The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I recently purchased the FREETRAIN ULTRA 1 vest and overall I’m really impressed with it. The fit is excellent — it sits snug without bouncing, even on longer runs. It’s lightweight but still... Mehr ansehen
Unternehmen hat geantwortet
The products themselves are perfectly fine and the buying process was smooth enough, but the returns system is unnecessarily frustrating and outdated. Having to email just to request a return f... Mehr ansehen
Unternehmen hat geantwortet
If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Kontaktinformationen
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Vereinigtes Königreich
- support@freetrain.com
- freetrain.com
3.7
Akzeptabel
317 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Bought the hydro 2 vest. Fell apart after 4mins of running.
Bought the hydro 2 vest. Went on my first run with vest, within 4 mins the phone holder stitching came away from the phone clip. Thankfully phone didn’t fall out but this left me so frustrated and disappointed. Currently training for a half marathon so rubbish experience from the get go with this vest. From a brand new garment I did not expect this poor quality. Currently in the process of getting it sent to them so they can investigate. I have requested a brand new product and free delivery. If the replacement (assuming I get one) is the same unfortunately I won’t be buying from them again. I have read a number of reviews afterwards and this has happened a few times. I hope they can use much stronger fixing of the phone holder rather than some strings to keep it strong. It’s a garment used for movement so why it isn’t the case at the moment is very surprising. They’re design/manufacturing team need to do a better job. Let’s see what comes from from them for my returned product.
21. Juli 2025
Antwort von Freetrain
Hi Bhavin,
Thanks for taking the time to share your experience, and we're really sorry to hear about the issue with your vest, we completely understand how disappointing this must have been, especially during your training.
We’ve received your return request and want to reassure you that we’re handling it as a priority.
Our team has already been in touch and confirmed we’ll fully investigate the issue and arrange a resolution as quickly as possible.
We take all product concerns seriously and regularly pass feedback like this to our design and manufacturing teams to improve future releases.
Thanks,
Freetrain
Upgraded a previous purchase to the…
Upgraded a previous purchase to the latest version. I haven’t tried it yet, but the quality is excellent and delivery was very prompt. Looking forward to testing it out on a run.
2. Juli 2025
Antwort von Freetrain
Hi David,
Thanks for your 5* review - we're so pleased you're happy with the product quality & speed of delivery - we're sure you'll love your vest just as much once it's in action!
Thanks,
Freetrain
Emailed customer service several times
Emailed customer service several times, never received a reply
1. Juli 2025
Antwort von Freetrain
Hi Ben,
Thanks for your review.
We're sorry to hear you're dissatisfied, but we’ve looked into this thoroughly and can confirm that we haven’t received any emails from you prior to your public review. If you’ve tried to get in touch, please ensure you’ve emailed the correct address: support@freetrain.com.
We’re more than happy to assist you directly, please reach out so we can help resolve this for you.
Thanks,
Freetrain
Quality is poor
Quality is poor, used it once then washed it and some of the stitches came out and someone the red fell off.
30. Juni 2025
Antwort von Freetrain
Hi Ben,
We're sorry to hear about your experience with the vest. This doesn't sound like our usual high standards!
We haven’t received any contact from you about this issue, so please do reach out to us at support@freetrain.com with your order details and some photos so we can help you - sadly we're unable to help via an online review platform.
Thanks,
Freetrain
Nice product. Early fault.
Nice product, but on only my second run the phone holder clip broke from the material. Clearly more resistance in the clip than in the stitching
30. Juni 2025
Antwort von Freetrain
Hi Richard,
We're sorry to hear about your experience with the vest. This doesn't sound like our usual high standards!
We haven’t received any contact from you about this issue, so please do reach out to us at support@freetrain.com with your order details and some photos so we can help you - sadly we're unable to help via an online review platform.
Thanks,
Freetrain
Great quality hydration vest with…
Great quality hydration vest with plenty of storage for phone keys & gels etc. Great value for the money love it
2. Juli 2025
Antwort von Freetrain
Hi Customer,
Thanks for your fantastic review - we're pleased to hear you're enjoying your vest & appreciate the great feedback!
Freetrain
Made a order since june 17 to USA
Made a order since june 17 to USA
And till today i didn't receive any thing, and no one contacted me from your company because they didn't care..
i need a refund or get what i ordered..
Thats the worst service i ever get in my life
17. Juni 2025
Antwort von Freetrain
Hi Mahmoud,
We're sorry to hear you're disappointed. However, you first raised this issue with us today, and we've responded immediately.
Please note that we do not (and cannot) monitor individual international orders, as is standard with all online retailers. Your order is still within the courier’s international delivery timeframe, but we are investigating this with Evri as a priority, as explained on email this evening.
We’ll be in touch with a resolution as soon as the courier completes their review.
Thanks,
Freetrain
I love the freetrain vests
I love the freetrain vests, I have had a V1 for a long time. They are exceptional running vests that are actually comfortable. The website is really easy to use and order from and I was extremely lucky to get two of the V2 vests.
17. Juni 2025
Antwort von Freetrain
Hey Amy,
Thank you so much for your kind words and continued support! We’re so happy you're enjoying your new vest! It’s also great to know you found the website easy to use too, we’re always working to make the experience as smooth as possible!
Thanks again,
Freetrain
2x faulty running vests
2x faulty running vests, the first one the phone holder was stitched up and the second one the button for the phone holder didn’t work, sent them proof with pictures and video of the issues.
They asked me to return the items so I could get a refund, they then said they had never received the items back even though we had delivery note from evri to say that they have received. Terrible service!
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Freetrain
Hey Hitou,
Thank you for your feedback, we're truly sorry to hear about your experience and appreciate you taking the time to share it!
We understand how frustrating it must have been to encounter issues with your items, and we’re sorry again that the original vest didn’t meet expectations. Upon reviewing your case, we can confirm that a replacement was sent as requested at the beginning of the year.
Unfortunately, the return was not processed correctly, as it was sent back without the required order details or following the provided return instructions. This made it extremely difficult for our team to identify and match the return to your original order or verify it coming back to us, despite this, we continued to investigate and monitor the situation in good faith.
To ensure a fair resolution, and even though the order was placed six months ago, we issued store credit for the full value of the product. We genuinely believe we’ve done our best to resolve the matter fairly and beyond our standard policy.
We’re always here to help and want every customer to feel supported - if there’s anything further we can do, please don’t hesitate to reach out to our Support Team directly.
Thanks,
Freetrain
Mixed Experience – Great Fit but Quality Needs Work
I’ve had a mixed experience with Freetrain. The hybrid shorts are a standout – really good fit and I love wearing them. The t-shirts are also excellent, great quality and feel.
However, there are quite a few quality issues across other items. I had to return my running jacket because the pocket broke – only for the same thing to happen on the replacement. The vest bottle holder developed a hole after just four outings, and the zip regularly sticks. Logos on both the shorts and t-shirts started peeling off within weeks.
Another disappointment is that the shorts I originally bought for £35 (great fit, great colours) now cost £70 and come in dull, uninspiring colours.
Love the fit and feel of some of the gear, but for the price, the durability and quality control really need improvement.
17. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Freetrain
Hi Shane,
Thank you for taking the time to leave a review - we’re really glad to hear you’ve been enjoying the fit and feel of the Hybrid Shorts and T-Shirts.
We’re sorry to hear you’ve experienced issues with other items. We always aim for durability and performance, so it's disappointing to hear this hasn’t been your experience. We’ve checked our system and haven’t been able to find any previous contact from you about these concerns, but if you haven’t already reached out, our customer support team would be more than happy to look into this for you.
Regarding pricing, each of our products is designed entirely from scratch by our in-house team, with a focus on innovation, performance, and purpose-built design. Unlike many larger sports retailers, we don’t mass-produce our items, which allows us to maintain a higher standard of fit, function, and quality. This level of detail and craftsmanship is reflected in the price.
Thanks again for your support!
Thanks,
Freetrain
Great tracking mechanism with package
Great tracking mechanism with package. Also, enjoy the customer service.
2. Juni 2025
Antwort von Freetrain
Hey there,
Thanks so much for your great review - we appreciate your support & feedback!
Freetrain
Freetrain Hydro 2
Loving the new Freetrain Hydro 2. I actually use a handheld water bottle and put gels in the bottle pocket thereby eliminating my gel belt which is so tedious. Love it and the extra storage on the back if needed and 2 velcro containers on each shoulder for extra gels if needed.
Update: After using on second run, stiching came loose on magnet and phone was dangling only a half mile into a long run. Had to remove phone and stopped run and walked home disappointed in a product I was so excited about. Fortunately my iPhone 15 Pro Max did not fall out onto the road and bust. I had used expensive running carbohydrate supplements that went to waste. Totally disappointed in this poor quality. Maybe the snap should have remained from the original version. I see others are having the same issue.
12. Juni 2025
Antwort von Freetrain
Hi Abe,
Thanks for your fantastic review & feedback - we're so pleased you're enjoying your new Hydro 2 :)
Freetrain
Adverts are not clear on details of…
Adverts are not clear on details of what is and is not included. Extremely vague and poor customer service. 2 garments that have zips have both failed. Pretty disappointed overall though some of the t-shirts I have got have been good
Edit: after reply-
You replied to say that it says that water bottles are for illustration and is said in the add. This was only added after my complaint prior to this review so don’t try and make out that I wasn’t reading the add when you edited it!!!
30. Mai 2025
Antwort von Freetrain
Hi Paul,
Thank you for your feedback. We're sorry to hear about your experience.
Our product images are intended to show the item in use, and any accessories (such as water bottles with the Hydro) are for illustrative purposes only. This is noted in the product descriptions and reflected in the images on each product page.
We’ve reviewed our records and couldn’t find any previous contact from you regarding these issues. If you'd like to discuss this further, please don't hesitate to reach out to the team at support@freetrain.com.
Thanks,
Freetrain
Quality issues
**UPDATE**
Upon first use the stitching has come away from the magnet that holds the material for the phone holder in place. Inconveniently I was hiking Ben Nevis when this happened so I had a 2½ hour hike down the mountain with my phone dangling off of me. Not best pleased with the longevity of this vest and hopefully it's just a bad batch on my one but I imagine there will be an issue with the build of this part of the vest.
Quality looks great, the upgrades against the original (which I still have) are definitely worthwhile and well thought out.
Deliver was fast and easy and communication was spot on.
27. Mai 2025
Antwort von Freetrain
Hi Jed,
Thank you for the fantastic review! We really appreciate your feedback and hope you're enjoying your upgraded Freetrain vest.
Freetrain
Great product
Great product the new vest, better than version 1 which I really liked. Service very good, it was delivered very quickly.
30. Mai 2025
Antwort von Freetrain
Hi Kevin,
Thanks for your great review - it is appreciated!
We're so pleased you were happy with our service & speedy delivery - we hope you enjoy your new Freetrain purchase :)
Freetrain
Antwort von Freetrain
Hi Carl,
Thanks so much for your fantastic review, we appreciate the time taken. Enjoy your new vest!
Freetrain
Broke 3km in on my first run.
30. Mai 2025
Antwort von Freetrain
Hi Thomas,
Thank you for your review.
We’re sorry to hear that your product didn’t meet our usual high standards on this occasion. We're glad our Customer Support Team were able to resolve the issue promptly. As part of our response, as explained on email to you, we’ve also made adjustments to our process and provided a gesture of goodwill as an apology, as well as a replacement.
While issues are rare, we take them seriously and always strive to resolve them with the highest level of care and service, as reflected in the way your case has been handled by the team.
Thanks,
Freetrain
The perfect way to carry your phone whilst running or hiking.
Recently purchased the Free train running vest V2 and Hydration Vest V2. This was a replacement for the original running vest, where the popper broke. That was a good few years old.
The new vests arrived on the day of release and look a good upgrade on the original. I wore it to Parkrun at the weekend and I would say I notice it attracted the heat.
They fit comfortably and are great for carrying large phones (Google Pixel 7 Pro) whilst running. I have noticed unlocking the phone via fingerprint recognition is more miss than hit.
The new magnetic clasp is a good upgrade. Overall, better than the originals and yes I would recommend.
27. Mai 2025
Antwort von Freetrain
Hi William,
Thanks for your feedback & review - we'll ensure your comments are fed back to the relevant teams!
If you did wish to discuss any of your comments further, please don't hesitate to reach out to our helpful customer support team on support@freetrain.com
Thanks,
Freetrain
Vest broke first time I used it and so…
Vest broke first time I used it and so far email to customer service remains unanswered.
27. Mai 2025
Antwort von Freetrain
Hi Lee,
Thanks for your review - this is disappointing and certainly doesn't sound like our usual standard!
Sadly we've been unable to locate any contact made to our support team. Please reach out to the team at support@freetrain.com & they'll be happy to help!
Freetrain
Loving the gear from free train very…
Loving the gear from free train very comfortable for running
12. Mai 2025
Antwort von Freetrain
Hi Scott,
Thanks for your excellent review - we're so pleased you're happy with your Freetrain purchase :)
Freetrain
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.