FreshElectricalSolutions Bewertungen 

Excellent service from start to finish! Fresh Electrical Solar did a brilliant job fitting our solar panels - polite, reliable, and no hassle at all.
Highly recommended.

The system was fitted to a good standard.
Pleased with how it all works and especially with the quality of the work of all the operatives involved.
Overall a good experience.
Roy was a pleasure to deal with and helped through the whole process.

From start to finish, the sales and installation process was second to none. David King and Bethanie Taylor have been very helpful in organising the installation of our system, which comprises of 5 panels, a 6.2 kw inverter and an 11.5 kw battery. The installation has been done to a high standard, and we are very happy with the system. And the price was very competitive.

My only criticism (which has been mentioned here) is that after 2 weeks the scaffolding remains - I have noticed that others have had issues with SJJ scaffolding, but I believe Fresh now use an alternative supplier. And as it is out of their control, I won't downgrade the star rating, as my dealings with Fresh have been excellent. Thanks again team!!

I cannot comment on the quality of the installation as I ultimately decided not to proceed. However, my experience with the quotation process was disappointing.

Initially, I was verbally quoted £7,200 for a complete solar installation after a lengthy discussion about my property and requirements. During that conversation, I was recommended design included 10 solar panels across both the front and rear roof elevations.

What concerned me most was that this recommendation was made before anyone had reviewed my annual electricity consumption. The system size appeared to be suggested based on a remote consultation and a single month’s bill, rather than a proper assessment of my yearly usage. After speaking to other installers, I was advised that annual consumption is an important factor in determining the correct system size. I found it unprofessional that a recommendation for a 10-panel system was made without first carrying out that assessment.

As the discussions progressed, the pricing and explanation of what was included changed several times. When I considered having all the panels on the rear roof, I was told I would need additional Tigo optimisers at an extra cost, which were later offered free of charge. After I decided to return to the original recommendation of having panels on both roof elevations, I was then informed that there would be an additional scaffolding charge.

Despite several emails seeking clarification, I never felt I received a clear or consistent explanation of what the original quotation actually included. This left me with very little confidence in the pricing process.

I also found it concerning that the technical survey only takes place after agreeing to proceed, with the possibility of further costs being identified afterwards.

Charlie was polite and responsive throughout our conversations, and I appreciate the time he spent answering my questions. Unfortunately, the inconsistencies in the quotation and pricing process meant I did not feel confident proceeding with the installation.

My advice to anyone considering this company would be to ensure you receive a detailed written breakdown of exactly what is included in the quotation, how the system size has been calculated, and what circumstances could lead to additional costs before making a commitment.

As others have said in their reviews, the communication from Fresh Solar before installation was excellent. Installers arrived when they said they would. The installers were friendly, explained everything and left my property clean and tidy. It took a while to obtain the necessary DNO and MSC certificates but a bit of nudging did the job. I didn't feel I waited too long for the paperwork and the equipment is working well. My gripe though is with the scaffolding company Fresh Solar use, SJJ Scaffolding. I was told in the welcoming email from Fresh Solar that the scaffolding would stay in place for approximately 2-3 weeks after the installation. It is now 8 weeks and the scaffolding is still up (installation on 28 April and it is 26 June today). I have chased Fresh Solar on numerous occasions to get the scaffolding removed and I was told at one point to contact SJJ myself. I tried. No answer to my call or response to my messages. I put it back on Fresh Solar to chase SJJ and also threatened to issue a notice of trespass if it wasn't removed. I then was promised it would be removed on 25 June. Well here I am writing this review on 26 June as guess what, the scaffolding is still up. Like another customer said, I don't know why Fresh Solar use such an unreliable company as it has left such a bad taste after such a good first impression.

Professional from start to finish - couldn’t be happier with the pre sale and service when fitting - had a 12kwh Battery and 14 panels installed

Great service and very informative. Ravi, was introduced to me through a referral and Costco. He was very informative in explaining the benefits without the pushy sales talk. To the point that I was able to make a decision fairly quickly that this was the right option for our household. So far, so good, Install happened competently and professionally. I watching the benefits on the App, and eagerly anticipating the savings in this sunshine that we have currently!!

We have had an almost identical experience to somebody who else who left a review on here recently. The communication before installation was excellent. When the installers arrived, the day after arranged (having cancelled at 8 am on the morning they were supposed to arrive), they did not initially want to install it where we had agreed with the sales team it would go (in the garage). This was clearly because it’s involved more work in lifting some slabs to run cables under. The installer twice tried to talk me out of it, but I stood my ground. Ultimately, I am very happy with the installation and the equipment is working well. However, it is from this point that things start going downhill. The scaffolding, which was erected by SJJ Scaffolding, was up for over 5 weeks in the end, compared with the 2 weeks promised by Fresh. It took countless emails, phone calls and text messages to get it removed, including a threat to deem it abandoned. SJJ didn’t turn up when they said they would, they stopped responding to messages, and I generally felt that Fresh took very little responsibility for it. I can’t imagine why they continue to use such an unreliable company because it reflects very badly on them. The next issue has been obtaining all the necessary paperwork. I accept that some of the delay is with the DNO, but Fresh should not say that it is likely to take just two weeks when in reality it takes about two months. Initially, they sent the incorrect paperwork to me and failed to respond to emails when I pointed this out. I would have thought they should have been very familiar with the paperwork that is needed from the DNO, so when they twice sent me their application form rather than the approval letter, it gets a little frustrating to say the least. When the letter finally arrived from the DNO, Fresh then sat on it for two weeks before sending it on, only after I had chased it yet again. In short, good sales, good equipment, poor after sales service. Would I recommend them? If you can cope with stress and have a lot of patience, then the price is probably worth it. But if you want better service and don’t mind paying a bit more, then probably not.

We had our Solar Panels installed on the 13th April. We were told during the initial meeting by Doug that the Battery and Inverter could be housed in a certain location, however upon installation we were told this couldn’t happen due to the weight. After some discussion we decided on a new location and the work began.
After everything was installed and working we were told the Scaffolding would be removed in 2 weeks. Fast forward 6 weeks later and after countless phone calls the scaffolding that was erected by SJJ Scaffolding (Leeds) was still up. I tried multiple times to contact Fresh Electrical Solar and Shaun at SJJ Scaffolding to no avail. Finally on Tuesday 26th May our scaffolding was removed, but only after I said I will write a formal ‘Notice to Collect’ and if the scaffolding wasn’t removed by COP on the 14th day I would deem the equipment as abandoned and it would be sold. I am perplexed as to why Fresh Electrical Solar would subcontract out work to a company who are based 4 hours away.
Since the scaffolding has come down the communication with Fresh Electrical Solar has become better and we have now received all the certification we need.
I cannot fault the actual equipment though. The Fox ESS Inverter and Battery are great and we are already seeing an improvement to our energy bill.
It’s a shame that this whole process has not been smooth at all and I have had to do a lot of unnecessary chasing. I would hope that Fresh Electrical Solar would look into improving their Customer Service because not being able to speak to someone on the phone is extremely frustrating. Yes they do eventually respond to emails but talking to an actual human is sometimes better.

The whole process was seamless, Brooke our sales assistant was amazing … we send a question day or night and she usually gets straight back.

She worked with us on the installation and search lour area to find other house that had solar panels installed… so we could look at the design and how many panels we could fit….

We found the company through Costco which put our mind at rest from a quality point of view.

Installation quickly came and the price included scaffolding. I opted for panels and a 10k battery system and a month in I so glad I went for a bigger battery as it covers the period the sun doest’t shine.

The installer was professional and the quality was excellent.. I did not tell them I was a aircraft engineer…

I had one or two teeth problems mainly me trying to understand the app and dno process… but a few lessons on YouTube put that right.

Very good service from Jerome.

We had 14 panels and a 11.52kw battery fitted one month ago, and are extremely pleased with how they are performing. Taran came round and explained in detail the best solution for our roof configuration and electricity usage. He kept us updated on what was happening, and was very helpful with any questions we had. Once we signed the contract, installation date was set for 1 month later. Scaffolding went up 3 days prior, and was removed 10 days after installation. The installation team worked efficiently, and the whole job was completed in 6 hours, which included explaining how to use the App (which I am constantly checking). Still waiting for the certificates to enable us to sell excess electricity back to the grid, but have been told that this is due to the volume of installations meaning it is taking longer than usual to come through.

5/5 Stars – Exceptional Service from Start to Finish!
I cannot recommend Fresh Solar highly enough. From my very first contact right through to post-commissioning, the communication from the entire team was crystal clear.

Sydney was an absolute standout throughout the whole process. During contract negotiations, I had lots of questions, multiple changes, and various requests. Sydney was incredibly prompt with her responses and everything was delivered exactly as discussed. Even when a query fell outside her department, she took ownership of it anyway; every single time I called her, she managed to resolve it positively. She is a credit to the company!

On the technical side, Dan managed my G99 application seamlessly. We had a slight hiccup on the installation day, but Dan resolved it promptly and entirely to my satisfaction. To top it off, during the post-commissioning notification to the DNO, Dan went above and beyond by requesting my export MPAN for me. This was totally unexpected and saved me a huge amount of time when registering for export with my energy supplier.

Josh and the installation team were also top-tier. They were incredibly respectful of my property, took the time to discuss the installation plan in detail, and answered all my questions. They made sure I was completely happy with everything - from the cable routing to the exact location of the inverter and battery and explained the system settings once the job was done.

It has been a fantastic experience from start to finish. I will definitely be having Fresh Solar return to install my second battery in the future!

My solar panel installation was excellent, but…
Coordination with the scaffolders was not good. The first installation date had to be cancelled because the scaffolders did not turn up. After two months I am still waiting for the scaffolding to be removed, and regular communication with Fresh Solar and the scaffolding company seems to get no reaction.
In addition to that I am still waiting for Fresh Solar to complete the paperwork for DNO approval.
So my conclusion is that Fresh Solar are very good at selling and installing solar panels and systems, but their job completion and after sales service leaves a lot to be desired.

Installation 4 weeks ago.
No MCs or do certificates yet.
Cannot contact fresh electrical by phone

David King visited us on behalf of FRESH/Costco with regarding solar panels and a storage battery. He was very honest with us. Although I had some preconceived ideas of what we may and may not want (due to my sisters set up) he told us the cost and shared his knowledge as to whether it was necessary or a luxury so we could decide on what was best fit.
The installation date was set three weeks in advance and the scaffolding arrived at 7.30am on the day(pre organised), followed by the electricians at 8am. By the time the scaffold was finished the electricians had unwrapped and organised all the equipment. We also had a car charger fitted on the garage and the electrician offered several options for the wiring.
The two lads worked hard and finished 10 solar panels, a battery and a car charger in 4 and half hours. The app was explained and the paperwork completed before lunch. We were very impressed.
At no time were we put under any pressure to buy (unlike another solar installer we had a quote from)
It's a definite recommendation to use David King and FRESH for your solar needs

Smooth process from start to finish. Leo came round on 8 March and gave a competitive quote for 20 panels plus 11.5kw battery. Installation took place on 16 March with no issues and we had everything in place to claim SEG payments from 22 April (which was in line with expectations).

To start everything was fine good information and advice , installation was fine and on time , however it is now over 2 months since installation and I still do not have all the documents required to export any surplus electric , so currently I am exporting electric to the grid and not receiving any payments , I have sent numerous emails to ask for the dno certificate which is down to the company to apply for and cannot be requested by the owner.along with this I had to chase the insurance certificates as well it’s Very frustrating and has a left a sour end to my dealings with the company, which is still not over

My parents had used Fresh Electrical a number of years ago and were pleased with the service they had received, so we opted to reach out to get a quote for a PV system. Expecting to be recommended a battery and solar panels, during the initial site meeting, we were advised we didn't need a battery at this time and we'd be sensible to start with just a PV system. Which was a surprise, saving us money and giving a really honest and positive first impression. We went ahead and everything went very smoothly. The install team were incredibly polite, tidy, helpful and respectful, and we couldn't recommend them highly enough.

Expect Harassment is the top and bottom of it. Matt a representative came to my door yesterday and explained the plans they have advised we might be interested but would look more into it. He said well someone will call tomorrow evening as I explained I would be working tomorrow. I received 6 missed phone calls from them. I work in a hospital where I can’t access my phone easily and have a young family. With the multiple notifications I was getting I was worried something had happened.
I definitely wouldn’t be wanting to use a company this desperate.