry to hear that you will not be returning to our store and do hope that you change your mind. Thank you again for bringing these issues to our attention so we can continue to work on our terms and conditions when it comes to sales, our free delivery policies and the quality of furniture that we keep on the showroom floor.

Thank you,

Ali T.
Social Media & Marketing Admin.
Furniture USA

Bewertet mit 5 von 5 Sternen

Excellent Service

Great customers service from the girls at the front desk. They where very professional & prompt in answering any questions & tranfering me to the warehouse.
When I went to pick up my furniture, the guys in the warehouse where such gentlemen. They helped me load all my merchandise in the truck and made sure it was very secured.

Thank you!

10. Februar 2016
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Warranty

The warranty you sell for furniture damage is bogus. We had something happen to it and the company said it's not covered. I wasted $150 dollars of my hard earned money. The sales person was very nice.

10. Februar 2016
Bewertung ohne vorherige Einladung
Furnitureusa-Logo

Antwort von Furnitureusa

Hello Chris and Gina,

Thank you very much for the review. We appreciate any feedback! We are very sorry the warranty on your furniture did not cover what happened to it. We do our best to explain that the coverage only covers accidental damage and not regular wear and tear on the furniture, but it sounds like we did not explain clearly enough. I will notify our sales team to make sure that they do so. Again, we appreciate your feedback and hope that you are enjoying your furniture.

Have a good one!

Ali T.
Social Media & Marketing Admin.
Furniture USA

Bewertet mit 1 von 5 Sternen

bad service

I ordered Tawny sofa which, according to the description given on the Furniture USA website, includes “sleeper features” - easy to lift mechanism and innerspring mattresses”. The linked webpages also provide several complementary photos of the sleeper features of the product. In order to make sure the product does include sleeper features, I called Furniture USA prior to ordering it. Sales person
confirmed it was sleeper sofa. Nevertheless the sofa shipped to me did not have the sleeper features, which I clearly requested on phone before ordering the product. I was also unable to convince the company to pick up the wrong item and refund me. All they proposed was that I would ship the item back on my own expense and pay the restocking charges. All this, of course, made no sense, considering the shipping charges both ends plus restocking almost amounts for the total value of the product. Bad, bad service.

10. Februar 2016
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Late delivery

Time line given for furniture delivery was not met and was delivered 2 weeks late

10. Februar 2016
Bewertung ohne vorherige Einladung
Furnitureusa-Logo

Antwort von Furnitureusa

Hi Bonny,

Thank you much for taking the time to review us. We appreciate all feedback from our customer so we can find our "fixes" and make Furniture USA a great company. We are very sorry that your furniture was delivered late. Sometimes our manufacturers change stock and delivery dates on us after the initial timeline quote they give us and we have no way to predict when this happens. Unfortunately, it is then when we have to break the bad news to our customers that their furniture is going to be late and we hate doing it! Again, we apologize that your furniture was delivered late, but we are glad that you received it and hope you enjoy it.

Thank you!

Ali T.
Social Media & Marketing Admin.

Bewertet mit 4 von 5 Sternen

Great place to get furniture!

I love the peices here! The people here help you with everything and really do look out for you. I did the RAC acceptance program and its a 90 day no interest but after that period the interest is killer! I have bought sofa set and bedroom set from USA furniture and so far I feel like it's great quality.

10. Februar 2016
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Insurance is a waste

Don't bother to buy the expensive additional insurance. They will not come and fix it and the will give you a bogus excuse. U will never purchase furniture here again. Do yourself a favor go to Costco!!!

10. Februar 2016
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Bad customer service

The sales rep assisting us was just Not present. He was a Hispanic guy named Victor. We kept asking questions and all his answers were yes or no. He didn't bother to expand on any of it. Not only that, but when we picked up our furniture, the legs on one of the couches were missing. After calling, and calling for the next few days, we just couldn't get him to help us. finally the manager was helpful and said they would ship us the legs. Not only that, he said he can drop it off at my house. I've had a good experience here before but the encounter with Victor was not pleasant.

10. Februar 2016
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Horrible experience!!! horrible customer service!!!!

I would highly recommend buyers to make sure you check every product that is delivered! Do not keep any product that is defective and don't fall for their exchange BS. This is the second time I was screwed over by this horrible company! I will Never ever shop here again!!

10. Februar 2016
Bewertung ohne vorherige Einladung

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