I recently purchased two recliners from Furniture Online. Long story short, I wasn't satisfied with the chairs; however, due to circumstances, I had to delay the return. I contacted customer service... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
The team was very helpful I bought 2 sofas that had a tare in so they arranged a pick up and refund that side. Was ok . The delivery team that came to collect was so rude long story short they said th... Mehr ansehen
Unternehmen hat geantwortet
FOL offered a replacement chair due to a fault with the first one. James arranged for the old one to be collected and the driver to package and label it return, as the disabled gentleman who had bou... Mehr ansehen
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Am delighted with the recliner chair Easy to put together and very comfortable Liam was very helpful and sorted out a problem I had initially . The delivery men let me know when it would be arriv... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Kontaktinformationen
318 Melton Road, LE4 7SL, Leicester, Vereinigtes Königreich
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4.6
Hervorragend
5866 Bewertungen
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Antwort von FurnitureOnline.co.uk
Hi Mrs Gay
Thank you for your great review.
We’re really pleased to hear that your order arrived on time and exactly as expected. Providing a smooth and reliable experience is very important to us, so your feedback is truly appreciated.
We hope you enjoy your purchase, and please don’t hesitate to get in touch if we can assist you in the future.
Kind regards,
Furniture Online
Item as advertised
Item as advertised, delivery excellent, delivery drivers top class, polite, respectful and very helpful.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Karan
Thank you for your wonderful review.
We’re delighted to hear that the item met your expectations and that you were pleased with the delivery experience. It’s especially great to know that our delivery team made such a positive impression — we’ll be sure to pass along your kind comments to them.
We truly appreciate your support and hope you continue to enjoy your purchase. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
They’ll take your money but do not care.
It’s not arrived yet and contacting the company is hard work. They’ve replied to one of my emails once when they were ready to deliver but haven’t replied since I told them that it couldn’t come that day. I’m close to cancelling the order and using somewhere else that values their customers rather than just taking their money.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Greg
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating delays and difficulty in communication can be. We always aim to respond promptly and work closely with our customers to arrange a suitable delivery date, so we’re concerned to hear this has not been your experience.
As we’re unable to locate your order details from this review, could you please email us at sales@furnitureonline.co.uk with your order information? This will allow us to look into the situation thoroughly and assist you as quickly as possible.
We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Furniture Online
Comfortable recliner
This was our fourth recliner from this company which says it all really. They are reliable always deliver quickly and have very good customer care. The recliners are well made and are a great price compared to other sites.
7. April 2026
Antwort von FurnitureOnline.co.uk
Hi
Thank you so much for your continued support.
We’re truly delighted to hear that this is your fourth recliner from us — that really does mean a lot. It’s great to know that you’ve consistently been happy with the quality, value, and service we provide.
We always aim to offer reliable delivery and helpful customer care, so your feedback is very much appreciated and will be shared with the team.
Thank you again for your loyalty, and we hope you continue to enjoy your recliners for years to come.
Kind regards,
Furniture Online
Antwort von FurnitureOnline.co.uk
Hi Dr Norman
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality and value of the item. It’s always great to know our products are meeting expectations.
We truly appreciate your support and hope you continue to enjoy your purchase. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Good product. However...
I like this chair in general. Good quality fabric and colour. It's mostly comfortable, reclines well and the massage aspect works very well for as long as I want.
All very good.
With one caveat.
It's lower than I expected and is fixed. I'm having to sit lower than I'd like, and getting out is a chore, which is a shame.
7. April 2026
Antwort von FurnitureOnline.co.uk
Hi Rajan
Thank you for your thoughtful review.
We’re really pleased to hear that you’re happy with the fabric, colour, reclining function, and massage feature — it’s great to know these aspects are working well for you.
We’re sorry to hear that the chair height hasn’t met your expectations. We understand how important seat height is for overall comfort and ease of use, especially when getting in and out of the chair. Your feedback is very valuable, and we will certainly pass this on to our product team for consideration.
If there’s anything we may be able to assist with, please don’t hesitate to get in touch with us directly — we’d be more than happy to help.
Thank you again for your feedback and support.
Kind regards,
Furniture Online
Comfy and good looking chair
Comfy and good looking chair, however, the chair heating is only in the lumbar area, for which I deduct one star.
7. April 2026
Antwort von FurnitureOnline.co.uk
Hi Pawel
Thank you for your feedback—we’re really pleased to hear that you find the chair comfortable and stylish.
We appreciate your comments regarding the heating feature. The heating is designed to focus on the lumbar area to provide targeted support where it’s most commonly needed, but we understand this may not meet everyone’s expectations.
Thank you again for sharing your thoughts, and we truly value your feedback as it helps us continue to improve our products.
Kind regards,
Furniture Online
When sat on it move back to easy I had…
When sat on it move back to easy I had to keep pulling it in position. I will grant you it’s soft it’s moving all the time
23. März 2026
Antwort von FurnitureOnline.co.uk
Hi Mavis
We’re sorry to hear about the issue you’ve experienced and appreciate you bringing this to our attention.
So that we can better understand what’s happening and provide the most suitable resolution, could you please send us some photos or a short video of the fault to sales@furnitureonline.co.uk? This will allow our team to assess the movement issue you’ve described and advise on the best way forward.
We look forward to hearing from you and getting this resolved for you as quickly as possible.
Kind regards,
Furniture Online
I chose the Chicago Recliner as it had…
I chose the Chicago Recliner as it had style and did not look old fashioned. It arrived with what looked like it had been already opened and then repacked, upon assembly I found a fault. I spoke with customer services and they agreed to send me a replacement and collect the faulty chair. Within a few days the replacement arrived and it was fantastic just what I was hoping for. Furniture Online were excellent in handling my situation and the chair is everything I could have wanted. Five Stars!
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi David
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that you’re pleased with the Chicago Recliner and that it met your expectations in both style and comfort. At the same time, we’re very sorry for the initial issue you experienced, but we’re glad our customer service team was able to resolve this promptly and arrange a replacement to your satisfaction.
It’s great to know the new chair is exactly what you were hoping for, and your kind words about our service truly mean a lot to us.
If there’s anything further we can assist you with, please don’t hesitate to get in touch. We hope you continue to enjoy your recliner.
Kind regards,
Furniture Online
It worked great for me!
A simple, efficient service. Select, buy, pay, receive. Much less than a week!
16. März 2026
Antwort von FurnitureOnline.co.uk
Hi Phil
Thank you for your fantastic feedback! We’re delighted to hear that you found the whole process simple and efficient from start to finish. It’s great to know your order arrived so quickly as well.
We really appreciate your support and hope to serve you again soon!
Kind regards,
Furniture Online
Antwort von FurnitureOnline.co.uk
Hi Angela
Thank you so much for your lovely feedback! We’re really pleased to hear that you were happy with both the service and delivery. It means a lot to us that you would choose to shop with us again, and we look forward to serving you in the future.
Kind regards,
Furniture Online
The purchase and delivery were easy.
The purchase and delivery were easy.
Unfortunately, I am unable to push the chair back in to a reclining position. I have been trying all week and I just not get the back to move. Can you advise please.
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Helen
Thank you for your feedback. We’re really sorry to hear that you’re having difficulty adjusting the chair, as this is certainly not the experience we want for our customers.
We’d very much like to look into this for you and help resolve the issue as quickly as possible. Unfortunately, we’re unable to locate your order based on the review alone. Could you please contact us at sales@furnitureonline.co.uk and include your order number as the subject of the email? This will help us identify your order and assist you more efficiently.
We look forward to hearing from you and resolving this for you.
Kind regards,
Furniture Online
great company to deal with
great company to deal with, the items I purchased are top quality
30. März 2026
Antwort von FurnitureOnline.co.uk
Hi Gary
Thank you for your kind words. We’re delighted to hear that you had a positive experience with us and that you’re pleased with the quality of your purchase.
Your feedback means a great deal to us, and we truly appreciate your support. We hope to have the pleasure of serving you again in the future.
Kind regards,
Furniture Online
Recliner chair - Spring sale.
I found my recliner chair in the Spring sale - there were plenty of items to choose from, all clearly described.
It was good quality and reasonably priced ...
30. März 2026
Antwort von FurnitureOnline.co.uk
Hi Christopher
Thank you for your wonderful review. We’re delighted to hear that you found the perfect recliner in our Spring sale and that you were happy with the range of options available.
It’s great to know that the product met your expectations in terms of quality and value for money.
We really appreciate your feedback and hope you enjoy your recliner for many years to come.
Kind regards,
Furniture Online
FurnitureOnline OK !
Ordering easy and everything sorted PDQ. Delivery very straightforward with no problems. Good service all round.
30. März 2026
Antwort von FurnitureOnline.co.uk
Hi Jonathan
Thank you for your lovely review. We’re really pleased to hear that the ordering process was smooth and that everything was arranged quickly for you.
It’s great to know the delivery went smoothly and that you were happy with the overall service.
We truly appreciate your feedback and hope to serve you again in the future.
Kind regards,
Furniture Online
Seriously would recommend the company
I’m very happy with the heat/massage recliner I bought from furniture online. Looks great in my lounge. Looks like a cinema recliner. Love that it heats and massages. Just right for my chronic condition. So comfy. Had a lot of compliments for it.
Thanks furniture online
30. März 2026
Antwort von FurnitureOnline.co.uk
Hi Louisa
Thank you for your wonderful feedback. We’re delighted to hear that you’re so pleased with your heat and massage recliner and that it’s both comfortable and supportive for your needs.
It’s great to know it looks the part in your lounge as well and has been getting compliments. We’re really glad it’s making a positive difference for you.
Thank you again for choosing Furniture Online, and we hope you continue to enjoy your recliner.
Kind regards,
Furniture Online
Very Comfortable - according to my mother.
Initially looked at getting a rise & recline chair from HSL who have a good range. Found Furniture Online possibly via Google & whilst their range of rise & recline chairs isn’t as big as HSL’s it is hard to ignore the difference in price between the two companies. Yes, HSL will send someone out to measure you up for your chair but other than overall chair size, seat height, width & depth there can’t be that many variables. My mother says the chair is very comfortable but as for the rise, recline & foot rest functions, I’m sure NASA got the recent moon mission craft into orbit with less consternation than the simple remote control seems to be causing my mother. It seemed difficult to justify the difference in cost between the Furniture Online chair & a similar chair from HSL - no doubt some of which pays for the home visits, TV advertising & the sales consultant’s commission/bonus. Delivery was prompt & the delivery guys got rid of the chair’s packaging as well as siting the chair where required, assembling & testing it - this did cost an extra £50 versus just delivering the chair & leaving the boxes door side which is free. Easy online ordering process too.
25. März 2026
Antwort von FurnitureOnline.co.uk
Hi Andy
Thank you for taking the time to share such a detailed review. We’re really pleased to hear that your mother finds the chair comfortable and that you were happy with the overall value, delivery service, and ordering process.
We also appreciate your honest feedback regarding the remote control. We understand it can take a little time to get used to, but if your mother needs any guidance, please don’t hesitate to get in touch; we’d be more than happy to help.
Thank you again for choosing Furniture Online, and we hope your mother continues to enjoy her chair.
Kind regards,
Furniture Online
Good service quick delivery however
Good service quick delivery however
Chair is a bit flimsy wobbly. Not for people who weigh 17 stone.
I’ve had to swap chairs so I use it. I weigh 9 stone. Shame
19. März 2026
Antwort von FurnitureOnline.co.uk
Hi Mrs Horrigan
Thank you for your feedback and for your kind words about our service and delivery.
We’re pleased to hear that you were happy with the overall experience, though we’re sorry to learn that the chair did not meet your expectations in terms of sturdiness. We understand how important comfort and support are, and we appreciate you sharing this as it can be helpful for both us and other customers.
If you ever need any guidance on choosing a model better suited to different weight requirements, our team would be more than happy to help.
Thank you again for taking the time to leave a review.
Kind regards,
Furniture Online
Not yet recieved
Not yet recieved. You need to check with your courier before asking what i think of a chair i have not recieved yet.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Ian
Thank you for your feedback.
We’re sorry to hear that you’ve not yet received your order, and we completely understand how frustrating that must be.
We always aim to provide a smooth and reliable delivery experience, so we’re keen to look into this for you. As we’re unable to locate any order details linked to this review, we’re not currently able to check the status.
If this relates to an order with us, please contact our customer service team with your order number so we can investigate this promptly. You can reach us via email at sales@furnitureonline.co.uk or by calling us on 0116 218 2900, and we’ll be more than happy to assist.
We appreciate you bringing this to our attention and apologise for any inconvenience caused.
Kind regards,
Furniture Online
HIGHLY recommend furniture online
HIGHLY recommend furniture online! FANTASTIC service, and customer care. We had to call them to ask a question about our delivery, and the man we spoke to was awesome and incredibly helpful! Cannot praise this company more! The chair was fab too, it’s our third one! Perfect for my disabled adult son who loves it! First time buying from furniture online, but definitely not my last! Thankyou!!!!!!
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Sharon
Thank you so much for your wonderful review and for your kind words about our service.
We’re delighted to hear that you had such a positive experience with both our customer care team and your delivery enquiry. It’s especially lovely to know that the chair has been a great fit for your son and that you’ve chosen to come back to us for a third one – that truly means a lot to us.
Your recommendation and continued support are genuinely appreciated, and we’re so pleased we could meet your expectations.
Thank you again for taking the time to share your experience.
Kind regards,
Furniture Online
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