Easy to purchase Harvey salt blocks, good price. Product arrived well packaged Did take longer than expected but appreciate I had a fairly big order. Would use again.
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Das sagen Bewerter
Long time after ordering before delivered then delivered to wrong address However Seems to have been an issue with delivery service and not from fountain softeners themselves
Unternehmen hat geantwortet
I’m really late with this review. My block salt softener was stuck in regeneration mode. With the help of YouTube I managed to identify the problem, it needed a new shuttle valve. Found Fountain... Mehr ansehen
Unternehmen hat geantwortet
We inherited a water softener when we bought our house. It had been purchased from Fountain Softeners around 8 years earlier. When we had a fault I called them up for advice and James was brilliant. S... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Anbieter von Wasserenthärtungsanlagen
- auch in
- Lieferant für Wasseraufbereitungsanlagen
- Wasseraufbereitungsunternehmen
- Wasserfilterlieferant
Vom Unternehmen geschrieben
For over 60 years, our independent, family-run business has been a trusted supplier of high-quality water softeners, water softener salt, kitchen filter taps, and water filtration systems for homes and businesses across the UK and worldwide. We also provide all the necessary plumbing fittings for installing or relocating a water softener. Experience the benefits of soft water—less cleaning, reduced detergent use, softer skin and hair, and no more stubborn limescale on your surfaces. Plus, your appliances, including dishwashers, washing machines, and boilers, will run more efficiently. As an established online retailer, we understand that choosing the right water softener is an important decision. That’s why we offer expert, impartial advice to help you find the best solution to fit your needs and budget. Trust us to provide quality products, excellent service, and reliable support every step of the way.
Kontaktinformationen
Unit 6, The Yard, Guildford Rd, Bucks Green, Rudgwick, RH12 3JJ, Horsham, Vereinigtes Königreich
- 01403 700794
- customerservice@fountainsofteners.co.uk
- fountainsofteners.co.uk
4.5
Hervorragend
245 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
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Excellent Softener working perfectly…
Excellent Softener working perfectly and so nice not having to worry about electronics going wrong.All extremely helpful with any phone questions or queries.
17. April 2025
Bewertung ohne vorherige Einladung
Antwort von Fountain Softeners
Thank you for taking the time to leave us some feedback, we really do appreciate it!
Great service and advice pre-sale
Great service and advice prior to choosing the best unit ( as they offer a wide choice and makes) to replace an older one at end of its life. Choices given and also offered deal. Softener arrived on time and installation took less than an hour as plumbing was already there. Started working immediately.
The piping kit ordered was a great improvement on the existing unit which was installed in 2007! Worth the money.
4 weeks on, the unit is performing well and providing all the softened water for our needs.
Highly recommemded!
11. März 2025
Antwort von Fountain Softeners
Thank you so much for providing this feedback, we are pleased to hear that the unit has been installed and is working well!
Delivery took to long and not enough…
Delivery took to long and not enough updates on the delivery process
8. April 2025
Antwort von Fountain Softeners
We aim to provide a delivery service on all salt orders of 3 to 5 working days, unfortunately on this occasion it was 6 working days and for that we apologise. Thank you for taking the time to leave us some feedback.
Fountain Softeners - excellent help and advice-Excellent service
I originally purchased a Crown Block Salt Water Softener and installation kit from Fountain Water Softeners following their advice on type and fitting options . I have been really pleased with the unit which has given reliable service for many years even though we have a very hard water supply.
Following some recent problems with the softener performance and water pressure I was told a technical advisor would phone back. As promised they phoned back within 30 minutes to discuss possible softener repair or unit replacement options. Fountain Water Softeners had a full record of my previous purchase over 10 years ago. I opted for a replacement softener unit , and they confirmed no dimension or fitting changes, but some technical changes about the unit. They provided new hose seals to fit the new unit. This all arrived next day with an easy to follow installation guide.
Excellent service.
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von Fountain Softeners
We are constantly striving to provide our customers with the type of service and advice that will keep people coming back, so we really do appreciate your feedback.
Antwort von Fountain Softeners
Thank you for taking the time to leave us such lovely feedback, it is very much appreciated!
It’s bad experience because all the…
It’s bad experience because all the blocks was broken which you have sent me(salt blocks) .
You don’t pack many blocks in one package in future because they are too heavy so they will put hardly while they handle those who deliver.
5. April 2025
Antwort von Fountain Softeners
Thank you for taking the time to leave your feedback. As we said in our email communication with you earlier this week, the salt leaves us in a perfect condition and whilst it usually stays that way until it is delivered, we can not control how it is handled by the couriers.
We look forward to receiving your response to our recent email communication so we can resolve this issue for you.
Great water softner
Great water softner, works very well, twin tank, manual system. Great price for a twin tank also. Only thing is, it takes 2 blocks every 2 weeks thus, requires regular salt block purchases/top ups. Otherwise all good.
3. März 2025
Antwort von Fountain Softeners
Thank you for taking the time to provide us with some feedback, and we are glad to hear you are happy with your purchase. Water Softeners always use more salt when they are first set up for a few weeks. Normally, for a family of 4 you would be using 2 blocks every month. If you continue to have concerns about the amount of salt yours is using, please don't hesitate to give us a call.
Does the job
My order was for a replacement inline filter. Website easy to navigate to find the item I wanted. Good price & quick delivery.
26. Februar 2025
Antwort von Fountain Softeners
Thank you for taking the time to provide us with some feedback.
Antwort von Fountain Softeners
We are constantly striving to provide excellent customer service, so it is really good to hear your feedback. Thank you.
Good pipes for water softener
13. März 2025
Antwort von Fountain Softeners
Thank you for taking the time to leave us feedback, we really do appreciate it.
brilliant
brilliant , flows a lot better myself &my son will be ordering again when needed.
6. März 2025
Antwort von Fountain Softeners
We are really pleased to hear that your product has worked for you. Thanks for taking the time to leave us some feedback, we really do appreciate it.
Rapid response.
Rapid response.
Intuitive Website.
Wide range.
Sound product knowledge.
21. Februar 2025
Antwort von Fountain Softeners
Thank you for taking the time to provide your feedback, it is great to hear your experience with us was a positive one!
It was easy to order and the delivery…
It was easy to order and the delivery was quite quick, why I have given two stars is because on opening one bag of salt we discovered it was broken in half. We have left the opening of the other bags until we need them. This is just to make you aware.
21. Februar 2025
Antwort von Fountain Softeners
Firstly, thank you for taking the time to provide your feedback, and we are pleased to hear that the ordering process and speed of delivery were good.
We are sorry to hear that the blocks your received have been damaged during delivery by the courier. Whilst this is unfortunately out of our control, we do apologise for any inconvenience this may have caused and ask that you contact us directly at customerservice@fountainsofteners.co.uk if you have any future issues with delivery.
Antwort von Fountain Softeners
Thank you for taking the time to provide your feedback.
Fair prices and quick delivery
I bought some stainless steel hoses and drain fitment for my new softener. Prices on this site very fair and product was delivered within 3 days. Product is good quality and now fitted. No cause to give anything but 5 stars.
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Fountain Softeners
Thank you for your response, we really appreciate your feedback.
Great servicece…
The company was quick to help me decide which filter to buy. They sent me a video of how to extract the filter from the housing which was helpful as I am not a plumber but a capable DIY er. Plus it was delivered within a couple of days. Great service
7. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Fountain Softeners
Thank you very much for your comments, we are always striving to provide excellent customer service so we are really happy to hear your comments.
Quick delivery and great price
Quick delivery and great price on the water softener ! It even came with some salt so that I could use the softener straight away couldn’t recommend fountain softeners enough perfect from start to finish !!
1. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Fountain Softeners
We are always looking to provide our customers with a great service, so we really appreciate your feedback.
Great ordering experience
Great ordering experience, after receiving some excellent advice and guidance. Quick, efficient and reasonably priced, cannot fault Fountain during the whole process.
31. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Fountain Softeners
We are constantly working to give our customers the best experience possible, so we really appreciate reading your comments, thank you!
Replacement brine valve
Quick and helpful advice over email on a spare part with quick delivery. Many thanks.
24. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Fountain Softeners
Thank you for taking the time to provide us with this feedback - we are constantly striving to provide excellent customer service, so it is great to hear your comments!
STAY AWAY
Proven return of an unused item on 9th Dec. I've rang them 5 times in past two months. Every time it's 'ill get account to ring you back' who doesn't. OR John the account says 'i don't know why you don't know what gone wrong, you should get it in next day or two'. I'm writing this review on Jan 31st with no refund. Section 75 from bank is my only hope. This place is a scam and the very reason why people buy from Amazon.
--- ---
Update. Email from fountains today at last stating they can't give me a refund because my bank forced a chargeback on my request. So basically admitting they hadn't refunded me in almost three months and my bank forced them to. Their emailing trying to frame it like this isn't their fault.
Fyi. James is the account, not Jon. Very different names... clearly.
9. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Fountain Softeners
Thank you for taking the time to provide this feedback, and we are sorry to hear your experience with us has not been up to our usual standards.
We do not have any members of staff called John, so could we please ask you to contact us via email with your name and order number so we can trace this matter and resolve any outstanding refund.
* UPDATE * Thank you for contacting us via email, and as per our response, we apologise for the delay in getting this issue resolved. We are glad that this matter has now been resolved and your money returned.
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