Freetrain Bewertungen 316

Fast delivery very good products!

Fab product quick delivery

Great quality. Exactly what I was looking for.

Brilliant training vest and great price

Freetrain running vest - Male 45 new to running and park runs

Vest is brilliant, high quality and the phone pocket allows easy access to phone to change tunes or take a call, the phone window in the pockets allows for touch usage.

Water bottle is of good size and you don't notice it while running - the only down side to the water bottle it has started to leak at the very top, not a big issue but a little frustrating as I've only used it 3 times.

Overall very happy with the running vest as it allows easy carry of phone and hydration.

Excellent customer service, fantastic products will definitely be using again!

Bought this as a Christmas present for my partner and it was a complete disappointment. The phone case is ridiculously small and clearly not designed for modern phones, it it does not fit an iPhone 16 Pro. I then had to pay to return it myself, only to be refunded the product price and not the shipping. This feels very cheeky and unfair, especially when the product is not fit for purpose. Would not recommend.

Very easy website to use and the product is great and I love it! I highly recommend!

Great service. Fantastic kit!

In response to your reply on my previous review, I want to make one point entirely clear: readers do not need a “clarification of the facts.” What is needed is accountability.

At no point did I state that the item would only be repaired; I stated there was the potential for repair. When I reported the faulty running vest, the first message I received stated:

“Once we receive and inspect the item, and if a fault is confirmed, we will process a repair or replacement accordingly.”

This wording matters. There was no acknowledgement the item was clearly faulty upon arrival — only “if a fault is confirmed,” which implies uncertainty where none existed. The defect was visible immediately, and should have been treated as a confirmed manufacturing issue rather than something in doubt. I received a brand-new product that arrived defective and unusable

Additionally, I was told the issue could take up to 10 days to review with the “quality team & supplier.” The timeframe itself is reasonable. What I do not find reasonable is the suggestion that a full-price, brand-new item that arrived faulty might be repaired rather than replaced or refunded. Repairs are appropriate for wear, tear or accidental damage—not products that are defective on arrival . Mentioning repair in this context signals unclear quality control and a lack of ownership of the issue.

Your public response stated that “ The item received was not ripped; the stitching had come loose.”

However, in the email sent to me, there was no acknowledgment of confirmed fault—only “if a fault is confirmed.” This inconsistency, combined with the mention of repair as a possible outcome, undermines confidence in both the inspection process and the company’s willingness to take responsibility

Your policy states that you may offer repair or replacement after inspection. To be clear: offering repair for an item that arrived defective is not a reasonable or customer-focused solution. It treats a brand-new product as if it were used.

To clarify my position:
* I have no issue with response time.
* I have no issue returning the item.
* I do have an issue with the tone, the lack of accountability, and the treatment of brand- new product as if it were a used one.

For that reason, I declined both the repair and the replacement. This experience has not given me confidence that future issues would be handled with transparency. The item has been returned for a refund.

I do want to acknowledge that Dani’s communication regarding the issues with the return process was excellent—prompt, clear, and solution-focused. That was appreciated.

I hope this feedback is taken constructively and leads to clearer communication, better quality checks, more consistent acknowledgment of faults, and an end to offering repairs for items that are defective upon arrival.

Gooddddddddd

customer service and contacting is terrible wouldn't deal with them again

Easy to order and parcel arrived quickly

A great vest for my phone , gels and a great velcro car key space on the shoulder.

Great clothing and accessories for runners. Really well priced and not over the top.

Ordered two sets of the Aerolyte tops/Hybrid shorts. A genuine error with their dispatch, resulted in the non arrival of this order and in its place, something else. Excellent customer service from Freetrain, a prompt reply to my message, a timely resolution and the relevant order dispatched and arriving with me within 2 days. Yes, I needed to take some photos, but that's no problem!. I have read some of the other reviews here, and would urge you to make contact with Freetrain through their Email which is clearly displayed on their website. Give them a chance to rectify any issues before leaving negative comments and I am confident you will not be disappointed. I am still waiting for an exchange for the Black Hybrid shorts, which came up a little tighter than the other colour of the same size, but given the time of year I would be surprised if they are able to get this to me before Xmas, and I wouldn't blame them if not. This exchange request was easy and again a prompt response (within hours), providing the address to send them to and clear instructions. This was my first order with them, my son loves the feel and quality of their products and I have no doubt that he/me will be a returning customer. As the title of this review says - HIGHLY RECOMMENDED company.

Awful product and terrible customer service (not that they care what you think).

Throughout process was unaware of fees added for an item under 100$ shipping from UK to USA, apparently not gona receive package so just waiting on my refund!

placed an order over two weeks ago and it still hasn’t been shipped. There’s been no meaningful update, no tracking information, and no clear communication about what’s causing the delay.

I understand things can happen, but going this long without any progress is really frustrating, especially when I was expecting the item within a reasonable timeframe. At this point, I wouldn’t recommend ordering from this company unless they seriously improve their shipping times and customer communication.