I recently purchased the FREETRAIN ULTRA 1 vest and overall I’m really impressed with it. The fit is excellent — it sits snug without bouncing, even on longer runs. It’s lightweight but still... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The products themselves are perfectly fine and the buying process was smooth enough, but the returns system is unnecessarily frustrating and outdated. Having to email just to request a return f... Mehr ansehen
Unternehmen hat geantwortet
I purchased an original Freetrain vest many years ago and decided I would try something different. Purchased some garbage off Amazon and had to send it back after one use. “You get what you pay... Mehr ansehen
Unternehmen hat geantwortet
If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Kontaktinformationen
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Vereinigtes Königreich
- support@freetrain.com
- freetrain.com
3.7
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316 Bewertungen
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I still don’t have my order
I still don’t have my order. And the shipping cost was more than the product. Absolutely ridiculous.
12/8/2025 as of today I still don’t have my order. No updates via shipping from the tracking number provided. I have a few emails from Dani from freetrain customer support who didn’t have any updates. The additional shipping cost were fees from customs in order for it to clear and be shipped into the USA. These additional cost were never told to me or mentioned anywhere.
Please respond. Order number 14566
23. November 2025
Antwort von Freetrain
Hi Jonathan,
Thanks for your review!
We haven’t received any contact from you, so we haven’t been able to look into your order yet for you.
Please note that none of our shipping fees are ever higher than the product cost. Please reach out to our support team so we can sort this for you right away.
Thanks,
Freetrain
Antwort von Freetrain
Hi Chris,
Thanks for the great feedback! We’re glad you’re happy with the fast delivery and quality.
Freetrain
Fantastic
Fantastic , highly recommend this running vest best on the market by far for me
28. November 2025
Antwort von Freetrain
Hi Keith,
Thank you for the fantastic recommendation! We’re thrilled you love our running vest.
Freetrain
Great shopping experience
Great shopping experience, good communication and excellent product!
27. November 2025
Antwort von Freetrain
Hey Diane,
Thank you for your kind words! We’re glad you had a great experience and love the product.
Freetrain
Antwort von Freetrain
Hi Mihai,
Thanks for your second review. We’re sorry about the missing item and delay. As discussed over email, we’re already working to resolve this and appreciate your patience.
Freetrain
Order NOT RECEIVED
Order NOT RECEIVED! Delivery stated 1-3 days and charged at £3.99, placed on the 26th Nov, and still awaiting updates from the courier regarding delivery 9 days later! This is a Birthday gift, ordered in plenty of time and is NOW LATE! Very disappointing and frustrating! Freetrain are only sending me generic emails stating they wouldn’t chase my order until 7 working days after it was placed? If that’s the case they shouldn’t be advising customers delivery is 1-3 days OR charging for it! I’m still no further forward and help/assistance is not forthcoming! It appears they see it as my problem, not their’s! But I’M THE CUSTOMER!
26. November 2025
Antwort von Freetrain
Hi Sally,
Thanks for your review.
We understand your frustration, but we do want to clarify the situation. You selected Standard Delivery, which typically aims for 1–3 working days but is not guaranteed (or advertised as). Standard delivery can take up to 7 working days in a normal week, and as explained to you via email this morning, this timeframe is often extended during peak periods such as Black Friday, when all couriers experience significant delays.
We have kept you updated and asked that you allow an extra day for the tracking to refresh, which is standard procedure when couriers are behind. If there is still no movement, we will escalate this with the courier as advised.
We appreciate that this is a birthday gift, and we are doing everything we can within the courier’s required timeframes.
Thank you for your patience.
Freetrain
Quality material and fits really well
Quality material and fits really well. Quick delivery
18. November 2025
Antwort von Freetrain
Hey Andy,
Thanks for your great review - we're so happy you're pleased with your order & the quality! This is exactly the type of feedback we love & aim for :)
Thanks for your support!
Freetrain
Didn’t even receive order
Didn’t even receive order. Reached out to customer services and they were no help.
18. November 2025
Antwort von Freetrain
Hi Jack,
Thanks for your review. To clarify, the courier’s delivery scan and timestamped photo confirmed your parcel was delivered to your secure location used for your previous orders. You advised it must have been taken from that spot, which means it must be treated as a potential theft.
In these cases, couriers require a crime reference number before they will open an investigation or allow us to issue a refund or replacement. Our last email requested this so we could raise the claim, but we didn’t receive a response.
Without the crime number the courier won’t accept a claim, so we’re unable to proceed. If you can provide it, we’ll be happy to reopen the case and assist further!
Thanks again,
Freetrain
It’s a nice product but the phone…
It’s a nice product but the phone holder is smaller than my previous version. Barely got my iPhone into the sleeve. Otherwise, nice product. Company should tell you about additional fees that will be added AFTER charging a flat rate on shipping. Overall, won’t buy again. Too expensive. Will look for Made in USA
10. November 2025
Antwort von Freetrain
Hi Chris,
Thank you for taking the time to share your feedback, we really appreciate it.
We’re glad to hear you like the product overall, but we’re sorry to learn about your concerns with the phone holder and shipping charges. To clarify, the phone pocket remains the same size as in all of our previous versions, so your iPhone should fit as before. If you’re having difficulty, you can gently try sliding you finger inbetween the plastic on the phone case & the phone when inserting or removing, when separating the two during insertion or removal, this should make it a little easier.
Regarding the additional fees, any customs or import duties are set and applied by the destination country’s customs authorities, not by us. These charges can vary depending on location, and unfortunately we have no control over them.
Thanks again for your feedback!
Freetrain
Shipping took a little longer than…
Shipping took a little longer than expected but that was due to problems with evri which free train customer service where very helpful with,
other than that a very good running vest will definitely be ordering from here again 🫡
13. November 2025
Antwort von Freetrain
Hey HG,
Thanks for your great review - we're sorry the shipping was a little slower than expected, but glad you're pleased with your vest now it's arrived!
Freetrain
Every item I ordered arrived
Every item I ordered arrived, love the quality and style!!!
17. November 2025
Antwort von Freetrain
Hey Mrs Ramsey,
We're so pleased you're enjoying all of your items from us - we truly value your feedback & support :)
Freetrain
Great quality
Great quality, looks and fits perfectly
Great customer service
Couldn’t recommend enough
18. November 2025
Antwort von Freetrain
Hi Billy,
Thanks for your fantastic review on your new Freetrain gear & our service - your support is appreciated :)
Freetrain
Antwort von Freetrain
Hey Steven,
Thanks for your fantastic review! We're so pleased you were happy with your order :)
Freetrain
Great product and fast delivery
Great product and fast delivery, does exactly what it’s intended for. Upgrade from the original free train vest.
10. November 2025
Antwort von Freetrain
Hey Lee,
Thanks for your great review - we're so happy you're pleased with your upgraded vest & appreciate the support :)
Freetrain
Freetrain running vests are by far the…
Freetrain running vests are by far the best in fit, utility, comfort and value for money - so good.
5. November 2025
Antwort von Freetrain
Hi Elliott,
Thanks so much for your fantastic review - we can't disagree :D
Freetrain
Good quality product but poor customer service.
Products seem good quality. However, please be aware of the returns policy and customer service approach. To even get the returns address there are multiple hurdles to get over, questions to answer via email, finding the correct email address, just to get the return address. Also the emails on the website are not up to date. This makes the whole customer experience really poor. Which is disappointing when the products seem good quality. I will not be purchasing again and go elsewhere to purchase my training products, as I don’t mind paying return postage etc but the whole challenges around getting the right fitting products particularly for training is important. Would recommend cutting down the steps for returns, increased transparency over how to return and increases customer trust.
6. November 2025
Antwort von Freetrain
Hey R Cross,
Thanks for your feedback - we’re glad to hear you were happy with the product quality.
We’re sorry the returns process felt frustrating for you. After reviewing your case, we can see that no order details were included in your first message to us. We request these (on the website where you found our email address) so we can provide the correct returns address & instructions straight away. Once we received the information, the return was resolved within one reply, so we are a little unsure how we could have made this more seamless. However, we'll ensure your feedback is passed on!
Our contact details on the website are up to date, and we aim to make the process as smooth as possible. Your comments on clarity and transparency are appreciated and will help us continue improving.
Thanks,
Freetrain
One size does not fit all
For to tight and to be honest very little information on the website regarding sizing. I will give it to my daughter who is a size 6 but as a guy with a 42 inch chest don’t waste your money. Slow delivery but that was to do with the ever rubbish Evri
3. November 2025
Antwort von Freetrain
Hi Darren,
Thanks for your feedback. Sorry to hear the fit wasn’t right for you - fit can be down to personal preference, and we do have many customers with a 42" chest who find the vest comfortable.
Apologies too for the courier delay, and we’re glad your daughter can make use of the vest!
Freetrain
Antwort von Freetrain
Hey Jay,
Thanks for your great review - we appreciate your support!
Freetrain
Brilliant
Delivered on time, quality of the product great and service was excellent. Thank you
17. Oktober 2025
Antwort von Freetrain
Hey Theresa,
Thank you so much for your great review! We’re delighted to hear that your order arrived on time and that you’re happy with the quality and service. Your feedback means a lot to us.
Freetrain
Wrong Product / Poor Customer Service
I placed my order on the 01/10/2025, it was delivered on the 04/10/2025. The wrong size was sent, however the order had the correct size. I sent the item back as requested by customer services, which arrived back with Freetrain on the 09/10/2025. I was told the issue would be resolved with in 3 working days of the item arriving back with Freetrain. It is now the 22/10/2025 and I am still waiting for the correct item to be delivered myself. I have contacted customer services a number of times and just keep being told to wait for further updates which never come.
A customer service phone number is what this company requires. So customers can phone and get the required information in one call not a massive email chain that never comes to any form of resolve.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Freetrain
Hi Jerome,
Thanks for your review.
We’re really sorry for the mix-up with your original order and for the inconvenience this has caused. We can see that our team have been in touch and that a replacement was sent within our usual timeframe once your return arrived back with us. Unfortunately, there was an unexpected issue with the courier delivering your replacement, which caused a further delay.
We’ve since rectified this and arranged for a second replacement to be sent to you. Please be assured we’ve done everything we can to resolve this as quickly as possible, and we sincerely apologise for the delays that were outside of our control.
Thank you for your patience and understanding while we’ve worked to put this right.
Freetrain
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