Frontier Communications Bewertungen 874

I made a simple mistake in not shutting of my mother's service (she has Alzheimer's) right at the end of her vacation mode. She is on a very limited income so I called to see what could be done. Their customer service line is possibly the worst I have EVER experienced. Multiple layers of avoidance for speaking to a real person. If you get down the wrong thread it has no way to circle back. When I finally reach one after the system hung up on me 3 times, all they could say was, 'There's nothing we can do'. There is ALWAYS something that can be done, they just don't care. DO NOT open new service with them if you can possibly avoid it!

I would provide 0 stars if it was an option. This company "hooked" me with a contractor doing door to door sales (he was pretty good), and then proceeded to waste several hours of my time, and a half a day waiting around for an installer that never came. I never received any coherent communications from the company for why that happened, and was unable to determine in the end what happened, other than that the installer no-showed, claimed we were not here and he couldn't contact us, and then someone canceled the order 2 days later. I'm still not sure there wasn't some kind of fraud, but I can't quite figure out what the angle would be.

We recently switched from Spectrum to Frontier; just a few months ago. We are EXTREMELY unhappy with the experience. In the beginning, they did not seem to be able to get the appointment times to connect it, straight. There is really no way to get a person on the phone. Our internet connection is not working, as of early this morning, and we unplugged, reset, and restarted everything. The internet is my husband's access to the outside world, and he is disabled.

I was on their "chat" today with several different reps, explaining the situation, and they said the best they could do, is tomorrow morning. The "chat" session on my computer at my business, lasted over two hours.

Despite a supervisor coming on, they will not send anyone - today. They said they'd ship us new equipment, they told me to go home and make sure the cables were connecting properly, they did everything but get someone out there.

We were with Spectrum, which used to be Brighthouse, for years. We are planning on switching back to Spectrum as soon as we can.

There is NO WAY to get help from Frontier when it is needed. Stay clear!

I don't know how good the service is because they scheduled installation on two different occasions, were late both times, and were unable to actually complete the process on both occasions - all despite being told in detail about the great inconvenience being undertaken to ensure we could have someone be present during their scheduled delivery window. If you can get internet anywhere else, you should, and if you can't, resorting to smoke signals would be better than dealing with this utterly useless excuse for a company.

Summary:
On June 24, 2025, Frontier scheduled the burial of my service line. Since then I’ve had multiple scheduled appointments (four no-shows) and no work performed. One technician after the initial appointment told me they were “still waiting,” but no one has returned to complete the burial.

Frontier offered a temporary drop, but it would have wrapped completely around my house. I declined because of the high risk of accidental damage by lawn crews and the possibility I would be billed for that damage. I chose to wait for the proper buried line.

As of September 10, 2025, that’s ~11 weeks of delay with four missed appointments.

Impact:
I’m a college student and IT worker. I’ve rearranged my schedule repeatedly to be home for these appointments, which has cost me time and disrupted work and school. If Frontier were my only available internet, these repeated no-shows would put my coursework at risk.

Requested resolution:

Complete burial within 7 business days and confirm date/time in writing; or provide a temporary solution that does not expose me to liability for accidental damage.

Credits for every missed appointment and the extended delay.

A written explanation of why the burial has not been completed and how Frontier will prevent further no-shows.

Confirmation that I will not be charged for any provider-side delays or construction issues.

Evidence available: screenshots of appointment confirmations, call logs showing unanswered/failed appointments, and notes from the technician conversation.

Thank you for your help resolving this promptly.

NEVER GET THIS SERVICE! LOOK ELSEWHERE. Customer service hung up on me while I was about to respond and didn’t give me the chance while canceling an order and they’re walk around salespersons are setting up appointments without our consent. Please don’t get this trash place of a company service.

Worst customer service. I was lied to, misinformed, treated extremely rude fromt technicians to cs reps even supervisors. I did what o was told to do by the frontier representatives which was wrong. The company only said sorry but we are not going to correct it.

I am extremely disappointed with Frontier Communications. After canceling my service, I was forced to drive to a UPS store to return THEIR used equipment—something that should have been simple and customer-friendly. To make matters worse, Frontier is charging me a ridiculous $50 "restocking fee." This feels like nothing more than a money grab, especially since the equipment wasn’t new in the first place. Instead of making the process easy for customers, Frontier has added unnecessary stress and costs. I would not recommend this company to anyone looking for transparent and fair service.

Fraudulently charged me fees and then when I disputed them (because I didn't owe them) they sent it to collections.

1st the service is horrible. Sitting there watching a circle of light spinning, is not entertaining.
Then they want me to upgrade so my signal is stronger. My TV is 3 feet from my wifi.
Then the imbeciles on the line when you're trying to cancel service and return equipment.
OMG!!
I know exactly what they are trying to do. They are trying to draw you out so you miss your deadline to return equipment and so they can keep charging you because you haven't actually canceled service.
Then, this is beautiful, they try to charge a 50 dollar restock fee!!
Lmao GOOD LUCK WITH THAT!!
I ain't paying you a freaking dime.
These people are scamers. Don't fall for there shit.
Delete all your payment methods and dont pay them a dime.
I guarantee they will be in a class action lawsuit down the road.
Just look at their ratings. 93%plus of the lowest rating possible!

Worst job I ever had, hands down! Don't even bother applying for IBEX; you will leave with a damaged eardrum and be filing a workers' comp application. You are better off working for Walgreens. The managers couldn't care less, and they are lazy and don't assist you promptly. Most of the customers were retarded, angry, and very rude; the system they use is unorganized and always has errors. I didn't get trained properly. Help was insufficient, so I was left waiting and fending for myself. Such a disturbing place to work.

Frontier/RUI has got to be the absolute worst company I have EVER worked for. I’m surprised I lasted as long as I did. Working for this company has been the most painful thing I have ever done. I will say it definitely taught me patience, endurance and the art of not losing my insanity. Here’s some advice this company should take: TREAT PEOPLE LIKE HUMAN BEINGS, NOT DISPOSABLE TOOLS!!!! The lack of respect, basic decency and managerial competence is precisely why this company can’t keep any good employees.

Here’s another thought: you would keep more customers happy and less wanting to cancel their service if you made your employees felt more secure and happy. Every department I have talked to sounds absolutely miserable working for this company. And don’t even get me started on the training!!! HOW THIS COMPANY HIRED SUCH A MISERABLE PERSON TO TRAIN IS BEYOND ME. The trainer is one of the most miserable and rude trainers I have EVER came across in my entire years being alive. What an absolute joke. And the supervisors?!?! MICROMANAGING AT ITS FINEST!!! Everyone that works here is miserable.

Being on camera the whole time and watching how unhappy everyone is speaks volumes. This company mistakes fear for respect, micromanagement for leadership and arrogance for intelligence. It’s really quite embarrassing.

Working here has completely destroyed me EVER wanting to work for a company like this ever again. Or even in the field of customer service/retention at that. That’s a special kind of failure. I wouldn’t waste another second of my life here. If you are thinking about a job here RUN FAST AND DON’T LOOK BACK!!!

How does this company stay in business?!?! Our data “service” has been down for 8 days in S. Calif (not Mongolia) but you can’t even reach a human. As soon as their computer figures out you’re calling from an address within the outage area, they don’t even let you speak to a human being. Our next-door neighbor also has frontier, but their service has only been down one hour in the past eight days. It’ll be really nice to talk to somebody to find out why it seems so difficult for them to fix this power outage that is now in the eighth day. But no opportunity to speak with a human being at all, nor can you even get any kind of an idea of when this issue will be resolved, if ever.

This company is a joke! Customer service can't help because everything is out their control, they offer credits of pennies after spending hours on the phone with them. They charge you for service visits that never happen and if you happen to go a full week with service, it's so crappy you can barely use one phone at a time and good luck watching any kind of streaming services on the tv. I would seriously pick ANY other company than this one.

Dear Frontier Cable,

I am writing to express my extreme frustration and disappointment regarding the multiple cancellations of my cable installation appointments. Despite numerous confirmations, I have been let down repeatedly, which has resulted in significant inconvenience and wasted time.

I find it unprofessional that such a vital aspect of your service has been handled so poorly. As a customer, I expect a basic level of reliability and communication from a service provider.

Frontier charged a fee of $50 for restocking that they claim to charge every customer. Of course, no where is this disclosed when you sign up. I reached out to inquire about the charge, the chat bot connected me to a live agent, who provided this answer, and the rudely and abruptly reconnected me to the bot. If I could rate their customer service at 0, I would. I have been a customer of Frontier for well over 15 years, 3 homes, and this is how they treat their "loyal" customers.

I've been a part of frontier for about a Week and a half and pretty much the whole time I haven't been able to use my service first they kept setting appointments to come out but nobody showed up, then when they finally did send a technician out they fixed my phone but I still couldn't access my Internet. They sent me a new router & I got it today but it doesn't work so now they claim someone will be out here between 1 and 5:00 pm tomorrow. I won't hold my breath waiting for them to show up though. I think their mad at me and that's why they sent me a defective router because the Technician on the phone every time I call in keeps trying to talk me into buying a bunch of add ons like a Wi-Fi extender, some telephone tech support they want me to buy and they're trying to talk me into Cable TV but I keep refusing to purchase any add ons. Frontier is the worst company I ever did business with!!!!

This is a horrible company! This company steals money. I disconnected my account on July 18, 2025. I paid my final bill with them. However, they continued to charge my card via autopay for YouTube TV. When I disconnected my service, YouTube TV also disconnected my service on that same day. I had to re-start my service directly with YouTube TV and that company charged me for the new service. I am not and will not pay twice for the same service in one month. Frontier Communications should not have charged me. However, on 8/12/2025, the company charged me for YouTube TV again via an autopay. I called and talked to the folks in billing and retention and they refused to refund me for the charge. They should not have charged me and then tried to blame me for not cancelling my autopay. The retention rep told me that they were recouping money from 2023 when I first started service with them. I work in accounting/finance, the books are closed at year end. This is a bogus claim made by the retention representative. Totally ridiculous! I asked to speak to a manager and she refused to transfer me to anyone. These folks are total crooks! The retention and billing folks refused to refund my card and gave me bogus reasons why they could not refund me. This corporate greed and they are taking advantage of regulations being taken off of these companies. I have read other complaints about this company from people who have had similar issues. Stay far away from them and go somewhere else for internet service!

I called Frontier and told them my Internet was down. The Foreign Call Center tech could barely speak English. She couldn't figure out the problem so she just hung up without warning. I called back to schedule a service technician to come out. Nearest appointment was 7 day out which is way to long. The day of the appointment I took the day off work and they never even showed up. I called Frontier and said hey where is the technician. Foreign Call Center again said they were there and fixed it that it was an outside line. I said that's a flat out lie. I have sat on the porch this entire day and no one worked on any line and I still have no internet. She was speechless so I asked for a credit for 7 days no internet and told her I missed a days work. She offered me $5.50 and I said I would be totally ashamed to offer me that amount after what you all have put me through. She had no reply. Then she wanted to schedule another appointment 14 days away and I said you people are a joke I will find a new internet provider. There copper lines on the outside poles are so old the insulation on the wires hangs down several feet. I reported that a year ago they did nothing. A technician a few years ago told me they have 2 repair people to cover a county population of 70,000 people. They don't want to pay Americans a living wage so they outsource their call center to far off lands where people can barely speak English. They don't show up and lie about showing up and don't care. Stay away from Frontier. Me giving them 1 star is way to high. They are a negative -10.

Shameful. I was charged 162$ for a service I never requested, approved, and or even RECEIVED. And instead of refunding me my money that they basically stole, because they charged me for services that were Never done, they said “we realize we made a mistake, so we credited your account the 162$” AKA “we paid ourselves ahead 3 months because we made a mistake!” Unbelievable! Also, Rude and disrespectful customer service people.