I contacted furnitureonline.co.uk initially via email and then on the phone. I had some questions regarding the dimensions of the Hudson sofa bed range. I dealt with James. He was extremely helpful a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I recently purchased two recliners from Furniture Online. Long story short, I wasn't satisfied with the chairs; however, due to circumstances, I had to delay the return. I contacted customer service... Mehr ansehen
Unternehmen hat geantwortet
I recently took delivery of the Caesar reclining chair and the whole service was excellent from ordering to delivery. I assembled it myself which was very easy. The chair does everything I wanted and... Mehr ansehen
Unternehmen hat geantwortet
Bed is great quality but let down by the delivery service , When I ordered gave a date of a few days hence why I ordered , after ten days of hearing nothing and three phone calls later I had a d... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Kontaktinformationen
318 Melton Road, LE4 7SL, Leicester, Vereinigtes Königreich
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4.6
Hervorragend
5871 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very happy with my chair thank you
2. März 2026
Antwort von FurnitureOnline.co.uk
Hi Lynda
Thank you so much for your kind review! We’re really pleased to hear that you’re happy with your chair.
We truly appreciate your support and hope you continue to enjoy it. If you ever need any assistance, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Antwort von FurnitureOnline.co.uk
Hi Mark
Thank you so much for your kind review!
We’re really pleased to hear that you were happy with both the prompt delivery and the assembly service. It’s great to know everything went smoothly for you.
We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
Furniture Online
I really like the chair and colour
I really like the chair and colour, I thought it was a bit higher but that's my fault
11. März 2026
Antwort von FurnitureOnline.co.uk
Hi Hazel
Thank you for your lovely feedback! We’re so glad to hear that you’re happy with the chair and its colour. We appreciate your understanding regarding the height, and if there’s ever anything we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Antwort von FurnitureOnline.co.uk
Hi Tracey
Thank you for your kind feedback! We’re really pleased to hear you were happy with the communication and fast delivery. We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Furniture Online
I recently ordered a two seater sofa…
I recently ordered a two seater sofa bed when it arrived I could see it must be in a flat pack form , I was not aware of this and the sales advert doesn’t say you will need to assemble this sofa? and to handle it two people are required, however every when assembled it is of good and strong and good quality, but disappointed I was not made aware prior to buying , the delivery guys were helpful putting it into the room required
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Dennis
Thank you for your review and for sharing your experience with us.
We’re really pleased to hear that you’re happy with the quality and sturdiness of the sofa bed, and that the delivery team were helpful in placing it in your room of choice.
We’re sorry for any disappointment caused regarding the assembly. Our sofa beds are delivered in sections to ensure safe transport and to allow access through doorways and tighter spaces. At present, we do not offer an assembly service for these items, and we appreciate your feedback as it highlights how we can make this clearer for our customers prior to purchase.
Thank you again for your valuable feedback, and if there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
James is a star!
James was amazing throughout the whole experience and guided me through how to order my sofa online! Excellent customer service and looking forward to receiving my new sofa! Totally recommend James and furniture online!
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Reeta
Thank you so much for your kind words and wonderful feedback!
We’re delighted to hear that James was able to guide you through the ordering process and make your experience a smooth one. Providing clear and supportive service is something we always strive for, so it’s great to know this came across.
We truly appreciate your recommendation and hope you love your new sofa when it arrives!
If there’s anything else we can assist you with in the meantime, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Bought 2 dining room chairs for this…
Bought 2 dining room chairs for this company last November (2024). One chair now has a rip in it and is obviously made from poor, cheap material. I got in touch with them and they wouldn't do anything about it saying that it was out of its years warranty. Very disappointed as they were not cheap chairs.
Edit: the chairs were bought in 2014
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Kate
Thank you for your review, and we’re very sorry to hear about the issue with your chair.
If your order was purchased in November 2025, it would still be within the warranty period, and we would absolutely be able to assist you with a replacement. We sincerely apologise if you were previously advised otherwise, as this is not the level of service we aim to provide.
Unfortunately, your review does not include your order details, so we’ve been unable to locate your purchase. Could you please email us at sales@furnitureonline.co.uk with a photo of the fault, using your order number as the subject line? Once we have this, we’ll be more than happy to review the issue and arrange a suitable resolution for you.
We always strive to support our customers and stand by the quality of our products, and we’d really appreciate the opportunity to put this right for you.
Kind regards,
Furniture Online
Very satisfied with my purchase
I took a long time researching for the right recliner chair for me and found the Chester Riser Recliner at Furniture Online. The delivery time was quick and I was kept informed all through the process. The chair is everything I had wished for and I have already recommended this company to my friends
4. März 2026
Antwort von FurnitureOnline.co.uk
Hi Patricia
Thank you for your wonderful review!
We’re delighted to hear that after taking the time to research, you found the right recliner with the Chester Riser Recliner. It’s great to know that the delivery was quick and that you felt well-informed throughout the process. Most importantly, we’re so pleased that the chair has met your expectations.
Thank you as well for recommending us to your friends — it truly means a lot to our team. We really appreciate your support and hope you continue to enjoy your chair for many years to come.
Kind regards,
Furniture Online
Two seater settie
i was given plenty of notice of when it was going to be delivered, it was very comfortable,and fitted into the gap perfectly
19. Februar 2026
Antwort von FurnitureOnline.co.uk
Hi
Thank you for your wonderful review!
We’re delighted to hear that you received plenty of notice ahead of your delivery and that the item fits perfectly in your space. It’s also great to know that you’re finding it comfortable, which is exactly what we hope our customers experience with their purchase.
We truly appreciate you taking the time to share your feedback and hope you continue to enjoy your furniture. If there is ever anything we can assist you with, please do not hesitate to get in touch.
Kind regards,
Furniture Online
I had fantastic customer service from…
I had fantastic customer service from James !
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Gee
Thank you for your wonderful review!
We’re delighted to hear that you had a fantastic experience with James. Providing helpful and reliable customer service is something we take great pride in, and it’s always lovely to hear when our team has made a positive difference.
We truly appreciate your support and hope you enjoy your purchase. If there is ever anything else we can assist you with, please do not hesitate to get in touch.
Kind regards,
Furniture Online
You to ket customers know that you have…
You to ket customers know that you have to put the chair together.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Dexter
Thank you for your feedback. We’re very sorry to hear that your experience has led to this review, and we completely understand how frustrating it can be if something does not meet expectations.
For transparency, all relevant information regarding delivery and assembly requirements is provided on the product page of our website to help customers make an informed purchase. This includes details confirming that the chair requires assembly upon delivery.
We would also like to mention that this review appears to have been submitted organically rather than through a verified purchase with us. If you would like us to look into this further or clarify any details, please feel free to contact our team at sales@furnitureonline.co.uk, and we would be more than happy to check this for you and assist where possible.
Kind regards,
Furniture Online
Antwort von FurnitureOnline.co.uk
Hi
Thank you for your 5-star review! We're delighted to hear that you were happy with the service. We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Furniture Online
Nice slimline dual motor reclining chair perfect for smaller spaces and smaller adults.
Very well described and my elderly mother loves it. Its the perfect size for her small flat and her too.
Only 4 stars not 5 as it didn't arrive in 3-5 days as advertised, but came on the 7th.
Would have no hesitation in ordering from the supplier again.
3. März 2026
Antwort von FurnitureOnline.co.uk
Hi Frank
Thank you for your lovely review. We’re so pleased to hear that the chair is a perfect fit for your mother and her flat, and that she is enjoying it. We do apologise that the delivery took a little longer than expected on this occasion, but we truly appreciate your understanding. Thank you as well for your kind words about ordering from us again — it really means a lot to our team.
Kind regards,
Furniture Online
Riser recliner chairs exactly as needed
Riser recliner chairs were what we needed and it was exactly what was described online even to the size of of it when fully reclined
3. März 2026
Antwort von FurnitureOnline.co.uk
Hi Carol
Thank you for your wonderful review! We're so pleased to hear that the riser recliner chairs were exactly what you needed and that the product matched the description online, including the fully reclined size. We really appreciate you taking the time to share your experience and hope you continue to enjoy your chair.
Kind regards,
Furniture Online
Great service and great after service..
16. Februar 2026
Antwort von FurnitureOnline.co.uk
Hi Mr Martyn
Thank you for your kind review! We're really pleased to hear that you were happy with both our service and after-sales support. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Furniture Online
Had a need to change a delivery date…
Had a need to change a delivery date for an order I had placed. As the order was placed through B&Q they emailed the supplier (Furniture Online) copying me in so I could see the reply back. This was done quickly by James who assured me that the final delivery date would be agreed nearer the time.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Rufio
Thank you for your wonderful review.
We’re very pleased to hear that you had a positive experience with your order and that the delivery date change was handled smoothly. We always aim to respond as quickly as possible and keep customers updated, so it’s great to know that James was able to assist you promptly and provide reassurance regarding the delivery arrangements.
Thank you again for your kind feedback and for choosing Furniture Online. We truly appreciate your support and hope you enjoy your purchase.
Kind regards,
Furniture Online
What a fantastic chair
What a fantastic chair, so comfortable, the heat and massage are bonus options. The whole buying experience was so simple, I even got money off being VAT exempt, it was delivered quickly free of charge and easily fits together being only in 2 pieces. You might need 2 people to adjust the fit but can be done by one. On the whole I love my new chair and dont know how I managed without it.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi
Thank you for your fantastic review.
We’re delighted to hear how pleased you are with your new chair and that you’re enjoying the comfort as well as the heat and massage features. It’s also great to know that the ordering process was smooth, the VAT exemption was helpful, and that the delivery and assembly were straightforward.
Your feedback means a lot to us, and we’re so glad the chair has made such a positive difference. We hope you continue to enjoy it for many years to come.
Kind regards,
Furniture Online
On telephoning FurnitureOnline.co.uk…
On telephoning FurnitureOnline.co.uk and speaking to James, he was so professional, polite helpful. My experience was Excellent , thank you James.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi RosalindBevan
Thank you for your wonderful review.
We’re delighted to hear that you had an excellent experience when contacting our team. We will be sure to pass your kind feedback on to James — he’ll be very pleased to know that his professionalism and helpfulness made a positive impression.
Your feedback is greatly appreciated, and thank you for choosing us!
Kind regards,
Furniture Online
3 seater manual recliner…
Bought the Sydney grey fabric 3 seater manual recliner couch and manual recliner chair separately. Very smart looking & decent prices. Pleased with them both.
13. Februar 2026
Antwort von FurnitureOnline.co.uk
Hi Mr Adam
Thank you for your wonderful review.
We’re delighted to hear that you are pleased with your Sydney grey fabric 3-seater manual recliner sofa and recliner chair. It’s great to know that you’re happy with both the look of the items and the value for money.
Your feedback is truly appreciated, and we hope you enjoy your furniture for many years to come. If there is ever anything we can assist you with, please do not hesitate to get in touch.
Kind regards,
Furniture Online
Do not buy from this firm - they flout UK consumer law.
Do not buy from this firm. They do not honour their legal responsibilities under UK Consumer Law.
My son purchased a GTX gaming chair from them on offer for £100. 14 months later, it is broken, a stress shear on one of the legs.
They are hiding behind their "12-month warranty".
Unless you think that a chair should only reasonably last for 12 months, then the law states they need to replace or repair.
They refuse. The law has been pointed out to them, they still refuse. I quote "
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von FurnitureOnline.co.uk
Hi Hove
Thank you for taking the time to share your feedback.
We are sorry to hear about the issue described and appreciate you bringing this to our attention. As this review appears to have been posted without order details, we are unfortunately unable to locate the purchase or review the matter fully from the information provided.
Our team always aims to assist customers as best as possible and to review any concerns carefully based on the order details and the circumstances involved. If you would like us to look into this further, please feel free to contact our customer support team at sales@furnitureonline.co.uk with your order number or purchase details, and we will be happy to review the matter with you.
We value all customer feedback and remain committed to providing transparent support. Thank you again for taking the time to share your experience.
Kind regards,
Furniture Online
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.