FreshElectricalSolutions Bewertungen 567

To start everything was fine good information and advice , installation was fine and on time , however it is now over 2 months since installation and I still do not have all the documents required to export any surplus electric , so currently I am exporting electric to the grid and not receiving any payments , I have sent numerous emails to ask for the dno certificate which is down to the company to apply for and cannot be requested by the owner.along with this I had to chase the insurance certificates as well it’s Very frustrating and has a left a sour end to my dealings with the company, which is still not over

My parents had used Fresh Electrical a number of years ago and were pleased with the service they had received, so we opted to reach out to get a quote for a PV system. Expecting to be recommended a battery and solar panels, during the initial site meeting, we were advised we didn't need a battery at this time and we'd be sensible to start with just a PV system. Which was a surprise, saving us money and giving a really honest and positive first impression. We went ahead and everything went very smoothly. The install team were incredibly polite, tidy, helpful and respectful, and we couldn't recommend them highly enough.

Expect Harassment is the top and bottom of it. Matt a representative came to my door yesterday and explained the plans they have advised we might be interested but would look more into it. He said well someone will call tomorrow evening as I explained I would be working tomorrow. I received 6 missed phone calls from them. I work in a hospital where I can’t access my phone easily and have a young family. With the multiple notifications I was getting I was worried something had happened.
I definitely wouldn’t be wanting to use a company this desperate.

Fresh electrical supplied & fitted 9 solar panels, an 11.5kW battery & inverter. All the way from sales to installation & commissioning Fresh provided a five star service. The sales representative was helpful & extremely knowledgeable guiding us through the entire process which took 3-5 weeks start to finish. The scaffolding arrived the day prior to install. The installation fitters consulted closely with us on the install particulars keeping us fully informed at every step. We were expertly guided on the setup & use of our mobile apps at handover the whole process being completed in the same day literally 4-5 hrs. Would highly recommend Fresh solar as a reliable & dependable supplier in this market. European manufactured panels was a big plus for us & we are already in discussions with after sales on potentially enhancing the system with additional battery capacity.

The whole process was made so easy and ever person we had dealings with from the sales rep, the office admin support through to the installation crew, they were all totally professional, polite and a credit to the company. Would highly recommend this company without any hesitation.

We had Fresh Electrical Solutions install solar panels to our last property and were extremely happy with their work and the solar panels themselves and the benefits that we received from having them. We recently moved house and have again had solar panels installed by Fresh Electrical Solutions and in rag in we’re thrilled with their professionalism and the products that they have on offer and we will recommend them when ever we’re asked about solar panels or when the opportunity arises . Also a big part of it was meeting the lovely Lyn Spreadbury who came out to us both times and helped us through the procedure. Not only was she extremely helpful but is also a lovely person and we would have her around any time :) so don’t hesitate if your looking for the right company because look no further!

Had a great install from FES. 18 panels, EP12 Fox battery. Installed quickly and very professionally. Good advice from Chris up front. Design team improved the design and spec. Scaffolders worked their butts off and despite slight glitches with scaffolding - all done on time and within scaffolding gone in 11 days (after slight delay due to VERY high winds). Paperwork all processed really quickly with MPAN within a fortnight. Had the installation now just over a month and very happy with its performance. We have an East / West 50:50 split with 8 panels each side with best day so far producing 34kWh and only using 1.7kWh from the grid. Would definitely recommend them

Leo was great to deal with from start to finish. Really friendly, easy to talk to, and explained everything in a way that actually made sense. No pressure, no salesy nonsense – just honest advice and patience while I asked a ton of questions. He knew his stuff and helped me find the right setup for my place. Overall, a top guy and I’d happily recommend Leo to anyone looking into solar panels. Solar installation went ahead as planned.

Great competitive price, fantastic customer service throughout and an epic system. I dealt with Reece and he was so helpful, great communication throughout and he always found out the answer for us. Our house isn’t straight forward for solar panels but Reece was extremely patient with all our queries and we got a system perfect for us. The team that installed the solar panels& batteries worked at lightening speed - they were here first thing in the morning and done by lunchtime - they did such a neat and tidy job. The app is so user friendly and informative - really puts you in control. We are so pleased we are going to be saving so much from now on. Great aftercare from fresh solar - I highly recommend. The only regret is that we didn’t get solar panels sooner!

Well booked this thou Costco web site and made appointment to come and give us a quote explained everything and we upgraded our battery to medium so we decided to go ahead so the scaffolding rang us and said they be there in 2 day so that’s done the solar panels arrived 3 days later installed and the electrician arrived 2 days later explained everything to us went very well would recommend these guys

We chose Fresh Electrical Solutions in 2022, as first time buyers. We wanted to install a system that would cover the needs of our home. From the very beginning, Leo recommended good quality kit, and guided us through the purchasing process. The installation went on time and without any problems. But what really pleasantly surprised us was the after-care. Dan Knowles helped us whenever we had a problem, or a question (we are not specialists). Recently, one of the batteries stopped working; Fresh Electrical Solutions engineers contacted GivEnergy and found a way to solve the problem. Although they had to visit us three times, 90 miles away from their headquarters, they came in a timely manner and helped us. I wish more companies had the ethics and commitment of this company. I recommend them wholeheartedly!

The installation process was smooth

The men who fitted my solar system was brilliant. A courtesy call the day before fitting stating arrival might be nice. Good communication online ( i am not best with computer )
i should have asked if i could have info posted. All panels fitted and running in a day. Expect scaffolding to be up at least 2 weeks after. Fresh electrical should look for other contractors to this for them. But fresh electrical have responded well and did chase them up.

Great pre contract, contract and post contract communication.
The work was completed very well and on time.

Great value for money.

System generates so much ev we can sell a load to the net, amazing system and service.

Headline: Exceptional Support from Dan Knowles!
"I recently had some significant issues with my solar system not responding, coupled with a lot of confusion over the new app's interface. It was a stressful situation, but Dan Knowles, the Customer Service Manager, was absolutely brilliant.
Dan went above and beyond to ensure my system was back online and took the time to walk me through the new app until I felt comfortable using it. His communication was prompt, professional, and genuinely helpful. It’s rare to find this level of dedication to customer care these days. Highly recommend Fresh Solar, and specifically Dan, if you want peace of mind with your installation!"

Would like to give a 5 star review to David King and his team for the full installation of the solar solution at my home.
David was through in explaining the various options we have, the overall cost, possible savings etc. He also was available for any questions we may have after the installations. Will be more than happy to recommend David to all my friends. A very satisfied customer.

Had my installation from Fresh for some years before I noticed some weeks ago that the invertor was not communicating. Following me contacting them an investigation on their part ensued followed by a house visit. The issue was resolved in no time an their engineer took good care of us ensuring the issue was fully resolved before leaving.

Good products. Good service. Their staff Kelsey Pope has been very patience, understanding and helpful during my installation journey.

The installation was completed all in one day. The installion guys were very polite and explained everything that they were doing as they went along.
Subsequent follow conversations with the admin team were very helpful

Overall, satisfied with the service provided. Taran who came to survey the site was very informative and was very helpful to answer questions before I committed with the purchase. Installation team were great too, Wayne and Dan were great at communicating how the installation will happen and were very tidy. Couple of hiccups with the installation as the install team were supplied with the wrong equipment but this was resolved pretty swiftly with minimal inconvenience. Only feedback would be for the team to improve communication between sales/op/install team to ensure future installation are delivery first time rather than multiple visits, would the company additional costs.

Pending a couple of amendments to my paperwork, but I'm sure Beth and Annalise will resolve it.