Guardsman Bewertungen 

Dear all.
Do not use this company whatsoever when asked to insure your furniture.
Total waste of time and effort.
As soon as ombudsman answers im taking them to court no mater what the outcome.
Im a fully qualified bailiff.
And as soon I get the nod from the court im knocking on the door and taking everything to get my money back ,court fees and im not cheep on bailiff services either.
It will be costly as I charge over £200.00 per hour on a job.
This company has total disrespect for there clients and it will be a costly experience for them.

I'm only giving one star because i have to! Poor service from start to finish. Technician was here 5 minutes and provided a report that was not true to fact. Then i wait a week and surprise surprise they refuse the claim saying the damage is not consistent with one incident - disgraceful considering i told them i found two chips on the table. What on earth was the point in buying this protection? I was mis sold this by Harveys who have now gone into liquidation, the advisor asked me if i knew of the persons details who sold it to me!!! Really!!! plus, i was told a response was sent by email which i never received which resulted in me having to call. I have raised a complaint i am not holding my breathe for a resolution as the advisor said he coldn't guarantee me a phone call from the complaints team and I SHOULD CALL THEM when i get my acknowledgment letter - what kind of service is that. Anyway, straight to the FOS with this one as soon as i can. Disgusting service taking money off people and not honouring what was sold to them!!!

So i accidently spilt superglue on my armchair and sent a claim off. After numerous emails they arranged for a technician to come out. However, no show! I left it another week in case i had written down the wrong date - still no show. I sent off an email saying please send another technician as clearly not competent but they sent the original one - awkward! You then have to complete an evaluation of their service in front of them - another awkward moment! Anyway, stain couldnt be removed so he said he would send report off. Next minute i get an email from the ombudsman regarding a complaint i made and wanted me to fill out a load of information. To cut a long story short, after tons of emails i could either have £70 ir get seat covered replaced. I chose the latter and a different technician came out and replaced seat cover and guardsman also gave me £50 compensation. Worth it in the end but such a lot of hassle for such a simple task.

guardsman insurance" so far" not fit for purpose , claim began late april or early may (been so long ) In short guardsman put me through hoops and hurdles photos ,measurements, date ,time of spillage (that reminds me i must ask my 11 mth old grandchild at time of incident what time he dribbled his milk on to the sofa and what the fat content was LOL ) eventually they just sent wipes ,plus more paperwork to waste my time. A few weeks later a engineer EVENTUALLY came and ran a check on all the stains that were spilt accidently over a fortnight or so by 2 good family visits and a 3rd which was freinds. Engineer seemed thorough and put in his report to a claims person 6 Weeks AGO . Another 25 mins to get through TODAY , sorry the claims handler for your claim is off today(conveniant) , but she still needs to ask for more information from the engineer , who for some reason hasnt got back to their claims handler in charge of the case and hasnt had a reply from the engineer about other questions they seem to need before they can process/execute my claim. WE ARE AWFULLY SORRY that you have received 0 updates from guardsman about your claim. Are they hoping we will change our sofa if left any longer ?, i mean come on. I hate to moan on public review sights but this company isnt in my case ,DEALING with the claim. Opened a complaint over the phone and have just received on lovely quality paper their guide to complaint investigation procedures. It says if i dont hear anything in 4 weeks they will give notice and then wait up to another 4 weeks for a letter to explain the investigation to my complaint.

Here I am again 'cause this company is delaying the repair of my faulty recliner on purpose. Technician has been on site twice & the email thread is endless. They keep asking me pictures I already sent three times. Completely waste of money/time and I'm gutted that I paid so much money for the actual couch to now have that massive piece of junk in my living room. Thought the insurance was going to be helpful but I was too naive when I bought it. Completely helpless here at this point...

So cats damaged the foot stool and having taken out the plan at the beginning of the purchase of the product, the terms and conditions clearly states damage caused by animals. Sent a claims form off with photos and they are now refusing to pay out due ‘exclusions’. What do you expect!?!!

Previously they have sent us a ‘baby wipe’ before abs ask to wipe the stain off and then see how you get on.
Absolutely laughable and really not worth paying for the so called insurance

fantastic job done by joe on behalf of guardsman in northern ireland mid ulster, he came and cleaned sofa, brilliant job very helpful and friendly, would highly recommend, thanks again joe

I have guardsman cover for my sofa, they handled my claim in an efficient manner and to high standard,
Thank you

I took out a Guardsman policy just under 18 months ago , I put my claim in 2 months ago and was given an appointment for today . 6 weeks but I took it and booked a day off work which isn’t great at the moment as I work for the NHS. I called guardsman yesterday to make sure my appointment was going ahead as I hadn’t heard anything from the engineer to confirm. I was told by a lady that there was 3 notes on the system, 1 appointment for today, 2 changed to 13th jan , and 3 changed to 19th jan . All new to me as I haven’t heard a word since November when the engineer booked my appointment on the phone . The lady in the office got no answer from the engineer and gave me his direct number which I’ve called numerous times to no avail and left messages. So I have had a day off work in case he came and what a complete waste of mine and the NHS time . I suspect I will be told about COVID and lockdown etc but this was before a lockdown. Guardsman I am afraid are not fit for purpose in my opinion and before laying out a few hundred pounds for insurance I would urge people to do some research as they have let me down as a customer and have behaved so unprofessionally it is beyond words .

I found some lose stitching on my furniture and was relieved when the guardsman technician Joe called at my home and reassured me this could be repaired. Absolutely delighted with the service that the guardsman have provided. You cant notice were it has been repaired. I would highly recommend this company.

I echo the sentiments of others expressed about this company. Really poor service. Sent someone over twice to repair scratches on new table and effectively he polished it. I could have done better with pledge.Then they consistenly fail to deal with communications; you lodge a complaint and are told it will take up tp 8 weeks to consider the complaint. Awful company and experience. Hopefully F Village will not use them as repair specilalists as they are anything but specialists.

DONT USE THEM PAY ATTENTION TO THE REVIEWS this is a worthless Company and people working there could care less about you. 4 Months and no repairs, no refund and no parts. RUN FROM THIS COMPANY.... its owned by The Amynta Group who owns several Furniture Protection Services if you see their name on any Company RUN as well. I will look into a class action Law Suit because they rip people off from my experience and all the comments I have read.

Anything to avoid paying a claim!
A complete waste of money. Scruffy "technician" came out to inspect my table and accused me of sanding it! The only qualification he has is to think up reasons why they should not pay out. Must have worked in a lefthand screwdriver factory before taking this job. Honestly don't buy their policy through Oak Furniture Land a complete waste of money and a complete waste of time.

Gary Lisle from Guardsman came out to rectify faults on our new sofa He was excellent, extremely polite and helpful. My husband and myself were very impressed by his work and nothing was too much trouble for him.

My initial claim made in July apparently was never received, despite my making a call 2 weeks after submitting my claim and being told it had been received and was not late as it was still in 10day period??...and to wait another week. I waited a further 2 weeks, phoned again and this time was told they had not received it - goes bad to worse now. Was told I could not claim for part of damage as it should have been when it happened, my fault thought I could accumulate minor stains, however, main part of claim was ok and someone, at my request, would come round and clean it etc. I also stated prehapes I could pay additional costs to have previous small stains removed, received a very rude response to what I though was a perfectly reasonable request? Someone eventually came round in September, but they barely looked at it, said they could not do anything. Stupidly I though Guardsman would then advise me as too what would happen next, no, they just sent a letter some weeks later stating stain had been removed to my satisfaction??- it wasn’t even touched. Another, apparently, investigation, letter received to day, still claiming stain cleaned to my satisfaction - I have really lost my temper now. During all of this, in September, another small accident, I reported it, received claim form, submitted it and to date have heard nothing now November?? Staff just repeat they cannot issue a refund, apparently because I have had use of service and stain removed - this company is either completely incompetent or it is all just a con. whichever one it is,I and many others are out of pocket.

I wish I could leave a Zero star review, as quite frankly, there is no service to review. The customer service is shocking, the timescale in which they reply to a claim is no less than two weeks. You have to chase them about 10 times to even get a response, and all in all takes over 6 weeks for the stain to be mildly repaired from the initial claim.

Very poor service. Contacted them by phone for a hole in my sofa, they promised to send out a claim form by post. It never arrived,,,,

So printed off a claim form on-line along with copies of all the necessary documentation they require. This was sent recorded delivery. Once again they have ignored this, no contact by letter, email or phone. My next course of action will be to take legal action, as they are only down the road from me at Milton park, Didcot.

Avoid at all costs!!

When shared my appalling experience with Trust Pilot they posted this patronising reply. They say they are investigating.This hads been going on for over a month and still no word from them addressing the issue.
Just more distain for the customer
This their response
Reply from Guardsman UK
9 Oct 2019
Good Afternoon Roland,

I'm so sorry that you are not happy with how we have dealt with your claim. Our records indicate your claim is currently under review and it would therefore be inappropriate for us to publicly respond at this time. However, we do acknowledge your concerns, and your comments have been forwarded to our Complaints Team for inclusion in their review.

Many thanks
Sue

Sue

Recliner had a fault. Guardsman representative Mitch Walker attended for the repair. He was prompt, polite and pleasant while he carried out the repair.

great service, Thanks