I recently purchased two recliners from Furniture Online. Long story short, I wasn't satisfied with the chairs; however, due to circumstances, I had to delay the return. I contacted customer service... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The team was very helpful I bought 2 sofas that had a tare in so they arranged a pick up and refund that side. Was ok . The delivery team that came to collect was so rude long story short they said th... Mehr ansehen
Unternehmen hat geantwortet
Am delighted with the recliner chair Easy to put together and very comfortable Liam was very helpful and sorted out a problem I had initially . The delivery men let me know when it would be arriv... Mehr ansehen
Unternehmen hat geantwortet
Easy order with quick response. Very quick delivery once ordered and communications were excellent. Very helpful and professional delivery crew. Very pleased with product. This is the second time I ha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Kontaktinformationen
318 Melton Road, LE4 7SL, Leicester, Vereinigtes Königreich
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4.6
Hervorragend
5864 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Delivery address error!
1 digit incorrectly added to the postcode and the delivery company contact to say that they cannot find the address, they were unable to change it without confirmation from the retailer, Debenhams. Their text helpline could not help and told me there’s nothing they could do other than wait until the order is sent back to them after a failed delivery. I emailed to cancel the order completely but James corrected the error and had the delivery company contact me to rearrange a delivery date and he even called me to confirm that they had been in touch. James had given me amazing customer service and saved me the hassle of cancelling after not getting any help/customer support in correcting the delivery address!
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Joshua
Thank you for taking the time to leave us such a wonderful 5-star review.
We are delighted to hear that James was able to assist in resolving the postcode issue and preventing the inconvenience of a failed delivery and order cancellation. We understand how frustrating it can be when an address error causes delays, and we're pleased that he was able to step in, make the necessary corrections, coordinate with the courier, and keep you updated throughout the process.
Providing proactive and reliable customer service is something we strive for, and it is fantastic to know that James's efforts made such a positive difference to your experience.
Thank you once again for your kind words and support. We will be sure to pass your feedback on to James, who will be thrilled to hear it. We hope you enjoy your purchase and look forward to serving you again in the future.
Kind regards,
Furniture Online
⭐️⭐️⭐️⭐️⭐️ I absolutely love my sofa (Boston…
⭐️⭐️⭐️⭐️⭐️ I absolutely love my sofa (Boston 3 seater grey recliner). So sturdy and high quality, lumbar support, and brilliant for tall people. Perfect fit and well worth the price! Free delivery too! Ordering/delivery/customer service was also excellent! From ordering to sitting on it, in less than 4 days. Would highly recommend!
2. Juni 2026
Antwort von FurnitureOnline.co.uk
Hi
Thank you so much for your wonderful 5-star review!
We are delighted to hear that you are loving your Boston 3 Seater Grey Recliner and that it has proven to be sturdy, comfortable, and a great fit for your needs. It's especially pleasing to know that the lumbar support and generous sizing have made it such a comfortable choice.
We're also thrilled that your experience with our ordering process, delivery service, and customer support met your expectations. Receiving your new sofa in less than four days is exactly the kind of smooth experience we strive to provide.
Thank you for your recommendation and for taking the time to share your feedback. We truly appreciate your support and hope you enjoy many years of comfort with your new sofa.
Kind regards,
Furniture Online
The staff delivering the recliner were…
The staff delivering the recliner were especially helpful. They even put the chair in place for me, over and above the call of duty!
13. April 2026
Antwort von FurnitureOnline.co.uk
Hi Matthew
Thank you for your wonderful 5-star review.
We are delighted to hear that you had such a positive delivery experience. Our delivery teams take great pride in providing helpful and courteous service, so it is especially rewarding to know that their efforts made a difference and helped make the delivery process easier for you.
We will be sure to pass your kind comments on to the team. Thank you for choosing us, and we hope you enjoy your recliner for many years to come.
Kind regards,
Furniture Online
The riser recliner chair we received…
The riser recliner chair we received was faulty contacted the company who quickly and efficency delivered a new chair within a week and collected the broken chair with no problem.
11. Mai 2026
Antwort von FurnitureOnline.co.uk
Hi Mrs Adamson
Thank you for taking the time to leave us a 5-star review.
We are sorry that the original riser recliner chair arrived with a fault, but we are pleased to hear that our team was able to resolve the issue quickly and efficiently for you. We understand how important it is to receive a prompt solution, and we're glad the replacement chair was delivered and the faulty item was collected without any hassle.
Your feedback is greatly appreciated, and we thank you for giving us the opportunity to put things right. We hope you enjoy your new chair for many years to come.
Kind regards,
Furniture Online
Delivery very good except the change in…
Delivery very good except the change in delivery time.
Not sure about the quality yet, will give it some time.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi David
Thank you for taking the time to leave us a review.
We're delighted to hear that you were pleased with the delivery service. However, we apologise for any inconvenience caused by the change in the delivery time and appreciate your understanding.
We hope the quality of your item meets your expectations once you've had the opportunity to use it for a while. Should you have any questions or require any assistance, please don't hesitate to get in touch with our customer service team, and we'll be happy to help.
Thank you for choosing us, and we hope you enjoy your purchase.
Kind regards,
Furniture Online
Had excellent service from James…
Had excellent service from James today. James was very understanding regarding the problem I had with a delivery issue. Thanks James for all your help much appreciated.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Debbie
Thank you for taking the time to leave us such a wonderful 5-star review.
We are delighted to hear that James was able to assist you with your delivery issue and provide the support you needed. We understand how frustrating delivery concerns can be, and we always strive to resolve them as quickly and efficiently as possible.
Your kind words and appreciation will be passed on to James, who will be pleased to know that his efforts made a positive difference to your experience.
Thank you once again for your feedback and for choosing us. We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Furniture Online
Had to speak to company over problem…
Had to speak to company over problem with order which was totally my fault. Nothing was a problem to them in order to rectify the problem…10/10
29. Mai 2026
Antwort von FurnitureOnline.co.uk
Hi Mark
Thank you for your fantastic 5-star review!
We are delighted to hear that our team was able to help resolve the issue with your order quickly and smoothly. We understand that mistakes can happen from time to time, and we're always happy to do our best to find a solution and make the process as straightforward as possible.
Your kind words mean a great deal to us. Thank you for choosing us, and we hope to have the pleasure of serving you again in the future.
Kind regards,
Furniture Online
Quick efficient delivery.
Quick efficient delivery.. good quality product .. as description
29. Mai 2026
Antwort von FurnitureOnline.co.uk
Hi FionaConnolly
Thank you for your 5-star review!
We are delighted to hear that you were pleased with the quick and efficient delivery and that the product met your expectations in terms of quality and description. We work hard to ensure our products are accurately represented and delivered promptly, so it's wonderful to know we achieved that for you.
Thank you for choosing us, and we hope to serve you again in the future. Enjoy your new purchase!
Kind regards,
Furniture Online
chair was of poor condition bits…
chair was of poor condition bits falling of i dont know how long it will last ,,the delivery driver was rude when i asked him to put it by the door which was not very far he just dropped it and made a comment about i didnt pay for any room delivery it was not up any stairs it was heavy and we are over 60 in our household
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Eric
Thank you for taking the time to leave your feedback.
We are very sorry to hear that your chair did not arrive in the condition you expected and that you were disappointed with the delivery experience. This is certainly not the standard of service we aim to provide.
As this review was submitted organically, we have been unable to locate your order details. Could you please contact us at sales@furnitureonline.co.uk with your order number and some photos of the issues you have mentioned? Once we receive these, our team will be happy to investigate the condition of the chair and work with you towards a suitable resolution.
We would also like to look into your comments regarding the delivery driver. While our standard delivery service is to the doorstep unless a room-of-choice service has been purchased, we still expect our delivery partners to remain courteous and professional at all times. Your feedback is important to us, and we would like the opportunity to review what happened.
We take pride in the quality of our products and customer service, and we are disappointed to learn that your experience did not reflect this. We hope you will give us the opportunity to investigate and put things right.
Kind regards,
Furniture Online
Antwort von FurnitureOnline.co.uk
Hi Vicki
Thank you for your fantastic 5-star review.
We are delighted to hear that you are enjoying your new chair and that the delivery experience was smooth and professional. We will be sure to pass your kind comments on to our delivery team, who will be pleased to know their service made a positive impression.
Thank you again for choosing us. We truly appreciate your support and hope you continue to enjoy your chair for years to come.
Kind regards,
Furniture Online
Had an issue with a recently bought…
Had an issue with a recently bought chair .. contacted furniture online and spoke to James .. he was very friendly yet still professional. He went above and beyond to help me and rectify the problem .. excellent customer service
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Irene
Thank you for taking the time to leave us a 5-star review.
We're sorry to hear that you experienced an issue with your chair, but we're delighted that James was able to assist you and provide a positive resolution. Delivering friendly, professional, and effective customer service is something we take great pride in, and it's wonderful to hear that James went above and beyond to help.
Your kind words will certainly be shared with him. Thank you for choosing Furniture Online, and we hope you enjoy your chair for many years to come.
Kind regards,
Furniture Online
Really pleased with the chair and…
Really pleased with the chair and footstool. Chose the dark green which looks good. Easy to assemble, fast delivery and good communication.
26. Mai 2026
Antwort von FurnitureOnline.co.uk
Hi J S
Thank you for your wonderful 5-star review!
We're delighted to hear that you're really pleased with your chair and footstool. The dark green is a beautiful choice, and we're glad it's looking great in your home. It's also fantastic to know that you found the assembly straightforward and that our fast delivery and communication met your expectations.
We truly appreciate your feedback and thank you for choosing Furniture Online. We hope you enjoy your new chair and footstool for many years to come!
Kind regards,
Furniture Online
Dunkeld Solid Oak Bed Frame - king-size
After purchasing a king-size Dunkeld Solid Oak Bed Frame I had many issues with poor workmanship and faults. I sent the first bed frame back but the second bed frame was no better.I would not recommend the bed frame because of this, however, even though the transaction was far from satisfactory, I would like to pass on my thanks to the customer service team, specifically, James.
Often times things go wrong when making a purchase, and when this happens, its how things are resolved that matters.
I believe James's professional communication, fast responses to my emails and ultimately, his support with finding a solution to the issues went someway to making things right.
I would give the bedframe 2 stars for quality but I would give James 4 stars for service.
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi LJ
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear that the Dunkeld Solid Oak Bed Frame did not meet your expectations and that you experienced issues with both replacement units. We understand how disappointing this must have been, particularly when you were looking forward to enjoying your new furniture.
That said, we greatly appreciate your recognition of James and the support he provided throughout the process. At Furniture Online, we understand that while issues can occasionally arise, what truly matters is how they are handled. We are pleased that James's professionalism, prompt communication, and dedication to finding a resolution helped improve your overall experience.
Your feedback is invaluable and has been shared with the relevant teams as we continually work to improve both our products and services. Thank you once again for giving us the opportunity to put things right, and we wish you all the very best moving forward.
Kind regards,
Furniture Online
the chairs were exactly as described in…
the chairs were exactly as described in both colour and design they are lovely very neat and extremely comfortable they look great in my conservatory and are fantastic value for money the delivery service was also great thank you.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi MrsDorothySherwin
Thank you for your wonderful 5-star review!
We are delighted to hear that your chairs arrived exactly as described and that you are pleased with both the colour and design. It's great to know that they look fantastic in your conservatory and that you find them neat, comfortable, and excellent value for money.
We're also pleased that you had a positive delivery experience. Your kind feedback means a lot to our team, and we're grateful that you chose Furniture Online for your purchase.
Thank you once again for your support, and we hope you enjoy your new chairs for many years to come.
Kind regards,
Furniture Online
dining chairs
Unfortunately 2 chairs had been damaged in transit
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Mr Frank
Thank you for your feedback.
We’re very sorry to hear that two chairs arrived damaged in transit. This is not the experience we want for our customers, and we would like the opportunity to look into this further and resolve it for you as quickly as possible.
As your review came through without order details, could you please provide your order number so we can locate your purchase? If possible, kindly also send us photos or a short video showing the damage so we can assess the issue and arrange the appropriate solution.
Please email these details to sales@furnitureonline.co.uk, and our team will prioritise your case once received.
Once again, we sincerely apologise for the inconvenience caused, and we look forward to hearing from you.
Kind regards,
Furniture Online
At last ive found a recliner covered in linen fabric
My Sydney recliner must be up there with one of my best purchases on line. It does exactly what it says it does!
I spent a long time locating a chair covered in linen fabric, most were faux leather, chenelle or corduroy brrrrrr
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Ann
Thank you for your wonderful 5-star review!
We're delighted to hear that your Sydney Recliner has been one of your best online purchases and that it has lived up to your expectations. It's especially rewarding to know that you were able to find the linen fabric finish you had been searching for after such a thorough search.
We appreciate you taking the time to share your experience, and we're thrilled that you're enjoying the comfort and style of your new recliner. Thank you for choosing Furniture Online, and we hope you continue to enjoy your chair for many years to come.
Kind regards,
Furniture Online
Antwort von FurnitureOnline.co.uk
Hi Asha
Thank you for your 5-star review.
We're delighted to hear that you were happy with the service you received and that we were able to provide a quick resolution. Delivering efficient support and ensuring our customers have a positive experience is always our goal.
We truly appreciate your feedback and thank you for choosing Furniture Online. We look forward to assisting you again in the future.
Kind regards,
Furniture Online
Fabulous product at a great price
Fabulous product at a great price. Excellent despatch and delivery time. Will definitely order again in the future. First class. Thank you 👍
19. Mai 2026
Antwort von FurnitureOnline.co.uk
Hi Welsh
Thank you for your fantastic 5-star review.
We're delighted to hear that you are pleased with your purchase and found it to be great value for money. It's also wonderful to know that the dispatch and delivery process met your expectations.
Your kind words mean a great deal to our team, and we're thrilled that you've had such a positive experience with us. Thank you for choosing Furniture Online, and we look forward to serving you again in the future.
Enjoy your new furniture!
Kind regards,
Furniture Online
great customer service by James
great customer service by James, who answered question quickly and politely, the buying process was easy, quick and efficient,
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Andy
Thank you for your wonderful 5-star review.
We're delighted to hear that James was able to provide you with prompt and courteous assistance throughout your experience. Providing excellent customer service and making the buying process as smooth, quick, and efficient as possible is something we strive for, so it's fantastic to know we met your expectations.
We truly appreciate your feedback and thank you for choosing Furniture Online. We hope you enjoy your purchase and look forward to serving you again in the future.
Kind regards,
Furniture Online
Excellent customer support
Monique, Liam &James from customer service have been exceptional in sorting out replacement of a chair for my parents.
Responses were quickly dealt with.
Thank you
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Dawn
Thank you so much for your wonderful 5-star review.
We are delighted to hear that Monique, Liam, and James were able to provide exceptional service whilst assisting with the replacement chair for your parents. Providing prompt and helpful support is something we always strive for, so it is truly appreciated to hear your kind feedback.
Your comments will be passed on to the team, and we are sure they will be very pleased to know their efforts made a positive difference.
Thank you once again for choosing us, and we hope your parents enjoy their chair for many years to come.
Kind regards,
Furniture Online
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.